Quay Court Care Centre

During end of life care, my cousin was treated with kindness, dignity and attentiveness. The staff liaised effectively with medical teams and ensured she was pain-free, comfortable and safe. As her only relative, I am so grateful for the gentle, cheerful care she was given and also for the kindness the staff showed to me.

My husband has suffered from Parkinsons for many years. Therefore he was unable to care for himself. He needed help with washing, dressing, and was doubly incontinent. The care he received in the home was excellent. There were always sufficient staff available, and he was always clean and comfortable. His room was always clean and well maintained. He enjoyed the food, a varied menu of freshly made meals. The staff are very friendly and professional, and always ready with a smile and a helping hand. Good value for your money and you can trust that your loved one is well looked after.

Truly exceptional care provided by Quay Court team. The last months of our father's life were managed with great dignity, kindness and attention to detail. We appreciated the anticipation of care need progression throughout his final illness. We had complete confidence in the team to provide exceptional 24 hour care.

My mother has been in Quay Court for three years having passed last week. She had always deceived the best of care delivered with kindness, caring and thoughtfulness from the staff. Every day greeted with a smile and "how are you". The home has high standards of cleanliness and residents are always well turned out. She loved the meals and joining in the residents group in the lounge. Public holidays are made special, decorations and music. As a visitor to my mother I was made to feel very welcome, offered refreshments and always a cheery smile. I shall miss these visits and the staff.

My family member has been a resident at Quay Court for over a year. The care and support given to her have been exceptional. It is clear to see the management take their time to get to know the resident (and the family!) as the care plan perfectly reflects the care needs. The management team are also very approachable and always make time to speak with me when I visit. The staff are person centred with their approaches to each resident and it’s a delight to watch them interact with them all in the communal lounge. Laughter can be head throughout the building and nothing seems to be too much trouble at all. There’s the odd wait here and there but that’s to be expected, but even with this wait it doesn’t deduct on the care they provide. The activities on offer varied and the staffing team actively encourage all to participate. Overall, I would highly recommend Quay Court. My family member has flourished since being in their care. Thank you will never be enough.

Mum unfortunately had Dementia and with the disease, there can be times when behaviour is problematic. However, during such times, dignity, respect and care were maintained. Special thanks to the managers and the nurses and staff, too numerous to mention who cared for Mum.

Mum was a resident at Quay Court for a year. A particular member of staff and the team have always been professional, and supportive and have gone above and beyond to support Mum and in communicating with me. Mum's behavior would often be challenging and the team always dealt with issues in a caring manner. Diabetic food was great and entertainment/activities were laid on. I have no hesitation in recommending Quay Court to others.

Mum was at Quay Court for almost a year until she had to go to the hospital just before Christmas following a stroke. The staff are very caring and supportive. Very happy for Mum to have been there. I would like to send my thanks to all the staff for looking after Mum so well.

I would be happy to spend my twilight days at Quay.

Thank you everyone at Quay Court, you are wonderful.

My sister has been in Quay Court for over a year now. The care staff and management have been great, my family cannot fault them. Everyone has had a tough time with the pandemic and here they have had the additional stress of the building but the manager is always helpful and always does everything needed to keep everyone happy. Thank you to all the staff at Quay, you are amazing.

The management are responsive. For instance, providing photographs of Mum's room and details of a typical day so we have an idea of her life despite not being able to visit her in her room ourselves at present. Thank you to all at Quay Court.

The care provided at this care home is second to none. I have known a few of my close friends to be cared for here now and they all have loved their time there. All of the staff are so kind and caring and the manager has been so supportive to us all from the very beginning, and even more so during the unfortunate events of this virus. I know everyone is being so well looked after. Thank you to everyone and their kindness. This really is a special home.

Keep safe everyone and thank you to the manager and your team.

I cannot speak highly enough of the care my mother has been given, especially during the past several months of Covid, and the communication I have received about mother’s welfare. I live out of the country and, as I have not been allowed to travel, it has been a huge relief to know my mother is being cared for properly and that she is happy. Thank you to all the carers and staff at Quay Court for their courtesy, caring and comfort.

Manager and management, are in my opinion dishonest and unprofessional in their dealing with the transfer they organised for my mum in the full lockdown in May 2020. In my opinion, to received copy email from them that had alterations to the original to be dishonest actions, as the statements I found which were removed were offensive to me. Upon formal complaint to them, I was told that there had not been any breaches of protocol, professional misconduct or moral lack of compassion from anyone at Quay Court. I would not feel confident in trusting this home again to be transparent in their procedures. The staff, however, showed genuine affection towards my mother but they were often short-staffed and run off their feet. She was often left to her own devices. On many occasions her room stank of stale urine and even faeces on the walls and floor. Often finding her still not dressed by 11.45 am or find her dressed but smelling of stale urine/faeces, cleaning the room or Mum myself at times.

All staff are lovely, they show empathy, are understanding when I need help, there is always someone to help me, maybe not straight away because I know they are busy.

I have found the staff to be very approachable, and if Dad has a problem I mention it to them and it gets sorted. I am a lot more relaxed as Dad is very happy there and the care he receives is excellent. So I can go home and relax knowing he is in capable hands as I used to look after Dad, but not there permanently.

Quay Court feels like a 'family' and refers to something my relative said whilst in hospital recently, 'I want to go home, I want to be with my friends. They do everything for me' because that is how she feels about Quay Court. The staff are all so caring considerate and nothing is too much trouble. My husband and I are so grateful that our relative is safe, warm and well cared for. If ever there is a problem, we are informed straight away. After recently thanking a member of staff for doing something for me, his reply was 'it was my pleasure'. What a lovely, genuine thing to say, it meant such a lot. When one day it may be my turn to go into a care home I will have no hesitation to go to Quay Court. They will all know me anyway. Well done all of you and thank you for everything.

My mother has been resident in Quay Court for a number of years. She has always been well looked after and it gives me peace of mind to know that this is so and that she is safe. I am kept up to date on her situation, particularly if she has a fall and have confidence that she is well cared for. I admire the staff for their dedication and believe that they do an excellent job.