






Elizabeth House is a welcoming residential and dementia care home, conveniently located close to Alderney Hospital in Parkstone, Poole.
The home has 43 single bedrooms within a residential and specialist dementia care setting. There are plenty of communal areas for residents to relax and socialise, including a large, sunny conservatory.
The key focus at Elizabeth House is the provision of quality, compassionate care by an experienced and well-trained team, delivered in consultation...
Care Provided by Elizabeth House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Elizabeth House for full pricing details and T&Cs.
Contact Elizabeth House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care South
- Voluntary / Not for Profit Owned
Person in charge
- Donna Moss (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (43)
- Single Rooms with ensuite Wet Room (3)
Elizabeth House Reviews (48)
Elizabeth House has a Review Score of 9.8 (9.759) out of 10, based on 16 reviews in the last 2 years.
Over all time Elizabeth House has 48 reviews.
I have been coming to Elizabeth House for the past four years and have enjoyed myself each year, and been grateful for the support I received from the girls that live with me there. Everyone is so friendly.
Thank you for leaving a review, how wonderful that you regularly come and stay with us, wishing you all the best and a Happy New Year.
One hundred percent happy with my experience.
I am so pleased you are enjoying your stay with us at Elizabeth House, I will be sure to pass your feedback onto the team. Happy New Year!
I find the rehabilitation meets all the needs and care needed.
Thank you for your review, it means so much to the team. Wishing you a very Happy New Year.
The home allows the family to visit at any time, which is very reassuring and a huge factor in choosing this home.
The staff and management are always available and treat both visitors and, more importantly, the residents with professional care and the respect they deserve.
One of the most appealing aspects of this home is that when choosing where to place my father, it came across that the resident's happiness, inclusion, and well-being were far more important than how plush and impressive it may look to onlookers, and this has continued throughout his stay.
A huge thank you to all concerned.
Thank you so much for your wonderful feedback. The team at Elizabeth House will be absolutely delighted; it means so much to everyone to read comments like these. I wish you all the best.
My wife will soon have been living at Elizabeth House for a year. The care is excellent in a warm, homely environment. The management and staff are positive and cheerful and always pleased to see us when we visit. My wife is settled, happy and well cared for, that’s all we can ask.
Thank you so much for leaving a review, the team at Elizabeth House will be thrilled to read your comments. I am so pleased that your wife has settled so well at the home. Wishing you all the very best.
All the staff have smiles on their faces. And are very professional.
They seem to have all resident's problems at their fingertips.
Thanks so much. It is such a relief for us.
Thank you so much for taking the time to leave a review. I am so pleased to learn that your aunt is being so well cared for at Elizabeth House, the team will be thrilled to read your comments.
On Thursday, the team from Elizabeth House gave residents, family and friends a great afternoon; a tropical party with music, a quiz and a BBQ. All the team took great care with the residents, to make sure they were safe in the sun and joined in. Thank you all for a lovely time, you all worked so hard for us.
Thank you so much for your lovely five star review. The team at Elizabeth House will be delighted to hear you enjoyed the tropical party! Wishing you all the very best.
Very welcoming, polite and friendly staff. Nothing is too much trouble. Very family feeling. Excellent home.
Thank you for your review, the team at Elizabeth House will be delighted. All the best!
We are so thankful that Elizabeth House was able to take our stepmother. We moved her from another home because we weren’t happy with her care. Since she has been at Elizabeth House there has been a big improvement in her personal care and she seems very happy in herself. All staff and management have been very friendly not only to my stepmother but my father, family members and friends visiting. Thank you Elizabeth House.
I am delighted to read your stepmother has settled into life at Elizabeth House so well, I will pass on your review to the team. Thank you!
My mother has been a resident in care at Elizabeth House from the 4th of November 2022 to the present 4th of March 2023. During this time, I have been extremely pleased with the high standard of care my mother has received. The care staff and management are all attentive, caring and dedicated to making Mum's daily routine a pleasant experience. Many thanks to you all.
Thank you for taking the time to leave a review, I am delighted that you have been so happy with the experience thus far for your mother. Wishing you all the best.
Due to my own poor health and my wife's deterioration I had no choice but to place my wife in a care home. Due to covid I could not tour or inspect different homes and decided on this one as a telephone conversation with the manager reassured me. My wife has dementia and walked into the home as if she had been there for years. The staff and management are excellent with her. The home is well decorated, clean, and doesn't smell. My wife is safe and happy and covid security is good. This was very difficult for me after 51 years of marriage.
Thank you John for your review. It's great to know your wife has settled in so well at Elizabeth House, if there is anything further we can do then please don't hesitate to contact me. Wishing you all the very best.
The care has always been professionally delivered with care and love. I was always made to feel welcome and always felt there was a happy and caring atmosphere. Communication with the home was always exceptional with me being kept updated if there were any concerns. All phone calls I made to the home, whether answered by the manager, admin or care team, I always felt they were important to them.
During Covid restrictions, the home did all they could to ensure visits were safe for residents, staff and visitors. When Mum was receiving end of life care during this time, I was given valuable advice on how best to use my visits with a great deal of reassurance by the care team leaders.
For all the wonderful care, respect and love Mum was shown during her time at Elizabeth House, and especially at the end of her life, saying thank you doesn’t seem enough.
Everybody has been helpful and caring and have done their utmost to minimise the impact of Covid closures on contact and visiting whilst keeping residents safe and happy. The setting and gardens at Elizabeth House are lovely and I know my mum will enjoy spending time outside when the weather improves.
During this time, all the staff have shown nothing but kindness, patience and understanding, nothing was ever too much trouble.
Before lockdown, I was always invited to stay for tea and cake or watch some of the residents playing games, quizzes or bingo, they all seemed so happy and felt safe there. Towards the end of his life, they would speak to my sister-in-law every day just to let her know how he was. During covid, nothing is easy for anyone.
I would recommend this marvellous care home, and the word HOME says it all. I couldn’t ask any more for my dear brother.
Thank you, dear friends, of Elizabeth House.
Since July we have been able to visit using the gazebo in the garden where social distancing and hand sanitisation have been adhered to. We have been greeted/treated in a professional and friendly way and made an enjoyable visit in these unusual circumstances.
My Dad has been a resident at Elizabeth House since August 2019, since then he has settled in very well. The staff there are so very friendly, always happy to help you or answer any concerns you have. They also keep you up to date with the news. The food there is excellent and always well fed. They take care of his medical needs professionally. They look after his mental and physical well being. There are lovely gardens there and it's lovely to take dad outside for a bit of fresh air and sunshine in the good weather. I am very happy with my dad being looked after at Elizabeth House it is peace of mind for me.
The staff really look after the residents and it is a very happy environment. Our Dad has really settled in well at the home and enjoys being involved in the daily activities.
I cannot speak highly enough about the care and attention that was given to my cousin. All the staff I encountered were kind, considerate and treated her with the utmost respect and dignity. The home itself was always clean and hygienic and she was always happy with her meals. I am very fussy and on the odd occasion that something needed addressing it was always acted upon promptly. The staff work hard to provide stimulus interest and variety and make the residents as comfortable as possible.
Before choosing Elizabeth House I visited many - and I mean many - care homes in the Bournemouth area and all I can say is that it was an excellent choice.
I would stay there myself.
Friendly staff who appear to care about the residents.
Visit regularly, always made welcome.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (28) & Events (0)
- 13 Aug 2026
A care home resident returned to her former workplace for an ‘emotional’ reunion with her colleagues at Poole Hospital. Pam, who lives in Elizabeth House on Dolbery Road South in...
- 19 Jun 2026
Dorset Police recently made the dreams of care home resident Peter come true with an experience he will never forget, marking 20 years since he retired from policing after serving...
- 02 Jun 2026
Dorset care home residents delighted in a memorable musical afternoon created especially for them by the BSO, Care South and JPMorganChase. Hosted at JPMorganChase’s Bournemouth campus, the midweek event included...
There are no upcoming events for Elizabeth House.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Care South
- 31 Jan 2025Recipient: Care South
- 31 Jan 2024Recipient: Care South
Accreditations
There are no accreditations posted yet for Elizabeth House.
Meet the Team (1)

I began my first care role over 20 years ago and have been part of Care South for nearly four years, previously working at one of our sister homes. Over the years, I have had the opportunity to take on a variety of roles, each one helping me grow and deepen my understanding of what truly matters in care. It has been an honour to be part of people’s lives and to be trusted in providing personal, meaningful care and support to residents and their families.
I have a real passion for people and for promoting dignity and respect in everything we do. I take pride in leading a team that encourages independence, ability and well-being.
I have a particular interest in dementia care, end-of-life care and supporting residents with complex needs. I was involved in the implementation and pilot of Namaste, a new approach to supporting those living with Alzheimer’s and dementia at Care South.
It was a truly positive experience, and I am very excited to bring this to Elizabeth House.
Alongside progressing in my career, I have also raised my two children, who are now teenagers, and they continue to inspire me every day.
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