Elizabeth House

Dolbery Road, Parkstone, Poole BH12 4PX
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9.7 45 Reviews
  • Elizabeth House, Poole
Elizabeth House is a welcoming residential and dementia care home, conveniently located close to Alderney Hospital in Parkstone, Poole.

The home has 43 single bedrooms within a residential and specialist dementia care setting. There are plenty of communal areas for residents to relax and socialise, including a large, sunny conservatory.

The key focus at Elizabeth House is the provision of quality, compassionate care by an experienced and well-trained team, delivered in consultation with all the relevant health and social care professionals.

All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.
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Care Provided by Elizabeth House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1230
  • Self-Funded Residential Dementia Care: from £1330
  • RESPITE Self-Funded Residential Care: from £1355
  • RESPITE Self-Funded Residential Dementia Care: from £1455
The price(s) shown are provided by the care home. Contact Elizabeth House for full pricing details and T&Cs.

Contact Elizabeth House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Elizabeth House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Donna Moss (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (43)
  • Single Rooms with Ensuite Wet Room (3)

Elizabeth House Reviews (45)

9.7

Elizabeth House has a Review Score of 9.7 (9.702) out of 10, based on 13 reviews in the last 2 years.
Over all time Elizabeth House has 45 reviews.

Overall Experience
  • 36
  • 8
  • 1
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Date Published
  • 45
  • 6
  • 10
  • 13
  • 32
Reviewer Connection to Elizabeth House
  • 15
  • 5
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  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
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  • 1
  • 1
  • 1
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Total of 45, showing 41-45
Review from Jackie S (Daughter of Resident) published on 23 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in Elizabeth House for 6 years.
She had severe Dementia.
Mum went in from hospital and was violent and disruptive.
The staff have always been supportive of her and me and provided her with a home and care second to none.
We will always be grateful.
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Review from Yasmin K (Daughter of Resident) published on 21 August 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find that the new manager has made improvements to the home, mainly in the dining area which relates to the chairs. The care team leader who has worked there for some year's, always stands out. With regards to the carer's, these seem to change and the use of agencies is often the case. I feel it is
important to support maintaining staff. One thing I feel is also important is that a person's name should be used, there are times when the term "love" is used. More attention has been given to the grounds rather than the rooms, also, laundry is a problem. I do my mum's yet sadly I find other people's clothing in her room with other people's names or room numbers. I feel the manager always has time to talk and so does your care team leader but when asking a carer a question, I don't know.
Reply from Tarina Price, Home Manager at Elizabeth HouseThank you for your feedback and i would like to provide the following response.
Use of Agency - At Elizabeth House we work hard with recruitment to establish a good solid team. Despite all efforts form time to time we do require added support through agency. Care South work with a designated agency who provide a high quality of support by providing, where possible, regular staff to maintain continuity of care to our residents.
Terms of Endearment - Staff do approach residents using their preferred name and will sometimes go onto using terms of endearment to those residents who respond in kind.
Laundry - The home has developed a strong, committed Laundry team, who work together to deliver a good service to our residents. The home manager is committed in addressing, and works towards resolving any concerns persons may have.
Garden - At Elizabeth House we welcome and embrace relatives who like to get involved and therefore support the home. The home has three relatives who have taken a keen interest in our gardens. The home has its own contractor who carry out the bulk of the work to keep the gardens looking colourful and attractive for all residents.
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Review from Fiona C (Daughter of Resident) published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is a very good home. My one concern is they are fed so much food and if they are not very hungry, it is almost forced upon them. I feel too much food is offered and cost could be reduced very much in this area.
Too much food is wasted!
If they walk out the dining room, please leave them and not
force them back!
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Review from Tony R (Husband of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As soon as you are let in, always with a cheery greeting, it soon becomes obvious that everything is in order - this being security, safety, personal care and stimulation.


The thing that hit me on my first visit was the atmosphere. Nearly everybody was walking around with smiles on their faces.

The staff who organise the entertainment and games really put their heart and soul into it. I know my wife is in caring, safe hands.
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Review from Deborah G (Daughter-in-law of Resident) published on 24 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was very happy after staying in Elizabeth House. he was well fed and well cared for. He would go back to stay there again.
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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for Elizabeth House is calculated as follows: ( (138 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Elizabeth House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Donna

Donna Moss

Job Title: Home Manager

Hello, I’m Donna, and I am very happy to introduce myself as the Manager of Elizabeth House.
I began my first care role over 20 years ago and have been part of Care South for nearly four years, previously working at one of our sister homes. Over the years, I have had the opportunity to take on a variety of roles, each one helping me grow and deepen my understanding of what truly matters in care. It has been an honour to be part of people’s lives and to be trusted in providing personal, meaningful care and support to residents and their families.


I have a real passion for people and for promoting dignity and respect in everything we do. I take pride in leading a team that encourages independence, ability and well-being.


I have a particular interest in dementia care, end-of-life care and supporting residents with complex needs. I was involved in the implementation and pilot of Namaste, a new approach to supporting those living with Alzheimer’s and dementia at Care South.


It was a truly positive experience, and I am very excited to bring this to Elizabeth House.


Alongside progressing in my career, I have also raised my two children, who are now teenagers, and they continue to inspire me every day.

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