Thornfield Care Home

I arrived and they had him back, he had been gone, lost and scared for approximately an hour, dressed in the day before clothing and pyjamas on top. The first words he said to me were “am I in trouble”. I was so distraught at the condition of him and how ill he looked, he was meant to be on 10-minute observation but they did not miss him. He walked through the front door which was faulty, saw the gates were locked went back to reception got a chair and climbed over promptly falling and damaging his ribs. The CQC report is garbage. Staff changed again. Do not use this home if you love the person.

Mum entered Thornfield following an extended hospital stay. Her health quickly deteriorated from pre-existing complex health issues making her bedridden and leading to the necessity of end-of-life care. Her room was quickly adapted to suit her personal needs and enable her to look out the window and the staff spent as much time as possible with her. She ended her life there with outstanding care, comfort and dignity. Every caller and visitor was treated with the greatest courtesy and kindness making this difficult time as easy as possible. We cannot compliment all of the staff enough, from support, through care to senior management. Mum left Thornfield with the individual goodbye of all staff there and her family will always remember the warmth she and they experienced.

His carer had bought a gift that was perfectly in tune with his particular interest. Cannot thank two members of staff, in particular, enough for their care and concern for his quality of life. An amazing home. We are so grateful to all the staff who all demonstrate gentle care for everyone they look after.

A very well managed care home.

I took my nine year old granddaughter on a visit last week and when we got home she asked - 'When I get old can I live in a place like Thornfield' - What a recommendation!

Dad was discharged from hospital to Thornfield Care Home eleven months ago. He is well cared for by an amazing group of staff who go over and above what's expected. Thornfield Care Home makes a huge effort with activities for residents as well as regular entertainment which is greatly enjoyed. The food is excellent and care is taken to ensure residents are provided with food they enjoy and dislikes are noted. I've never had any concerns about Thornfield and whenever I've raised any housekeeping issues, they are dealt with straight away. Dad is very happy in his new home.

So glad Mum is in Thornfield - it is a lovely place with lots of activities and very professional and helpful staff. I would recommend it to anyone with a family member with Dementia. They have kept us informed and updated all through a difficult time with covid.

Overall, the care is reassuringly good and the staff are very kind. My concern is that for two years we have been asking for someone to find our relative's glasses and hearing aids. We keep asking and never really get a definitive answer. She went in with them and can hardly have lost them outside the home as it's been in lockdown. Feedback has been poor.

Thornfield is a lovely care home, everyone is so kind, caring and professional, Mum settled in well and is happy and content, any health issues we are informed and activities kept up to date with Whats App and Newsletter

The home is also incredibly well run. I could not recommend Thornfield highly enough!

My father has now been a resident at Thornfield for seven months. We are very pleased with the care he is receiving. All the staff are very welcoming and friendly whilst remaining professional. They are happy to answer any questions that we have and always phone to let us know any updates on Dad's care and wellbeing. Thornfield is always kept clean and tidy despite the best efforts of some of the residents! There are lots of activities for residents to take part in. The staff always go the extra mile for special occasions. We are looking forward to seeing the jubilee celebrations.

Overall quite positive, but find there is sometimes a miscommunication between staff members, with some knowing things that have happened/are happening and others not knowing anything and having to ask around. The home seems to be clean and tidy, and staff are happy to help and sort out any issues that arise.

My mother has Altzheimers and has begun to "wander" as well as forget where she is and has forgotten most of her relatives. I find her a challenge! But the staff are amazingly patient, give her hugs and affection, tease and cajole her into doing what needs to be done. Some things are difficult - things go missing from time to time, as other residents may forget what is "theirs", that kind of thing, - but this is part and parcel of a Care Home specialising in dementia. A phone call with staff, or a chat about a worry, always results in resolving matters, nothing is too much or too little trouble for the staff. Activities are creative, outings are frequent, for those who can manage the minibus, staff are kind and gentle with all residents. As always in these situations - by definition, emotionally stressful for relatives - good communication with staff is essential (and a two-way process) and I have found this to be excellent.

I'm very happy with the care my husband is getting. He has been in just over a year now and very happy with how they have dealt with vaccination and lockdowns, so all in all, I'm pleased with my husband's care.

When he passed away the accounts team insisted on invoking a clause to claim an extra week's cost which seems callous and penny-pinching at a very sensitive time.

My husband stayed for 10 days for respite. He has dementia and I worried he might not be happy out of his routine, but he thoroughly enjoyed his stay and wants to go back again. The staff were excellent and entertained him, he enjoyed his food and his trips out in the minibus. I would definitely recommend this Care Home.

My wife has dementia and cannot stand, so has to be hoisted. She has been in this home for 5-years 4-months, and the care has been excellent. She has not liked being there - she wants to come home. However, by how she regards it as home, as she no longer remembers.

There is always lots of staff there and they are very good. Lots of activities. I looked at a lot of care homes and Thornfield was by far the best.

When building completed the facilities will be excellent. The staff team cared deeply for Mum as a resident, and Dad who visited 7 days a week being given all his meals and cared for as well as Mum. All the family visiting were welcomed into the home on a daily basis. Due to building works for an extension the one communal area downstairs was a little noisy, but staff were coping admirably and all residents were given care

There is a lot of work going on outside to expand the building and I feel sure this will improve even more. My husband is blind and also suffers from vascular dementia.