Thornfield Care Home

87 Scalwell Lane, Seaton EX12 2ST
Review Us
9.4 64 Reviews
  • Thornfield Care Home, Seaton
Thornfield Care Home provides compassionate care and support within a warm, welcoming environment. Located in a peaceful residential area on the outskirts of the seaside town of Seaton, Thornfield offers stunning countryside views and easy access to explore East Devon.

The home is staffed by a dedicated team of trained, friendly professionals who treat all residents with dignity and respect, ensuring their comfort and well-being at all times.

The home fosters a family-like atmosphere where residents are encouraged to engage with others in the atrium, the heart of the home. A wide variety of activities tailored to residents' interests are organised, alongside regular outings to explore the local area. Nutritious, appetising meals are prepared to cater to individual tastes and any special dietary requirements.

Friends and families are always welcome to visit and are encouraged to become a part of the Thornfield family. With its warm and inviting environment, Thornfield Care Home ensures that every resident feels supported and truly at home.
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Care Provided by Thornfield Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1300

Settle in and make yourself at home this Winter. Enjoy 3 weeks for the price of 2, saving from £1200. Valid for admissions between 15th December to 15th March 2026. T&Cs apply.


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Special weekly fee offer now available! Get in touch to find out more.


*Subject to availability, valid for new residents before 31st January 2026. Not to be used in conjunction with any other offers.

These prices are only a guideline, please contact Thornfield Care Home to find out the exact price for your requirements.

Contact Thornfield Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Thornfield Care Home to confirm what's included and get a personalised quote:

Good to Know

Person in Charge

  • Tabitha Donovan (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (52)

Visiting

  • Visitors are welcome. Please contact them directly to arrange a tour.

Parking

  • Plenty of on street parking along the street where the home is situated.

Thornfield Care Home Reviews (64)

9.4

Thornfield Care Home has a Review Score of 9.4 (9.395) out of 10, based on 17 reviews in the last 2 years.
Over all time Thornfield Care Home has 64 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Thornfield Care Home
  • 25
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Total of 64, showing 21-40
Review from A A (Son of Resident) published on 22 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
So glad Mum is in Thornfield - it is a lovely place with lots of activities and very professional and helpful staff. I would recommend it to anyone with a family member with Dementia. They have kept us informed and updated all through a difficult time with covid.
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Review from R P (Daughter-in-law of Resident) published on 14 June 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Overall, the care is reassuringly good and the staff are very kind. My concern is that for two years we have been asking for someone to find our relative's glasses and hearing aids. We keep asking and never really get a definitive answer. She went in with them and can hardly have lost them outside the
home as it's been in lockdown. Feedback has been poor.
Reply from Samantha Relff-Arnold, Registered Manager at Thornfield Care HomeThank you for taking the time to bring your experience to our attention. As a company, we would like to assure you we take all feedback seriously. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible. I'm sorry to hear that you have not had the feedback Thornfield prides itself on. As the manager, I would encourage you to speak again with my senior staff who are always happy to support loved ones with any concerns you may have. I do understand that not getting the answers you need can be very frustrating. Alternatively, you are welcome to come to the office and speak with the management team. I would like to resolve this issue quickly for you so please don't hesitate in contacting the team. Sam Kelf - thornfield@cannoncarehomes.co.uk - Registered Manager.
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Review from Denise D (Daughter of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thornfield is a lovely care home, everyone is so kind, caring and professional, Mum settled in well and is happy and content, any health issues we are informed and activities kept up to date with Whats App and Newsletter
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Review from Fiona P (Daughter of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thornfield Care Home is an absolutely fantastic home for people living with dementia.
I struggled for two years to find somewhere that could meet my mum’s needs. She has complex dementia and anxiety and very much needed one to one attention. We tried two care homes as well as care at home but my mum
could not settle anywhere. We were just told that we had to accept that’s how my mum would always be.
We also visited numerous homes before having Thornfield recommended to us.
The warmth and compassion from all the carers and the ratio of staff to residents really sets Thornfield apart from any other care home I have seen. They have got everything right and it shows in the contentment of the residents and happiness of the staff.
The home is also incredibly well run. I could not recommend Thornfield highly enough!
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Review from Zoe T (Daughter of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has now been a resident at Thornfield for seven months. We are very pleased with the care he is receiving. All the staff are very welcoming and friendly whilst remaining professional. They are happy to answer any questions that we have and always phone to let us know any updates on Dad's care
and wellbeing. Thornfield is always kept clean and tidy despite the best efforts of some of the residents! There are lots of activities for residents to take part in. The staff always go the extra mile for special occasions. We are looking forward to seeing the jubilee celebrations.
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Review from K W (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall quite positive, but find there is sometimes a miscommunication between staff members, with some knowing things that have happened/are happening and others not knowing anything and having to ask around. The home seems to be clean and tidy, and staff are happy to help and sort out any issues that
arise.
Reply from Sam Kelf, Registered Manager at Thornfield Care HomeThank you for taking the time to bring your experience to our attention. As a company, we would like to assure you we take all feedback seriously. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible. We pride ourselves in providing communication with all loved ones although we can understand at times it may be difficult to locate an appropriate person to communicate with. The senior staff are always happy to support loved ones with any concerns you may have, alternatively you are welcome to come to the office and speak with the management team. Our door is always open.
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Review from Hazel P (Daughter of Resident) published on 7 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has Altzheimers and has begun to "wander" as well as forget where she is and has forgotten most of her relatives. I find her a challenge! But the staff are amazingly patient, give her hugs and affection, tease and cajole her into doing what needs to be done. Some things are difficult - things
go missing from time to time, as other residents may forget what is "theirs", that kind of thing, - but this is part and parcel of a Care Home specialising in dementia. A phone call with staff, or a chat about a worry, always results in resolving matters, nothing is too much or too little trouble for the staff. Activities are creative, outings are frequent, for those who can manage the minibus, staff are kind and gentle with all residents. As always in these situations - by definition, emotionally stressful for relatives - good communication with staff is essential (and a two-way process) and I have found this to be excellent.
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Review from Stefanie S (Wife of Resident) published on 1 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very happy with the care my husband is getting. He has been in just over a year now and very happy with how they have dealt with vaccination and lockdowns, so all in all, I'm pleased with my husband's care.
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Review from Mark T (Son of Resident) published on 1 February 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
There are some really caring staff members here but they are let down by poor management and an overly zealous accounts team. My father was placed there by the hospital. The personal carers were considerate but I often had to ask for drinks to be provided in the room and push to get a GP in to see him.
I felt I had to take the initiative in getting the additional pain relief and suitable food for him rather than there being any proactive plan. On one occasion he was found naked by a scheduled visitor and in a state of distress - we are still not sure how this could have been allowed to happen.
When he passed away the accounts team insisted on invoking a clause to claim an extra week's cost which seems callous and penny-pinching at a very sensitive time.
Reply from Amy Bennett, Compliance Officer at Thornfield Care HomeThank you for taking the time to bring your experience to our attention.
As a company, we would like to assure you we take all feedback seriously and we are deeply saddened with your expressed experiences. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible.
As a company we have been thankful for previous correspondence, showing your appreciation for the staff and the support they provide.
We do not have a record of any formal complaint made by yourself directly to the Company, although we have reviewed the needs of your father with the CQC on the matters raised to them.
Please accept our deepest sympathy for your loss.
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Review from A D (Wife of Resident) published on 20 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband stayed for 10 days for respite. He has dementia and I worried he might not be happy out of his routine, but he thoroughly enjoyed his stay and wants to go back again. The staff were excellent and entertained him, he enjoyed his food and his trips out in the minibus. I would definitely recommend
this Care Home.
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Review from J S (Husband of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has dementia and cannot stand, so has to be hoisted. She has been in this home for 5-years 4-months, and the care has been excellent. She has not liked being there - she wants to come home. However, by how she regards it as home, as she no longer remembers.
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Review from J W (Husband of Resident) published on 11 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is always lots of staff there and they are very good. Lots of activities. I looked at a lot of care homes and Thornfield was by far the best.
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Review from J W (Daughter of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When building completed the facilities will be excellent. The staff team cared deeply for Mum as a resident, and Dad who visited 7 days a week being given all his meals and cared for as well as Mum. All the family visiting were welcomed into the home on a daily basis. Due to building works for an extension
the one communal area downstairs was a little noisy, but staff were coping admirably and all residents were given care
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Review from Joan R (Wife of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being married for 68 years my husband is 90 years old and me 88 years I was very upset not to be able to look after him myself any longer, but once I met all the staff at Thornfield Care Home and getting to know how caring and kind they all are I soon realised I had done the right thing. Nothing was
too much trouble for them, the whole place is so welcoming and I am very lucky I only live a few miles away so I can visit every day if I want to. They make me very welcome.
There is a lot of work going on outside to expand the building and I feel sure this will improve even more. My husband is blind and also suffers from vascular dementia.
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Review from June S (Daughter of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff have been brilliant getting Mum settled back in after a couple of hospital stays. I am sure she has been better looked after there than having to stay in hospital with regard to eating and especially drinking.
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Review from Mark S (Son of Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and Dad were admitted to Thornfield Care Home for respite following several hospital admissions. I cannot begin to express how amazing the staff have been during their time there. I feel that they could not have been better placed and I love the fact I am updated with anything I need to be. Unfortunately,
my father had a stroke during this period and the staff went above and beyond to help us all through this very difficult period. A credit to the Cannon Group could not be happier that my parents were so well supported.
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Review from A B (Husband of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly environment.
All the staff are obliging and caring.
The level of activities is really good.
All in all the patients are well looked after and always clean.
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Review from Gillian K (Daughter of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thornfield is a lovely home, well run, with caring dedicated and professional staff who are always happy to go that extra mile.


The home is always clean and bright, with a wonderful range of activities and excellent food.


We know my mother receives excellent care and support.

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Review from Greg E (Son of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thornfield is a great place for residents. Not only is it always clean and tidy, the staff are great and there are lots of activities for residents to take part in.
They have done a lot of work in the last 18 months, improving the building and re-decorating rooms etc.
I wouldn't want my mum to be
anywhere else!
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Review from R H (Grandson of Resident) published on 28 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When first entering the home, the old Elvis era hits you straight away.
The upbeat music and the bright colours create an atmosphere like no other.
The friendly faces (staff as well as the residents) makes Thornfield a pleasurable, relaxed and enjoyable location to be.
It is a home away from home.
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Current Review Score: 9.4 (9.395)

Overview of Review Score

The Review Score of 9.4 (9.395) out of 10 for Thornfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.495 for Thornfield Care Home is calculated as follows: ( (137 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 194 Ratings = 4.495
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Thornfield Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 12 Jan 2026

Please contact Thornfield to find out more.

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Awards / Recognitions (0)

Meet the Team (4)

Tabitha

Tabitha Donovan

Job Title: Home Manager Joined: 2025

Tabitha is the dedicated Home Manager of Thornfield Care Home. She is a passionate, driven and highly experienced Registered Manager.

Chloe

Chloe Hearne

Job Title: Administrator Joined: 2022

Chloe has been part of the Thornfield team since July 2022 after relocating from Weston Super Mare. She has 20 years of experience in the care industry working as an Administrator but is really looking forward to settling here at Thornfield and getting to know everyone.

Alan

Alan Knight

Job Title: Activities co-ordinator Joined: 2014

Alan has been with Thornfield since 2014, starting off as a Senior Carer and progressing to his current role, he does a fantastic job organising trips and activities for our Residents, his enthusiasm always shines through and has a very positive impact on our Residents.


Alan is proud of his activities team and always enjoys creating engaging and creative activities for our residents, he is a great asset to Thornfield.

Emma

Emma Callery

Job Title: Head Chef Joined: 2004

Emma joined us back in 2004 and has a keen eye for detail. Not only does Emma head up the kitchen team here at Thornfield, but she also enjoys creating some spectacular cakes for our resident's birthdays, which are always very well received.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Thornfield Care Home to verify any information. View our terms and conditions. Thornfield Care Home has an Enhanced Service - more info.