Care Home Owned by Capulet Care in Gloucestershire
9.1
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Gloucestershire for Capulet Care are showing below.
View the details of all 3 locations (with 62 reviews) owned by Capulet Care
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Capulet Care Locations in Gloucestershire (1)
The Hamptons
9.1
45 reviews
94 Leckhampton Road, Cheltenham GL53 0BN
"I appreciated all the effort and generosity offered during December to celebrate Christmas. The home was beautifully decorated and Mum was…" Read all 45 reviews
Location Type Care Home
The Hamptons in Cheltenham cares for people with compassion and respect. Trained, friendly staff support people with their individual care needs. Social activities are organised for residents to participate in to suit their interests. Staff… Read more about The Hamptons
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Younger Adults
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- Acquired Brain Injury
- 37 Rooms
Other Care Groups you may be interested in:
Capulet Care Reviews in Gloucestershire (45)
9.1
Capulet Care has a Group Review Score of 9.1 (9.088) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Capulet Care must have a Review Score.
Review of
The Hamptons
from RICHARD J (Husband of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The Hamptons is an excellent care home with very good rooms and facilities. The staff are caring and have the best interests of all clients in their care. They have a number of experienced staff and some younger staff who do not have the life experience to fully understand the emotional needs needs
of residents but that is inevitable whilst they learn. The food is outstanding and the management first class, especially in working with the relatives of residents. The range of activities is good without being outstanding.
Reply from Kim Roch, Home Manager at The HamptonsThank you for your kind words and recognising we have the best interest of all the clients. We work hard alongside our apprentices and to train those new to care, to ensure a quality throughout.
Your feedback is important to us and will help us ensure we are improving consistently with our services provided.
Your feedback is important to us and will help us ensure we are improving consistently with our services provided.
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Review of
The Hamptons
from Heather M (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I appreciated all the effort and generosity offered during December to celebrate Christmas. The home was beautifully decorated and Mum was thrilled to be able to share her crib scene ; this helped her to feel involved.
It was lovely to participate in the Christmas party and the communion service which
It was lovely to participate in the Christmas party and the communion service which
was open to family members. Mum enjoyed all the carol singing with the children from the local primary school and the concert by "The Tuesdays" . Thank you for arranging these special activities. As usual the food and drink over the festive season was excellent. Seeing Mum engage in the drinks parties was heartening.
The family also appreciated the welcome, provision of plenty of tea and cake and a lovely space in which to celebrate Mum's birthday. Thank you.
The family also appreciated the welcome, provision of plenty of tea and cake and a lovely space in which to celebrate Mum's birthday. Thank you.
Reply from Kim Roch, Home Manager at The HamptonsWe are please to hear you and your family enjoyed the festivities, we certainly did.
Thank you for your kind review and ratings. It's nice to see a 5 star for Overall Experience.
Thank you for your kind review and ratings. It's nice to see a 5 star for Overall Experience.
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Review of
The Hamptons
from Veryan L (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother spent 5 weeks in The Hamptons, after a fall at home, until her peaceful end. She was treated with the utmost compassion and dignity throughout her stay and watching the staff interact with her was joyful. Witnessing the staff come into bid her goodbye at the end of her life, brought tears
to my eyes and made me realise how much they all care about their residents. The night staff were equally caring as they spend many nocturnal hours with them.
My father who has dementia, is also a resident and the staff ensured that my mother's confidentiality was upheld whilst Dad could visit regularly. The staff sent me pictures of them together on Christmas Day!
The home is bright, airy and it never smells. The garden is fabulous for residents to walk around and to sit out in the sunshine. Food is good and plentiful.
Moving both my parents to The Hamptons, where they are cared for so much better then I could do, is the best decision our family made. The staff are fantastic!
My father who has dementia, is also a resident and the staff ensured that my mother's confidentiality was upheld whilst Dad could visit regularly. The staff sent me pictures of them together on Christmas Day!
The home is bright, airy and it never smells. The garden is fabulous for residents to walk around and to sit out in the sunshine. Food is good and plentiful.
Moving both my parents to The Hamptons, where they are cared for so much better then I could do, is the best decision our family made. The staff are fantastic!
Reply from Kim Roch, Home Manager at The HamptonsThank you for your kind words. Being able to support dad and your family through mum's palliative journey was an experience we will all remember as dignified and a privilege. It was an absolute pleasure to be part of your mother's end-of-life care. All the staff feel a genuine commitment to providing the best care to our residents, right up until their last day.
It's good to see your positive comments are not just about the care, but the environment and food too.
I will ensure all the staff are aware of your lovely feedback.
It's good to see your positive comments are not just about the care, but the environment and food too.
I will ensure all the staff are aware of your lovely feedback.
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Review of
The Hamptons
from Sally L (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has lived at this excellent home for two years. She really enjoys the attention, the company and the really delicious food. Everyone who visits comments on how contented she is, and how the home feels like a hotel rather than a care home. The public areas leading onto the garden are spacious
and light. There is a wonderfully calm atmosphere, the staff are experienced and kind. The home is very welcoming to visitors, I really enjoy going there. Every area in the home is spotlessly clean. I feel completely confident that all the carers have my mum's best interests at heart and are skilled at knowing exactly what she needs when, in terms of medical attention, nutrition, a lovely bath or just a chat. I feel very lucky my mother is here, she often says 'I am in the right place'.
Reply from Richard Hodgkisson, Business Director at The HamptonsThank you for sharing such a wonderful review. It's a pleasure to know your mother feels happy, comfortable, and well supported with us. We're grateful for your trust and truly appreciate your kind words about our home and team.
The Hamptons Team
The Hamptons Team
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Review of
The Hamptons
from T P (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been a resident here for almost a year. During this time, she has always been shown kindness by the staff and was made to feel very welcome when she first moved in.
As a family member who visits often, I have also been made to feel welcome. The home always feels clean and warm. I would recommend
As a family member who visits often, I have also been made to feel welcome. The home always feels clean and warm. I would recommend
The Hamptons and feel
confident that my mum is being well cared for.
confident that my mum is being well cared for.
Reply from Richard Hodgkisson, Business Director at The HamptonsThank you for your lovely feedback. We're so pleased to hear how happy and settled your mother is, and that she feels "in the right place." Your kind words about our staff, atmosphere, and care mean a great deal to us. It's a privilege to look after your mother, and we're grateful for your trust.
The Hamptons team
The Hamptons team
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Review of
The Hamptons
from B R (Respite Resident) assisted by family/friend published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
This was adequate for a short stay. The lack of stimulation or organised activities was a disappointment.
Housekeeping was irregular, sometimes came to make my bed before I was out of it, and breakfast was served in my room between 7:50 and 8:30 (mostly about 8:15), which was much earlier than my
Housekeeping was irregular, sometimes came to make my bed before I was out of it, and breakfast was served in my room between 7:50 and 8:30 (mostly about 8:15), which was much earlier than my
normal time. The food quality was satisfactory, but the portions were smaller than I am used to.
Reply from Kim Roch, Home Manager at The HamptonsHello
Thank you for your review, we make every effort to provide an individual care package, tailored to the the individuals needs and preferences.
Your comments are valued and will help us to address the matters you have raised.
We are glad your Overall experience is good and wish you the best for the future.
Kind Regards
Kim Roch
Thank you for your review, we make every effort to provide an individual care package, tailored to the the individuals needs and preferences.
Your comments are valued and will help us to address the matters you have raised.
We are glad your Overall experience is good and wish you the best for the future.
Kind Regards
Kim Roch
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Review of
The Hamptons
from H N (Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have had excellent treatment since I have been here and would recommend the home. The staff are kind and very helpful.
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Review of
The Hamptons
from K N (Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A friendly stay. Excellent staff. Good food and service. Would recommend.
Reply from Kim Roch, Deputy Manager at The HamptonsThank you for your feedback. We are glad you enjoyed your stay. Your positive comments are greatly received.
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Review of
The Hamptons
from J S (Respite Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My stay even though short was incredibly enjoyable.
Nothing was too much trouble for all the staff.
I wouldn't hesitate to stay again if the need arose.
Nothing was too much trouble for all the staff.
I wouldn't hesitate to stay again if the need arose.
Reply from Roz Elliott, Owner at The HamptonsThank you for your positive comments about your convalescence stay. We are delighted to hear you would stay with us again! It was our pleasure to care for you.
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Review of
The Hamptons
from Rosemary J (Wife of Resident) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband spent a week of respite care in Hampton House Care Home from 19/10/23-26/10/23. He has dementia and prostate cancer. So has physical and mental requirements. He was looked after by very caring and friendly staff. All his needs were attended to and he was treated with dignity and kindness.
An excellent home.
Reply from Roz Elliott, Owner at The HamptonsThank you for your positive review. It was our pleasure to provide respite support for your husband and we hope to see him again in the future.
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Review of
The Hamptons
from J T (Respite Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I came to Hampton after a two-month stay in hospital and another care home which did not fit my needs and found here. Companionship among staff and clients alike, which I really needed.
Reply from Roz Elliott, Owner at The HamptonsThank you for taking the time to provide us a review. We are delighted to hear you have found companionship and Hampton House has suited your care needs.
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Review of
The Hamptons
from Doreen T (Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot find anything here to fault, the service and care is excellent. We enjoy our meals, the food is healthy and very tasty. We find everyone very kind and ready to help in any way they can.
Reply from Roz Elliott, Owner at The HamptonsThank you for your positive review. We are delighted to hear you found our service and care "excellent". Our chefs take pride in serving our home-cooked food and we are pleased you found the menu choices healthy and very tasty.
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Review of
The Hamptons
from Trevor S (Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I'm very impressed by the care given, the good food, the comfort in my room. Everything is excellent.
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Review of
The Hamptons
from Elizabeth F (Daughter of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Hampton House is so clean, with no nasty smells, and the staff show great care and compassion. Not only are they fantastic with the residents, but they are also great with the families of the residents. Before my father became a resident, I viewed several homes, but Hampton jumped out as by far the
cleanest and friendliest. It feels more like a hotel with that personal touch. Thank you, Hampton House. Dad's so happy.
Reply from Roz Elliott, Owner at The HamptonsThank you very much for your positive review and complimentary comments. We are thrilled to hear that you feel you have made the right choice for Dad to live at Hampton House.
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Review of
The Hamptons
from Malcolm S (Respite Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have just had a hip replacement and spent two weeks of respite care at Hampton House. The staff have been excellent, fantastic food and a great room.
I lost my brother two days after I arrived, and the staff were brilliant. Nothing was too much trouble, They helped me through a very difficult time,
I lost my brother two days after I arrived, and the staff were brilliant. Nothing was too much trouble, They helped me through a very difficult time,
and I am very grateful. Thank you.
Reply from Roz Elliott, Owner at The HamptonsThank you for your positive response. We were delighted to support you after your operation and during your time of bereavement. Best wishes from all the team.
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Review of
The Hamptons
from R M (Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I found the staff very helpful and friendly.
Reply from Roz Elliott, Owner at The HamptonsIt was our pleasure to provide you with a recent respite stay. We are all delighted to see that you have provided 5/5 scores, across the whole range of criteria and you would found our team helpful and friendly. Best wishes from all the team!
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Review of
The Hamptons
from Jean J (Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been very happy at Hampton House - Care Home for the Elderly, the staff listen and do all they can to help when personal problems arise. I have full confidence in them all. They do what they say they will and this has given me confidence throughout my stay. They organise a range of activities
and treat everyone as an individual.
Reply from Roz Elliott, Owner at The HamptonsThank you for your positive comments about the support our staff have provided you during your stay. We are delighted to hear that you have rated us as "excellent" across the whole range of criteria.
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Review of
The Hamptons
from M I (Son of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Hampton House reacted really quickly for an urgent admission and was very flexible. They had an outstanding care ethos and very high standards. The home was as good as it could possibly be, and the overall experience was excellent.
Reply from Roz Elliott, Owner at The HamptonsThank you for your outstanding review! Our team will all be delighted to hear you have scored us so highly across all the criteria. It was our pleasure to come to your rescue, and we are delighted to hear your overall experience was excellent.
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Review of
The Hamptons
from J W (Daughter of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum enjoyed her weeks stay at Hampton House and will certainly be back again!
Reply from Roz Elliott, Owner at The HamptonsThank you for reviewing your mother's recent respite stay. We are pleased to hear you would recommend Hampton House. We look forward to welcoming Mum back in the future.
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Review of
The Hamptons
from J P (Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Really enjoyed my stay here. The room was lovely, and the care and attention have been excellent. Food is really good with a good variety.
Reply from Roz Elliott, Owner at The HamptonsWe are delighted to hear that you have rated us as 5 stars ***** across all the categories - thank you for your feedback it means so much to our team to know that you were completely happy with your recent care experience at Hampton House. Best wishes from Roz and all the team.
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