The Hamptons

94 Leckhampton Road, Cheltenham GL53 0BN
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9.6 39 Reviews
  • The Hamptons, Cheltenham
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650

Our fees vary depending upon the individuals care needs and the bedroom available. The extra costs incurred are for hairdressing, chiropody, newspapers and personal toiletries.

These prices are only a guideline, please contact The Hamptons to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Juliet Briggs (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)

Visiting

  • Open visiting - any time. Please avoid residents mealtimes.

Parking

  • Ample FREE parking outside the front of the home in the generous car park.

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The Hamptons Reviews (39)

9.6

The Hamptons has a Review Score of 9.6 (9.634) out of 10, based on 7 reviews in the last 2 years.
Over all time The Hamptons has 39 reviews.

Overall Experience
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Date Published
  • 39
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  • 7
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Reviewer Connection to The Hamptons
  • 18
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Total of 39, showing 21-39
Review from D C (Respite Resident) published on 13 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tranquil setting, pleasant garden, good position in town, large car park (very important these days). Being elderly and living alone, just what I needed when getting over a hip operation. Facilities good, surroundings clean, bright and cheerful, rooms comfortable, food excellent, but above all, lovely
staff from management down to the latest and youngest carers - friendly and really caring, always caring and understanding. If on returning home, I find I cannot manage on my own, I will happily return on a permanent basis. Excellent value in every way.
Reply from Roz Elliott, Owner at The Hamptons

We are delighted to receive your positive and kind comments about your recent stay. We hope we are able to welcome you back in the future.

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Review from H C (Respite Resident) published on 5 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely well looked after and have been very happy during my stay with you. I can recommend Hampton House without question and I'll miss you all when I leave.
Reply from Roz Elliott, Owner at The Hamptons

Thank you for taking the time to write your recent review. It has been our pleasure to provide short term care and we are thrilled to know you "have been very happy" and "extremely well looked after".

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Review from Jill F (Daughter of Resident) published on 28 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recommend Hampton House unreservedly because my mother has been a resident there for just over four years and has been beautifully looked after. Many of the current caring staff have been there as long as my mother, which makes a lot of difference in relating to each other and having on-going conversations.
My mother's room is delightful. She loves it, and the whole of Hampton House is decorated in a bright, modern and cheerful fashion. As relatives and friends, we are made very welcome when visiting and nothing is too much trouble. The owners are very diligent and usually present and available to help with anything at all. There are many activities available if residents want to partake but everyone has a choice of what they want to do. Hairdressing on-site and a visiting chiropodist are a great benefit too.
Reply from Roz Elliott, Owner at The Hamptons

Thank you for your positive and glowing review. We are delighted to know your mother "loves" her room and you feel she has been "beautifully looked after" for "just over four years". We are pleased to hear that you are made "very welcome when visiting and nothing is too much trouble". Thank you for "unreservedly" recommending Hampton House.

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Review from Joyce P (Resident) published on 12 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed my stay whilst my family were visiting family in Australia.
Reply from Roz Elliott, Owner at The Hamptons

Thank you for rating us as "Excellent" across all the criteria. We are delighted to know you enjoyed your stay and we look forward to welcoming you back to Hampton House in the future.

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Review from Diana T (Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is excellent. The place itself is very attractive, the bedrooms are excellent, the food is very good (home cooked). All facilities could not be improved. It is early to know many of the other residents and all are friendly.
Reply from Roz Elliott, Owner at The Hamptons

Thank you for your positive review. We are delighted to learn that you have given us an "excellent" rating! We can assure you that our friendly environment is one of the many attributes to living or staying at Hampton House.

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Review from J S (Daughter of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A friendly home with a comfortable homely bedroom. The staff are all pleasant and helpful. Mum felt safe and "at home."
Reply from Roz Elliott, Owner at The Hamptons

Thank you for your positive review. It was our pleasure to welcome your Mother back to our home for another respite stay. We are surprised that you felt our activities were "Satisfactory". We are always happy to arrange person-centred activities for our residents to ensure they feel fulfilled and happy in our care. We would be very happy to discuss her individual requirements if your Mother decides to stay with us again. We hope to welcome her back again soon!

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Review from David B (Son of Resident) published on 14 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to the marvellous care provided by caring professionals, Mum enjoyed a wonderful day. She was taken by one of the carers in a wheelchair to the hairdresser and had her hair done. She was then taken down to the lounge where she enjoyed a charming Vintage Tea Party. She got to know several of the
other lovely residents and had a good chat. This is remarkable as Mum finds it quite difficult to mix due to a variety of long-term ailments. However, due to the friendly persistence and encouragement of the staff, she was finally able to socially interact. It speaks volumes for the excellent staff and management.
Reply from Roz Elliott, Owner at The Hamptons

Thank you for your positive response. We are delighted that with our encouragement your mother has engaged with our other residents and enjoyed mixing with our other friendly residents. We are all thrilled!

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Review from Gillian D (Daughter of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hampton House is a lovely home with a very nice environment. It is very clean and beautifully kept. More importantly, the owners are always on hand and are very approachable. All the staff are very caring and kind. During the 2 1/2 years my father was there, there was very little turnover of staff and
no agency staff. Visiting relatives are always made very welcome at any time of day. There is entertainment daily for those that want to join in but although participation is encouraged it is never forced. Dad's end of life care was exceptional as was the treatment of his relatives. I would highly recommend this lovely home.
Reply from Rosalind Elliott, Director at The Hamptons

Thank you for your "Excellent" review of our ownership, management, our staff and the care we deliver. We are delighted to hear that you felt your father's end of life care was "Exceptional". This has made us all feel very proud. Thank you for highly recommending our "lovely home".

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Review from Joyce W (Respite Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was nervous about coming into a care home but had no choice following a small stroke and living alone.
But on entering Hampton House my worries disappeared. A very smart welcoming entrance extremely comfortable en-suite room with tv, immediately I felt in a safe place with so many delightful carers
around all asking if I wanted anything or help to do something.
They cannot do enough for you and the whole atmosphere is calm and reassuring. I have felt very safe and secure here. A lovely place! Excellent food too!
Reply from Roz Elliott, Director at The Hamptons

Thank you for your very favourable review. We are pleased we were able to provide you with comfort, care, and help to support you with your recovery.
Best wishes from Roz and all the team!

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Review from Rachel F (Respite Resident) published on 7 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant break.
Reply from Roz Elliott, Director at The Hamptons

Thank you for your excellent review. It was our pleasure to have you staying for respite. We do hope you choose to return to us in the future. Our goal is to exceed our residents' expectations - so we will make extra efforts to ensure our activities meet your aspirations.

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Review from Winifred B (Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hampton House has a relaxed friendly atmosphere along with very efficient, friendly staff. Good service!
Reply from Rosalind Elliott, Director at The Hamptons

We are delighted to receive another "Excellent" review. We are pleased to know that our atmosphere is relaxed and our friendly staff provided an efficient service.

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Review from S C (Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here 3 weeks and found everyone very helpful, nothing is too much trouble. The food is very nice and plentiful. I don't think a nicer place could be found. The only downside is few of the residents have much to say.
Reply from Rosalind Elliott, Director at The Hamptons

Thank you for your review. We are pleased to hear our staff are helpful and you are enjoying our delicious home cooked food!

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Review from W J (Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone excellent.
Food - Good with a wide choice.
Entertainment - Excellent.
Room - Very good.
Reply from Rosalind Elliott, Director at The Hamptons

We are delighted to receive your "Excellent" review. We hope to see you again in the future.

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Review from J D (Wife of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been satisfied with the treatment of the staff who sometimes are a little forgetful. They are very kind and caring. The food is excellent and in my four weeks here have not had a meal duplicated. I was here two years ago and had no hesitation in coming back fo respite after five weeks in a hospital.
The staff are always cheerful in spite of working very hard I have noticed they pay particular attention to people unable to attend to themselves.
Reply from Rosalind Elliott, Director at The Hamptons

Thank you for our "Excellent" review. We are delighted to know your respite stay with us helped you recover from your time in the hospital and prepare you for returning home. Thank you for rebooking a respite stay with us.

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Review from Debra R (Friend of Resident) published on 22 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
I can highly recommend Hampton House for both respite and permanent residence. The staff are very caring and always welcoming. The owners are hands on in ensuring it runs like clockwork and make sure the resident's individual needs are catered for. 10/10!
Reply from Rosalind Elliott, Owner/Director at The Hamptons

Thank you for your recent review. Our hands-on involvement means that our standards are high and we all strive to work efficiently and effectively for the good of our residents.

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Review from Valerie P (Resident) assisted by family/friend published on 11 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed at Hampton House for 10 days for respite following hip replacement surgery. The care I received was exceptional. A very professional approach but also friendly and welcoming. I would recommend this home to anyone. The owner and staff were amazing to myself and my family nothing was too much
trouble. I felt safe and happy 24 hours a day!
Reply from Rosalind Elliott, Owner at The Hamptons

Thank you for your review for your recent convalescence stay. We are delighted to know that you found our service to be "excellent" in every way,and you received "exceptional" care. We are pleased to know that "nothing was too much trouble". We pride ourselves on being responsive and delivering individual care in our unique environment.

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Review from Ian (Son of Resident) published on 11 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last four years of her life at Hampton house after suffering a stroke. She told me that she was very comfortable and extremely happy there and considered it her home. Living in Cheshire and only able to make monthly visits this was very reassuring and during her time as a resident
it was needless to say very reassuring for myself and her immediate family. Her friends who visited her on a more frequent basis, including one who was a retired nurse were always very complementary about Hampton House and I have no doubt they would have informed me immediately if anything was amiss. During my mother's final years at Hampton House there were extensive alterations being made, and as an engineer, I found it amazing that such work could be carried out without any disruption to the standard of service and care my mother and the other residents received. No doubt the owners took great care to ensure only first class building contractors were employed.
Reply from Rosalilnd Elliott, Director at The Hamptons

Thank you Ian, for your "Excellent" review of our service. We are delighted to know that you always felt reassured that Mum was in our safe and caring hands, for the last four years of her life. Thank you too, for your compliments about the lack of disruptions to our residents and your professional judgements about our extensive refurbishments. We are always mindful that our residents quality of life and enjoyment are at the forefront of all our decisions.

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Review from Dorothy B (Resident) published on 20 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were very kind and helpful. The home is very comfortable and clean. Food excellent.
Reply from Rosalind Elliott, Director at The Hamptons

Thank you for your positive review about your recent respite stay with us, and all your "Excellent" ratings. It is always our pleasure to accommodate respite and convalescence stays when we have availability.

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Review from June B (Resident) published on 28 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very motivated to help patients to lead as normal life as possible, they are very kind and encouraging to all of us. It is so nice I am very sad to leave but leave I must!
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Current Review Score: 9.6 (9.634)

Overview of Review Score

The Review Score of 9.6 (9.634) out of 10 for The Hamptons is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.988 for The Hamptons is calculated as follows: ( (83 Excellents x 5) + (1 Goods x 4) ) ÷ 84 Ratings = 4.988
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.646 Points relating to the number of positive Reviews for The Hamptons is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 7 Positive Reviews ÷ 7.4 = 0.946
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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