Elizabeth House

Dolbery Road, Parkstone, Poole BH12 4PX

Elizabeth House is a welcoming residential and dementia care home, conveniently located close to Alderney Hospital in Parkstone, Poole.

Elizabeth House has 32 single bedrooms and a further 11 bedrooms in a dedicated dementia unit. There are plenty of communal areas for residents to relax and socialise, including a large, sunny conservatory.

The key focus at Elizabeth House is the provision of quality, compassionate care by an experienced and well-trained team, delivered in consultation with all the relevant health and social care professionals.

All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.

Group: Care South

Person in charge: Tarina Price (Home Manager)

Local Authority / Social Services: Borough of Poole Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 43

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Elizabeth House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.8 (maximum of 10) for Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Elizabeth House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.917 for Elizabeth House is calculated as follows: ( (16 Excellents x 5) + (17 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 48 Ratings = 3.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.849 Points relating to the number of positive Reviews for Elizabeth House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8.6 Target = 0.349

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.8 Elizabeth House has a Review Score of 7.8 (7.766) from 4 Reviews


Average Ratings

  • Excellent
    1
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elizabeth House?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elizabeth House

  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1

I find that the new manager has made improvements to the home, mainly in the dining area which relates to the chairs. The care team leader who has worked there for some year's, always stands out. With regards to the carer's, these seem to change and the use of agencies is often the case. I feel it is important to support maintaining staff. One thing I feel is also important is that a person's name should be used, there are times when the term "love" is used. More attention has been given to the grounds rather than the rooms, also, laundry is a problem. I do my mum's yet sadly I find other people's clothing in her room with other people's names or room numbers. I feel the manager always has time to talk and so does your care team leader but when asking a carer a question, I don't know.

How likely would you be to recommend Elizabeth House? Likely

Overall Standard

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Average Rating:   3.1 out of 5

Tarina Price, Home Manager at Elizabeth House responded to this review on 20 Aug 2017:

Thank you for your feedback and i would like to provide the following response.
Use of Agency - At Elizabeth House we work hard with recruitment to establish a good solid team. Despite all efforts form time to time we do require added support through agency. Care South work with a designated agency who provide a high quality of support by providing, where possible, regular staff to maintain continuity of care to our residents.
Terms of Endearment - Staff do approach residents using their preferred name and will sometimes go onto using terms of endearment to those residents who respond in kind.
Laundry - The home has developed a strong, committed Laundry team, who work together to deliver a good service to our residents. The home manager is committed in addressing, and works towards resolving any concerns persons may have.
Garden - At Elizabeth House we welcome and embrace relatives who like to get involved and therefore support the home. The home has three relatives who have taken a keen interest in our gardens. The home has its own contractor who carry out the bulk of the work to keep the gardens looking colourful and attractive for all residents.

As soon as you are let in, always with a cheery greeting, it soon becomes obvious that everything is in order - this being security, safety, personal care and stimulation.

The thing that hit me on my first visit was the atmosphere. Nearly everybody was walking around with smiles on their faces. The staff who organise the entertainment and games really put their heart and soul into it. I know my wife is in caring, safe hands.

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   4.1 out of 5

It is a very good home. My one concern is they are fed so much food and if they are not very hungry, it is almost forced upon them. I feel too much food is offered and cost could be reduced very much in this area.
Too much food is wasted!
If they walk out the dining room, please leave them and not force them back!

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   3.5 out of 5

Dad was very happy after staying in Elizabeth House. he was well fed and well cared for. He would go back to stay there again.

How likely would you be to recommend Elizabeth House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Average Rating:   5 out of 5

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Bed Vacancies

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Awards / Recognitions

June 2015

Pride in our Home Award

Recipient: Elizabeth House

Date: Thursday 04 Jun 2015

more details

Senior Management Team Award

Recipient: Elizabeth House

Date: Thursday 04 Jun 2015

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Elizabeth House