Richmondwood

19 Richmond Park Avenue, Queens Park, Bournemouth BH8 9DL
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9.8 42 Reviews
  • Richmondwood, Bournemouth
Richmondwood is a Bournemouth care home that offers a pleasant and scenic location, where skilled professionals carry out quality elderly care provision while remaining versatile towards residents' lifestyles and personal freedoms.

Carers have shown good success in maintaining a homely atmosphere in which residents feel respected, without compromising on the efficiency of daily care practices.

The home is ideal for wheelchair users and has its own activities programme.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 22 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Residential Care: £1200 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500

These prices are only a guideline, please contact Richmondwood to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Richmondwood Ltd

Person in charge

  • George Smee (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (22)
  • Single Rooms with ensuite Wet Room (5)

Parking

  • Plenty of parking on site.

Total of 42, showing 41-42
9.8

Richmondwood has a Review Score of 9.8 (9.835) out of 10, based on 9 reviews in the last 2 years. Over all time Richmondwood has 42 reviews.

Overall Experience

  • 40
  • 2
  • 0
  • 0
  • 0

Date Published

42
1
7
9
33
Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident in Richmondwood for approximately 18 months. Both Mum and I find the Management and their Staff friendly and obliging and I know my she is safe and content. Living in Australia, and only able visit for 1 month a year, it is important to me to feel confident that Mum is in good
hands. The Home and grounds are very well kept as well as homely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy here. The staff are wonderful, and the people that own the home are lovely. I shall miss the care they provided. The food is great, I have been well looked after here. I will miss all the the carers, they are so good. They would do anything for you. I hope one day to come back,
my family are very pleased too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Richmondwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Richmondwood is calculated as follows: ( (101 Excellents x 5) + (7 Goods x 4) ) ÷ 108 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Richmondwood is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

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Meet the Team (4)

George

George Smee

Job Title: Registered Manager

Joined: 2022

George was our Manager for 2 years back in 2006-2008 and has remained close friends with Holly. Since 2008 she has gained a vast amount of training and experience in various health and social care settings and we are thrilled to have her back at the helm.

Sarah

Sarah Pillinger

Job Title: Deputy Manager

Joined: 2011

Sarah (aka Pilli) joined Richmondwood in August 2011 as a Sunday cook and has worked in most of the roles within the home, including Registered Manager. She has completed her Level 3 in Health & Social Care, and is a fountain of knowledge and great support to George and all the staff.

Holly

Holly Glazer

Job Title: Business Manager

Joined: 2008

Holly took over the running of Richmondwood in February 2008. She has completed NVQ 3 & 4 in Health & Social Care and Leadership & Management in Care Award. In January 2020 she became the Business Manager to spend more time on business matters and provide support to the Manager.

Lucy

Lucy Glazer

Job Title: Facilities Manager

Joined: 2011

Lucy joined the family business in 2011 and is responsible for the maintenance of the home and garden.

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