The staff are so kind and friendly and nothing seems to be a problem. Couldn't wish for better care
David C (Son of Resident)
home is very clean and the residents seem very comfortable and happy.
B G (Son of Resident)
Lorna House is decorated very brightly and very cheerily
B G (Son of Resident)
The fee is based on individual care needs and the room allocated. Once we have reviewed your care needs with the Manager, we can give you an accurate quote.
These prices are only a guideline, please contact Lorna House to find out the exact price for your requirements.
Lorna House does not believe in visiting restrictions. Preferably, visit later in the morning or after lunch so as not to clash with the busy morning schedule for residents and staff. The most suitable times are 10 am till 12.30 pm and 2 pm till 4.30 pm.
Please do not visit if unwell to protect residents and staff.
Parking is available on-site and on the road outside.
Lorna House has a Review Score of 9.7 (9.693) out of 10, based on 14 reviews in the last 2 years. Over all time Lorna House has 21 reviews.
Review from David C (Son of Resident) published on 12 June 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.693) out of 10 for Lorna House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.693 for Lorna House is calculated as follows: ( (119 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 163 Ratings = 4.693
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lorna House is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 04 Aug 2025
Please call us to learn how we can help you with your situation. We are happy to show you around and listen to your story. We believe no one should get stuck with questions about accessing the right care.
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Job Title: Bliss Captain
Joined: 2024
Issac Theophilos and his wife own Aveland court care home. They both are passionate, qualified Registered Nurses. They both have humble beginnings as care workers in the care home sector.
Experience: Issac has experience working as a carer and being a Registered Manager of a FIVE STAR CQC-rated Nursing home in Sussex. Issac is one of the top care home consultants in the UK, advising care home leaders to deliver nothing less than Outstanding Care. Issac has audited more than 100+ care homes. Issac has experience helping care homes achieve Outstanding ratings from CQC to turning around Inadequate care homes. Issac implements the best strategies at Aveland through his consultancy experience.
Book: Author of the book: How to Get Outstanding: An Ultimate Guide for Care Homes. Issac regularly publishes in leading care magazines and blogs about delivering the best care for vulnerable people.
Ethos and personal story: Issac had a chance to care for loved ones from the very young age of 10. Issac walks his talk through Bliss Care. Issac cares about his staff and prioritises their well-being to deliver the best care for our residents. You can learn more about him by searching for his name on Google.
Educational Qualification: Bachelor of Nursing MBA in Healthcare leadership and Management Diploma in Adult Social Care Management Finance certification from the London School of Economics Life Lifelong learner
Hobbies: A typical family man loves enjoying time with little ones and a lovely wife. Issac spent a lot of time learning to be a better person and passing on that knowledge to help someone else achieve their goals. He listens to music but never gets the lyrics right. A voracious reader. Loves helping care homes overcome their challenges.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lorna House to verify any information. View our terms and conditions. Lorna House has an Enhanced Service - more info.
