Royal Court Care Home

Fiddlers Green Lane, Cheltenham GL51 0SF
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9.8 50 Reviews
  • Royal Court Care Home, Cheltenham
Royal Court is a unique home as it offers spacious self-contained apartments for residents with round the clock residential care. The 44 light and spacious apartments are grouped into small communities to give a calmer and more personal environment. The newly reburbished Lavender floor offers community living with holistic care and support provide by the Cura care team. The community areas include a shared kitchen dining room and a sensory room. The Butterfly Wing offers specialist dementia care and it has its own staff team, kitchen, dining room, lounge and safe access to the garden. In addition there are double apartments to accommodate couples, a respite care suite and an apartment for Bariatric Care.

Royal Court is in a quiet residential area of Cheltenham with good bus links to the centre. The purpose built home has spacious lounges, dining rooms and the modern conservatory floods the communal spaces with light. Each apartment has its own front door, lounge (with kitchen area), shower room and bedroom. Residents and families often find that having their own apartment makes the decision to move into care that much easier.

The accessible gardens include raised beds, an allotment, greenhouse as well as large lawns and courtyard area.

The care team includes dementia specialists and a qualified nurse (who works closely with the GP surgery and district nurses).

The catering team provide fresh, nutritious home cooked food and are skilled at adapting the menu for different dietary requirements and those with swallowing difficulties.

The activities team work both individually and in groups to offer varied, stimulating and enriching activities including visiting musicians and entertainers, themed days and parties, arts & crafts, gardening, games, gentle exercise and trips out.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £1750
  • Self-Funded Residential Dementia Care: £1650 – £1750
  • RESPITE Self-Funded Residential Care: £1650 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1650 – £1750

The above fees are dependent on individual care needs. Please contact our care home for help and advice.


Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, weekly GP visit, free eye tests.


Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.

These prices are only a guideline, please contact Royal Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ewa Lewandowska (Manager)

Local Authority / Social Services

Admission Criteria

  • Social Services funded, private residents and CHC funded
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Any time 24 hours a day seven days a week.

Parking

  • Plenty of on-site parking.

Royal Court Care Home Reviews (50)

9.8

Royal Court Care Home has a Review Score of 9.8 (9.767) out of 10, based on 11 reviews in the last 2 years.
Over all time Royal Court Care Home has 50 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Royal Court Care Home
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Review from John S (Relative of Resident) published on 12 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy that our relative has had such good care, especially during the pandemic.
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Review from June B (Sister-in-law of Resident) published on 11 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister-in-law received every assistance when she needed by very attentive staff. She has a hearing problem and had difficulty with her hearing aid, which you have sent for repair and provided aa board for hr to communicate with. Staff have helped her with her knitting wool and even a favourite meal
in; curry for her. She feels very special, and the family feel happy that she has your care.
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Review from C L (Daughter of Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and helpful and try to encourage my mother to join in. She often comments that she likes food, especially afternoon cakes. Even during the lockdown, they are doing their best to care for their residents.
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Review from M G (Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff wonderful, and I heard nothing unpleasant said to anyone. When I required help, response to the bell was good. We were always warm, comfortable and fed very well. Entertainment was fairly good - difficult because of covid19. We are well locked down, and so far, have has no up
of any infection in here, we are tested every four weeks.
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Review from D W (Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first came here, the menu was done by the catering manager, since then, the menu is done by office staff at HQ every week. I have to have an alternative meal sometimes as many as four. Although clearly marked, laundry goes missing. I have had trouser missing for three months before re-appearing.
I am missing one pair and a vest at this time, perhaps more supervision would solve this problem. Apart from this, the management and staff are considerate, kind and caring and could not be better.
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Review from M P (Wife of Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband just stayed for five nights respite. Due to Covid restrictions I did not get the chance to enter the home and my husband was kept mainly in his room. He has Parkinson's plus other health issues and feels he was well looked after and said his room was better than some hotels we've stayed in.
I
wouldn't hesitate to use Royal Court again. I felt I was leaving him in safe hands. All notes taken at our home for assessment were actioned.
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Review from M F (Friend of Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all staff very helpful and will go the extra mile to ensure my friend and other resident have a good experience of Royal Court, and all their needs are met.
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Review from Jane C (Daughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Throughout this year with a major pandemic to deal with, I feel that the Lilian Faithfull group (particularly Royal Court where my mother has lived for 18 months) has acted with professionalism where the safety of its residents has been paramount. The care home was locked down well before the government
issued all residential care homes to do so. Communication to residents' relatives was consistent, this is in the form of newsletters from the chief executive and director of care updating us monthly on their Co-vid 19 policies, window visits etc. Communication via Royal Court itself from relatives to residents can be through a phone call, Zoom or Skype, email or I write cards or letters to my mum in large print so that she has had something to re-read during the times when myself and my siblings couldn't see her. Last week on the 12th of October, the home went into lockdown as cases rise again in Cheltenham and I am thankful that I know my mum is well supported by all the staff at Royal Court.
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Review from S L (Daughter of Resident) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to congratulate the staff and residents of Royal Court through the last six months. The care of the residents was utmost with all the staff. So much effort was given to entertainment and making sure the residents were 'happy'. I cannot praise them all enough.
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Review from Julie S (Daughter-in-law of Resident) published on 29 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wow. The staff at this home go above and beyond what is expected of them, always having a smile and chat and the best bit, they do not rush the time they have with residents giving high-class care to all. Care is always at the forefront of what they do, from day trips to holidays and daily activities
it’s a home from home. I would thoroughly recommend them.
The home itself is very bright, airy and appealing.
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Review from Beverley P (Daughter of Resident) published on 29 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father had dementia and used to go to Royal Court for respite before he sadly passed away. He was always happy here and had a great relationship with the staff. Considering he was quite shy and never one for making conversation, I could guarantee they would always have him laughing, which was lovely
to see. He had some happy times here.
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Review from Lucianne W (Granddaughter of Resident) published on 11 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Royal Court is a fabulous home. The staff and management are very caring and listen to any concerns that the family may of had. The flats are lovely and fresh looking, we loved that Gran had a flat and not just a room, much more homely and we could make it how Gran wanted it.
The home is overall clean
and welcoming. There is plenty going on with activities and day trips. All the staff get involved with special dressing up/celebration days.
Gran only had a short time lived at Royal Court but was memorable.
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Review from Valerie W (Daughter of Resident) published on 9 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
One word describes Royal Court - fabulous. Staff are fabulous, accommodation is fabulous and the food is fabulous. My mother has improved significantly in their care and is a completely different woman to when she first came to live at Royal Court. She is well looked after and fussed over by the staff
and she thinks they are amazing. Safe and happy - what more can you ask for your nearest and dearest.
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Review from John T (Son of Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Royal Court provides excellent care and support. Staff are very patient and you always feel that they are providing care focused on the individual though this must be difficult at times.
All staff will always find time to sit and discuss any issues which is a great comfort.
Accommodation is a very
high standard and certainly the best we have seen in this type of home.
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Review from Marie P (Wife of Resident) published on 16 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management staff are available, approachable and consider thoroughly any points raised by me.
The care staff are professional, attentive, patient with my husband and all residents, friendly and helpful to me.
The kitchen staff provide food to a high standard. Laundry and cleaning are well done.
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Review from R B (Wife of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a patient at Royal Court on two occasions. My husband has always been very happy. The staff have been very kind and friendly. His room was a first class flat. The food was great, plenty of it and cooked at the home. This is a 1st class nursing home and should have five stars.
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Review from Adrian P (Son of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum receives great care from the dedicated staff. We are really happy that she is well cared for and she has her dignity once more.
She is much healthier in the six weeks that she has been there and this is due to the great food and great care.
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Review from Peter O (Husband of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Royal Court since September 2018. She has dementia and other health problems. The care she has received has been outstanding. All the staff and management have been brilliant, not only to my wife but also to myself.
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Review from Muriel G (Respite Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very well looked after and I am grateful to everyone for their kindness throughout. A personal thanks to one member of staff who has been so helpful especially with the mobile phone. Also, the cleaner has kept my room spotless.
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Review from Michael H (Son of Resident) published on 23 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mother has dementia and doesn't understand where she is, I know she is sometimes happy and that she likes the staff. As a visitor, I am always made to feel welcome by all categories of staff, and over the past 3 years, I have consistently seen them demonstrate a caring attitude in sometimes
challenging situations. Residents are clearly treated and respected as individuals.
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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Royal Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.767 for Royal Court Care Home is calculated as follows: ( (103 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 129 Ratings = 4.767
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Royal Court Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Ewa

Ewa Lewandowska

Job Title: Home Manager Joined: 2024

Ewa Leandowska
Royal Court Home Manager


Ewa has been a SEN Teacher in Poland, but she decided to start her career path in the Care Sector when she moved to the UK. Ewa always worked with people who inspired her; she is full of optimism, passion, empathy, and always wants to progress and increase her knowledge and skills.


Ewa joined Lilian Faithfull Care in 2013 as a night Care Assistant in Lilian Faithfull House. After a while, she became a day Senior Carer and Team Leader and moved to Royal Court. Ewa left LFC in 2019 and worked for different Care Homes in Cheltenham, where she gathered more experience, knowledge and skills and met and knew new people. Ewa joined LFC again in 2023 as a Team Leader in Bay Tree Court and soon became a Deputy Manager to support the Manager in daily tasks. In September 2024, Ewa became a Home Manager in Royal Court, where she had worked before and happily supported the home, residents, relatives and staff.


In her free time, Ewa loves to spend time with family, walk with her 2 dogs and watch Scandinavian crime movies

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