Quay Court Care Centre

Squares Quay, Kingsbridge TQ7 1HN
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9.1 33 Reviews
  • Quay Court Care Centre, Kingsbridge
Quay Court Care Centre is located in the centre of the pleasant market town of Kingsbridge, an excellent choice of residence to receive skilled daily care while pursuing an independent lifestyle.

The home is well organised and has a relaxing atmosphere, with Quay views, landscaped flowerbeds and a patio area, together with two comfortable lounges to choose from.

All bedrooms are en-suite and assistive bathing technology is available to help those with physical frailties. The service also has a versatile activities programme and takes pride in making sure there is something new to enjoy every day.
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Care Provided by Quay Court Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Fees are determined by the persons care needs and room choice

Contact Quay Court Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Quay Court Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Karla Maxwell (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (44)

Quay Court Care Centre Reviews (33)

9.1

Quay Court Care Centre has a Review Score of 9.1 (9.066) out of 10, based on 6 reviews in the last 2 years.
Over all time Quay Court Care Centre has 33 reviews.

Overall Experience
  • 24
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Date Published
  • 33
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Reviewer Connection to Quay Court Care Centre
  • 11
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  • 1
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Total of 33, showing 21-33
Review from Chris W (Son of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The warm and welcoming atmosphere is apparent when walking in the entrance. I have never seen so many smiling faces from staff and residents. My dad really loved being there and I should be so lucky to receive the same care in the future. There was always a space for parking when visiting and the location
in beautiful Kingsbridge is so close to the shops and estuary, which was a real plus. Thank you Quay Court.
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Review from C T (Daughter of Resident) published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From when my mother was first admitted with Alzheimer's in August 2016, the management and facilities have become much better. The food is good home cooking and there is plenty to eat. Activities do take place but are limited probably due to the residents broad, complex needs and a lack of staff. The
opportunity for some residents to be taken out would improve their well being but can only be achieved with more staff. The staff are kind, welcoming, caring and respectful. Both my mother and father were residents for over a year, and the end of life care given to them and us was exceptional.
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Review from Sheila N (Daughter of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both my parents were resident, my Father for 9 1/2 years. My Uncle is still a resident. My relatives have been very well cared for and were/are treated as members of the 'Quay Court family'. All staff are welcoming and happy to discuss care. The current manager is extremely approachable and is very
concerned and caring of her clients. Visitors and relatives are always made to feel welcome.
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Review from Patricia B (Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is perfect but it does not have my grandchildren here! The staff here are very helpful.
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Review from Mary E (Mother of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter is well cared for. A very friendly home.
The staff are very good.
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Review from Carole V (Granddaughter of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has been here since February and has recently passed a few days ago. The staff have all been so lovely with her and us. I would like to give an extra to mention to the three carers at they treated her as if she were their relation. They do an incredible job which at times must be so tough.
I cannot thank them enough for the time they gave to my gran in helping us make her last few months as comfortable as possible.
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Review from Lynne T (Daughter of Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have noticed that it smells fresher over the last three months when I go down to the lower floor which is where my mother is. I visit two or even three times a day as I live near - perhaps it is due to changing cleaning products.
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Review from Roland B (Husband of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience has been very good and helpful in very difficult times with my Wife with dementia and IBS.
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Review from Rosemarie H (Respite Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and management were efficient, caring and considerate. All the residents were treated with respect, courtesy and understanding. The food was all home cooked and of a very high standard. The atmosphere was homely and cheerful. All the staff went that extra mile to ensure the resident's needs were
met.
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Review from P L (Respite Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care I received was sufficient for what I needed at the time.
I was suffering intense pain in my knees and relied on the staff to help with personal needs on the few occasions I needed.
The arthritic pain was intense as I am waiting for knee replacement/reconstruction. I could have been offered
more help rather than having to ask for it.
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Review from J H (Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Quay Court very comfortable with friendly and proficient staff. The building offers very good views of the Kingsbridge Estuary to hold interest and daily activities are organised for those who don't want to "stand and stare".
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Review from Lindsey g (Wife of Resident) published on 2 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been absolutely delighted with the standard of care offered by Quay Court. The home is very professionally and efficiently run, and the care given to my husband is wonderful. His dementia has been worsening quite quickly, but the atmosphere is so calm and relaxing, and the staff so attentive
and genuinely caring, that he is always cheerful and content. The daily routine is pleasant, with various appropriate activities taking place. Meals are well-balanced and nourishing; I sometimes join him for lunch so can certainly say that the food is tasty and appetising. I would like to take this opportunity to recognise the excellent work done by the whole team, and to thank them for their loving care.
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Review from Jill R (Friend of Resident) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Quay Court Care Home is a very well run care home in a lovely location. It is always extremely clean and well decorated with ample furnishings to make it a comfortable and happy place to live in. The staff are always kind, friendly and helpful.
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Current Review Score: 9.1 (9.066)

Overview of Review Score

The Review Score of 9.1 (9.066) out of 10 for Quay Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.841 for Quay Court Care Centre is calculated as follows: ( (59 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 69 Ratings = 4.841
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.225 Points relating to the number of positive Reviews for Quay Court Care Centre is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 6 Positive Reviews ÷ 9.6 = 0.625
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Karla

Karla

Job Title: Registered Manager Joined: 2022

I've worked in Health and Social Care since 2009 and in this time, I have progressed from a Health Care Assistant to my current title of Registered Manager. I have been at Quay Court since 2022 and strive on ensuring the care received is person centred and delivered to a high standard. I enjoy building relationships with the residents, their families and visiting professionals as I believe this is key to ensuring a better outcome, both physically and mentally for the residents in our care. Outside of work, I have two young children who love being outdoors so we are always exploring Dartmoor and the local beaches.

Antonia

Antonia

Job Title: Deputy Manager Joined: 2023

I’ve worked in the care industry for 14 years and started at Quay Court in 2023 as a Senior Health Care Assistant before my current position of Deputy Manager.


I am excited to have the opportunity to progress in my career and continue to work closely with the residents and their families at Quay Court.


I have 2 young children and my free time is often spent walking the dogs on the local beaches and relaxing in the countryside.

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