The Hamptons

94 Leckhampton Road, Cheltenham GL53 0BN
Review Us
9.1 45 Reviews
  • The Hamptons, Cheltenham
The Hamptons in Cheltenham cares for people with compassion and respect.

Trained, friendly staff support people with their individual care needs.

Social activities are organised for residents to participate in to suit their interests.   

Staff treat residents with dignity and respect.   

Nutritious and tasty meals are provided for residents each day.
Show The Hamptons on the Map

Care Provided by The Hamptons

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Our fees vary depending upon the individuals care needs and the bedroom available. The extra costs incurred are for hairdressing, chiropody, newspapers and personal toiletries.

Contact The Hamptons to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Hamptons to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Juliet Briggs (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)

Visiting

  • Open visiting - any time. Please avoid residents mealtimes.

Parking

  • Ample FREE parking outside the front of the home in the generous car park.

The Hamptons Reviews (45)

9.1

The Hamptons has a Review Score of 9.1 (9.088) out of 10, based on 7 reviews in the last 2 years.
Over all time The Hamptons has 45 reviews.

Overall Experience
  • 41
  • 4
  • 0
  • 0
  • 0
Date Published
  • 45
  • 6
  • 6
  • 7
  • 38
Reviewer Connection to The Hamptons
  • 18
  • 11
  • 8
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 45, showing 41-45
Review from Debra R (Friend of Resident) published on 22 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
I can highly recommend Hampton House for both respite and permanent residence. The staff are very caring and always welcoming. The owners are hands on in ensuring it runs like clockwork and make sure the resident's individual needs are catered for. 10/10!
Reply from Rosalind Elliott, Owner/Director at The HamptonsThank you for your recent review. Our hands-on involvement means that our standards are high and we all strive to work efficiently and effectively for the good of our residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Valerie P (Resident) assisted by family/friend published on 11 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed at Hampton House for 10 days for respite following hip replacement surgery. The care I received was exceptional. A very professional approach but also friendly and welcoming. I would recommend this home to anyone. The owner and staff were amazing to myself and my family nothing was too much
trouble. I felt safe and happy 24 hours a day!
Reply from Rosalind Elliott, Owner at The HamptonsThank you for your review for your recent convalescence stay. We are delighted to know that you found our service to be "excellent" in every way,and you received "exceptional" care. We are pleased to know that "nothing was too much trouble". We pride ourselves on being responsive and delivering individual care in our unique environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian (Son of Resident) published on 11 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last four years of her life at Hampton house after suffering a stroke. She told me that she was very comfortable and extremely happy there and considered it her home. Living in Cheshire and only able to make monthly visits this was very reassuring and during her time as a resident
it was needless to say very reassuring for myself and her immediate family. Her friends who visited her on a more frequent basis, including one who was a retired nurse were always very complementary about Hampton House and I have no doubt they would have informed me immediately if anything was amiss. During my mother's final years at Hampton House there were extensive alterations being made, and as an engineer, I found it amazing that such work could be carried out without any disruption to the standard of service and care my mother and the other residents received. No doubt the owners took great care to ensure only first class building contractors were employed.
Reply from Rosalilnd Elliott, Director at The HamptonsThank you Ian, for your "Excellent" review of our service. We are delighted to know that you always felt reassured that Mum was in our safe and caring hands, for the last four years of her life. Thank you too, for your compliments about the lack of disruptions to our residents and your professional judgements about our extensive refurbishments. We are always mindful that our residents quality of life and enjoyment are at the forefront of all our decisions.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dorothy B (Resident) published on 20 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were very kind and helpful. The home is very comfortable and clean. Food excellent.
Reply from Rosalind Elliott, Director at The HamptonsThank you for your positive review about your recent respite stay with us, and all your "Excellent" ratings. It is always our pleasure to accommodate respite and convalescence stays when we have availability.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from June B (Resident) published on 28 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very motivated to help patients to lead as normal life as possible, they are very kind and encouraging to all of us. It is so nice I am very sad to leave but leave I must!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.1 (9.088)

Overview of Review Score

The Review Score of 9.1 (9.088) out of 10 for The Hamptons is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.542 for The Hamptons is calculated as follows: ( (51 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.542
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.546 Points relating to the number of positive Reviews for The Hamptons is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 7 Positive Reviews ÷ 7.4 = 0.946
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hamptons to verify any information. View our terms and conditions. The Hamptons has an Enhanced Service - more info.