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The Hamptons

94 Leckhampton Road, Cheltenham, Gloucestershire GL53 0BN
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The Hamptons, Cheltenham
The Hamptons, Cheltenham
The Hamptons, Cheltenham

The Hamptons in Cheltenham cares for people with compassion and respect.

Trained, friendly staff support people with their individual care needs.

Social activities are organised for residents to participate in to suit their interests.

Staff treat residents with dignity and respect.

Nutritious and tasty meals are provided for residents each day.

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Care Provided by The Hamptons

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,650From £1,650
Residential Dementia CareFrom £1,650From £1,650

Our fees vary depending upon the individuals care needs and the bedroom available. The extra costs incurred are for hairdressing, chiropody, newspapers and personal toiletries.

Contact The Hamptons to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Juliet Briggs (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)

Visiting

  • Open visiting - any time. Please avoid residents mealtimes.

Parking

  • Ample FREE parking outside the front of the home in the generous car park.

The Hamptons Reviews (45)

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8.8

The Hamptons has a Review Score of 8.8 (8.840) out of 10, based on 6 reviews in the last 2 years. Over all time The Hamptons has 45 reviews.

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Showing 45 reviews matching selected criteria
Review from Debra R (Friend of Resident) published on 22 November 2016 Submitted via Website
Overall Experience

I can highly recommend Hampton House for both respite and permanent residence. The staff are very caring and always welcoming. The owners are hands on in ensuring it runs like clockwork and make sure the resident's individual needs are catered for. 10/10!

Reply from Rosalind Elliott, Owner/Director at The Hamptons

Thank you for your recent review. Our hands-on involvement means that our standards are high and we all strive to work efficiently and effectively for the good of our residents.

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Review from Valerie P (Resident / Service User) published on 11 August 2016 Submitted via Postal Card
Overall Experience

I stayed at Hampton House for 10 days for respite following hip replacement surgery. The care I received was exceptional. A very professional approach but also friendly and welcoming. I would recommend this home to anyone. The owner and staff were amazing to myself and my family nothing was too much trouble. I felt safe and happy 24 hours a day!

Reply from Rosalind Elliott, Owner at The Hamptons

Thank you for your review for your recent convalescence stay. We are delighted to know that you found our service to be "excellent" in every way,and you received "exceptional" care. We are pleased to know that "nothing was too much trouble". We pride ourselves on being responsive and delivering individual care in our unique environment.

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Review from Ian (Son of Resident) published on 11 May 2016 Submitted via Website
Overall Experience

My mother spent the last four years of her life at Hampton house after suffering a stroke. She told me that she was very comfortable and extremely happy there and considered it her home. Living in Cheshire and only able to make monthly visits this was very reassuring and during her time as a resident it was needless to say very reassuring for myself and her immediate family. Her friends who visited her on a more frequent basis, including one who was a retired nurse were always very complementary about Hampton House and I have no doubt they would have informed me immediately if anything was amiss. During my mother's final years at Hampton House there were extensive alterations being made, and as an engineer, I found it amazing that such work could be carried out without any disruption to the standard of service and care my mother and the other residents received. No doubt the owners took great care to ensure only first class building contractors were employed.

Reply from Rosalilnd Elliott, Director at The Hamptons

Thank you Ian, for your "Excellent" review of our service. We are delighted to know that you always felt reassured that Mum was in our safe and caring hands, for the last four years of her life. Thank you too, for your compliments about the lack of disruptions to our residents and your...  

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Review from Dorothy B (Resident / Service User) published on 20 April 2016 Submitted via Postal Card
Overall Experience

All the staff were very kind and helpful. The home is very comfortable and clean. Food excellent.

Reply from Rosalind Elliott, Director at The Hamptons

Thank you for your positive review about your recent respite stay with us, and all your "Excellent" ratings. It is always our pleasure to accommodate respite and convalescence stays when we have availability.

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Review from June B (Resident / Service User) published on 28 October 2015 Submitted via Postal Card
Overall Experience

The staff are very motivated to help patients to lead as normal life as possible, they are very kind and encouraging to all of us. It is so nice I am very sad to leave but leave I must!

Facilities
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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for The Hamptons.

Upcoming Events

There are no upcoming events for The Hamptons.

Awards / Recognitions (2)

  • 01 Feb 2018Recipient: The Hamptons
  • 15 Feb 2016Recipient: The Hamptons

Accreditations

There are no accreditations posted yet for The Hamptons.

Meet the Team (4)

Kim Roch
Kim RochJob Title:Home ManagerJoined: 2007

Kim took on the role of Home Manager in 2023.

Undertaking the busy day-to-day duties of the home, Kim takes responsibility for managing and supporting the staff teams in all departments. She partakes in resident assessments and reviews, compiles staffing rotas and conducts periodic staff and resident meetings as required.

She is also the first point of contact for enquiries to the home, whether this be from existing residents and their families, external professionals, or potential residents and their families. She particularly enjoys this aspect, as having a long history of employment with the company has fuelled her with the confidence to express the home’s long history of excellent care standards and continuation of a second-to-none service delivery for all residents under the home’s care.

Initially joining the company in September 2007, Kim quickly began to thrive on any challenges she was presented with and took pride in the accomplishment of overcoming them. Her loyalty, drive and determination served her well, and seeing her potential, she was promoted into the role of Home Manager by the previous owners of the home after many dedicated years of service. Kim remains in the role following the home’s new ownership and staffing restructure.

Kim is keen to expand her knowledge and skills further, and is currently working towards a Level 4 Diploma in Adult Social Care.

“I’ve always viewed my role of Home Manager as a vocation, not just a job. I’ve been passionate about care for as long as I can remember. Leaving the home each day in the knowledge that I have contributed to making our residents' lives more comfortable is the best feeling in the world. Being able to fulfil the personal goals of every resident that comes through our doors is all the motivation I need to keep going.”

Vicki Heckles
Vicki HecklesJob Title:Care ManagerJoined: 2019

Vicki was promoted to the Care Manager role in June 2024, shortly following the new ownership status of the business.

Her day-to-day duties consist of tasks which support the Home Manager to ensure the home runs smoothly and efficiently. This includes supervision of shifts, overseeing allocation of duties by Senior Care staff, and consistently monitoring care practice to ensure the home maintains a second-to-none service delivery. Vicki is trained to order and administer medication to all residents who require it, and also has involvement in liaising with District Nurses and Doctors, in relation to residents’ healthcare and general wellbeing. Making it her mission to get to know each and every resident, she is able to put forward informed suggestions for the continuous improvement of care provision across the home, according to the needs and preferences of each individual.

Vicki first joined the company in August 2018, in the role of Senior Carer. After developing within her role in the several years which followed, she was then promoted to Care Leader in Autumn 2023. This role entailed more in-depth responsibilities such as ordering of medication and conducting supervision and appraisals of care staff. Vicki was also able to have further input with relatives and enjoyed tending to enquiries, showing potential residents around the home whilst answering their queries and alleviating any anxieties they may have about moving to a care home.

Following Capulet Care’s takeover of the home in May 2024, the Senior Management Team quickly recognised that Vicki was excelling in her role; her potential and capabilities stretched beyond her position. So, after some discussion regarding what the role of Care Manager entailed, Vicki was delighted to accept the promotion and has since embraced each and every challenge that has followed.

Keen to develop her knowledge and skills even further, Vicki is now studying to attain a Level 4 Diploma in Adult Care.

“I love the fact that my job enables me to maintain close contact with residents and good relationships with their families, whilst still being able to develop myself personally and professionally in a management role. I look forward to continuing to develop my skills and knowledge base via higher education and the support received by the Capulet Care Management Team”.

Sharon Mitten
Sharon MittenJob Title:Chef ManagerJoined: 2019

Sharon joined the company in November 2019 as Chef Manager, following a wealth of experience and longevity working in the catering and hospitality industry.

Working in a busy kitchen catering for the dietary needs of up to 36 residents, Sharon thrives on creativity and enjoys preparing home-cooked, appetising and wholly nutritional dishes which appeal to the preferences and requests of each resident. Time management is a must for Sharon, who is a firm believer in ‘what can be done today, don’t put off until tomorrow’.

Starting out as a carvery server at the age of 16, Sharon developed a passion for food, and over the following years took on various catering-related roles within the industry. Sharon first joined the care sector in 1993, initially starting as a part-time carer alongside her day job in café. Quickly realising that she enjoyed the environment, Sharon joined a care home company in 2000, taking on the role of Chef. She went on to attain NVQ 2 in cookery, and a qualification in Supervision in Management.

Due to a change in family commitments, Sharon made the difficult decision in 2019 to look for alternative employment with working hours that would enable her to continue doing the job she loved. The Hamptons (then Hampton House) left a lasting impression on Sharon from the moment she walked through the door. She describes it as a homely, warm environment, like a ‘home from home’ and continues to flourish in her role.

Quote:

“It’s a terrific feeling to work in a place that doesn’t feel like you’re ' at work’. I view the residents and staff at The Hamptons as an extended family. The biggest job satisfaction for me is closing the door at the end of the night and knowing I’ve done everything I can to make sure our lovely residents remain happy”

Paul Bostock
Paul BostockJob Title:MaintenanceJoined: 2019

Paul joined the company in January 2019 in his role as Maintenance Operative.

Working within the interior and exterior areas of the home, Paul takes pride in tending to the maintenance requirements of the home, such as decorating, Portable Appliance (PAT) Testing and general repairs to keep The Hamptons safe and looking at its best, at all times.

In addition, Paul works hard to maintain the beautiful gardens surrounding the home, keeping the greenery and the scenic flower beds in immaculate condition for residents and visitors to enjoy. He acts as the first liaison for any external contractors visiting the home and also takes responsibility for constructing any new equipment for the home, from beds to barbecues!

In his earlier career, Paul had worked as a night-time mail sorter and postman, but after taking on a part-time maintenance position for a charitable trust house, he discovered he had a flair for the job, and decided to take a change of direction, looking for a full-time position in the field. The Hamptons seemed an ideal fit, and Paul was delighted when he was offered the job. Fuelled by the fulfilment he feels in putting his skills to good use, Paul remains motivated to provide excellent service delivery within his role.

Quote:

“It gives me a great sense of job satisfaction to contribute to a service caring for the elderly, ensuring their surroundings remain idyllic and helping them to enjoy life. No two days are the same, and each day brings a different challenge.”

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