Richmondwood

19 Richmond Park Avenue, Queens Park, Bournemouth BH8 9DL
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9.8 42 Reviews
  • Richmondwood, Bournemouth
Richmondwood is a Bournemouth care home that offers a pleasant and scenic location, where skilled professionals carry out quality elderly care provision while remaining versatile towards residents' lifestyles and personal freedoms.

Carers have shown good success in maintaining a homely atmosphere in which residents feel respected, without compromising on the efficiency of daily care practices.

The home is ideal for wheelchair users and has its own activities programme.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 22 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1600
  • Self-Funded Residential Dementia Care: £1300 – £1600
  • RESPITE Self-Funded Residential Care: £1300 – £1597
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1600

These prices are only a guideline, please contact Richmondwood to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Richmondwood Ltd

Person in charge

  • George Smee (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (22)
  • Single Rooms with Ensuite Wet Room (5)

Parking

  • Plenty of parking on site.

Richmondwood Reviews (42)

9.8

Richmondwood has a Review Score of 9.8 (9.835) out of 10, based on 9 reviews in the last 2 years.
Over all time Richmondwood has 42 reviews.

Overall Experience
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Date Published
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  • 9
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Reviewer Connection to Richmondwood
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Total of 42, showing 21-40
Review from Marie F (Relative of Resident) published on 2 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at Richmondwood is of the highest standard, I visited my cousin most days and she was cared for with competence humour affection and compassion. I never felt worried when I left her having witnessed such high levels of professionalism. I was always made to feel welcome and nothing was too much
trouble. The home is very clean with wonderful facilities such as a lovely conservatory and a beautiful garden to sit in
I would recommend this home to anyone looking for a safe caring establishment for a loved one, it is an exceptional home staff with a very special staff team.
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Review from A B (Son of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care taken of my mother in failing health.


All staff were friendly, caring and shown concern for her comfort and well-being. Medical care was exemplary.

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Review from Peter D (Resident) assisted by family/friend published on 2 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I found this retreat very comfortable and welcoming. It is the best care accommodation we have experienced.
The staff are all unfailingly kindly and we thank them.
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Review from J C (Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first and only experience of life in a care home at age 92 was most fortunately at Richmondwood. An absolutely perfect care home. No complaints are possible. It was so superbly run by the managers for the owner (their father). Every single carer was perfect for their job. All were happy, kind, helpful,
efficient and delightful to know. All food delicious and perfectly cooked. Cleanliness and germfree everywhere. Impossible to fault in any way whatsoever.
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Review from Lester W (Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent caring dedicated care home with a happy relaxed but totally disciplined attitude.
The staff are wonderful and the management has first hand control. You and the visitors are made very welcome. Having been a resident together with my wife I have no complaints of any sort.
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Review from Phyelis M (Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really happy here. The dog gives me great pleasure to see him walking around. He is cute. The friendliness is most outstanding.
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Review from Elaine B (Friend of Resident) published on 22 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
A really friendly caring environment . My friend was only there for a temporary stay but it seemed like home from home. She said she enjoyed all her meals and found all the staff to be really helpful.
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Review from Alex (Friend of Resident) published on 22 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Richmondwood is a brilliant, caring and personal residential care home situated in a leafy suburb near Bournemouth. The atmosphere is warm, bright and jovial with residents being active and entertained in the fantastic communal areas. The home has a variety of residents all with different backgrounds
and the convivial feeling you get as soon as you enter the front door. The staff are friendly, funny and really motivated - with a real sense of care towards the residents. I wholeheartedly recommend anyone who is interested, to pop their heads in the door and have a chat to the people that live there and the staff. You'll see instantly what I mean.
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Review from Daisy F (Granddaughter of Resident) published on 20 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been here for over a year and she is so happy. The staff are wonderful and very attentive. The food is beautiful and there is always a great choice considering her special dietary needs. There is a great variety of entertainment and activities. I really enjoy attending the parties
at Christmas and summertime.
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Review from Linda F (Friend of Resident) published on 22 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandfather was a resident for 2 years I found the care extremely professional all his needs were met with kindness and a great understanding towards his dementia so much that 1-year later I have highly recommended the care home to my friends Aunty who has been a resident for 3 months she has settled
in very well.
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Review from Val H (Daughter of Resident) published on 2 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first visited the home for my mother the staff were very helpful and obliging and mum really enjoyed staying although it was short lived as she passed away after 3 days, but the staff handled it really well by first phoning me up and asking me to call in and when they told me about mums death
they were all so very sympathetic towards me. I also knew some of the other residents who are really happy staying there.
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Review from Marian E (Sister of Resident) published on 15 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was fortunate to be able to spend his last remaining years in the care of Richmondwood. The staff treated him with compassion, empathy and not forgetting the very necessary humour to make life enjoyable for him. So pleased we found such a lovely place that took the stress and worry from us
as a family knowing he was safe and well cared for.
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Review from Mick L (Brother of Resident) published on 19 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring, friendly, happy home. I'm so pleased my brother spent his last 3 years at Richmondwood. Without their love and attention my brother wouldn't have had such a great quality of life and will definitely be picking this home when my time comes.
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Review from Jean (Resident) published on 15 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always the carers very attentive when you need them, whatever you want, always very pleasant. The food is very nice. The care home look after their people.
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Review from Peggy F (Resident) published on 15 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a care home that cares for its people and tends to their every need.
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Review from Anne (Resident) published on 2 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The choice of staff- carers, cleaners, chefs etc. is excellent. They are kindly, patient and cheerful, put up with my asking questions about their lives!
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Review from Steven D (Friend of Resident) published on 30 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend who is a resident here is very pleased with the quality of care that he receives and is happy that he chose Richmondwood to look after him. The staff are always friendly and welcoming on my visits to their home which is always very well presented both inside and in the lovely garden. I wouldn't
hesitate to recommend this home for those looking for a good quality family run Care Home.
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Review from Andy (Friend of Resident) published on 4 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over many years I have visited Richmondwood frequently and always been impressed by the high standard of care and attention. There has been continual upgrading of facilities and communal spaces. It is a family run business and this reflects in the quality of service and care of the residents.
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Review from Sonia (Daughter of Resident) published on 29 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Richmondwood is an outstanding Care Home, professionally managed and beautifully kept. Family and friends are always welcome which is very much appreciated. The lovely gardens are well maintained and the food is freshly prepared. Above all, the care is excellent.
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Review from Larry Anthony P (Nephew of Resident) published on 26 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I discovered Richmondwood many years ago when my Mother was in need of a care home, she was well looked after for many years before sadly passing away. It was the first choice when looking for a home for my Aunt as she was unable to cope at home even with the help of 5 carers visiting every day. She
was falling at home and ending up in hospital many times. After 5 falls in 4 months the medical team suggested a care home for constant assistance. Richmondwood is like a country hotel with every amenity you could need as an elderly frail person, the rooms are good, gorgeous gardens and conservatory and the food is all home cooked. The management and staff are absolutely first class, polite, respectful and caring and I cannot thank them enough for the care they give to my dear relative.. Highly recommended.
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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Richmondwood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.935 for Richmondwood is calculated as follows: ( (101 Excellents x 5) + (7 Goods x 4) ) ÷ 108 Ratings = 4.935
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Richmondwood is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

George

George Smee

Job Title: Registered Manager Joined: 2022

George was our Manager for 2 years back in 2006-2008 and has remained close friends with Holly. Since 2008 she has gained a vast amount of training and experience in various health and social care settings and we are thrilled to have her back at the helm.

Sarah

Sarah Pillinger

Job Title: Deputy Manager Joined: 2011

Sarah (aka Pilli) joined Richmondwood in August 2011 as a Sunday cook and has worked in most of the roles within the home, including Registered Manager. She has completed her Level 3 in Health & Social Care, and is a fountain of knowledge and great support to George and all the staff.

Holly

Holly Glazer

Job Title: Business Manager Joined: 2008

Holly took over the running of Richmondwood in February 2008. She has completed NVQ 3 & 4 in Health & Social Care and Leadership & Management in Care Award. In January 2020 she became the Business Manager to spend more time on business matters and provide support to the Manager.

Lucy

Lucy Glazer

Job Title: Facilities Manager Joined: 2011

Lucy joined the family business in 2011 and is responsible for the maintenance of the home and garden.

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