Hampton House - Care Home for the Elderly

94 Leckhampton Road, Cheltenham GL53 0BN

Hampton House - Care Home for the Elderly, Cheltenham, Gloucestershire
Hampton House - Care Home for the Elderly, Cheltenham, Gloucestershire
Hampton House - Care Home for the Elderly, Cheltenham, Gloucestershire

Established since 1960, Hampton House, located in Leckhampton, Cheltenham is a family run home offering a range of care packages for the elderly in a high quality, warm and homely setting.

Hampton House has undergone an extension and complete refurbishment during 2014/15. The professional, calm and friendly atmosphere created by the 'hand picked' care workers, ensures the residents can fully enjoy their autumn years in luxurious and comfortable surroundings. Family and friends can relax knowing that their loved ones are receiving the quality care they deserve.

Residents are welcomed for permanent residency, respite, holidays and short term care, convalescence and day care.

Owner: Curtis Homes Ltd

Person in charge: Roz Elliott (Proprietor/Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 30

Shared Rooms: 1

Rooms with ensuite WC: 31

Weekly Charges Guide: Personal Care Single £825 – £925

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Ample parking outside the front of the home in our own generous car park.

Latest Care Quality Commission* Report on Hampton House - Care Home for the Elderly: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 16 Jun 2017

We have a room with ensuite facilities, for a permanent or respite booking on the ground floor. We are always happy to take future bookings, for respite and convalescence. Give us a ring to discuss your requirements. We will be most happy to help!

Reviews

9.8 Hampton House - Care Home for the Elderly has a Review Score of 9.8 (9.818)

The Review Score of 9.8 (maximum of 10) for Hampton House - Care Home for the Elderly is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Hampton House - Care Home for the Elderly in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.88 for Hampton House - Care Home for the Elderly is calculated as follows: ( (95 Excellents x 5) + (13 Goods x 4) ) ÷ 108 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.938 Points relating to the number of positive Reviews for Hampton House - Care Home for the Elderly is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 6 Reviews ÷ 6.4 Target = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hampton House - Care Home for the Elderly?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hampton House - Care Home for the Elderly

  • Resident / Service User
    6
  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Hampton House has a relaxed friendly atmosphere along with very efficient, friendly staff. Good service!

How likely would you be to recommend Hampton House - Care Home for the Elderly? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rosalind Elliott, Director at Hampton House - Care Home for the Elderly responded to this review on 08 May 2017:

We are delighted to receive another "Excellent" review. We are pleased to know that our atmosphere is relaxed and our friendly staff provided an efficient service.

I have been here 3 weeks and found everyone very helpful, nothing is too much trouble. The food is very nice and plentiful. I don't think a nicer place could be found. The only downside is few of the residents have much to say.

How likely would you be to recommend Hampton House - Care Home for the Elderly? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rosalind Elliott, Director at Hampton House - Care Home for the Elderly responded to this review on 17 Mar 2017:

Thank you for your review. We are pleased to hear our staff are helpful and you are enjoying our delicious home cooked food!

Everyone excellent.
Food - Good with a wide choice.
Entertainment - Excellent.
Room - Very good.

How likely would you be to recommend Hampton House - Care Home for the Elderly? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rosalind Elliott, Director at Hampton House - Care Home for the Elderly responded to this review on 17 Mar 2017:

We are delighted to receive your "Excellent" review. We hope to see you again in the future.

I have been satisfied with the treatment of the staff who sometimes are a little forgetful. They are very kind and caring. The food is excellent and in my four weeks here have not had a meal duplicated. I was here two years ago and had no hesitation in coming back fo respite after five weeks in a hospital. The staff are always cheerful in spite of working very hard I have noticed they pay particular attention to people unable to attend to themselves.

How likely would you be to recommend Hampton House - Care Home for the Elderly? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rosalind Elliott, Director at Hampton House - Care Home for the Elderly responded to this review on 17 Mar 2017:

Thank you for our "Excellent" review. We are delighted to know your respite stay with us helped you recover from your time in the hospital and prepare you for returning home. Thank you for rebooking a respite stay with us.

I can highly recommend Hampton House for both respite and permanent residence. The staff are very caring and always welcoming. The owners are hands on in ensuring it runs like clockwork and make sure the resident's individual needs are catered for. 10/10!

How likely would you be to recommend Hampton House - Care Home for the Elderly? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rosalind Elliott, Owner/Director at Hampton House - Care Home for the Elderly responded to this review on 22 Nov 2016:

Thank you for your recent review. Our hands-on involvement means that our standards are high and we all strive to work efficiently and effectively for the good of our residents.

I stayed at Hampton House for 10 days for respite following hip replacement surgery. The care I received was exceptional. A very professional approach but also friendly and welcoming. I would recommend this home to anyone. The owner and staff were amazing to myself and my family nothing was too much trouble. I felt safe and happy 24 hours a day!

How likely would you be to recommend Hampton House - Care Home for the Elderly? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rosalind Elliott, Owner at Hampton House - Care Home for the Elderly responded to this review on 11 Aug 2016:

Thank you for your review for your recent convalescence stay. We are delighted to know that you found our service to be "excellent" in every way,and you received "exceptional" care. We are pleased to know that "nothing was too much trouble". We pride ourselves on being responsive and delivering individual care in our unique environment.

My mother spent the last four years of her life at Hampton house after suffering a stroke. She told me that she was very comfortable and extremely happy there and considered it her home. Living in Cheshire and only able to make monthly visits this was very reassuring and during her time as a resident it was needless to say very reassuring for myself and her immediate family. Her friends who visited her on a more frequent basis, including one who was a retired nurse were always very complementary about Hampton House and I have no doubt they would have informed me immediately if anything was amiss. During my mother's final years at Hampton House there were extensive alterations being made, and as an engineer, I found it amazing that such work could be carried out without any disruption to the standard of service and care my mother and the other residents received. No doubt the owners took great care to ensure only first class building contractors were employed.

How likely would you be to recommend Hampton House - Care Home for the Elderly? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rosalilnd Elliott, Director at Hampton House - Care Home for the Elderly responded to this review on 11 May 2016:

Thank you Ian, for your "Excellent" review of our service. We are delighted to know that you always felt reassured that Mum was in our safe and caring hands, for the last four years of her life. Thank you too, for your compliments about the lack of disruptions to our residents and your professional judgements about our extensive refurbishments. We are always mindful that our residents quality of life and enjoyment are at the forefront of all our decisions.

All the staff were very kind and helpful. The home is very comfortable and clean. Food excellent.

How likely would you be to recommend Hampton House - Care Home for the Elderly? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rosalind Elliott, Director at Hampton House - Care Home for the Elderly responded to this review on 20 Apr 2016:

Thank you for your positive review about your recent respite stay with us, and all your "Excellent" ratings. It is always our pleasure to accommodate respite and convalescence stays when we have availability.

The staff are very motivated to help patients to lead as normal life as possible, they are very kind and encouraging to all of us. It is so nice I am very sad to leave but leave I must!

How likely would you be to recommend Hampton House - Care Home for the Elderly? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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