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The home has 43 single bedrooms within a residential and specialist dementia care setting. There are plenty of communal areas for residents to relax and socialise, including a large, sunny conservatory.
The key focus at Elizabeth House is the provision of quality, compassionate care by an experienced and well-trained team, delivered in consultation...
Elizabeth House is a welcoming residential and dementia care home, conveniently located close to Alderney Hospital in Parkstone, Poole.
The home has 43 single bedrooms within a residential and specialist dementia care setting. There are plenty of communal areas for residents to relax and socialise, including a large, sunny conservatory.
The key focus at Elizabeth House is the provision of quality, compassionate care by an experienced and well-trained team, delivered in consultation with all the relevant health and social care professionals.
All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.
Care Provided by Elizabeth House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Contact Elizabeth House to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Elizabeth House for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Good to Know
Group / Owner
- Care South
- Voluntary / Not for Profit Owned
Person in charge
- Donna Moss (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (43)
- Single Rooms with ensuite Wet Room (3)
Elizabeth House Reviews (54)
Elizabeth House has a Review Score of 9.9 (9.859) out of 10, based on 22 reviews in the last 2 years.
Over all time Elizabeth House has 54 reviews.
The staff at Elizabeth House have been wonderful. They have taken very good care of my grandmother. They were always friendly and kind. The activities were really good and well organised; they were varied and fun. The facilities are good and well used. We liked the various social spaces (lounges,...
The staff at Elizabeth House have been wonderful. They have taken very good care of my grandmother. They were always friendly and kind. The activities were really good and well organised; they were varied and fun. The facilities are good and well used. We liked the various social spaces (lounges, conservatory and dining room) as this meant a good choice of rooms to relax in and socialise. We are very thankful for the care they have provided her.
Thank you for your review. We are so pleased to read how you feel about the care at Elizabeth House. We will share your review with the team.
We chose this home because of the warm welcome and the pledge to meet our mother-in-law's needs. The management has an open-door policy and any concerns are efficiently dealt with. The cares are fully aware of the resident's needs and do try to respond as quickly as they are able. It is a busy home...
We chose this home because of the warm welcome and the pledge to meet our mother-in-law's needs. The management has an open-door policy and any concerns are efficiently dealt with. The cares are fully aware of the resident's needs and do try to respond as quickly as they are able. It is a busy home with an energetic activities team always making sure the residents have something going on to stimulate or entertain themselves and even take them out on trips. As a family we are welcomed any time and encouraged to join in events and trips out. Care South do a lot to raise money for other charities. It is a happy home where the staff really do care for their residents.
Thank you for your review - The team will enjoy reading your feedback.
I am really happy with Elizabeth House including all staff. The residents are treated with respect, and kindness and my family member is brilliantly cared for with such kindness and respect. It’s so lovely to know my relative. Is being cared for and kept safe.
I am really happy with Elizabeth House including all staff. The residents are treated with respect, and kindness and my family member is brilliantly cared for with such kindness and respect. It’s so lovely to know my relative. Is being cared for and kept safe.
Thank you for taking the time to leave Elizabeth House a review. Your review is much appreciated and will be shared with the team at Elizabeth House. Wishing you all the best.
Very helpful and caring. Couldn't ask for better staff as they are always happy and helpful.
Very helpful and caring. Couldn't ask for better staff as they are always happy and helpful.
Thank you for your lovely 5* review. Feedback like this means so much to all of the team, wishing you all the best.
I cannot possibly thank all the care team for all the support and round-the-clock care/love/time they have given my grandad especially with all his day-to-day requirements, as I have always been so close to him, so it's always one less worry knowing he's got everything he needs when we are not on...
I cannot possibly thank all the care team for all the support and round-the-clock care/love/time they have given my grandad especially with all his day-to-day requirements, as I have always been so close to him, so it's always one less worry knowing he's got everything he needs when we are not on site. My grandad could not ask for a better group of staff.
Your review is so kind, comments like these mean so much to the team - thank you! Happy New Year to you.
Very happy here, food very good, environment good. Staff excellent and a good feeling all round.
Very happy here, food very good, environment good. Staff excellent and a good feeling all round.
Thank you for your wonderful 5 star review, the team at Elizabeth House will be absolutely thrilled. Happy New Year to you!
I have been coming to Elizabeth House for the past four years and have enjoyed myself each year, and been grateful for the support I received from the girls that live with me there. Everyone is so friendly.
I have been coming to Elizabeth House for the past four years and have enjoyed myself each year, and been grateful for the support I received from the girls that live with me there. Everyone is so friendly.
Thank you for leaving a review, how wonderful that you regularly come and stay with us, wishing you all the best and a Happy New Year.
One hundred percent happy with my experience.
One hundred percent happy with my experience.
I am so pleased you are enjoying your stay with us at Elizabeth House, I will be sure to pass your feedback onto the team. Happy New Year!
I find the rehabilitation meets all the needs and care needed.
I find the rehabilitation meets all the needs and care needed.
Thank you for your review, it means so much to the team. Wishing you a very Happy New Year.
The home allows the family to visit at any time, which is very reassuring and a huge factor in choosing this home.
The...
The home allows the family to visit at any time, which is very reassuring and a huge factor in choosing this home.
The staff and management are always available and treat both visitors and, more importantly, the residents with professional care and the respect they deserve.
One of the most appealing aspects of this home is that when choosing where to place my father, it came across that the resident's happiness, inclusion, and well-being were far more important than how plush and impressive it may look to onlookers, and this has continued throughout his stay.
A huge thank you to all concerned.
Thank you so much for your wonderful feedback. The team at Elizabeth House will be absolutely delighted; it means so much to everyone to read comments like these. I wish you all the best.
My wife will soon have been living at Elizabeth House for a year. The care is excellent in a warm, homely environment. The management and staff are positive and cheerful and always pleased to see us when we visit. My wife is settled, happy and well cared for, that’s all we can ask.
My wife will soon have been living at Elizabeth House for a year. The care is excellent in a warm, homely environment. The management and staff are positive and cheerful and always pleased to see us when we visit. My wife is settled, happy and well cared for, that’s all we can ask.
Thank you so much for leaving a review, the team at Elizabeth House will be thrilled to read your comments. I am so pleased that your wife has settled so well at the home. Wishing you all the very best.
All the staff have smiles on their faces. And are very professional.
They seem to have all resident's problems at their fingertips.
Thanks so much. It is such a relief for us.
All the staff have smiles on their faces. And are very professional.
They seem to have all resident's problems at their fingertips.
Thanks so much. It is such a relief for us.
Thank you so much for taking the time to leave a review. I am so pleased to learn that your aunt is being so well cared for at Elizabeth House, the team will be thrilled to read your comments.
On Thursday, the team from Elizabeth House gave residents, family and friends a great afternoon; a tropical party with music, a quiz and a BBQ. All the team took great care with the residents, to make sure they were safe in the sun and joined in. Thank you all for a lovely time, you all worked so...
On Thursday, the team from Elizabeth House gave residents, family and friends a great afternoon; a tropical party with music, a quiz and a BBQ. All the team took great care with the residents, to make sure they were safe in the sun and joined in. Thank you all for a lovely time, you all worked so hard for us.
Thank you so much for your lovely five star review. The team at Elizabeth House will be delighted to hear you enjoyed the tropical party! Wishing you all the very best.
Very welcoming, polite and friendly staff. Nothing is too much trouble. Very family feeling. Excellent home.
Very welcoming, polite and friendly staff. Nothing is too much trouble. Very family feeling. Excellent home.
Thank you for your review, the team at Elizabeth House will be delighted. All the best!
We are so thankful that Elizabeth House was able to take our stepmother. We moved her from another home because we weren’t happy with her care. Since she has been at Elizabeth House there has been a big improvement in her personal care and she seems very happy in herself. All staff and management...
We are so thankful that Elizabeth House was able to take our stepmother. We moved her from another home because we weren’t happy with her care. Since she has been at Elizabeth House there has been a big improvement in her personal care and she seems very happy in herself. All staff and management have been very friendly not only to my stepmother but my father, family members and friends visiting. Thank you Elizabeth House.
I am delighted to read your stepmother has settled into life at Elizabeth House so well, I will pass on your review to the team. Thank you!
My mother has been a resident in care at Elizabeth House from the 4th of November 2022 to the present 4th of March 2023. During this time, I have been extremely pleased with the high standard of care my mother has received. The care staff and management are all attentive, caring and dedicated to...
My mother has been a resident in care at Elizabeth House from the 4th of November 2022 to the present 4th of March 2023. During this time, I have been extremely pleased with the high standard of care my mother has received. The care staff and management are all attentive, caring and dedicated to making Mum's daily routine a pleasant experience. Many thanks to you all.
Thank you for taking the time to leave a review, I am delighted that you have been so happy with the experience thus far for your mother. Wishing you all the best.
Due to my own poor health and my wife's deterioration I had no choice but to place my wife in a care home. Due to covid I could not tour or inspect different homes and decided on this one as a telephone conversation with the manager reassured me. My wife has dementia and walked into the home as if...
Due to my own poor health and my wife's deterioration I had no choice but to place my wife in a care home. Due to covid I could not tour or inspect different homes and decided on this one as a telephone conversation with the manager reassured me. My wife has dementia and walked into the home as if she had been there for years. The staff and management are excellent with her. The home is well decorated, clean, and doesn't smell. My wife is safe and happy and covid security is good. This was very difficult for me after 51 years of marriage.
Thank you John for your review. It's great to know your wife has settled in so well at Elizabeth House, if there is anything further we can do then please don't hesitate to contact me. Wishing you all the very best.
The care has always been professionally delivered with care and love. I was always made to feel welcome and always felt there was a happy and caring atmosphere. Communication with the home...
The care has always been professionally delivered with care and love. I was always made to feel welcome and always felt there was a happy and caring atmosphere. Communication with the home was always exceptional with me being kept updated if there were any concerns. All phone calls I made to the home, whether answered by the manager, admin or care team, I always felt they were important to them.
During Covid restrictions, the home did all they could to ensure visits were safe for residents, staff and visitors. When Mum was receiving end of life care during this time, I was given valuable advice on how best to use my visits with a great deal of reassurance by the care team leaders.
For all the wonderful care, respect and love Mum was shown during her time at Elizabeth House, and especially at the end of her life, saying thank you doesn’t seem enough.
Everybody has been helpful and caring and have done their utmost to minimise the impact of Covid closures on contact and visiting whilst keeping residents safe and happy. The setting and gardens at Elizabeth House are lovely and I know my mum will enjoy spending time outside when the weather...
Everybody has been helpful and caring and have done their utmost to minimise the impact of Covid closures on contact and visiting whilst keeping residents safe and happy. The setting and gardens at Elizabeth House are lovely and I know my mum will enjoy spending time outside when the weather improves.
During this time, all the staff have shown nothing but kindness, patience and understanding, nothing was ever too much trouble.
Before lockdown, I was always invited to stay for tea...
During this time, all the staff have shown nothing but kindness, patience and understanding, nothing was ever too much trouble.
Before lockdown, I was always invited to stay for tea and cake or watch some of the residents playing games, quizzes or bingo, they all seemed so happy and felt safe there. Towards the end of his life, they would speak to my sister-in-law every day just to let her know how he was. During covid, nothing is easy for anyone.
I would recommend this marvellous care home, and the word HOME says it all. I couldn’t ask any more for my dear brother.
Thank you, dear friends, of Elizabeth House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (30) & Events (0)
- 04 Nov 2026
A love of music has brought around 30 residents from Care South’s Dorset care homes together to form a choir. Residents living in homes across the county run by not-for-profit...
- 04 Nov 2026
Residential care home and care at home provider and registered charity, Care South, has donated £1,000 to Muddy Boots Nursery School, Parkstone. The nursery is the latest beneficiary of Care...
- 28 Oct 2026
Around 40 Dorset care home residents took to the pitch at AFC Bournemouth’s Performance Centre for a VIP football experience filled with goals, cheers and friendly competition. Residents and staff...
There are no upcoming events for Elizabeth House.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Care South
- 31 Jan 2025Recipient: Care South
- 31 Jan 2024Recipient: Care South
Accreditations
There are no accreditations posted yet for Elizabeth House.
Meet the Team (1)

I began my first care role over 20 years ago and have...
Hello, I’m Donna, and I am very happy to introduce myself as the Manager of Elizabeth House.I began my first care role over 20 years ago and have been part of Care South for nearly four years, previously working at one of our sister homes. Over the years, I have had the opportunity to take on a variety of roles, each one helping me grow and deepen my understanding of what truly matters in care. It has been an honour to be part of people’s lives and to be trusted in providing personal, meaningful care and support to residents and their families.
I have a real passion for people and for promoting dignity and respect in everything we do. I take pride in leading a team that encourages independence, ability and well-being.
I have a particular interest in dementia care, end-of-life care and supporting residents with complex needs. I was involved in the implementation and pilot of Namaste, a new approach to supporting those living with Alzheimer’s and dementia at Care South.
It was a truly positive experience, and I am very excited to bring this to Elizabeth House.
Alongside progressing in my career, I have also raised my two children, who are now teenagers, and they continue to inspire me every day.
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