Nazareth House - Cheltenham

It's always a bit of shock when your mother reaches the age when full-time care is needed. Fortunately, Nazareth House could take her in and she has thrived in the few months she has been there. The home is well looked after, there are plenty of activities for her to participate in and she is really happy there. The staff are professional and caring it is a relief for the family to know she is receiving such excellent care.

The care given by the staff at Nazareth House has been wonderful, with strong teamwork and a sense of duty and care at this most difficult of times due to COVID. The home itself is spotless, the gardens are beautiful and residents have lots of opportunities to participate in activities offering stimulation and companionship, and pastoral care is excellent. The residents always look well cared for, drinks and fresh fruit and snacks are available between meals. The staff are warm and friendly. My husband is very happy here and enjoys the help and encouragement that all the staff have afforded him.

Mum arrived for six weeks respite in September 2020, and within two weeks, was looking amazing, hair done, makeup on, nicely dressed. Unfortunately, Mum has dementia, which became worse, with Nazareth House being shut down many times with Covid. I feel Mum was well cared for on occasions over and above. Mum passed away on 16th September at 93, amazing the extra year at Nazareth House made it.

I would like to thank all staff involved for their help in this difficult time for our family.

I am very happy with the standard of care that my mum is receiving from Nazareth House. The staff are all incredibly kind and caring to both Mum and myself. All of her needs ate catered for and her wishes are respected. She always looks clean and very well cared for and appears very comfortable.

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The staff at Nazareth House are exceptional. Without exception, every single member of staff has been kind, caring, generous with their time, engaged with the residents, thoughtful and courteous. The most important thing to me is to know my mum is looked after and cared for and I feel reassured that she is at Nazareth House.

Felt as though I had let her down as I watched the service disintegrate around her. Believe that the money recently spent on refurbishment would have been better spent on staff levels/training and activities for the residents. If you are failing the existing residents why try to attract more?

I usually visit mum once a week and because of her dementia there is little conversation but we always enjoy a game of scrabble and she has a great, very dry sense of humour which the staff enjoy so relationships are very good. I was away on holiday for two weeks and on my next visit, found mum to be as usual grateful and content about her life in Nazareth House and clearly she had no interest/connection with where I'd been. All is very well.

A good, lovely care home. Food good and variety. Sometimes shortage of staff sadly, good staff leave. Turnover quite regular, unfortunately. Most staff do a grand job on very poor pay, working all hours with temperamental patients. Unfortunately my father still gets other people's clothes that are not his! I have told them many times.