The Hamptons

94 Leckhampton Road, Cheltenham GL53 0BN
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9.6 39 Reviews
  • The Hamptons, Cheltenham
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650

Our fees vary depending upon the individuals care needs and the bedroom available. The extra costs incurred are for hairdressing, chiropody, newspapers and personal toiletries.

These prices are only a guideline, please contact The Hamptons to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Juliet Briggs (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)

Visiting

  • Open visiting - any time. Please avoid residents mealtimes.

Parking

  • Ample FREE parking outside the front of the home in the generous car park.

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The Hamptons Reviews (39)

9.6

The Hamptons has a Review Score of 9.6 (9.634) out of 10, based on 7 reviews in the last 2 years.
Over all time The Hamptons has 39 reviews.

Overall Experience
  • 37
  • 2
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Date Published
  • 39
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  • 7
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Reviewer Connection to The Hamptons
  • 18
  • 7
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Total of 39, showing 1-20
Review from H N (Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had excellent treatment since I have been here and would recommend the home. The staff are kind and very helpful.
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Review from K N (Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friendly stay. Excellent staff. Good food and service. Would recommend.
Reply from Kim Roch, Deputy Manager at The Hamptons

Thank you for your feedback. We are glad you enjoyed your stay. Your positive comments are greatly received.

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Review from J S (Respite Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay even though short was incredibly enjoyable.
Nothing was too much trouble for all the staff.
I wouldn't hesitate to stay again if the need arose.
Reply from Roz Elliott, Owner at The Hamptons

Thank you for your positive comments about your convalescence stay. We are delighted to hear you would stay with us again! It was our pleasure to care for you.

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Review from Rosemary J (Wife of Resident) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent a week of respite care in Hampton House Care Home from 19/10/23-26/10/23. He has dementia and prostate cancer. So has physical and mental requirements. He was looked after by very caring and friendly staff. All his needs were attended to and he was treated with dignity and kindness.
An excellent home.
Reply from Roz Elliott, Owner at The Hamptons

Thank you for your positive review. It was our pleasure to provide respite support for your husband and we hope to see him again in the future.

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Review from J T (Respite Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Hampton after a two-month stay in hospital and another care home which did not fit my needs and found here. Companionship among staff and clients alike, which I really needed.
Reply from Roz Elliott, Owner at The Hamptons

Thank you for taking the time to provide us a review. We are delighted to hear you have found companionship and Hampton House has suited your care needs.

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Review from Doreen T (Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot find anything here to fault, the service and care is excellent. We enjoy our meals, the food is healthy and very tasty. We find everyone very kind and ready to help in any way they can.
Reply from Roz Elliott, Owner at The Hamptons

Thank you for your positive review. We are delighted to hear you found our service and care "excellent". Our chefs take pride in serving our home-cooked food and we are pleased you found the menu choices healthy and very tasty.

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Review from Trevor S (Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very impressed by the care given, the good food, the comfort in my room. Everything is excellent.
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Review from Elizabeth F (Daughter of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hampton House is so clean, with no nasty smells, and the staff show great care and compassion. Not only are they fantastic with the residents, but they are also great with the families of the residents. Before my father became a resident, I viewed several homes, but Hampton jumped out as by far the
cleanest and friendliest. It feels more like a hotel with that personal touch. Thank you, Hampton House. Dad's so happy.
Reply from Roz Elliott, Owner at The Hamptons

Thank you very much for your positive review and complimentary comments. We are thrilled to hear that you feel you have made the right choice for Dad to live at Hampton House.

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Review from Malcolm S (Respite Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just had a hip replacement and spent two weeks of respite care at Hampton House. The staff have been excellent, fantastic food and a great room.
I lost my brother two days after I arrived, and the staff were brilliant. Nothing was too much trouble, They helped me through a very difficult time,
and I am very grateful. Thank you.
Reply from Roz Elliott, Owner at The Hamptons

Thank you for your positive response. We were delighted to support you after your operation and during your time of bereavement. Best wishes from all the team.

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Review from R M (Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff very helpful and friendly.
Reply from Roz Elliott, Owner at The Hamptons

It was our pleasure to provide you with a recent respite stay. We are all delighted to see that you have provided 5/5 scores, across the whole range of criteria and you would found our team helpful and friendly. Best wishes from all the team!

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Review from Jean J (Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy at Hampton House - Care Home for the Elderly, the staff listen and do all they can to help when personal problems arise. I have full confidence in them all. They do what they say they will and this has given me confidence throughout my stay. They organise a range of activities
and treat everyone as an individual.
Reply from Roz Elliott, Owner at The Hamptons

Thank you for your positive comments about the support our staff have provided you during your stay. We are delighted to hear that you have rated us as "excellent" across the whole range of criteria.

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Review from M I (Son of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hampton House reacted really quickly for an urgent admission and was very flexible. They had an outstanding care ethos and very high standards. The home was as good as it could possibly be, and the overall experience was excellent.
Reply from Roz Elliott, Owner at The Hamptons

Thank you for your outstanding review! Our team will all be delighted to hear you have scored us so highly across all the criteria. It was our pleasure to come to your rescue, and we are delighted to hear your overall experience was excellent.

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Review from J W (Daughter of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum enjoyed her weeks stay at Hampton House and will certainly be back again!
Reply from Roz Elliott, Owner at The Hamptons

Thank you for reviewing your mother's recent respite stay. We are pleased to hear you would recommend Hampton House. We look forward to welcoming Mum back in the future.

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Review from J P (Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really enjoyed my stay here. The room was lovely, and the care and attention have been excellent. Food is really good with a good variety.
Reply from Roz Elliott, Owner at The Hamptons

We are delighted to hear that you have rated us as 5 stars ***** across all the categories - thank you for your feedback it means so much to our team to know that you were completely happy with your recent care experience at Hampton House. Best wishes from Roz and all the team.

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Review from Claire B (Daughter of Resident) published on 19 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial phone call to find out if you had space for my mum who needed some convalescence after a hip replacement, right through to doing her laundry for her ready to leave, our experience of Hampton House has been absolutely superb. The level of care given by your dedicated team of staff has
been first class, nothing was ever too much trouble and you made Mum feel so welcome. She loved all the lovely home-cooked food and pampering including hairdressers and chiropodist. Some good old fashioned TLC has given her breathing space to build her energies and confidence to go home and continue her recovery. We can't thank you enough for taking such wonderful care of our 'special cargo' and we won't hesitate to recommend your services going forward.
Reply from Roz Elliott, Owner at The Hamptons

Thank you so much for taking the time to provide such a wonderful review! We were delighted you choose Hampton House for the convalescence for Mum. It was our pleasure to care for her during her stay and we're all delighted to know that you have rated us 5 stars ***** across all the range of services.

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Review from R R (Daughter of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Re last 12 months
My mother came in for respite while we had a holiday and was then marooned by Covid, but this allowed us to continue in front line NHS roles.
My mother has been settled and content at Hampton House and says she would recommend it to anyone. She does not give faint praise and this
is an excellent mark from her. The care staff have been tactful and supportive to her and to us. She particularly likes the fact that the staff are a locally based group who are stable. They get to know and enjoy the residents well.
Our mother has really enjoyed looking out at the well-kept garden. She has also enjoyed the home-cooked food.
When we could visit, we were always made welcome. The house was always calm. We never heard residents who were uttering distress or who seemed to have hygiene issues, both of which we have experienced elsewhere.
We are so grateful for the quality care and for the fact that Hampton House created and maintained Covid security throughout a difficult time.
Reply from Roz Elliott, Owner at The Hamptons

Thank you for posting your review. It is our pleasure to care for your mother, and for us to know that you have been able to continue your valuable NHS roles, during the Covid-19 pandemic. We pride ourselves on our local, reliable and dedicated team of staff. We know the stability and continuity of our professional team, means we can consistently deliver high standards of care to our residents. Your positive review helps us to build on the enviable reputation that Hampton House has become known for, and enjoys. Thank you.

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Review from M J (Resident) published on 11 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Christmas was very pleasant and jolly. I enjoyed the carol singing and all the activities. The food is excellent.
Reply from Roz Elliott, Owner at The Hamptons

Thank you for your positive and favourable review. We are delighted to hear you enjoyed our Christmas activities. Our chefs will be pleased to hear that our food is "excellent".

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Review from J G (Resident) published on 11 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best Christmas ever.
Reply from Roz Elliott, Owner at The Hamptons

It is our great pleasure for all our team to provide care and comfort for you. We are thrilled to receive your 60/60 review! Happy new year!

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Review from Hilary P (Niece of Resident) published on 10 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt wisely chose to come and live at Hampton House four years ago. The care and attention she has received has been second to none. She has made friends, has been comfortable and able to live happily and safely. The staff keep a watchful eye without intruding and treat all the residents with the
utmost respect. Being able to live your twilight years with dignity and comfort is so important and I would have no hesitation in recommending it to anyone looking for somewhere for an elderly relative for a short break or for a long term living. I'm even thinking of putting my name down for the future.
Reply from Roz Elliott, Owner at The Hamptons

Thank you for your positive and generous comments on your review. We are delighted that "the care and attention she has received has been second to none". Thank you for confirming you would have no hesitation in recommending Hampton House. Best wishes from all the team.

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Review from K L (Resident) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved into the care home at short notice, but the assessment was done professionally and quickly. I experienced a high standard of care and attention throughout my stay. The room met all of my needs as well as those of my visitors. As a former chef, I found the meals to be well cooked and they provided
a balanced diet for me. The service at meal times was excellent and the extra tough of serving drinks on my birthday was much appreciated. I was treated with dignity and respect throughout my stay, and I would be very happy to use the care home again or recommend it to others.
Reply from Roz Elliott, Owner at The Hamptons

Thank you for your "Excellent" review. We are delighted to receive your positive comments about the high quality and standards of our meals, especially since you were a former chef. It was our pleasure to celebrate your birthday while you were staying with us. We look forward to welcoming you back in the future.

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Current Review Score: 9.6 (9.634)

Overview of Review Score

The Review Score of 9.6 (9.634) out of 10 for The Hamptons is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.988 for The Hamptons is calculated as follows: ( (83 Excellents x 5) + (1 Goods x 4) ) ÷ 84 Ratings = 4.988
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.646 Points relating to the number of positive Reviews for The Hamptons is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 7 Positive Reviews ÷ 7.4 = 0.946
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Hamptons

What types of Care is The Hamptons registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Hamptons have?

There are 35 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Hamptons?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Hamptons to the centre of Cheltenham?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hamptons to verify any information. View our terms and conditions. The Hamptons has an Basic Service - more info.