Richmondwood

19 Richmond Park Avenue, Queens Park, Bournemouth BH8 9DL

Richmondwood, Bournemouth, Dorset
Richmondwood, Bournemouth, Dorset
Richmondwood, Bournemouth, Dorset

Richmondwood is a Bournemouth care home that offers a pleasant and scenic location, where skilled professionals carry out quality elderly care provision while remaining versatile towards residents' lifestyles and personal freedoms.

Carers have shown good success in maintaining a homely atmosphere in which residents feel respected, without compromising on the efficiency of daily care practices.

The home is ideal for wheelchair users and has its own activities programme that has led to Richmondwood having twice won the Bournemouth in Bloom competition.

Owner: John Glazer

Person in charge: Holly Glazer (Registered Manager)

Local Authority / Social Services: Bournemouth Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Anorexia/Bulimia/Self Harming • Bipolar/Manic Depression • Hearing Impairment & Deafness • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: No Smoking. Ages 60+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Portuguese

Single Rooms: 22

Rooms with ensuite WC: 19

Weekly Charges Guide: Personal Care Single £880 – £1000 (These prices are only a guideline, please contact Richmondwood to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Plenty of parking on site.

Latest Care Quality Commission* Report on Richmondwood: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Richmondwood has a Review Score of 9.9 (9.850)

The Review Score of 9.9 (maximum of 10) for Richmondwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Richmondwood in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.85 for Richmondwood is calculated as follows: ( (234 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 274 Ratings = 4.85

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Richmondwood is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 8 Reviews ÷ 4.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    21
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Richmondwood?

  • Extremely LIKELY
    23
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Richmondwood

  • Resident / Service User
    8
  • Friend of Resident/Service User
    6
  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

Excellent care taken of my mother in failing health.

All staff were friendly, caring and shown concern for her comfort and well-being. Medical care was exemplary.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife and I found this retreat very comfortable and welcoming. It is the best care accommodation we have experienced.
The staff are all unfailingly kindly and we thank them.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My first and only experience of life in a care home at age 92 was most fortunately at Richmondwood. An absolutely perfect care home. No complaints are possible. It was so superbly run by the managers for the owner (their father). Every single carer was perfect for their job. All were happy, kind, helpful, efficient and delightful to know. All food delicious and perfectly cooked. Cleanliness and germfree everywhere. Impossible to fault in any way whatsoever.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent caring dedicated care home with a happy relaxed but totally disciplined attitude.
The staff are wonderful and the management has first hand control. You and the visitors are made very welcome. Having been a resident together with my wife I have no complaints of any sort.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am really happy here. The dog gives me great pleasure to see him walking around. He is cute. The friendliness is most outstanding.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A really friendly caring environment . My friend was only there for a temporary stay but it seemed like home from home. She said she enjoyed all her meals and found all the staff to be really helpful.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Richmondwood is a brilliant, caring and personal residential care home situated in a leafy suburb near Bournemouth. The atmosphere is warm, bright and jovial with residents being active and entertained in the fantastic communal areas. The home has a variety of residents all with different backgrounds and the convivial feeling you get as soon as you enter the front door. The staff are friendly, funny and really motivated - with a real sense of care towards the residents. I wholeheartedly recommend anyone who is interested, to pop their heads in the door and have a chat to the people that live there and the staff. You'll see instantly what I mean.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My grandmother has been here for over a year and she is so happy. The staff are wonderful and very attentive. The food is beautiful and there is always a great choice considering her special dietary needs. There is a great variety of entertainment and activities. I really enjoy attending the parties at Christmas and summertime.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Grandfather was a resident for 2 years I found the care extremely professional all his needs were met with kindness and a great understanding towards his dementia so much that 1-year later I have highly recommended the care home to my friends Aunty who has been a resident for 3 months she has settled in very well.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When I first visited the home for my mother the staff were very helpful and obliging and mum really enjoyed staying although it was short lived as she passed away after 3 days, but the staff handled it really well by first phoning me up and asking me to call in and when they told me about mums death they were all so very sympathetic towards me. I also knew some of the other residents who are really happy staying there.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother was fortunate to be able to spend his last remaining years in the care of Richmondwood. The staff treated him with compassion, empathy and not forgetting the very necessary humour to make life enjoyable for him. So pleased we found such a lovely place that took the stress and worry from us as a family knowing he was safe and well cared for.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caring, friendly, happy home. I'm so pleased my brother spent his last 3 years at Richmondwood. Without their love and attention my brother wouldn't have had such a great quality of life and will definitely be picking this home when my time comes.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a care home that cares for its people and tends to their every need.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always the carers very attentive when you need them, whatever you want, always very pleasant. The food is very nice. The care home look after their people.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The choice of staff- carers, cleaners, chefs etc. is excellent. They are kindly, patient and cheerful, put up with my asking questions about their lives!

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Fantastic facilities, friendly staff who genuinely care, great entertainment programme, lovely well kept grounds. There is so much to love about Richmondwood I highly recommend it to all my friends and family.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend who is a resident here is very pleased with the quality of care that he receives and is happy that he chose Richmondwood to look after him. The staff are always friendly and welcoming on my visits to their home which is always very well presented both inside and in the lovely garden. I wouldn't hesitate to recommend this home for those looking for a good quality family run Care Home.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Over many years I have visited Richmondwood frequently and always been impressed by the high standard of care and attention. There has been continual upgrading of facilities and communal spaces. It is a family run business and this reflects in the quality of service and care of the residents.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richmondwood is an outstanding Care Home, professionally managed and beautifully kept. Family and friends are always welcome which is very much appreciated. The lovely gardens are well maintained and the food is freshly prepared. Above all, the care is excellent.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I discovered Richmondwood many years ago when my Mother was in need of a care home, she was well looked after for many years before sadly passing away. It was the first choice when looking for a home for my Aunt as she was unable to cope at home even with the help of 5 carers visiting every day. She was falling at home and ending up in hospital many times. After 5 falls in 4 months the medical team suggested a care home for constant assistance. Richmondwood is like a country hotel with every amenity you could need as an elderly frail person, the rooms are good, gorgeous gardens and conservatory and the food is all home cooked. The management and staff are absolutely first class, polite, respectful and caring and I cannot thank them enough for the care they give to my dear relative.. Highly recommended.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been resident in Richmondwood for approximately 18 months. Both Mum and I find the Management and their Staff friendly and obliging and I know my she is safe and content. Living in Australia, and only able visit for 1 month a year, it is important to me to feel confident that Mum is in good hands. The Home and grounds are very well kept as well as homely.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Well run, friendly but professional care home with a family atmosphere. Comfortable rooms throughout with lovely gardens. The food is prepared from scratch every day and is of really good quality with lots of variety. The large conservatory is a particular favourite for reading or when having visitors. Lots of hot drinks always available (not from a machine!) for residents and guests. My father loves living there and is very happy and well looked after.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I have been very happy here. The staff are wonderful, and the people that own the home are lovely. I shall miss the care they provided. The food is great, I have been well looked after here. I will miss all the the carers, they are so good. They would do anything for you. I hope one day to come back, my family are very pleased too.

How likely would you be to recommend Richmondwood? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Richmondwood

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Richmondwood