Greycliffe Manor

Lower Warberry Road, Torquay TQ1 1QY
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9.9 47 Reviews
  • Greycliffe Manor, Torquay
At Greycliffe Manor their main aim is to treat their residents as they would want their own mother or father to be treated. Their staff have been with the service for a long time and take pride on not just being professional carers but an extended family for all residents.

Greycliffe Manor is mainly a home for people living with moderate-needs dementia. The residents enjoy a friendly, happy, home-from-home atmosphere with professional and highly trained staff. The carers really get to know their residents well, learning each one's personal preferences and the things that make them unique.

Residents are encouraged to join in on the daily activities, eat well, sleep well and socialise. The home is very focused on helping its residents to recapture that sparkle for life. And as a smaller home, staff treat the residents as individuals and have time to pay attention to the little things.

Longer-term residential care and also day-care are available. In day-care, individuals may choose to join the home during the day but go back to their own home during the night. Shorter visits are also available (for example coming for a couple of hours to join for a cup of tea and a bath) and joining in activities with the home's friendly little family.

The home is proud to be a winner of the Top 20 Mid-Sized Care Home Group award, 2024 and 2025.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1150
  • Self-Funded Residential Dementia Care: £1150 – £1150
  • RESPITE Self-Funded Residential Care: £1150 – £1150
  • RESPITE Self-Funded Residential Dementia Care: £1150 – £1150

These prices are only a guideline, please contact Greycliffe Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Clare Potton (Manager)

Local Authority / Social Services

Admission Criteria

  • Advance booking respite care available
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (0)

Visiting

  • No appointment is necessary and you are welcome to visit at your convenience.

Parking

  • Ample free parking available on-site.

Greycliffe Manor Reviews (47)

Total of 47, showing 21-40
9.9

Greycliffe Manor has a Review Score of 9.9 (9.946) out of 10, based on 14 reviews in the last 2 years. Over all time Greycliffe Manor has 47 reviews.

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  • 45
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Review from Karen H (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This residential home is simply amazing. I can't tell you how grateful we are to of found this home. We feel incredibly lucky to have experienced such a loving, friendly, and compassionate home. From the very moment my father walked through the door, I could see how clean it was. The staff were so friendly,
and they really went over and above. Even over time, that really shone through. The care for my dad made him feel so safe and truly cared for. From mY point of view, I could relax more knowing he was happy, safe and cared for. The staff are so friendly and will always communicate with you. After my father sadly passed away, I walked away with a friend or two from the staff. I am more than happy to carry on supporting Grecliffe Manor. It was my first experience with a residential home and was a bit sceptical after seeing things in the media, but we really had the best. Thank you, Greycliffe. You really are amazing. I will always be very grateful.

Reply from Paul Nery, Owner at Greycliffe Manor

Thank you Karen. What a wonderful review. We are so glad to have been able to support Dad. We look for people who want to make a difference to the elderly and we train them to treat everyone as we would want our own mother or father to be treated. It is tremendous to see that shone through! We will pass it on to everyone at Greycliffe Manor.

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Review from Mike S (Son of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been referred to Greycliffe Manor following a stay in the hospital. During her two-month stay, she was looked after with care and compassion by every single member of staff. The whole team had a positive attitude and worked tirelessly to provide Mum with the care she needed. Thank you.

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Review from Celia F (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Greycliffe Manor in August to recuperate from a hospital stay. Her stay has been a positive one, the staff were brilliant with Mum and cared for her so well. I would highly recommend them in all aspects of care.

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Review from Alison S (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here since coming out of hospital. Also since being here my mother has passed away, the staff have been so caring and attentive to him over this sad time. Even when my father had Covid just before the funeral the staff looked after him so well he was Covid-free just before the day.
The home is such a lovely, warm and welcoming place for residents and family.

Reply from Paul Nery, Owner at Greycliffe Manor

Thank you for your very kind review. We are all so glad you are happy with the service we have provided to Dad. I will pass on your lovely feedback to the whole team.

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Review from Jenny P (Granddaughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great friendly place, always welcomed with a smile and a cuppa before Covid.
All the staff have worked extremely hard over the last few months and kept the home a happy safe place to live whilst family have been unable to visit, hats off to you all. Keep up the hard work team.

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Review from Paula H (Granddaughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely and homely. Great staff all very polite and helpful. Very clean and tidy and the food was very good. Activities looked fun and the grounds looked well kept too. Over the Covid period, the staff went above and beyond with all the residents and families.

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Review from Greville K (Cousin of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent friendly home, full of staff who care about the people they care for. During Covid 19, the staff have ensured family have remained in contact with family through the internet, postcard.

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Review from Debra A (Daughter-in-law of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Father-in-law very well looked after. Good food and Care. He seems very happy. Staff very accomodating and attentive. Lovely room always clean and tidy. Lovely setting gardens very pretty. Overall very pleased!

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Review from Diana (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been a resident at Greycliffe for the past 14 months and we say almost on a daily basis, how happy and grateful we are to have found such a perfect place to suit her needs. She is always praising the kindness of all the staff, her every need is cared for. We have been particularly impressed
with their dealings regarding the Covid-19 pandemic with staff and residents alike, all have been tested, and all remain clear. Lockdown was made well before the nation was ordered to do so. Thank you to all Greycliffe - staff and management.

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Review from Danielle P (Granddaughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad moved into Greycliff Manor July 2019. Since being there my grandad has been so well looked after by all the staff. Nothing is too much trouble for the residents or the resident's family they truly make you feel welcome and keep you up to date of what is going on with your loved one. Since
the lockdown restrictions came in due to Covid-19 we have obviously been unable to see our grandad for a record amount of weeks but all I can say is I have nothing but praise for the staff with how they have dealt with this difficult time. They have kept the residents' spirits up and have totally taken over the care and companionship that residents would usually receive from family members also. They have put themselves on the front line to continue their very high standards of care that they give at one of the hardest times in everyone’s lives and I would just like to say a massive thank you from me and the rest of our family for the way you have taken care of my grandad.

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Review from Andrea (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't find the words to praise Greycliffe highly enough. My mother has been a resident since September 2018 when she settled in immediately thanks to the care and devotion of the most dedicated and caring staff I could have dared to wish for. She has such a lovely ensuite bedroom which is kept spotlessly
clean, she enjoys the most delicious food and the delightful communal areas are also so clean and comfortable. She enjoys the beautiful garden with large outdoor gazebo and the well organized daily activities but the most important thing for me as her daughter (who was heartbroken that I was no longer able to look after my dearest mother at home) is that I know that my mother is safe, cared for by dedicated and caring staff who keep me informed and more than that have become an extended family to us all. We are currently now in the Covid-19 lockdown and Greycliffe continue to make residents feel safe, protected, loved and connected with our families. Thank you all at Greycliffe.

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Review from Ray H (Brother of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy that my sister is in Greycliffe. You don’t know how glad I am that I found you. I think you have got a terrific set up there. You get entertainers in on a regular basis to stimulate and amuse your clients. You organise garden activities when the weather is nice. You really do go
the extra mile. It is a lovely building - I get good vibes every time I enter. The staff are always friendly and helpful. And the building does not smell! How do you do it?

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Review from L K (Daughter of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Greycliffe on a short term basis before rehab. The staff are friendly and work well as a team. The home is spotless, food is wonderful and my mother was treated with dignity and respect at all times. The management team are efficient, knowledgeable and very supportive to residents
and family. I was allowed to take my dog for a visit too. The restaurant tables have flowers and there are various activities. Simply wonderful.

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Review from J A (Friend of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my very close friend has been a resident, she has improved in her overall wellbeing and lovely to see her being involved in the activities. Many thanks.

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Review from G T (Friend of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited the home many times over the last 2 years, I have always found the staff very attentive of the residents who seem very happy at the home. A great atmosphere where everyone is made to feel included.
They have a great choice of activities and professionals who perform regularly. The home
is very clean.

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Review from B S (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Greycliffe Manor for a year this month. He is always singing the praises of the staff. Nothing is too much trouble. They are very friendly and have ready smiles and always treat Dad with respect. He has settled in really well which means less worry for me as he is 96 years old
now.

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Review from Joan A (Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here.

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Review from Jane U (Friend of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful and friendly staff.
Clean home, good food.
Would recommend Greycliffe.

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Review from M E (Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having previously been in a different home where the care was good but the home very regimental, it was with trepidation I went to Greycliffe Manor, however, I no sooner stepped inside when the friendship and care oozed out. From then onwards I felt 'at home'. The staff worked as a team with excellent
leadership. I could not fault it in any way and if they have room I will definitely go back again for respite.

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Review from Linda T (Daughter of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Greycliffe Manor for a two-week break whilst I and my brother were abroad on holiday.
The staff were excellent with mum who was very confused and anxious. I kept in touch with the home regularly and was always given great assurance that mum was being cared for.
Thank you.

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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Greycliffe Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.946 for Greycliffe Manor is calculated as follows: ( (158 Excellents x 5) + (9 Goods x 4) ) ÷ 167 Ratings = 4.946

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greycliffe Manor is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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