






The Hamptons in Cheltenham cares for people with compassion and respect.
Trained, friendly staff support people with their individual care needs.
Social activities are organised for residents to participate in to suit their interests.
Staff treat residents with dignity and respect.
Nutritious and tasty meals are provided for residents each day.
Care Provided by The Hamptons
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 37 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees vary depending upon the individuals care needs and the bedroom available. The extra costs incurred are for hairdressing, chiropody, newspapers and personal toiletries.
The price(s) shown are provided by the care home. Contact The Hamptons for full pricing details and T&Cs.
Contact The Hamptons to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Capulet Care
- Private Owned
Person in charge
- Juliet Briggs (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (35)
- Couples/Companion Rooms (1)
Visiting
- Open visiting - any time. Please avoid residents mealtimes.
Parking
- Ample FREE parking outside the front of the home in the generous car park.
The Hamptons Reviews (45)
The Hamptons has a Review Score of 8.8 (8.840) out of 10, based on 6 reviews in the last 2 years.
Over all time The Hamptons has 45 reviews.
From the initial phone call to find out if you had space for my mum who needed some convalescence after a hip replacement, right through to doing her laundry for her ready to leave, our experience of Hampton House has been absolutely superb. The level of care given by your dedicated team of staff has been first class, nothing was ever too much trouble and you made Mum feel so welcome. She loved all the lovely home-cooked food and pampering including hairdressers and chiropodist. Some good old fashioned TLC has given her breathing space to build her energies and confidence to go home and continue her recovery. We can't thank you enough for taking such wonderful care of our 'special cargo' and we won't hesitate to recommend your services going forward.
Thank you so much for taking the time to provide such a wonderful review! We were delighted you choose Hampton House for the convalescence for Mum. It was our pleasure to care for her during her stay and we're all delighted to know that you have rated us 5 stars ***** across all the range of services.
My mother came in for respite while we had a holiday and was then marooned by Covid, but this allowed us to continue in front line NHS roles.
My mother has been settled and content at Hampton House and says she would recommend it to anyone. She does not give faint praise and this is an excellent mark from her. The care staff have been tactful and supportive to her and to us. She particularly likes the fact that the staff are a locally based group who are stable. They get to know and enjoy the residents well.
Our mother has really enjoyed looking out at the well-kept garden. She has also enjoyed the home-cooked food.
When we could visit, we were always made welcome. The house was always calm. We never heard residents who were uttering distress or who seemed to have hygiene issues, both of which we have experienced elsewhere.
We are so grateful for the quality care and for the fact that Hampton House created and maintained Covid security throughout a difficult time.
Thank you for posting your review. It is our pleasure to care for your mother, and for us to know that you have been able to continue your valuable NHS roles, during the Covid-19 pandemic. We pride ourselves on our local, reliable and dedicated team of staff. We know the stability and...
Christmas was very pleasant and jolly. I enjoyed the carol singing and all the activities. The food is excellent.
Thank you for your positive and favourable review. We are delighted to hear you enjoyed our Christmas activities. Our chefs will be pleased to hear that our food is "excellent".
Best Christmas ever.
It is our great pleasure for all our team to provide care and comfort for you. We are thrilled to receive your 60/60 review! Happy new year!
My aunt wisely chose to come and live at Hampton House four years ago. The care and attention she has received has been second to none. She has made friends, has been comfortable and able to live happily and safely. The staff keep a watchful eye without intruding and treat all the residents with the utmost respect. Being able to live your twilight years with dignity and comfort is so important and I would have no hesitation in recommending it to anyone looking for somewhere for an elderly relative for a short break or for a long term living. I'm even thinking of putting my name down for the future.
Thank you for your positive and generous comments on your review. We are delighted that "the care and attention she has received has been second to none". Thank you for confirming you would have no hesitation in recommending Hampton House. Best wishes from all the team.
I moved into the care home at short notice, but the assessment was done professionally and quickly. I experienced a high standard of care and attention throughout my stay. The room met all of my needs as well as those of my visitors. As a former chef, I found the meals to be well cooked and they provided a balanced diet for me. The service at meal times was excellent and the extra tough of serving drinks on my birthday was much appreciated. I was treated with dignity and respect throughout my stay, and I would be very happy to use the care home again or recommend it to others.
Thank you for your "Excellent" review. We are delighted to receive your positive comments about the high quality and standards of our meals, especially since you were a former chef. It was our pleasure to celebrate your birthday while you were staying with us. We look forward to welcoming you back in the future.
Tranquil setting, pleasant garden, good position in town, large car park (very important these days). Being elderly and living alone, just what I needed when getting over a hip operation. Facilities good, surroundings clean, bright and cheerful, rooms comfortable, food excellent, but above all, lovely staff from management down to the latest and youngest carers - friendly and really caring, always caring and understanding. If on returning home, I find I cannot manage on my own, I will happily return on a permanent basis. Excellent value in every way.
We are delighted to receive your positive and kind comments about your recent stay. We hope we are able to welcome you back in the future.
I have been extremely well looked after and have been very happy during my stay with you. I can recommend Hampton House without question and I'll miss you all when I leave.
Thank you for taking the time to write your recent review. It has been our pleasure to provide short term care and we are thrilled to know you "have been very happy" and "extremely well looked after".
I recommend Hampton House unreservedly because my mother has been a resident there for just over four years and has been beautifully looked after. Many of the current caring staff have been there as long as my mother, which makes a lot of difference in relating to each other and having on-going conversations. My mother's room is delightful. She loves it, and the whole of Hampton House is decorated in a bright, modern and cheerful fashion. As relatives and friends, we are made very welcome when visiting and nothing is too much trouble. The owners are very diligent and usually present and available to help with anything at all. There are many activities available if residents want to partake but everyone has a choice of what they want to do. Hairdressing on-site and a visiting chiropodist are a great benefit too.
Thank you for your positive and glowing review. We are delighted to know your mother "loves" her room and you feel she has been "beautifully looked after" for "just over four years". We are pleased to hear that you are made "very welcome when visiting and nothing is too much trouble". Thank you for "unreservedly" recommending Hampton House.
Enjoyed my stay whilst my family were visiting family in Australia.
Thank you for rating us as "Excellent" across all the criteria. We are delighted to know you enjoyed your stay and we look forward to welcoming you back to Hampton House in the future.
This care home is excellent. The place itself is very attractive, the bedrooms are excellent, the food is very good (home cooked). All facilities could not be improved. It is early to know many of the other residents and all are friendly.
Thank you for your positive review. We are delighted to learn that you have given us an "excellent" rating! We can assure you that our friendly environment is one of the many attributes to living or staying at Hampton House.
A friendly home with a comfortable homely bedroom. The staff are all pleasant and helpful. Mum felt safe and "at home."
Thank you for your positive review. It was our pleasure to welcome your Mother back to our home for another respite stay. We are surprised that you felt our activities were "Satisfactory". We are always happy to arrange person-centred activities for our residents to ensure they feel fulfilled...
Due to the marvellous care provided by caring professionals, Mum enjoyed a wonderful day. She was taken by one of the carers in a wheelchair to the hairdresser and had her hair done. She was then taken down to the lounge where she enjoyed a charming Vintage Tea Party. She got to know several of the other lovely residents and had a good chat. This is remarkable as Mum finds it quite difficult to mix due to a variety of long-term ailments. However, due to the friendly persistence and encouragement of the staff, she was finally able to socially interact. It speaks volumes for the excellent staff and management.
Thank you for your positive response. We are delighted that with our encouragement your mother has engaged with our other residents and enjoyed mixing with our other friendly residents. We are all thrilled!
Hampton House is a lovely home with a very nice environment. It is very clean and beautifully kept. More importantly, the owners are always on hand and are very approachable. All the staff are very caring and kind. During the 2 1/2 years my father was there, there was very little turnover of staff and no agency staff. Visiting relatives are always made very welcome at any time of day. There is entertainment daily for those that want to join in but although participation is encouraged it is never forced. Dad's end of life care was exceptional as was the treatment of his relatives. I would highly recommend this lovely home.
Thank you for your "Excellent" review of our ownership, management, our staff and the care we deliver. We are delighted to hear that you felt your father's end of life care was "Exceptional". This has made us all feel very proud. Thank you for highly recommending our "lovely home".
But on entering Hampton House my worries disappeared. A very smart welcoming entrance extremely comfortable en-suite room with tv, immediately I felt in a safe place with so many delightful carers around all asking if I wanted anything or help to do something.
They cannot do enough for you and the whole atmosphere is calm and reassuring. I have felt very safe and secure here. A lovely place! Excellent food too!
Best wishes from Roz and all the team!
Pleasant break.
Thank you for your excellent review. It was our pleasure to have you staying for respite. We do hope you choose to return to us in the future. Our goal is to exceed our residents' expectations - so we will make extra efforts to ensure our activities meet your aspirations.
Hampton House has a relaxed friendly atmosphere along with very efficient, friendly staff. Good service!
We are delighted to receive another "Excellent" review. We are pleased to know that our atmosphere is relaxed and our friendly staff provided an efficient service.
I have been here 3 weeks and found everyone very helpful, nothing is too much trouble. The food is very nice and plentiful. I don't think a nicer place could be found. The only downside is few of the residents have much to say.
Thank you for your review. We are pleased to hear our staff are helpful and you are enjoying our delicious home cooked food!
Food - Good with a wide choice.
Entertainment - Excellent.
Room - Very good.
We are delighted to receive your "Excellent" review. We hope to see you again in the future.
I have been satisfied with the treatment of the staff who sometimes are a little forgetful. They are very kind and caring. The food is excellent and in my four weeks here have not had a meal duplicated. I was here two years ago and had no hesitation in coming back fo respite after five weeks in a hospital. The staff are always cheerful in spite of working very hard I have noticed they pay particular attention to people unable to attend to themselves.
Thank you for our "Excellent" review. We are delighted to know your respite stay with us helped you recover from your time in the hospital and prepare you for returning home. Thank you for rebooking a respite stay with us.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Hamptons.
There are no upcoming events for The Hamptons.
Awards / Recognitions (2)
- 01 Feb 2018Recipient: The Hamptons
- 15 Feb 2016Recipient: The Hamptons
Accreditations
There are no accreditations posted yet for The Hamptons.
Meet the Team (4)

Kim took on the role of Home Manager in 2023.
Undertaking the busy day-to-day duties of the home, Kim takes responsibility for managing and supporting the staff teams in all departments. She partakes in resident assessments and reviews, compiles staffing rotas and conducts periodic staff and resident meetings as required.
She is also the first point of contact for enquiries to the home, whether this be from existing residents and their families, external professionals, or potential residents and their families. She particularly enjoys this aspect, as having a long history of employment with the company has fuelled her with the confidence to express the home’s long history of excellent care standards and continuation of a second-to-none service delivery for all residents under the home’s care.
Initially joining the company in September 2007, Kim quickly began to thrive on any challenges she was presented with and took pride in the accomplishment of overcoming them. Her loyalty, drive and determination served her well, and seeing her potential, she was promoted into the role of Home Manager by the previous owners of the home after many dedicated years of service. Kim remains in the role following the home’s new ownership and staffing restructure.
Kim is keen to expand her knowledge and skills further, and is currently working towards a Level 4 Diploma in Adult Social Care.
“I’ve always viewed my role of Home Manager as a vocation, not just a job. I’ve been passionate about care for as long as I can remember. Leaving the home each day in the knowledge that I have contributed to making our residents' lives more comfortable is the best feeling in the world. Being able to fulfil the personal goals of every resident that comes through our doors is all the motivation I need to keep going.”

Vicki was promoted to the Care Manager role in June 2024, shortly following the new ownership status of the business.
Her day-to-day duties consist of tasks which support the Home Manager to ensure the home runs smoothly and efficiently. This includes supervision of shifts, overseeing allocation of duties by Senior Care staff, and consistently monitoring care practice to ensure the home maintains a second-to-none service delivery. Vicki is trained to order and administer medication to all residents who require it, and also has involvement in liaising with District Nurses and Doctors, in relation to residents’ healthcare and general wellbeing. Making it her mission to get to know each and every resident, she is able to put forward informed suggestions for the continuous improvement of care provision across the home, according to the needs and preferences of each individual.
Vicki first joined the company in August 2018, in the role of Senior Carer. After developing within her role in the several years which followed, she was then promoted to Care Leader in Autumn 2023. This role entailed more in-depth responsibilities such as ordering of medication and conducting supervision and appraisals of care staff. Vicki was also able to have further input with relatives and enjoyed tending to enquiries, showing potential residents around the home whilst answering their queries and alleviating any anxieties they may have about moving to a care home.
Following Capulet Care’s takeover of the home in May 2024, the Senior Management Team quickly recognised that Vicki was excelling in her role; her potential and capabilities stretched beyond her position. So, after some discussion regarding what the role of Care Manager entailed, Vicki was delighted to accept the promotion and has since embraced each and every challenge that has followed.
Keen to develop her knowledge and skills even further, Vicki is now studying to attain a Level 4 Diploma in Adult Care.
“I love the fact that my job enables me to maintain close contact with residents and good relationships with their families, whilst still being able to develop myself personally and professionally in a management role. I look forward to continuing to develop my skills and knowledge base via higher education and the support received by the Capulet Care Management Team”.

Sharon joined the company in November 2019 as Chef Manager, following a wealth of experience and longevity working in the catering and hospitality industry.
Working in a busy kitchen catering for the dietary needs of up to 36 residents, Sharon thrives on creativity and enjoys preparing home-cooked, appetising and wholly nutritional dishes which appeal to the preferences and requests of each resident. Time management is a must for Sharon, who is a firm believer in ‘what can be done today, don’t put off until tomorrow’.
Starting out as a carvery server at the age of 16, Sharon developed a passion for food, and over the following years took on various catering-related roles within the industry. Sharon first joined the care sector in 1993, initially starting as a part-time carer alongside her day job in café. Quickly realising that she enjoyed the environment, Sharon joined a care home company in 2000, taking on the role of Chef. She went on to attain NVQ 2 in cookery, and a qualification in Supervision in Management.
Due to a change in family commitments, Sharon made the difficult decision in 2019 to look for alternative employment with working hours that would enable her to continue doing the job she loved. The Hamptons (then Hampton House) left a lasting impression on Sharon from the moment she walked through the door. She describes it as a homely, warm environment, like a ‘home from home’ and continues to flourish in her role.
Quote:
“It’s a terrific feeling to work in a place that doesn’t feel like you’re ' at work’. I view the residents and staff at The Hamptons as an extended family. The biggest job satisfaction for me is closing the door at the end of the night and knowing I’ve done everything I can to make sure our lovely residents remain happy”

Paul joined the company in January 2019 in his role as Maintenance Operative.
Working within the interior and exterior areas of the home, Paul takes pride in tending to the maintenance requirements of the home, such as decorating, Portable Appliance (PAT) Testing and general repairs to keep The Hamptons safe and looking at its best, at all times.
In addition, Paul works hard to maintain the beautiful gardens surrounding the home, keeping the greenery and the scenic flower beds in immaculate condition for residents and visitors to enjoy. He acts as the first liaison for any external contractors visiting the home and also takes responsibility for constructing any new equipment for the home, from beds to barbecues!
In his earlier career, Paul had worked as a night-time mail sorter and postman, but after taking on a part-time maintenance position for a charitable trust house, he discovered he had a flair for the job, and decided to take a change of direction, looking for a full-time position in the field. The Hamptons seemed an ideal fit, and Paul was delighted when he was offered the job. Fuelled by the fulfilment he feels in putting his skills to good use, Paul remains motivated to provide excellent service delivery within his role.
Quote:
“It gives me a great sense of job satisfaction to contribute to a service caring for the elderly, ensuring their surroundings remain idyllic and helping them to enjoy life. No two days are the same, and each day brings a different challenge.”
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