Care Homes Owned by Capulet Care

with trust & hope the positive vibes continue .
I take this opportunity to thank all those consistently in contact with my father n extra praise directed towards the RED COATS

he is not a danger to himself or other residents or staff. He is on a 1-1 so we get to chat with many carers, which gives a good insight in to them as people. This is important for us, as they are a part of our Dad's and our lives and it helps to form connections and bonds with them.

Relevant staff do a fantastic job in gathering evidence and preparing for reviews, and in presenting what Dad's needs are and how they need to be met.

Dad could not be in a better place to be cared for.

and cognitive skills. Mum has challenging behavioural problems especially with audio sensory overloads and staff ensure that she is able to step away and usually goes for long walks around the grounds. Both my sister and myself feel 100% is now in a safe and comfortable environment and know the whole of the Staff, Lovely Linda, Natalie, Natasha, Amy, Julie, Emily and Caron to name just a few really really do care about Mum and all staff appreciate any comments or advice from family members and take them onboard to help Mums stay an even better experience. My niece described it perfectly- Nan is now in a place where she can lose her mind peacefully and be safe with dignity.

is amazing. They threw a little party for my mums birthday earlier in the year and for my recent birthday they sent me a card from my dad complete with his fingerprints. Putting a loved one in a care home is one of the most difficult decisions to make but the peace of mind that comes when you know they are so well cared for is unparalleled. The staff are truly amazing and we couldn't be more grateful for the care they give.

worked extremely hard to make this event a most enjoyable afternoon while remembering those no longer here. Well done to everyone!

to withdraw his previous medications.
The home is always kept clean. There are regular opportunities provided to give feedback on care within the home. It is of benefit, particularly with challenging behaviour, that the home is modern, purpose-built and on one level.
The training of staff in dementia care is very thorough and a large number of staff are always on duty. On visits to hospital for appointments or for admission, he has always been accompanied by a staff member.
The staff are always very approachable and welcoming; I have always felt at ease whilst my husband is at Perton Manor, knowing he will be well-looked after and I will be kept informed about his condition.

to find a home that would take her due to her complex condition, but we found Perton Manor. Here she has been treated with respect, care and love. It's lovely to see glimpses of her personality, be it singing with her, laughing with her or simply holding her hand. Everyone is kind and considerate to both the resident and the family members. Also, staff are highly trained to deal with complex and challenging behaviours. Here at Perton Manor they've enabled her personality to continue.

since she joined this community is nothing short of remarkable.
The staff are truly incredible. Their knowledge of mom's complex needs, together with their genuine compassion and positive pathways has created an environment where she now feels safe, understood, and loved. What was once a state of deep despair has grown into so much more calm and happiness. They have not only met her medical and personal care requirements but are totally dedicated to her emotional well-being. The specialist support she receives for her complex needs is above and beyond, and for us as a family we know she is so loved and cared for, and we couldn't ask for anything more.

An excellent home.

cleanest and friendliest. It feels more like a hotel with that personal touch. Thank you, Hampton House. Dad's so happy.

and I am very grateful. Thank you.

is confusion when booking appointments for visitors or hospital consultations and errors regarding paperwork. When I have complained formally regarding this I received a corporate verbal apology not written and an assurance this will not happen again. It does happen again and yet another apology. I have concerns regarding health and safety in certain areas and have addressed these concerns with the manager. I feel the building and security is reminiscent of a 1980s institutional centre and has not really come onto the 21st century regarding vision, scope and development for the future needs of the residents and client needs.

at times.
The home manager and staff member who deals with the dementia pathways, who works between another home in the group and Woodford do an excellent job in explaining and sorting out any problems that arise. Calls are made to me to inform me of any problems or issues that arise with my husband, which I find very reassuring.
The well-being team work well with the residents with music, walks and various activity programs.
No home is perfect but everyone at Woodford tries their best to make this a happy loving home for our loved ones. I have to admit for myself an open and honest relationship with the management team is a bonus.

him with care and understanding of his needs.
They senior staff have always told me the truth and although this has been difficult to accept at times I have appreciated their honesty.