St Cecilia

29 Nelson Road, Branksome, Poole BH12 1ES
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9.5 44 Reviews
  • St Cecilia, Poole
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 15 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • Self-Funded Residential Dementia Care: from £1150
  • RESPITE Self-Funded Residential Care: from £1150
  • RESPITE Self-Funded Residential Dementia Care: from £1150

These prices are only a guideline, please contact St Cecilia to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • St Cecilia Care Dorset Ltd

Person in charge

  • Robin Hiney (Manager)

Local Authority / Social Services

Admission Criteria

  • No agressive/violent behaviour ... over 65's only
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (1)
  • Couples/Companion Rooms with Ensuite Wet Room (1)
Are you the Owner/Manager of St Cecilia? View your Advertising Options

St Cecilia Reviews (44)

9.5

St Cecilia has a Review Score of 9.5 (9.486) out of 10, based on 6 reviews in the last 2 years.
Over all time St Cecilia has 44 reviews.

Overall Experience
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Date Published
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Reviewer Connection to St Cecilia
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Total of 44, showing 1-20
Review from Sue J (Wife of Resident) published on 15 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone working at the home was wonderful. My husband received exceptional palliative care. After a bad experience at the previous care home, I was relieved that my husband died with dignity surrounded by an amazing team. A special thank you to the manager. He runs the home brilliantly and everyone
seems very happy. No agency staff, a great consistency in the care. My husband was looked after by the same compassionate people every day. I just wish we had found St.Cecilia earlier.
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Review from Stephen M (Husband of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely wife moved into the home in September 2020 when the social services decided that I needed help with her, I believe it was the perfect home for her and her somewhat complicated form of Dementia, from the moment she arrived it was amazing how she was welcomed. The staff were super and always
made me feel so welcome, nothing ever seemed to be a problem with them or for them. My wife passed away in early 24, she was looked after so well and I have nothing but gratitude and respect for all staff at St Cecilia.
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Review from S G (Wife of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Cecilia is an excellent care home. The staff and manager deal with very difficult circumstances with patience, kindness and compassion. My husband has been a resident for two years and is bedbound and needs a great deal of attention. I am very happy with all his loving care. They always welcome me
at any time with coffee and biscuits or lunch. I am so grateful to them all.
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Review from Jayne G (Daughter of Resident) published on 19 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has dementia and has been a resident of St.Ceilia for nearly two years. In that time he has been cared for by highly trained, kind, compassionate staff who totally understand the needs of dementia patients. The care home has a family atmosphere and visitors are always welcomed by the regular
staff who create a calm, happy environment for residents and their families. I feel secure in the knowledge that my father is being cared for by such an incredible team.
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Review from Tim G (Son of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident at St Cecilia from Feb 2023 to January 2024. He had advanced dementia and at times could be very difficult to deal with as a previous home couldn't cope with his behaviour, but all of the staff at the home were very supportive and looked after Dad during his time there. I have
nothing but praise for the manager and his team, as the job they do is certainly not an easy one and they show care and respect to the residents and their relatives too. They always tried to engage Dad with activities and encourage him to speak about his interests/ life history. Although Dad wasn't at home during his last year, I felt this was his home and he received the best care available for his needs. For anybody considering St Cecilia, I wouldn't hesitate to recommend their care.
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Review from Diane F (Daughter of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault St Cecilia care in any way, they have been so caring and kind to my lovely mum and very supportive to me as it was a difficult decision for my mum to move into St Cecilia permanently but I know it was the right one! All the staff and manager are very caring and professional and I am very
happy how they have made my mum so welcome into their care.
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Review from Timothy M (Son of Resident) published on 2 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so pleased with the care our father received at St Cecilia's. It is easy to see that the owners, manager and staff are fully committed to providing top-notch care. Our dad was considered difficult at another care home but fit right into the smaller environment at St Cecilia's. The manager is
absolutely first-rate, and that is reflected in the staff, who are all very kind and seem to delight in what they do. From the first moment we walked in, we could see that residents were not just sitting around; they were engaged with staff, and music and dancing were being enjoyed. We found the staff to be very attentive to our dad, and very focused on making sure medications were correct and both medical and psychological needs were met. We are pleased to recommend St Cecilias without hesitation.
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Review from Sue H (Daughter of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I very much appreciated the superb care and attention that my mum received at St Cecilia's from the care home manager and all the staff. She could not have been in a better place, and the staff are the most important part of that care. If all care homes were like yours, then no family would have to
worry about their parent becoming a resident. It was a huge relief to me when Mum moved in, and I could see
straight away that she was being well cared for. A lot of thought was put into her well being from day one.
Mum was a resident for just over a year before she passed away - and her passing was so well managed. I feel very lucky that Mum spent her final year or so at St Cecilia's.
Reply from Robert Eshelby, Director at St Cecilia

Thank you for your review, kind, support and appreciation of our hard-working carers.

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Review from Trish E (Daughter of Resident) published on 15 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been in St Cecilia for the last four weeks, she is 97 years old and has severe dementia. It is a wonderful place, and what a changed person, she is so happy. It is like a big family. A small Dementia Care Home with only 12 or 13 residents, all seem very contented. The staff are wonderful
really caring and helpful, Mum says she is being treated like a queen, what more recommendation do you need. The staff encourage them to all sit in the lounge together rather than their rooms, and they all have their meals together. No matter what time of night or day someone is there on hand to make her feel safe.
They have dancing and singing with the staff, which is wonderful for them.
When she was living at home with carers she was frightened and lonely, my sister and I had many aggressive phone calls. She seems really happy now. My sister and I cannot believe the change. We are so pleased we found this home, it has made such a difference to all our lives. What a relief.
Reply from Robert Eshelby, Director at St Cecilia

Thank you. You have summed up exactly what St Cecilia hopes to achieve.

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Review from Maureen B (Daughter of Resident) published on 14 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I were looking for a care home for my mum. I was recommended St Cecilia’s, it was the best decision my sister and I made, placing mum there. Every member of staff gives a hundred per cent caring for the residents, and mum who was most reluctant to even speak of a care home is so happy
there. St Cecilia's has the very best staff and the biggest heart. If ever I was unfortunate to get dementia, this is the place I would want to spend my last years. Well done all of you.
Reply from Robert Eshelby, Director at St Cecilia

Thank you, for your lovely review. We are very pleased that St Cecilia is providing the care and love our residents need.

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Review from Carole R (Wife of Resident) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the only home my husband has settled in after trying 3 others. It feels homely and friendly. Nobody has ever been rude or short of patience. It really is a great place.
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Review from Sylvia P (Wife of Resident) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
How can one care home have all the best carers? Well, St Cecilia has them all. Never met so many caring and loving people.
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Review from Katie F (Friend of Resident) published on 8 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been living at St Cecilia for almost 4 years. In that time I have visited at different times of the day and always been impressed by the level of care given to all the residents, not just my friend.
All the staff are friendly, there is always a welcome and offer of a drink however short
the visit. My friend has dementia and was so distressed in the previous home she was in but the patience and empathy from the staff has made such a difference to her. The staff are always with the residents and I have never seen any of them appear stressed or look as if they would rather be somewhere else. I wouldn't hesitate to recommend them. I do not know what their fees are and have not eaten there and have only witnessed a few activities as I usually visit in the evening so that is the reason I have only put good for some of the options as they have to be completed with no option for not knowing.
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Review from Martin H (Son of Resident) published on 19 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at the home for over 3 years now and in that time the manager, senior staff and the team have always shown him great understanding and care to what can be a very challenging illness. Whenever we visit, they are always extremely welcoming and friendly and the overall atmosphere of
the home gives us great comfort that he is in the right place. I would have no hesitation in recommending St Cecilia.
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Review from Gisela U (Friend of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I go and visit my friend of many years in St Cecilia and I am always impressed how friendly and attentive the staff is.
The patients always look clean and cared for.
I am also impressed to see how the staff handles each person individually.
I would not hesitate to recommend St Cecilia.
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Review from Janet H (Cousin of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I became a State Registered Nurse in my early 20's I was very interested to visit my relative in St Cecilia. This I do every Sunday and I have always been very impressed with the kind atmosphere and the care all the residents receive. The residents are always looking very clean and tidy and I know
that they enjoy their lovely meals. They are always given immediate attention when needed and when I leave I always feel that all the residents are in good, safe hands. I recommend this home.
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Review from Mick H (Friend of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first time that we went to St Cecilia, we were very impressed. The welcome by the staff was warm and friendly even though they didn't know us. The whole atmosphere of the place was homely and inviting. All the residents looked content and were clean and tidy and cared for. If we were ever
in a position where we need care for a family member, we would be very happy for them to be looked after there. Well done to all the staff.
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Review from Cynthia G (Friend of Resident) published on 18 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very caring and homely atmosphere, the residents are looked after with the utmost care, dignity and compassion a full understanding of all aspects of dementia. All residents are clean and well fed, the staff and manager are very approachable and friendly and helpful to family and residents.
I would
have no hesitation in recommending St Cecilia to anyone requiring dementia care.
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Review from Deborah G (Friend of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit the home I am always relaxed and my friend always looks clean and happy. I am always asked if I would like a cup of tea which does make a huge difference many other homes I have visited are too (busy) etc.
I would highly recommend placing a family member or friend that needed this level
of care.
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Review from Martin B (Son of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, how refreshing to open the front door of this very caring home and be met with instant smiles, compassion and love. The guys here are all angels in their profession and reflects so much on the faces of the residents. My dad in the later stages of his illness would be a very content person in the
knowledge that his care is being undertaken so comprehensively - nothing is ever an issue for any of the staff and the residents are always well groomed, clean and extremely well fed.
This is definitely a home and one where we as the siblings should never have any worries or regrets for loved ones being there - well done the manager and the gang, you've set the bar for others to follow!!! :)
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Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for St Cecilia is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.886 for St Cecilia is calculated as follows: ( (65 Excellents x 5) + (2 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 70 Ratings = 4.886
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for St Cecilia is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about St Cecilia

What types of Care is St Cecilia registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Cecilia have?

There are 13 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at St Cecilia?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Gardens & Television point in own room are some of the Facilities & Services.

How far is St Cecilia to the centre of Poole?

4.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Cecilia to verify any information. View our terms and conditions. St Cecilia has an Basic Service - more info.