Greycliffe Manor

Lower Warberry Road, Torquay TQ1 1QY
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9.9 47 Reviews
  • Greycliffe Manor, Torquay
At Greycliffe Manor their main aim is to treat their residents as they would want their own mother or father to be treated. Their staff have been with the service for a long time and take pride on not just being professional carers but an extended family for all residents.

Greycliffe Manor is mainly a home for people living with moderate-needs dementia. The residents enjoy a friendly, happy, home-from-home atmosphere with professional and highly trained staff. The carers really get to know their residents well, learning each one's personal preferences and the things that make them unique.

Residents are encouraged to join in on the daily activities, eat well, sleep well and socialise. The home is very focused on helping its residents to recapture that sparkle for life. And as a smaller home, staff treat the residents as individuals and have time to pay attention to the little things.

Longer-term residential care and also day-care are available. In day-care, individuals may choose to join the home during the day but go back to their own home during the night. Shorter visits are also available (for example coming for a couple of hours to join for a cup of tea and a bath) and joining in activities with the home's friendly little family.

The home is proud to be a winner of the Top 20 Mid-Sized Care Home Group award, 2024 and 2025.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1150
  • Self-Funded Residential Dementia Care: £1150 – £1150
  • RESPITE Self-Funded Residential Care: £1150 – £1150
  • RESPITE Self-Funded Residential Dementia Care: £1150 – £1150

These prices are only a guideline, please contact Greycliffe Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Clare Potton (Manager)

Local Authority / Social Services

Admission Criteria

  • Advance booking respite care available
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (0)

Visiting

  • No appointment is necessary and you are welcome to visit at your convenience.

Parking

  • Ample free parking available on-site.

Greycliffe Manor Reviews (47)

Total of 47, showing 41-47
9.9

Greycliffe Manor has a Review Score of 9.9 (9.946) out of 10, based on 14 reviews in the last 2 years. Over all time Greycliffe Manor has 47 reviews.

Overall Experience

  • 45
  • 1
  • 0
  • 0
  • 0

Date Published

47
4
11
14
33

Review from Dilys R (Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I became a temporary resident at Greycliffe Manor after breaking my ankle. The staff were welcoming and friendly, enabling me to settle in quickly. This care home is well equipped and comfortable. The food is good and tea and coffee is always available. If I or a relative needed to move to a care home
to live, this would be top of my list.
Thank you management and staff, for your care and kindness.

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Review from John Edward L (Son-in-law of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greycliffe Manor is clean, friendly and welcoming. The staff are very professional and caring. The premises is nicely decorated and very homely. My father-in-law's needs are being met in an excellent manner. My father-in-law is happy and contented, has a newspaper delivered daily and has a lot of interaction
with the carers who pop in to chat with him. My wife, his daughter, brings in a stream of goodies I.e. Sweets, crisps, cake and he can keep this in his room for when he wants to eat them. He joins in in the entertainment that is provided. I think it is a lovely place to live in and am happy about it.

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Review from Jane Denise L (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff who run Greycliffe Manor. The carers are extremely kind, friendly and professional. My father has not got dementia and the carers often pop in to see dad for a chat which he thoroughly enjoys. He often enthusiastically tells me of all the "girls" who pop in daily!
Dad is kept meticulously clean and tidy, his room is tidy, clean and hygienic, he is well fed and appears to be very happy living at Greycliffe Manor. As his daughter, I have the utmost confidence in the staff and home, I rest easy knowing that his every need is catered for and he is well cared for. Lovely, lovely home- top class!

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Review from Tracey D (Granddaughter of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely polite, helpful staff. Clean and comfortable rooms. Excellent food. Beautiful garden with good outdoor seating area. Plenty of activities.

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Review from Denise S (Daughter of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Greycliffe Manor for over two years and myself and all the family are so happy that she is at this very special home. We know that she is happy, warm, well fed, clean and very safe. Everyone treats both mum and all our family like old friends and we join in everything that is organised
for the resident.l Long may it remain so.

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Review from Majorie B (Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 0.0 out of 5

Only bad thing is too much paper work. I love the food. I love the music and animals coming. I don't like bingo though. Everyone is helpful.

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Review from Marg B (Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If something doesn't suit me I tell the staff and they do something about it.
One of carers is excellent, she is taking me shopping next week.
I love the food - I asked for prawns and prawns were served the next day. We had a lovely Simnel cake for Easter.

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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Greycliffe Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.946 for Greycliffe Manor is calculated as follows: ( (158 Excellents x 5) + (9 Goods x 4) ) ÷ 167 Ratings = 4.946

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greycliffe Manor is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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