Elizabeth House

Dolbery Road, Parkstone, Poole BH12 4PX
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9.7 36 Reviews
  • Elizabeth House, Poole
Elizabeth House is a welcoming residential and dementia care home, conveniently located close to Alderney Hospital in Parkstone, Poole.

The home has 43 single bedrooms within a residential and specialist dementia care setting. There are plenty of communal areas for residents to relax and socialise, including a large, sunny conservatory.

The key focus at Elizabeth House is the provision of quality, compassionate care by an experienced and well-trained team, delivered in consultation with all the relevant health and social care professionals.

All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1175
  • Self-Funded Residential Dementia Care: from £1275
  • RESPITE Self-Funded Residential Care: from £1300

These prices are only a guideline, please contact Elizabeth House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Claudia Carvell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (43)
  • Single Rooms with ensuite Wet Room (3)

Elizabeth House Reviews (36)

Total of 36, showing 21-36
9.7

Elizabeth House has a Review Score of 9.7 (9.723) out of 10, based on 13 reviews in the last 2 years. Over all time Elizabeth House has 36 reviews.

Overall Experience

  • 27
  • 8
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  • 0
  • 0

Date Published

36
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23

Review from Kay S (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody has been helpful and caring and have done their utmost to minimise the impact of Covid closures on contact and visiting whilst keeping residents safe and happy. The setting and gardens at Elizabeth House are lovely and I know my mum will enjoy spending time outside when the weather improves.

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Review from Sue B (Sister of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother sadly died three weeks ago at Elizabeth House, he had been there for nine months, since January 2020.
During this time, all the staff have shown nothing but kindness, patience and understanding, nothing was ever too much trouble.
Before lockdown, I was always invited to stay for tea and
cake or watch some of the residents playing games, quizzes or bingo, they all seemed so happy and felt safe there. Towards the end of his life, they would speak to my sister-in-law every day just to let her know how he was. During covid, nothing is easy for anyone.
I would recommend this marvellous care home, and the word HOME says it all. I couldn’t ask any more for my dear brother.
Thank you, dear friends, of Elizabeth House.

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Review from Christine B (Daughter of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since July we have been able to visit using the gazebo in the garden where social distancing and hand sanitisation have been adhered to. We have been greeted/treated in a professional and friendly way and made an enjoyable visit in these unusual circumstances.

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Review from Theresa (Daughter of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident at Elizabeth House since August 2019, since then he has settled in very well. The staff there are so very friendly, always happy to help you or answer any concerns you have. They also keep you up to date with the news. The food there is excellent and always well fed. They
take care of his medical needs professionally. They look after his mental and physical well being. There are lovely gardens there and it's lovely to take dad outside for a bit of fresh air and sunshine in the good weather. I am very happy with my dad being looked after at Elizabeth House it is peace of mind for me.

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Review from N W (Son-in-law of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff really look after the residents and it is a very happy environment. Our Dad has really settled in well at the home and enjoys being involved in the daily activities.

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Review from Ray B (Cousin of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin - recently deceased - was a resident of Elizabeth House for some five years. I live a long way away and my visits were totally random at different times and days.
I cannot speak highly enough about the care and attention that was given to my cousin. All the staff I encountered were kind,
considerate and treated her with the utmost respect and dignity. The home itself was always clean and hygienic and she was always happy with her meals. I am very fussy and on the odd occasion that something needed addressing it was always acted upon promptly. The staff work hard to provide stimulus interest and variety and make the residents as comfortable as possible.
Before choosing Elizabeth House I visited many - and I mean many - care homes in the Bournemouth area and all I can say is that it was an excellent choice.
I would stay there myself.

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Review from A B (Son-in-law of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff who appear to care about the residents.

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Review from Charles K (Husband of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visit regularly, always made welcome.

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Review from Josephine H (Daughter of Resident) published on 5 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a number of attempts to settle my mother into a care home which suited her needs, we found Elizabeth House! The team of staff are truly dedicated and understand dementia, working hard to make it feel like a home from home in all aspects to its service users. As my Mothers requirements changed,
so did the care given, always ensuring she was treated in a dignified way.

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Review from Rita K (Daughter of Resident) published on 23 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my family, I would like to express our sincere thanks for the care and compassion given to our Father during his very brief stay at the end of his life. Sadly we lost him after just 5 nights with you. The dedicated care he received from your excellent staff and the compassion shown to us,
his immediate family, was wonderful, full of devotion and empathy.

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Review from Nina F (Friend of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has a rare form of dementia, and when I started to look for a home for her, it quickly became obvious that many care homes didn't want to take someone with that type of dementia.


Not so with Elizabeth House, who was enormously helpful and welcoming and clearly willing to do all they could

to enable my friend to settle in smoothly and comfortably. She settled in straight away and she's happy there. And safe. And well-cared for.


I am so grateful to everyone who works there for their dedication, hard work and love for all the residents. It's a very happy home, the atmosphere is calm and there is a range of activities on offer and the meals are good too. It's wonderful to know that my friend is enjoying her time there.

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Review from Jackie S (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Elizabeth House for 6 years.
She had severe Dementia.
Mum went in from hospital and was violent and disruptive.
The staff have always been supportive of her and me and provided her with a home and care second to none.
We will always be grateful.

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Review from Yasmin K (Daughter of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find that the new manager has made improvements to the home, mainly in the dining area which relates to the chairs. The care team leader who has worked there for some year's, always stands out. With regards to the carer's, these seem to change and the use of agencies is often the case. I feel it is
important to support maintaining staff. One thing I feel is also important is that a person's name should be used, there are times when the term "love" is used. More attention has been given to the grounds rather than the rooms, also, laundry is a problem. I do my mum's yet sadly I find other people's clothing in her room with other people's names or room numbers. I feel the manager always has time to talk and so does your care team leader but when asking a carer a question, I don't know.

Reply from Tarina Price, Home Manager at Elizabeth House

Thank you for your feedback and i would like to provide the following response.
Use of Agency - At Elizabeth House we work hard with recruitment to establish a good solid team. Despite all efforts form time to time we do require added support through agency. Care South work with a designated agency who provide a high quality of support by providing, where possible, regular staff to maintain continuity of care to our residents.
Terms of Endearment - Staff do approach residents using their preferred name and will sometimes go onto using terms of endearment to those residents who respond in kind.
Laundry - The home has developed a strong, committed Laundry team, who work together to deliver a good service to our residents. The home manager is committed in addressing, and works towards resolving any concerns persons may have.
Garden - At Elizabeth House we welcome and embrace relatives who like to get involved and therefore support the home. The home has three relatives who have taken a keen interest in our gardens. The home has its own contractor who carry out the bulk of the work to keep the gardens looking colourful and attractive for all residents.

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Review from Fiona C (Daughter of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a very good home. My one concern is they are fed so much food and if they are not very hungry, it is almost forced upon them. I feel too much food is offered and cost could be reduced very much in this area.
Too much food is wasted!
If they walk out the dining room, please leave them and not
force them back!

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Review from Tony R (Husband of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As soon as you are let in, always with a cheery greeting, it soon becomes obvious that everything is in order - this being security, safety, personal care and stimulation.


The thing that hit me on my first visit was the atmosphere. Nearly everybody was walking around with smiles on their faces.

The staff who organise the entertainment and games really put their heart and soul into it. I know my wife is in caring, safe hands.

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Review from Deborah G (Daughter-in-law of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was very happy after staying in Elizabeth House. he was well fed and well cared for. He would go back to stay there again.

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Current Review Score: 9.7 (9.723)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Elizabeth House is calculated as follows: ( (115 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 155 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elizabeth House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (1)

Claudia

Claudia Carvell

Job Title: Home Manager

’m Claudia and very proud to be manager of Elizabeth House. I have been a trained nurse for over 40 years, and spent 37 of those years in the NHS, working across a wide variety of settings, and have 13 years’ experience as a care home manager.
I have a passion for person centred care and believe every day should be a special day for all our residents. Nothing is better for me than spending my days with our residents


I am passionate about palliative and dementia care, and this is reflected in my academic qualifications and experience. I love to be able to make a difference in the lives of the people in our care and believe it is an honour to be able to do so.


I have 4 grandchildren and love to spend as much of my free time as possible with them, and when not with family I love to travel.

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