Elizabeth House

Dolbery Road, Parkstone, Poole BH12 4PX
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9.7 36 Reviews
  • Elizabeth House, Poole
Elizabeth House is a welcoming residential and dementia care home, conveniently located close to Alderney Hospital in Parkstone, Poole.

The home has 43 single bedrooms within a residential and specialist dementia care setting. There are plenty of communal areas for residents to relax and socialise, including a large, sunny conservatory.

The key focus at Elizabeth House is the provision of quality, compassionate care by an experienced and well-trained team, delivered in consultation with all the relevant health and social care professionals.

All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1175
  • Self-Funded Residential Dementia Care: from £1275
  • RESPITE Self-Funded Residential Care: from £1300

These prices are only a guideline, please contact Elizabeth House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Claudia Carvell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (43)
  • Single Rooms with ensuite Wet Room (3)

Elizabeth House Reviews (36)

Total of 36, showing 1-20
9.7

Elizabeth House has a Review Score of 9.7 (9.723) out of 10, based on 13 reviews in the last 2 years. Over all time Elizabeth House has 36 reviews.

Overall Experience

  • 27
  • 8
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Date Published

36
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4
13
23

Review from Jeanette H (Daughter of Resident) published on 8 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was put into this care home by the social services as she did not have the funds to pay the fees.
I was worried that she would be put into a care home that did not have her care and support as a priority.
I should not have worried. Elizabeth House has been wonderful and I am very grateful
for the care and support that they give my mother. Have recently had a care review with the deputy manager and they are covering her needs exceptionally well, as she does have medical difficulties. I cannot fault the way that her care is being managed and the way I am always informed of her treatments.
Although she has dementia and cannot fully understand the various activities, the entertainment staff are committed to giving the residents every opportunity of having fun and socialising.

Reply from Rachel Wood, Head of Customer Relations at Elizabeth House

Many thanks for your review. We are so pleased that your worries have been alleviated and that you feel we are covering your mother's needs exceptionally well. The team will be so pleased to see your feedback, it means a lot so thank you again.

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Review from J H (Husband of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful Christmas event at Elizabeth House. Such a happy atmosphere, so festive and jolly.

Reply from Phil Smith, Director of Residential Care at Elizabeth House

Thank you for your 5* review. We are so pleased you a wonderful Christmas at Elizabeth House.

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Review from Kelly B (Granddaughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Elizabeth House have been wonderful. They have taken very good care of my grandmother. They were always friendly and kind. The activities were really good and well organised; they were varied and fun. The facilities are good and well used. We liked the various social spaces (lounges, conservatory
and dining room) as this meant a good choice of rooms to relax in and socialise. We are very thankful for the care they have provided her.

Reply from Phil Smith, Director of Residential Care at Elizabeth House

Thank you for your review. We are so pleased to read how you feel about the care at Elizabeth House. We will share your review with the team.

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Review from J H (Daughter-in-law of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose this home because of the warm welcome and the pledge to meet our mother-in-law's needs. The management has an open-door policy and any concerns are efficiently dealt with. The cares are fully aware of the resident's needs and do try to respond as quickly as they are able. It is a busy home
with an energetic activities team always making sure the residents have something going on to stimulate or entertain themselves and even take them out on trips. As a family we are welcomed any time and encouraged to join in events and trips out. Care South do a lot to raise money for other charities. It is a happy home where the staff really do care for their residents.

Reply from Phil Smith, Director of Residential Care at Elizabeth House

Thank you for your review - The team will enjoy reading your feedback.

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Review from L M (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with Elizabeth House including all staff. The residents are treated with respect, and kindness and my family member is brilliantly cared for with such kindness and respect. It’s so lovely to know my relative. Is being cared for and kept safe.

Reply from Phil Smith, Director of Residential Care at Elizabeth House

Thank you for taking the time to leave Elizabeth House a review. Your review is much appreciated and will be shared with the team at Elizabeth House. Wishing you all the best.

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Review from Glenn P (Son-in-law of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring. Couldn't ask for better staff as they are always happy and helpful.

Reply from Phil Smith, Director of Residential Care at Elizabeth House

Thank you for your lovely 5* review. Feedback like this means so much to all of the team, wishing you all the best.

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Review from Richard V (Grandson of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot possibly thank all the care team for all the support and round-the-clock care/love/time they have given my grandad especially with all his day-to-day requirements, as I have always been so close to him, so it's always one less worry knowing he's got everything he needs when we are not on site.
My grandad could not ask for a better group of staff.

Reply from Phil Smith, Director of Residential Care at Elizabeth House

Your review is so kind, comments like these mean so much to the team - thank you! Happy New Year to you.

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Review from Brenda W (Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy here, food very good, environment good. Staff excellent and a good feeling all round.

Reply from Phil Smith, Director of Residential Care at Elizabeth House

Thank you for your wonderful 5 star review, the team at Elizabeth House will be absolutely thrilled. Happy New Year to you!

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Review from Patricia W (Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming to Elizabeth House for the past four years and have enjoyed myself each year, and been grateful for the support I received from the girls that live with me there. Everyone is so friendly.

Reply from Phil Smith, Director of Residential Care at Elizabeth House

Thank you for leaving a review, how wonderful that you regularly come and stay with us, wishing you all the best and a Happy New Year.

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Review from Peter T (Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One hundred percent happy with my experience.

Reply from Phil Smith, Director of Residential Care at Elizabeth House

I am so pleased you are enjoying your stay with us at Elizabeth House, I will be sure to pass your feedback onto the team. Happy New Year!

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Review from Robert S (Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the rehabilitation meets all the needs and care needed.

Reply from Phil Smith, Director of Residential Care at Elizabeth House

Thank you for your review, it means so much to the team. Wishing you a very Happy New Year.

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Review from Steve T (Son of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite my reservations about my father going into a rest Home, once he (and I) settled into the idea, it has been a huge weight lifted from the daily worries of his welfare.
The home allows the family to visit at any time, which is very reassuring and a huge factor in choosing this home.
The staff
and management are always available and treat both visitors and, more importantly, the residents with professional care and the respect they deserve.
One of the most appealing aspects of this home is that when choosing where to place my father, it came across that the resident's happiness, inclusion, and well-being were far more important than how plush and impressive it may look to onlookers, and this has continued throughout his stay.
A huge thank you to all concerned.

Reply from Phil Smith, Director of Residential Care at Elizabeth House

Thank you so much for your wonderful feedback. The team at Elizabeth House will be absolutely delighted; it means so much to everyone to read comments like these. I wish you all the best.

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Review from Ian S (Husband of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife will soon have been living at Elizabeth House for a year. The care is excellent in a warm, homely environment. The management and staff are positive and cheerful and always pleased to see us when we visit. My wife is settled, happy and well cared for, that’s all we can ask.

Reply from Phil Smith, Director of Residential Care at Elizabeth House

Thank you so much for leaving a review, the team at Elizabeth House will be thrilled to read your comments. I am so pleased that your wife has settled so well at the home. Wishing you all the very best.

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Review from Rob F (Nephew of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt has been in the care home for seven weeks. The care is exceptional.
All the staff have smiles on their faces. And are very professional.
They seem to have all resident's problems at their fingertips.
Thanks so much. It is such a relief for us.

Reply from Phil Smith, Director of Residential Care at Elizabeth House

Thank you so much for taking the time to leave a review. I am so pleased to learn that your aunt is being so well cared for at Elizabeth House, the team will be thrilled to read your comments.

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Review from Linda P (Daughter-in-law of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On Thursday, the team from Elizabeth House gave residents, family and friends a great afternoon; a tropical party with music, a quiz and a BBQ. All the team took great care with the residents, to make sure they were safe in the sun and joined in. Thank you all for a lovely time, you all worked so hard
for us.

Reply from Phil Smith, Director of Residential Care at Elizabeth House

Thank you so much for your lovely five star review. The team at Elizabeth House will be delighted to hear you enjoyed the tropical party! Wishing you all the very best.

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Review from S H (Daughter of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, polite and friendly staff. Nothing is too much trouble. Very family feeling. Excellent home.

Reply from Phil Smith, Director of Residential Care at Elizabeth House

Thank you for your review, the team at Elizabeth House will be delighted. All the best!

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Review from Denise D (Stepdaughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so thankful that Elizabeth House was able to take our stepmother. We moved her from another home because we weren’t happy with her care. Since she has been at Elizabeth House there has been a big improvement in her personal care and she seems very happy in herself. All staff and management have
been very friendly not only to my stepmother but my father, family members and friends visiting. Thank you Elizabeth House.

Reply from Phil Smith, Director of Residential Care at Elizabeth House

I am delighted to read your stepmother has settled into life at Elizabeth House so well, I will pass on your review to the team. Thank you!

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Review from M T (Daughter of Resident) published on 25 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident in care at Elizabeth House from the 4th of November 2022 to the present 4th of March 2023. During this time, I have been extremely pleased with the high standard of care my mother has received. The care staff and management are all attentive, caring and dedicated to making
Mum's daily routine a pleasant experience. Many thanks to you all.

Reply from Simon Bird, Chief Executive at Elizabeth House

Thank you for taking the time to leave a review, I am delighted that you have been so happy with the experience thus far for your mother. Wishing you all the best.

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Review from John C (Husband of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my own poor health and my wife's deterioration I had no choice but to place my wife in a care home. Due to covid I could not tour or inspect different homes and decided on this one as a telephone conversation with the manager reassured me. My wife has dementia and walked into the home as if she
had been there for years. The staff and management are excellent with her. The home is well decorated, clean, and doesn't smell. My wife is safe and happy and covid security is good. This was very difficult for me after 51 years of marriage.

Reply from Aaron Whitehead, Director of Residential Care at Elizabeth House

Thank you John for your review. It's great to know your wife has settled in so well at Elizabeth House, if there is anything further we can do then please don't hesitate to contact me. Wishing you all the very best.

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Review from Pam S (Daughter of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently passed away after living at Elizabeth House for more than four very happy and contented years.
The care has always been professionally delivered with care and love. I was always made to feel welcome and always felt there was a happy and caring atmosphere. Communication with the home was
always exceptional with me being kept updated if there were any concerns. All phone calls I made to the home, whether answered by the manager, admin or care team, I always felt they were important to them.
During Covid restrictions, the home did all they could to ensure visits were safe for residents, staff and visitors. When Mum was receiving end of life care during this time, I was given valuable advice on how best to use my visits with a great deal of reassurance by the care team leaders.
For all the wonderful care, respect and love Mum was shown during her time at Elizabeth House, and especially at the end of her life, saying thank you doesn’t seem enough.

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Elizabeth House is calculated as follows: ( (115 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 155 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elizabeth House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (7)

Meet the Team (1)

Claudia

Claudia Carvell

Job Title: Home Manager

’m Claudia and very proud to be manager of Elizabeth House. I have been a trained nurse for over 40 years, and spent 37 of those years in the NHS, working across a wide variety of settings, and have 13 years’ experience as a care home manager.
I have a passion for person centred care and believe every day should be a special day for all our residents. Nothing is better for me than spending my days with our residents


I am passionate about palliative and dementia care, and this is reflected in my academic qualifications and experience. I love to be able to make a difference in the lives of the people in our care and believe it is an honour to be able to do so.


I have 4 grandchildren and love to spend as much of my free time as possible with them, and when not with family I love to travel.

Frequently Asked Questions about Elizabeth House

What types of Care is Elizabeth House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elizabeth House have?

There are 43 Single Rooms.

What are the Facilities & Services at Elizabeth House?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Elizabeth House to the centre of Poole?

3.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elizabeth House to verify any information. View our terms and conditions. Elizabeth House has an Enhanced Service - more info.