The Hamptons

Kim took on the role of Home Manager in 2023.

Undertaking the busy day-to-day duties of the home, Kim takes responsibility for managing and supporting the staff teams in all departments. She partakes in resident assessments and reviews, compiles staffing rotas and conducts periodic staff and resident meetings as required.

She is also the first point of contact for enquiries to the home, whether this be from existing residents and their families, external professionals, or potential residents and their families. She particularly enjoys this aspect, as having a long history of employment with the company has fuelled her with the confidence to express the home’s long history of excellent care standards and continuation of a second-to-none service delivery for all residents under the home’s care.

Initially joining the company in September 2007, Kim quickly began to thrive on any challenges she was presented with and took pride in the accomplishment of overcoming them. Her loyalty, drive and determination served her well, and seeing her potential, she was promoted into the role of Home Manager by the previous owners of the home after many dedicated years of service. Kim remains in the role following the home’s new ownership and staffing restructure.

Kim is keen to expand her knowledge and skills further, and is currently working towards a Level 4 Diploma in Adult Social Care.

“I’ve always viewed my role of Home Manager as a vocation, not just a job. I’ve been passionate about care for as long as I can remember. Leaving the home each day in the knowledge that I have contributed to making our residents' lives more comfortable is the best feeling in the world. Being able to fulfil the personal goals of every resident that comes through our doors is all the motivation I need to keep going.”

Vicki was promoted to the Care Manager role in June 2024, shortly following the new ownership status of the business.

Her day-to-day duties consist of tasks which support the Home Manager to ensure the home runs smoothly and efficiently. This includes supervision of shifts, overseeing allocation of duties by Senior Care staff, and consistently monitoring care practice to ensure the home maintains a second-to-none service delivery. Vicki is trained to order and administer medication to all residents who require it, and also has involvement in liaising with District Nurses and Doctors, in relation to residents’ healthcare and general wellbeing. Making it her mission to get to know each and every resident, she is able to put forward informed suggestions for the continuous improvement of care provision across the home, according to the needs and preferences of each individual.

Vicki first joined the company in August 2018, in the role of Senior Carer. After developing within her role in the several years which followed, she was then promoted to Care Leader in Autumn 2023. This role entailed more in-depth responsibilities such as ordering of medication and conducting supervision and appraisals of care staff. Vicki was also able to have further input with relatives and enjoyed tending to enquiries, showing potential residents around the home whilst answering their queries and alleviating any anxieties they may have about moving to a care home.

Following Capulet Care’s takeover of the home in May 2024, the Senior Management Team quickly recognised that Vicki was excelling in her role; her potential and capabilities stretched beyond her position. So, after some discussion regarding what the role of Care Manager entailed, Vicki was delighted to accept the promotion and has since embraced each and every challenge that has followed.

Keen to develop her knowledge and skills even further, Vicki is now studying to attain a Level 4 Diploma in Adult Care.

“I love the fact that my job enables me to maintain close contact with residents and good relationships with their families, whilst still being able to develop myself personally and professionally in a management role. I look forward to continuing to develop my skills and knowledge base via higher education and the support received by the Capulet Care Management Team”.

Sharon joined the company in November 2019 as Chef Manager, following a wealth of experience and longevity working in the catering and hospitality industry.

Working in a busy kitchen catering for the dietary needs of up to 36 residents, Sharon thrives on creativity and enjoys preparing home-cooked, appetising and wholly nutritional dishes which appeal to the preferences and requests of each resident. Time management is a must for Sharon, who is a firm believer in ‘what can be done today, don’t put off until tomorrow’.

Starting out as a carvery server at the age of 16, Sharon developed a passion for food, and over the following years took on various catering-related roles within the industry. Sharon first joined the care sector in 1993, initially starting as a part-time carer alongside her day job in café. Quickly realising that she enjoyed the environment, Sharon joined a care home company in 2000, taking on the role of Chef. She went on to attain NVQ 2 in cookery, and a qualification in Supervision in Management.

Due to a change in family commitments, Sharon made the difficult decision in 2019 to look for alternative employment with working hours that would enable her to continue doing the job she loved. The Hamptons (then Hampton House) left a lasting impression on Sharon from the moment she walked through the door. She describes it as a homely, warm environment, like a ‘home from home’ and continues to flourish in her role.

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“It’s a terrific feeling to work in a place that doesn’t feel like you’re ' at work’. I view the residents and staff at The Hamptons as an extended family. The biggest job satisfaction for me is closing the door at the end of the night and knowing I’ve done everything I can to make sure our lovely residents remain happy”

Paul joined the company in January 2019 in his role as Maintenance Operative.

Working within the interior and exterior areas of the home, Paul takes pride in tending to the maintenance requirements of the home, such as decorating, Portable Appliance (PAT) Testing and general repairs to keep The Hamptons safe and looking at its best, at all times.

In addition, Paul works hard to maintain the beautiful gardens surrounding the home, keeping the greenery and the scenic flower beds in immaculate condition for residents and visitors to enjoy. He acts as the first liaison for any external contractors visiting the home and also takes responsibility for constructing any new equipment for the home, from beds to barbecues!

In his earlier career, Paul had worked as a night-time mail sorter and postman, but after taking on a part-time maintenance position for a charitable trust house, he discovered he had a flair for the job, and decided to take a change of direction, looking for a full-time position in the field. The Hamptons seemed an ideal fit, and Paul was delighted when he was offered the job. Fuelled by the fulfilment he feels in putting his skills to good use, Paul remains motivated to provide excellent service delivery within his role.

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“It gives me a great sense of job satisfaction to contribute to a service caring for the elderly, ensuring their surroundings remain idyllic and helping them to enjoy life. No two days are the same, and each day brings a different challenge.”