Vane Hill ARBD Care

15/72 Vane Hill Road, Torquay TQ1 2BZ
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9.6 56 Reviews
  • Vane Hill ARBD Care, Torquay
Vane Hill ARBD Care in Torquay offers excellent support for people needing residential care.

Trained caring staff treat residents with dignity and respect while providing high quality care.

There are a wide variety of social activities for residents to enjoy that suit their interests.

Delicious meals are provided that can cater to special dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500

Fees will be based on each individuals needs after an assessment

These prices are only a guideline, please contact Vane Hill ARBD Care to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Alistair Dodge (Manager)

Local Authority / Social Services

Admission Criteria

  • Service users of any age that we are able to meet needs
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (9)

Visiting

  • N/A

Parking

  • N/A

Vane Hill ARBD Care Reviews (56)

9.6

Vane Hill ARBD Care has a Review Score of 9.6 (9.648) out of 10, based on 10 reviews in the last 2 years.
Over all time Vane Hill ARBD Care has 56 reviews.

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Reviewer Connection to Vane Hill ARBD Care
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Total of 56, showing 1-20
Review from Ann R (Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the whole time spent at the home all my needs have been met or anticipated without request.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for your kind words, all have been noted.
Thank you.

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Review from Jamie D (Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel safe.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you Jamie It is always a pleasure to work with you, you are a great chap thank you for your kind comments and ratings.

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Review from Sandra T (Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are very good at their jobs and the care standards are very good.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you so much Sandra for your kind comments and ratings all is duly noted and will be monitored.

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Review from Desmond L (Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant place with a good atmosphere.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you Des for all your kind comments and ratings and we will try to continue with our care to the best of our ability.

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Review from Pamela D (Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My room - lovely - access to a loo at night, great (I'm a night owl).
The food - tremendous - yum yum.
Care from staff - excellent - a high level, but also a lovely personal touch.
Thank you.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for such lovely comments. We are all so glad that you have settled in so well after having to leave your other care home when it closed.

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Review from Paula P (Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Vane Hill manager and staff have taught me a lot. They have also helped me when I've had problems. When I first came here my memory was very poor but coming here and also the help they have given me as improved my dealing with everyday things like cleaning and going forward in life, working. My sincere
thanks to all who have helped me.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

It's been a pleasure. You are a very caring person and you always try to lend a hand with tasks in the home, you have also come on leaps and bounds and we are very proud of you and your progress.

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Review from David J (Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I really like it here.
Everybody is very understanding.
I'm so grateful.
I feel uplifted.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for your kind comments and ratings, they do mean a lot.

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Review from B R (Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with staff.
Happy with room.
Happy with food.
Happy with management.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for your kind comments, we will try to do better if that is possible.

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Review from David J (Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This is a nice home. The staff come to me when needed. I feel safe.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for your kind comments and your ratings for my care home. All will be noted.

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Review from Steven M (Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the home is very well run and clean with friendly staff.
The best home I have been in.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thanks, it's a pleasure to care for you and be a part of your family in this small community.

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Review from J L (Sister of Resident) published on 25 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am always treated with respect and a friendly attitude when I visit and offered a tea or coffee. Often residents will always say hello and appear happy. I can ask any questions I wish.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you, it's always been a pleasure to care for your sister, she is always cheerful and ready to play cards and cheat at any time.

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Review from Craig B (Brother of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you would ever want to spend your days in a care home then this is most definitely the place you or a family member could ever feel more safe, welcome and at home. My brother is a resident and he loves all the staff too, always commenting on the work here they do with him. I made a visit after a
few calls to the manager who is a first-class and a great guy, the staff are brilliant and all make sure everyone is being looked after and happy as they can be. The home is clean and tidy and welcoming, they worked with me so I could spend time with my brother and catch up after many years of me being away. I nearly wanted to book a room myself. The home is a credit to everyone that runs it. Well done all and thank you for all the work you do for my brother. Many thanks.
Reply from Pip Harris, Marketing Manager at Vane Hill ARBD Care

Thank you so much for taking the time to write this wonderful review of our Vane Hill ARBD Care Home. The manager and staff team will be so pleased to read your kind words. I will pass the review on to them. Thank you again, Pip.

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Review from James B (Brother-in-law of Resident) published on 15 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law has improved dramatically, both physically and mentally during his time at Vane Hill. His current, much happier disposition and condition, is a testament to the superb care and attention he has received during his time there.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

I am very pleased that your brother-in-law is doing so well. It has been a tough time, not only for my staff, but for the residents as well, but we are, as much as possible, trying to get back to some kind of normal life at Vane Hill. I do thank you for your kind comments.

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Review from C B (Sister of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is very well cared for at Vane Hill and has made amazing progress both with his physical and mental health. He is treated with dignity and respect and is very fulsome in his praise of the staff.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for your kind comments; we always try to do our best.

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Review from R H (Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel this is a very comfortable and nice place to live, and I feel safe.
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Review from K J (Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It's ok.
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Review from S C (Resident) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living at Vane Hill. The staff are very friendly and look after the residents well.
Reply from Pip Harris, Marketing Manager at Vane Hill ARBD Care

Thank you so much for spending your time to write this lovely review. We are glad to hear that you are enjoying living at our Vane Hill ARBD Care Home. I will pass your kind words on to the manager and staff team, who will be very pleased to see your review. Kind regards.

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Review from P K (Resident) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good staff - nice and polite. They are willing to listen and help you.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for completing this review form. It is very important to family and friends to see these reviews.

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Review from K D (Resident) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent manager. Excellent staff.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for completing this review form. It is very important to family and friends to see these reviews.

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Review from S R (Resident) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Vane Hill is a very good place and it is helping me alot. It is very good for me.
Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for completing this review form. It is very important to family and friends to see these reviews.

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Current Review Score: 9.6 (9.648)

Overview of Review Score

The Review Score of 9.6 (9.648) out of 10 for Vane Hill ARBD Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.748 for Vane Hill ARBD Care is calculated as follows: ( (92 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 119 Ratings = 4.748
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Vane Hill ARBD Care is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

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Alistair Dodge

Job Title: Registered Manager Joined: 2024

Alistair started managing Vane Hill in 2024 after the previous Manager retired. Alistair had previously managed our Campania ARBD Care Home.

Frequently Asked Questions about Vane Hill ARBD Care

What types of Care is Vane Hill ARBD Care registered for?

Older Person Care, Dementia, Mental Health Condition & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Vane Hill ARBD Care have?

There are 14 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at Vane Hill ARBD Care?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Vane Hill ARBD Care to the centre of Torquay?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Vane Hill ARBD Care to verify any information. View our terms and conditions. Vane Hill ARBD Care has an Enhanced Service - more info.