Greycliffe Manor is a service that feels passionate in achieving quality care, looking to help older people achieve a comfortable retirement in which they feel respected, relaxed and stimulated.
Scenic grounds adds to the homely comforts, with a trained and friendly team all up-to-date with individual needs and a driving mission to be known as one of the best care homes in England.
Respite breaks are also available at Greycliffe Manor, with a strong focus on fun events and activities to make sure there is much to enjoy on a daily basis.
Group: AbleCare Partnership
Person in charge: Jackie Hale (Manager)
Local Authority / Social Services: Torbay Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users
Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's
Admission Information: Advance booking respite care available. Ages 60+.
Single Rooms: 25
Rooms with ensuite WC: 23
Weekly Charges Guide: Personal Care Single £650 – £995 (These prices are only a guideline, please contact Greycliffe Manor to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
Greycliffe Manor Care Home is located
close to the quay and centre of Torquay in
southeast Devon, which is 24 miles south
of Exeter and 33 miles east of Plymouth.
Parking:
Residents are welcome to bring their own
transport. There is ample parking.
Latest Care Quality Commission* Report on Greycliffe Manor: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.3 (maximum of 10) for Greycliffe Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Greycliffe Manor in Google's Search Results - more info
b) The score for the number of positive Reviews is 2.5 out of 5 from 6 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.755 for Greycliffe Manor is calculated as follows: ( (72 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.755
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 2.5 Points relating to the number of positive Reviews for Greycliffe Manor is based on 6 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000
Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 6 Reviews ÷ 5 Target Reached = 1 , then divided by 2 = 0.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Greycliffe Manor has a Review Score of 7.3 (7.255) from 8 Reviews
Review submitted from a Postal Card by Dilys R (Resident) on Thursday 2 February 2017. Relates to January 2017.
I became a temporary resident at Greycliffe Manor after breaking my ankle. The staff were welcoming and friendly, enabling me to settle in quickly. This care home is well equipped and comfortable. The food is good and tea and coffee is always available. If I or a relative needed to move to a care home to live, this would be top of my list.
Thank you management and staff, for your care and kindness.
How likely would you be to recommend Greycliffe Manor? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by John Edward L (Son-in-law of Resident) on Tuesday 24 January 2017. Relates to January 2017.
Greycliffe Manor is clean, friendly and welcoming. The staff are very professional and caring. The premises is nicely decorated and very homely. My father-in-law's needs are being met in an excellent manner. My father-in-law is happy and contented, has a newspaper delivered daily and has a lot of interaction with the carers who pop in to chat with him. My wife, his daughter, brings in a stream of goodies I.e. Sweets, crisps, cake and he can keep this in his room for when he wants to eat them. He joins in in the entertainment that is provided. I think it is a lovely place to live in and am happy about it.
How likely would you be to recommend Greycliffe Manor? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Jane Denise L (Daughter of Resident) on Tuesday 24 January 2017. Relates to January 2017.
I have nothing but praise for the staff who run Greycliffe Manor. The carers are extremely kind, friendly and professional. My father has not got dementia and the carers often pop in to see dad for a chat which he thoroughly enjoys. He often enthusiastically tells me of all the "girls" who pop in daily! Dad is kept meticulously clean and tidy, his room is tidy, clean and hygienic, he is well fed and appears to be very happy living at Greycliffe Manor. As his daughter, I have the utmost confidence in the staff and home, I rest easy knowing that his every need is catered for and he is well cared for. Lovely, lovely home- top class!
How likely would you be to recommend Greycliffe Manor? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Tracey D (Granddaughter of Resident) on Friday 20 January 2017. Relates to January 2017.
Extremely polite, helpful staff. Clean and comfortable rooms. Excellent food. Beautiful garden with good outdoor seating area. Plenty of activities.
How likely would you be to recommend Greycliffe Manor? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Stanley H (Resident) on Friday 6 January 2017. Relates to December 2016.
I find staying at Greycliffe Manor comfortable, I find it a happy place to stay.
How likely would you be to recommend Greycliffe Manor? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Denise S (Daughter of Resident) on Friday 6 January 2017. Relates to December 2016.
Mum has been at Greycliffe Manor for over two years and myself and all the family are so happy that she is at this very special home. We know that she is happy, warm, well fed, clean and very safe. Everyone treats both mum and all our family like old friends and we join in everything that is organised for the resident.l Long may it remain so.
How likely would you be to recommend Greycliffe Manor? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Majorie B (Resident) on Tuesday 12 April 2016. Relates to March 2016.
Only bad thing is too much paper work. I love the food. I love the music and animals coming. I don't like bingo though. Everyone is helpful.
How likely would you be to recommend Greycliffe Manor? Don't know
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Marg B (Resident) on Wednesday 6 April 2016. Relates to March 2016.
If something doesn't suit me I tell the staff and they do something about it.
One of carers is excellent, she is taking me shopping next week.
I love the food - I asked for prawns and prawns were served the next day. We had a lovely Simnel cake for Easter.
How likely would you be to recommend Greycliffe Manor? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
2 Bed Vacancies
posted 7 hours ago
Free Taster Day!! Come along and join in with our activities, have lunch and then enjoy the afternoon entertainment, all for free!Come and join the FUN!!!** There is no 'hard sell' or even a sales person. You will either like us and want to come back or not.Our New Care Service in Torquay offers Care, Respite, Extended Respite, Holiday or give your Carer a break by staying with us for a few days or a few weeks. Advanced bookings taken.
There are currently no Care Home Idol entrants who have performed at Greycliffe Manor