The Hamptons

94 Leckhampton Road, Cheltenham GL53 0BN
Review Us
9.1 45 Reviews
  • The Hamptons, Cheltenham
The Hamptons in Cheltenham cares for people with compassion and respect.

Trained, friendly staff support people with their individual care needs.

Social activities are organised for residents to participate in to suit their interests.   

Staff treat residents with dignity and respect.   

Nutritious and tasty meals are provided for residents each day.
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Care Provided by The Hamptons

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Our fees vary depending upon the individuals care needs and the bedroom available. The extra costs incurred are for hairdressing, chiropody, newspapers and personal toiletries.

Contact The Hamptons to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Hamptons to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Juliet Briggs (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)

Visiting

  • Open visiting - any time. Please avoid residents mealtimes.

Parking

  • Ample FREE parking outside the front of the home in the generous car park.

The Hamptons Reviews (45)

9.1

The Hamptons has a Review Score of 9.1 (9.088) out of 10, based on 7 reviews in the last 2 years.
Over all time The Hamptons has 45 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Hamptons
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Total of 45, showing 1-20
Review from RICHARD J (Husband of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Hamptons is an excellent care home with very good rooms and facilities. The staff are caring and have the best interests of all clients in their care. They have a number of experienced staff and some younger staff who do not have the life experience to fully understand the emotional needs needs
of residents but that is inevitable whilst they learn. The food is outstanding and the management first class, especially in working with the relatives of residents. The range of activities is good without being outstanding.
Reply from Kim Roch, Home Manager at The HamptonsThank you for your kind words and recognising we have the best interest of all the clients. We work hard alongside our apprentices and to train those new to care, to ensure a quality throughout.
Your feedback is important to us and will help us ensure we are improving consistently with our services provided.
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Review from Heather M (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I appreciated all the effort and generosity offered during December to celebrate Christmas. The home was beautifully decorated and Mum was thrilled to be able to share her crib scene ; this helped her to feel involved.
It was lovely to participate in the Christmas party and the communion service which
was open to family members. Mum enjoyed all the carol singing with the children from the local primary school and the concert by "The Tuesdays" . Thank you for arranging these special activities. As usual the food and drink over the festive season was excellent. Seeing Mum engage in the drinks parties was heartening.
The family also appreciated the welcome, provision of plenty of tea and cake and a lovely space in which to celebrate Mum's birthday. Thank you.
Reply from Kim Roch, Home Manager at The HamptonsWe are please to hear you and your family enjoyed the festivities, we certainly did.
Thank you for your kind review and ratings. It's nice to see a 5 star for Overall Experience.
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Review from Veryan L (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 5 weeks in The Hamptons, after a fall at home, until her peaceful end. She was treated with the utmost compassion and dignity throughout her stay and watching the staff interact with her was joyful. Witnessing the staff come into bid her goodbye at the end of her life, brought tears
to my eyes and made me realise how much they all care about their residents. The night staff were equally caring as they spend many nocturnal hours with them.
My father who has dementia, is also a resident and the staff ensured that my mother's confidentiality was upheld whilst Dad could visit regularly. The staff sent me pictures of them together on Christmas Day!
The home is bright, airy and it never smells. The garden is fabulous for residents to walk around and to sit out in the sunshine. Food is good and plentiful.
Moving both my parents to The Hamptons, where they are cared for so much better then I could do, is the best decision our family made. The staff are fantastic!
Reply from Kim Roch, Home Manager at The HamptonsThank you for your kind words. Being able to support dad and your family through mum's palliative journey was an experience we will all remember as dignified and a privilege. It was an absolute pleasure to be part of your mother's end-of-life care. All the staff feel a genuine commitment to providing the best care to our residents, right up until their last day.
It's good to see your positive comments are not just about the care, but the environment and food too.
I will ensure all the staff are aware of your lovely feedback.
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Review from Sally L (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at this excellent home for two years. She really enjoys the attention, the company and the really delicious food. Everyone who visits comments on how contented she is, and how the home feels like a hotel rather than a care home. The public areas leading onto the garden are spacious
and light. There is a wonderfully calm atmosphere, the staff are experienced and kind. The home is very welcoming to visitors, I really enjoy going there. Every area in the home is spotlessly clean. I feel completely confident that all the carers have my mum's best interests at heart and are skilled at knowing exactly what she needs when, in terms of medical attention, nutrition, a lovely bath or just a chat. I feel very lucky my mother is here, she often says 'I am in the right place'.
Reply from Richard Hodgkisson, Business Director at The HamptonsThank you for sharing such a wonderful review. It's a pleasure to know your mother feels happy, comfortable, and well supported with us. We're grateful for your trust and truly appreciate your kind words about our home and team.

The Hamptons Team
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Review from T P (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident here for almost a year. During this time, she has always been shown kindness by the staff and was made to feel very welcome when she first moved in.
As a family member who visits often, I have also been made to feel welcome. The home always feels clean and warm. I would recommend
The Hamptons and feel
confident that my mum is being well cared for.
Reply from Richard Hodgkisson, Business Director at The HamptonsThank you for your lovely feedback. We're so pleased to hear how happy and settled your mother is, and that she feels "in the right place." Your kind words about our staff, atmosphere, and care mean a great deal to us. It's a privilege to look after your mother, and we're grateful for your trust.

The Hamptons team
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Review from B R (Respite Resident) assisted by family/friend published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was adequate for a short stay. The lack of stimulation or organised activities was a disappointment.
Housekeeping was irregular, sometimes came to make my bed before I was out of it, and breakfast was served in my room between 7:50 and 8:30 (mostly about 8:15), which was much earlier than my
normal time. The food quality was satisfactory, but the portions were smaller than I am used to.
Reply from Kim Roch, Home Manager at The HamptonsHello
Thank you for your review, we make every effort to provide an individual care package, tailored to the the individuals needs and preferences.
Your comments are valued and will help us to address the matters you have raised.
We are glad your Overall experience is good and wish you the best for the future.
Kind Regards
Kim Roch
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Review from H N (Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had excellent treatment since I have been here and would recommend the home. The staff are kind and very helpful.
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Review from K N (Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friendly stay. Excellent staff. Good food and service. Would recommend.
Reply from Kim Roch, Deputy Manager at The HamptonsThank you for your feedback. We are glad you enjoyed your stay. Your positive comments are greatly received.
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Review from J S (Respite Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay even though short was incredibly enjoyable.
Nothing was too much trouble for all the staff.
I wouldn't hesitate to stay again if the need arose.
Reply from Roz Elliott, Owner at The HamptonsThank you for your positive comments about your convalescence stay. We are delighted to hear you would stay with us again! It was our pleasure to care for you.
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Review from Rosemary J (Wife of Resident) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent a week of respite care in Hampton House Care Home from 19/10/23-26/10/23. He has dementia and prostate cancer. So has physical and mental requirements. He was looked after by very caring and friendly staff. All his needs were attended to and he was treated with dignity and kindness.
An excellent home.
Reply from Roz Elliott, Owner at The HamptonsThank you for your positive review. It was our pleasure to provide respite support for your husband and we hope to see him again in the future.
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Review from J T (Respite Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Hampton after a two-month stay in hospital and another care home which did not fit my needs and found here. Companionship among staff and clients alike, which I really needed.
Reply from Roz Elliott, Owner at The HamptonsThank you for taking the time to provide us a review. We are delighted to hear you have found companionship and Hampton House has suited your care needs.
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Review from Doreen T (Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot find anything here to fault, the service and care is excellent. We enjoy our meals, the food is healthy and very tasty. We find everyone very kind and ready to help in any way they can.
Reply from Roz Elliott, Owner at The HamptonsThank you for your positive review. We are delighted to hear you found our service and care "excellent". Our chefs take pride in serving our home-cooked food and we are pleased you found the menu choices healthy and very tasty.
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Review from Trevor S (Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very impressed by the care given, the good food, the comfort in my room. Everything is excellent.
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Review from Elizabeth F (Daughter of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hampton House is so clean, with no nasty smells, and the staff show great care and compassion. Not only are they fantastic with the residents, but they are also great with the families of the residents. Before my father became a resident, I viewed several homes, but Hampton jumped out as by far the
cleanest and friendliest. It feels more like a hotel with that personal touch. Thank you, Hampton House. Dad's so happy.
Reply from Roz Elliott, Owner at The HamptonsThank you very much for your positive review and complimentary comments. We are thrilled to hear that you feel you have made the right choice for Dad to live at Hampton House.
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Review from Malcolm S (Respite Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just had a hip replacement and spent two weeks of respite care at Hampton House. The staff have been excellent, fantastic food and a great room.
I lost my brother two days after I arrived, and the staff were brilliant. Nothing was too much trouble, They helped me through a very difficult time,
and I am very grateful. Thank you.
Reply from Roz Elliott, Owner at The HamptonsThank you for your positive response. We were delighted to support you after your operation and during your time of bereavement. Best wishes from all the team.
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Review from R M (Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff very helpful and friendly.
Reply from Roz Elliott, Owner at The HamptonsIt was our pleasure to provide you with a recent respite stay. We are all delighted to see that you have provided 5/5 scores, across the whole range of criteria and you would found our team helpful and friendly. Best wishes from all the team!
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Review from Jean J (Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy at Hampton House - Care Home for the Elderly, the staff listen and do all they can to help when personal problems arise. I have full confidence in them all. They do what they say they will and this has given me confidence throughout my stay. They organise a range of activities
and treat everyone as an individual.
Reply from Roz Elliott, Owner at The HamptonsThank you for your positive comments about the support our staff have provided you during your stay. We are delighted to hear that you have rated us as "excellent" across the whole range of criteria.
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Review from M I (Son of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hampton House reacted really quickly for an urgent admission and was very flexible. They had an outstanding care ethos and very high standards. The home was as good as it could possibly be, and the overall experience was excellent.
Reply from Roz Elliott, Owner at The HamptonsThank you for your outstanding review! Our team will all be delighted to hear you have scored us so highly across all the criteria. It was our pleasure to come to your rescue, and we are delighted to hear your overall experience was excellent.
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Review from J W (Daughter of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum enjoyed her weeks stay at Hampton House and will certainly be back again!
Reply from Roz Elliott, Owner at The HamptonsThank you for reviewing your mother's recent respite stay. We are pleased to hear you would recommend Hampton House. We look forward to welcoming Mum back in the future.
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Review from J P (Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really enjoyed my stay here. The room was lovely, and the care and attention have been excellent. Food is really good with a good variety.
Reply from Roz Elliott, Owner at The HamptonsWe are delighted to hear that you have rated us as 5 stars ***** across all the categories - thank you for your feedback it means so much to our team to know that you were completely happy with your recent care experience at Hampton House. Best wishes from Roz and all the team.
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Current Review Score: 9.1 (9.088)

Overview of Review Score

The Review Score of 9.1 (9.088) out of 10 for The Hamptons is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.542 for The Hamptons is calculated as follows: ( (51 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.542
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.546 Points relating to the number of positive Reviews for The Hamptons is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 7 Positive Reviews ÷ 7.4 = 0.946
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Hamptons

What types of Care is The Hamptons registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Hamptons have?

There are 35 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Hamptons?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Hamptons to the centre of Cheltenham?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hamptons to verify any information. View our terms and conditions. The Hamptons has an Enhanced Service - more info.