St Cecilia, Poole, Dorset
St Cecilia, Poole, Dorset
St Cecilia, Poole, Dorset

St Cecilia residential home understands that dementia happens and is dedicated to finding the person within. The team has specialised in dementia care for 28 years, providing loving care with dignity and respect.

St Cecilia is a detached Edwardian family house in a peaceful, tree-lined residential setting, near Westbourne village.

The small, family-run care home provides home-cooked meals and quality personal care; a home-from-home for loved ones.

Owner: St Cecilia Care Dorset Ltd

Person in charge: Robin Hiney (Manager)

Local Authority / Social Services: Borough of Poole Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 15 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: No agressive/violent behaviour ... over 65's only. Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, French

Single Rooms: 13

Shared Rooms: 1

Rooms with ensuite WC: 5

Weekly Charges Guide: Personal Care Single £775 – £1100

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Gardens for residents • Television point in own room

Latest CQC* Report on St Cecilia: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

4.8 St Cecilia has a Review Score of 4.8 (4.783)

The Review Score of 4.8 (maximum of 10) for St Cecilia is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for St Cecilia in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.783 for St Cecilia is calculated as follows: ( (95 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 0 Points relating to the number of positive Reviews for St Cecilia is based on 0 positive Reviews in the last 12 months and is calculated as follows:

    1. 0 = -0.25

    2. Target of 3 positive Reviews (15 registered beds ÷ 5). 0 Reviews ÷ 3 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Cecilia?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Cecilia

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    1

The acre provide is excellent. The staff are warm, kind, very lovely. My mother has been in St Cecilia with Alzheimer's disease for 10 years. The support we have received from staff is exceptional and the love for my mother is outstanding. My mother has had 24 hour continuing care for the past 8/9 years with all her abilities gone. The staff have made our mums life possible.

How likely would you be to recommend St Cecilia? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

During the 6 years my mother has been at St Cecilia she has received the very best care, love and support. This is a small care home (14 residents) and it feels likes a family home. The staff have been there for years, they know the residents well and look after them with such kindness and respect. My mother has Alzheimer's but through the care and love given by the St Cecilia staff she is 100% content.

How likely would you be to recommend St Cecilia? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mum has lived at St Cecilia for nearly 6 years. Six wonderful years! Right from the word "go" the staff have been absolutely fantastic, always cheerful, open, friendly, welcoming to residents and guests alike. Our mum was a challenging case- very determined to do what she wanted. She has always been given leeway to express herself within this safe, warm-hearted, very loving environment. Now mum is less active, she sits smiling and beaming with contentment as staff look after her and the other (lucky!) residents.

How likely would you be to recommend St Cecilia? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has settled really well into St Cecilia's since he was lucky enough to be offered a place here 6 months ago. The staff are so caring, they really seem to get the balance right in terms of safety of residents but also allowing the residents to do what they want to do, when they want to do it so far as us possible.

We are so pleased that Dad is in such a nice environment,it really feels like a large family home. It is nice to see him smiling again!

How likely would you be to recommend St Cecilia? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are always welcoming, kind and have got to know dad extremely well over the past six months. They care for his dementia needs with just the right balance of care, attention, distraction and humour. He is smiling again when I see him and as a small home, is known by all the marvellous carers we are all extremely happy that dad is being cared for my such wonderful staff.

How likely would you be to recommend St Cecilia? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum had to be moved urgently from her previous care home in 2015 due to safety risk, lack of care and numerous other reasons. Fortunately I remembered about the caring individuals at St Cecilia where I was given respite when caring for mum at home previously. So what did I do? I called them and luckily there was a vacancy.

Almost straight away, mum was settled and feeling more at home. The care she was receiving at St Cecilia made mum feel much happier and I were able to leave her after each visit knowing she was being cared for so well. I am also made welcome at every visit, no matter what time.

St Cecilia is a lovely character house with spacious accommodation but not too large that it becomes confusing and a beautiful secluded garden. The bedrooms are cleaned meticulously and the staff take care to ensure the communal areas are always as clean as possible.

So, what about the staff? I can honestly say that the staff are wonderful with their elderly "family" members - and that is just how they treat them - like family! The respect and kindness that is shown to the clients is often very touching. Of course there are challenging times when the clients can become confused but the staff patiently sit and patiently chat with them, helping to ease their anxiety (not like some homes, who simply use drugs to keep the clients calm!). The staff at St Cecilia are not afraid of the "human touch". There are no uniforms and regimented routines here, just lovely friendly caring people who you can trust will do their best to make your relatives stay as comfortable and happy as possible.

Thank you so very much to everyone at St Cecilia for ensuring this stage of my mums life is as dignified and contented as can possibly be achieved.

I would recommend St Cecilia's to anyone that requires dementia care and will do so without hesitation!

How likely would you be to recommend St Cecilia? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When we were told by the Mental Health team that Mum had to move into care ASAP (January 2015) it was a big worry, but we were so fortunate that a place was available at St Cecilias and she moved in within a few days and we soon realised that this was just the right place for her. It did not seem as plush and fancy as the "new" style homes, but it had a homely feel and as soon as we realised what a wonderful team work there and saw how well the residents were cared for it was indeed the right decision!
Mum settled in quite quickly and the years of worry for us have melted into the past. I would recommend St Cecilia's to anyone that requires dementia care and will do so without hesitation!

How likely would you be to recommend St Cecilia? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife had to be moved urgently from a care home because she was at risk of harm and very upset. Within a few days of experiencing the love and care at St Cecilia she was feeling much happier and we the relatives were able to leave her after visit knowing she was being cared for so well. We were also made welcome at every visit, no matter what time. We feel deeply inundated to the manager and his staff.

How likely would you be to recommend St Cecilia? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our father has been with St Cecilia since August 2011. We had almost given up hope of finding a suitable care home after a very bad start, shortly after diagnosis, in another "care" home.

Then we were offered St Cecilia. Wow! As soon as I was greeted so very warmly and took a look around, I knew our search had ended. St Cecilia is a lovely character house with spacious accommodation but not too large that it becomes confusing and a beautiful secluded garden. The bedrooms are cleaned meticulously and the staff take care to ensure the communal areas are always as clean as possible.

So, what about the staff? I can honestly say that the staff are wonderful with their elderly "family" members - and that is just how they treat them - like family! The respect and kindness that is shown to the clients is often very touching. Of course there are challenging times when the clients can become confused but the staff patiently sit and patiently chart with them, helping to ease their anxiety (not like some homes I have heard of, who simply use drugs to keep the clients calm!). The staff at St Cecilia are not afraid of the "human touch". There are no uniforms and regimented routines here, just lovely friendly caring people who you can trust will do their best to make your relatives stay as comfortable and happy as possible.

Thank you so very much to Everyone at St Cecilia for ensuring this stage of Dad's life is as dignified and contended as can possibly be achieved.

How likely would you be to recommend St Cecilia? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our dad has been in St Cecilia since 2011 having been transferred from a previous dreadful care home. The difference with St Cecilia was a world apart. The carers ARE carers. Would highly recommend. We would not wish for our dad to be any else.

How likely would you be to recommend St Cecilia? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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