Vane Hill ARBD Care

15/72 Vane Hill Road, Torquay TQ1 2BZ

Vane Hill ARBD Care is situated in a quiet residential area at the end of a cul-de-sac. Meadfoot Beach, Beacon Cove and the town center are all within walking distance. The home is registered to provide accommodation and care for a maximum of thirty-two people who are in the registration category of past or present alcohol dependence and are over 40 years of age.

In exceptional circumstances, people between the ages of 18 and 39 may be admitted, if it can be shown that their assessed needs can be properly met. The team do not provide a service for people who continue to abuse alcohol. The property is made up of two fine Victorian residences adjacent to each other, set above the harbour and boasting stunning views of Torbay.

Vane Hill has been providing specialist residential care for people living with alcohol related brain damage such as Korsakoff's syndrome for almost 20 years. The Manager at Vane Hill has 20 years of experience in supporting this client group and his staff team reflect his dedication, expertise and long service in this home from home. Residents at Vane Hill benefit from the consistency of support that the staff team provides. The team at Vane Hill is experienced in supporting new residents in poor states of health. The support they provide aims to improve residents' physical and mental health from the outset.

Group: Notaro Homes Ltd

Person in charge: Steve Todd (Manager)

Local Authority / Social Services: Torbay Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Substance Misuse • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Bipolar/Manic Depression • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Parkinson's Disease • Schizophrenia • Speech Impairment

Admission Information: Service users of any age that we are able to meet needs. Ages 21+.

Languages Spoken by Staff (other than English): British Sign Language, Italian

Single Rooms: 14

Shared Rooms: 9

Rooms with ensuite WC: 1

Facilities & Services: Day Care • Respite Care • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Vane Hill ARBD Care: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Vane Hill ARBD Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Vane Hill ARBD Care in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.544 for Vane Hill ARBD Care is calculated as follows: ( (132 Excellents x 5) + (88 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 228 Ratings = 4.544

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.781 Points relating to the number of positive Reviews for Vane Hill ARBD Care is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6.4 Target = 0.781

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Vane Hill ARBD Care has a Review Score of 9.3 (9.325) from 19 Reviews


Average Ratings

  • Excellent
    11
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Vane Hill ARBD Care?

  • Extremely LIKELY
    13
  • Likely
    5
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Vane Hill ARBD Care

  • Resident / Service User
    10
  • Volunteer
    7
  • Daughter of Resident/Service User
    1
  • Sister of Resident/Service User
    1

Wonderful, caring home run by genuine people. Excellent staff who are very considerate to their residents. Cannot fault this home at all.

How likely would you be to recommend Vane Hill ARBD Care? Extremely Likely

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Average Rating:   5 out of 5

The home is very professionally run to my satisfaction. The meals are also enjoyable.

How likely would you be to recommend Vane Hill ARBD Care? Extremely Likely

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Average Rating:   5 out of 5

I like it at Vane Hill. Very good service and excellently clean, brilliantly friendly staff and 21 kisses to them all.

How likely would you be to recommend Vane Hill ARBD Care? Extremely Likely

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Average Rating:   4.7 out of 5

Interesting

How likely would you be to recommend Vane Hill ARBD Care? Extremely Likely

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Average Rating:   5 out of 5

Vane Hill ARBD Care very good care home and staff and management.

How likely would you be to recommend Vane Hill ARBD Care? Don't know

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Average Rating:   3.7 out of 5

Very professional and well run care home. The home deals with a difficult clientele who have problems with memory associated with alcohol misuse over a prolonged period of time.
In my own case, I was made to feel very welcome and prized as a member of the community. My fluctuations were dealt with in a caring and sympathetic manner.

How likely would you be to recommend Vane Hill ARBD Care? Likely

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Average Rating:   4.3 out of 5

Steven Todd, Manager at Vane Hill ARBD Care responded to this review on 18 Jul 2017:

Thank you for a very grateful review.

We came up as part of the Prince's Trust team. We spent time with the residents and did some fun activities with them.

How likely would you be to recommend Vane Hill ARBD Care? Likely

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Average Rating:   4.9 out of 5

Vane Hill is a lovely place to be in. They have always got a smile on their face. The people there are so lovely and always welcoming. The residents are so friendly and all of them are willing to get involved in anything we do.

How likely would you be to recommend Vane Hill ARBD Care? Extremely Likely

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Average Rating:   5 out of 5

I found the staff and residents to be friendly and welcoming and everyone seemed happy to be there. The residents were friendly and told lots of interesting stories.

How likely would you be to recommend Vane Hill ARBD Care? Likely

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Average Rating:   4.6 out of 5

We came as part of the Princes Trust Team to spend time with residents nad socialise and put on activities.

How likely would you be to recommend Vane Hill ARBD Care? Likely

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Average Rating:   4.7 out of 5

We came as a part of the Princes Trust Team, to spend time with the residents and socialise and put on activities.

How likely would you be to recommend Vane Hill ARBD Care? Extremely Likely

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Average Rating:   4.2 out of 5

We came up as a team to play cards, pool and quizzes for the residents as part of our team challenge. The home was very caring, friendly and welcoming.

How likely would you be to recommend Vane Hill ARBD Care? Extremely Likely

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Average Rating:   3.9 out of 5

Very pleasant visit. Met with manager to conduct a health and safety check on behalf of a work experience student. Very helpful and accommodating manager. Pleasant staff who appear to be treated well and are happy in the workplace.

How likely would you be to recommend Vane Hill ARBD Care? Extremely Likely

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Average Rating:   4 out of 5

My mother moved into Vane Hill in July following the closure of her previous nursing home- a very distressing experience for her and myself. Mother can be very suspicious of new faces and surroundings but the Vane Hill staff made us both very welcome- she is well cared for, safe, always looks tidy and well groomed. Mum enjoys her meals although more menu choices would be nice. As a retired nurse myself I am very impressed with the care plans which are well written and very detailed. I am always kept well informed of mothers welfare and always receive a warm welcome when I visit.

How likely would you be to recommend Vane Hill ARBD Care? Extremely Likely

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Average Rating:   4.4 out of 5

Sharon Warren, PR Manager at Vane Hill ARBD Care responded to this review on 12 Feb 2016:

Many thanks for taking the time to write such a lovely review of Vane Hill. It's so lovely to hear how well your Mum has settled in. Feedback is so important to us, I will be sure to share your review with the staff at Vane Hill, best wishes on behalf of Notaro Homes.

Staff friendly and willing to help.

How likely would you be to recommend Vane Hill ARBD Care? Extremely Likely

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Average Rating:   4 out of 5

I enjoy my care and all meals at Vane Hill. No problems or issues.

How likely would you be to recommend Vane Hill ARBD Care? Likely

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Average Rating:   4.3 out of 5

I really enjoy living at the home and enjoy the care I get given.

How likely would you be to recommend Vane Hill ARBD Care? Extremely Likely

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Average Rating:   5 out of 5

Very good.

How likely would you be to recommend Vane Hill ARBD Care? Extremely Likely

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Average Rating:   5 out of 5

I was a bit worried about coming to this care home at first, wondering what to expect at first, but I have been happy.

How likely would you be to recommend Vane Hill ARBD Care? Extremely Likely

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Average Rating:   4.8 out of 5

Sharon Warren, PR Manager at Vane Hill ARBD Care responded to this review on 03 Feb 2016:

Thank you so much for taking the time to complete a review of Vane Hill, it's so nice to hear how happy you are, best wishes

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Bed Vacancies

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Awards / Recognitions

April 2014

Regional winner UK care awards

Recipient: Vane Hill ARBD Care

Date: Thursday 17 Apr 2014

more details

National winner Uk Care Awrds

Recipient: Vane Hill ARBD Care

Date: Thursday 10 Apr 2014

more details

November 2013

Investor in People Silver

Recipient: Vane Hill ARBD Care

Date: Wednesday 17 Nov 2010

more details

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Vane Hill ARBD Care