Thornfield Care Home

87 Scalwell Lane, Seaton EX12 2ST
Review Us
9.5 59 Reviews
  • Thornfield Care Home, Seaton
Thornfield Care Home provides compassionate care and support within a warm, welcoming environment. Located in a peaceful residential area on the outskirts of the seaside town of Seaton, Thornfield offers stunning countryside views and easy access to explore East Devon.

The home is staffed by a dedicated team of trained, friendly professionals who treat all residents with dignity and respect, ensuring their comfort and well-being at all times.

The home fosters a family-like atmosphere where residents are encouraged to engage with others in the atrium, the heart of the home. A wide variety of activities tailored to residents' interests are organised, alongside regular outings to explore the local area. Nutritious, appetising meals are prepared to cater to individual tastes and any special dietary requirements.

Friends and families are always welcome to visit and are encouraged to become a part of the Thornfield family. With its warm and inviting environment, Thornfield Care Home ensures that every resident feels supported and truly at home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1500
  • Self-Funded Residential Dementia Care: £1100 – £1500
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1500

These prices are only a guideline, please contact Thornfield Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Real (Manager)

Local Authority / Social Services

Admission Criteria

  • All enquiries are welcomed
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (52)

Visiting

  • Visitors are welcome. Please contact them directly to arrange a tour.

Parking

  • Plenty of on street parking along the street where the home is situated.

Thornfield Care Home Reviews (59)

9.5

Thornfield Care Home has a Review Score of 9.5 (9.467) out of 10, based on 12 reviews in the last 2 years.
Over all time Thornfield Care Home has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Thornfield Care Home
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Total of 59, showing 21-40
Review from K W (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall quite positive, but find there is sometimes a miscommunication between staff members, with some knowing things that have happened/are happening and others not knowing anything and having to ask around. The home seems to be clean and tidy, and staff are happy to help and sort out any issues that
arise.
Reply from Sam Kelf, Registered Manager at Thornfield Care Home

Thank you for taking the time to bring your experience to our attention. As a company, we would like to assure you we take all feedback seriously. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible. We pride ourselves in providing communication with all loved ones although we can understand at times it may be difficult to locate an appropriate person to communicate with. The senior staff are always happy to support loved ones with any concerns you may have, alternatively you are welcome to come to the office and speak with the management team. Our door is always open.

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Review from Hazel P (Daughter of Resident) published on 7 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has Altzheimers and has begun to "wander" as well as forget where she is and has forgotten most of her relatives. I find her a challenge! But the staff are amazingly patient, give her hugs and affection, tease and cajole her into doing what needs to be done. Some things are difficult - things
go missing from time to time, as other residents may forget what is "theirs", that kind of thing, - but this is part and parcel of a Care Home specialising in dementia. A phone call with staff, or a chat about a worry, always results in resolving matters, nothing is too much or too little trouble for the staff. Activities are creative, outings are frequent, for those who can manage the minibus, staff are kind and gentle with all residents. As always in these situations - by definition, emotionally stressful for relatives - good communication with staff is essential (and a two-way process) and I have found this to be excellent.
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Review from Stefanie S (Wife of Resident) published on 1 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very happy with the care my husband is getting. He has been in just over a year now and very happy with how they have dealt with vaccination and lockdowns, so all in all, I'm pleased with my husband's care.
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Review from Mark T (Son of Resident) published on 1 February 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
There are some really caring staff members here but they are let down by poor management and an overly zealous accounts team. My father was placed there by the hospital. The personal carers were considerate but I often had to ask for drinks to be provided in the room and push to get a GP in to see him.
I felt I had to take the initiative in getting the additional pain relief and suitable food for him rather than there being any proactive plan. On one occasion he was found naked by a scheduled visitor and in a state of distress - we are still not sure how this could have been allowed to happen.
When he passed away the accounts team insisted on invoking a clause to claim an extra week's cost which seems callous and penny-pinching at a very sensitive time.
Reply from Amy Bennett, Compliance Officer at Thornfield Care Home

Thank you for taking the time to bring your experience to our attention.
As a company, we would like to assure you we take all feedback seriously and we are deeply saddened with your expressed experiences. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible.
As a company we have been thankful for previous correspondence, showing your appreciation for the staff and the support they provide.
We do not have a record of any formal complaint made by yourself directly to the Company, although we have reviewed the needs of your father with the CQC on the matters raised to them.
Please accept our deepest sympathy for your loss.

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Review from A D (Wife of Resident) published on 20 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband stayed for 10 days for respite. He has dementia and I worried he might not be happy out of his routine, but he thoroughly enjoyed his stay and wants to go back again. The staff were excellent and entertained him, he enjoyed his food and his trips out in the minibus. I would definitely recommend
this Care Home.
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Review from J S (Husband of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has dementia and cannot stand, so has to be hoisted. She has been in this home for 5-years 4-months, and the care has been excellent. She has not liked being there - she wants to come home. However, by how she regards it as home, as she no longer remembers.
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Review from J W (Husband of Resident) published on 11 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is always lots of staff there and they are very good. Lots of activities. I looked at a lot of care homes and Thornfield was by far the best.
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Review from J W (Daughter of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When building completed the facilities will be excellent. The staff team cared deeply for Mum as a resident, and Dad who visited 7 days a week being given all his meals and cared for as well as Mum. All the family visiting were welcomed into the home on a daily basis. Due to building works for an extension
the one communal area downstairs was a little noisy, but staff were coping admirably and all residents were given care
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Review from Joan R (Wife of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being married for 68 years my husband is 90 years old and me 88 years I was very upset not to be able to look after him myself any longer, but once I met all the staff at Thornfield Care Home and getting to know how caring and kind they all are I soon realised I had done the right thing. Nothing was
too much trouble for them, the whole place is so welcoming and I am very lucky I only live a few miles away so I can visit every day if I want to. They make me very welcome.
There is a lot of work going on outside to expand the building and I feel sure this will improve even more. My husband is blind and also suffers from vascular dementia.
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Review from June S (Daughter of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff have been brilliant getting Mum settled back in after a couple of hospital stays. I am sure she has been better looked after there than having to stay in hospital with regard to eating and especially drinking.
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Review from Mark S (Son of Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and Dad were admitted to Thornfield Care Home for respite following several hospital admissions. I cannot begin to express how amazing the staff have been during their time there. I feel that they could not have been better placed and I love the fact I am updated with anything I need to be. Unfortunately,
my father had a stroke during this period and the staff went above and beyond to help us all through this very difficult period. A credit to the Cannon Group could not be happier that my parents were so well supported.
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Review from A B (Husband of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly environment.
All the staff are obliging and caring.
The level of activities is really good.
All in all the patients are well looked after and always clean.
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Review from Gillian K (Daughter of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thornfield is a lovely home, well run, with caring dedicated and professional staff who are always happy to go that extra mile.


The home is always clean and bright, with a wonderful range of activities and excellent food.


We know my mother receives excellent care and support.

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Review from Greg E (Son of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thornfield is a great place for residents. Not only is it always clean and tidy, the staff are great and there are lots of activities for residents to take part in.
They have done a lot of work in the last 18 months, improving the building and re-decorating rooms etc.
I wouldn't want my mum to be
anywhere else!
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Review from R H (Grandson of Resident) published on 28 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When first entering the home, the old Elvis era hits you straight away.
The upbeat music and the bright colours create an atmosphere like no other.
The friendly faces (staff as well as the residents) makes Thornfield a pleasurable, relaxed and enjoyable location to be.
It is a home away from home.
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Review from James U (Son of Resident) published on 19 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is always clean, bright, well staffed and well maintained.


All the public areas are decorated in bright (but not too bright) colours and lots of pictures relevant to the residents (old movie stars, old advertising etc.).


The staff seem to care about the residents' welfare and they are

all treated with respect.


One thing that stands out for me compared to other homes that I know of is the number of activities - apart from Sundays there is an activity (or 2) every day.


Oh - I mustn't forget the food - I've only sampled the cakes and they're fantastic but Dad loves the puddings - they do look good! - it's fortunate that some of my visits to see Dad coincide with afternoon tea time!

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Review from Robert E (Nephew of Resident) published on 13 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my aunt who has been in Thornfield Care Home for 4 and half years and I cannot fault anything. They keep me informed about her and I can rest assured she is in good hands.
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Review from Rosemarie T (Sister-in-law of Resident) published on 12 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing a care home is both challenging and emotional. My Sister and I agonised over the whole process. We looked at the CQC reports, listened to personal recommendations etc. From the moment of our first contact with Thornfield Care Home, we were met with genuine friendliness, compassion and understanding.
With their amazing help, my Brother-in-Law's move from his home was seamless and he is settling well into his new environment. The hardest part can often be for the family of the person with Dementia but here again, Thornfield scored highly, they care for us all.
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Review from J D (Daughter of Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was resisting care, however as soon as she entered Thornfield she is so happy - a changed woman in fact. I couldn't fault the care provided. Mum has a new lease of life and all problematic behaviour has disappeared as has her stress. The home is full of love and laughter and activities abound
with an emphasis on music, which all enjoy.
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Review from David B (Son of Resident) published on 7 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited Thornfields many times and find all of the management and staff to be very professional, friendly and easy to chat with. The cuisine is excellent and freshly prepared, plenty of activities for all the residents.
I have visited other residential care homes and this is by far the best.
Lovely
big garden to sit and relax in the sunshine. Good choice of rooms even one with a nice bar inside which a lot of residents seem to use.
Location wise it is 2 minutes away from seaside which I found to be excellent and very relaxing to when taking my mother out for the day.
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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Thornfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.467 for Thornfield Care Home is calculated as follows: ( (102 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 137 Ratings = 4.467
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Thornfield Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (8)

Maria

Maria Dziedziurska

Job Title: Interim Home Manager Joined: 2025

Maria is a passionate, driven and highly experienced Registered Manager, with over 18 years of experience that she gained after moving to the UK having achieved her Master's in international relations with a specialism in global security and safety.


Maria worked for private, commercial and non-profit organisations, understanding the running of successful care homes, independent living and home care facilities, and managing a dedicated care team providing person-centred care.


Maria is a leader who is motivational to the team that she works with and ensures appropriate care is provided to clients, residents, and stakeholders through efficient staff management. She is commuted to maintaining high-quality care standards through comprehensive training and supervision and always strives for excellence.


Maria believes in an open-door policy and always finds time for everyone truly striving to make a real difference to everyone’s lives and days.

Rhiannon

Rhiannon Jones Tovey

Job Title: Deputy Manager Joined: 2022

I am Rhiannon, I joined Thornfield in December 2022. I have been in care since I was 21 years old supporting children, and adults with learning disabilities. I am really excited to be part of the Thornfield team to make a difference.

Tina

Tina Struthers

Job Title: Deputy Manager Joined: 2023

Tina joined Thornfield in November 2023 and brings with her a wealth of Knowledge and experience spanning 20 years within Adult Health and social care.

Chloe

Chloe Hearne

Job Title: Administrator Joined: 2022

Chloe has been part of the Thornfield team since July 2022 after relocating from Weston Super Mare. She has 20 years of experience in the care industry working as an Administrator but is really looking forward to settling here at Thornfield and getting to know everyone.

Idalia

Idalia Cardoso

Job Title: Head of Care. Joined: 2020

I have worked at Cannon Care Homes since November 2020 and have been working within the Thornfield team since November 2021. I have many years of experience within the care sector and within my role as head of care and have a wealth of knowledge about our residents and the working practices at Thornfield. I am passionate about ensuring that we provide excellent person-centred care for each of our residents and building good relationships with families and professionals.

Cesar

Cesar Dionio

Job Title: Medication Co-ordinator Joined: 2007

I am Cesar and I am responsible for the home’s medication supply, distribution and audit.


A crucial feature of my role is meticulous accuracy, and I am very passionate about checking everything thoroughly.


I have worked for Thornfield since 2007, working my way up from Care Assistant to Medication Administrator

Alan

Alan Knight

Job Title: Activities co-ordinator Joined: 2014

Alan has been with Thornfield since 2014, starting off as a Senior Carer and progressing to his current role, he does a fantastic job organising trips and activities for our Residents, his enthusiasm always shines through and has a very positive impact on our Residents.


Alan is proud of his activities team and always enjoys creating engaging and creative activities for our residents, he is a great asset to Thornfield.

Emma

Emma Callery

Job Title: Head Chef Joined: 2004

Emma joined us back in 2004 and has a keen eye for detail. Not only does Emma head up the kitchen team here at Thornfield, but she also enjoys creating some spectacular cakes for our resident's birthdays, which are always very well received.

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