Royal Court Care Home

Fiddlers Green Lane, Cheltenham GL51 0SF
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9.8 50 Reviews
  • Royal Court Care Home, Cheltenham
Royal Court is a unique home as it offers spacious self-contained apartments for residents with round the clock residential care. The 44 light and spacious apartments are grouped into small communities to give a calmer and more personal environment. The newly reburbished Lavender floor offers community living with holistic care and support provide by the Cura care team. The community areas include a shared kitchen dining room and a sensory room. The Butterfly Wing offers specialist dementia care and it has its own staff team, kitchen, dining room, lounge and safe access to the garden. In addition there are double apartments to accommodate couples, a respite care suite and an apartment for Bariatric Care.

Royal Court is in a quiet residential area of Cheltenham with good bus links to the centre. The purpose built home has spacious lounges, dining rooms and the modern conservatory floods the communal spaces with light. Each apartment has its own front door, lounge (with kitchen area), shower room and bedroom. Residents and families often find that having their own apartment makes the decision to move into care that much easier.

The accessible gardens include raised beds, an allotment, greenhouse as well as large lawns and courtyard area.

The care team includes dementia specialists and a qualified nurse (who works closely with the GP surgery and district nurses).

The catering team provide fresh, nutritious home cooked food and are skilled at adapting the menu for different dietary requirements and those with swallowing difficulties.

The activities team work both individually and in groups to offer varied, stimulating and enriching activities including visiting musicians and entertainers, themed days and parties, arts & crafts, gardening, games, gentle exercise and trips out.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £1750
  • Self-Funded Residential Dementia Care: £1650 – £1750
  • RESPITE Self-Funded Residential Care: £1650 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1650 – £1750

The above fees are dependent on individual care needs. Please contact our care home for help and advice.


Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, weekly GP visit, free eye tests.


Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.

These prices are only a guideline, please contact Royal Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ewa Lewandowska (Manager)

Local Authority / Social Services

Admission Criteria

  • Social Services funded, private residents and CHC funded
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Any time 24 hours a day seven days a week.

Parking

  • Plenty of on-site parking.

Royal Court Care Home Reviews (50)

9.8

Royal Court Care Home has a Review Score of 9.8 (9.767) out of 10, based on 11 reviews in the last 2 years.
Over all time Royal Court Care Home has 50 reviews.

Overall Experience
  • 34
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Date Published
  • 50
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  • 11
  • 39
Reviewer Connection to Royal Court Care Home
  • 15
  • 10
  • 5
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  • 2
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  • 1
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Total of 50, showing 41-50
Review from Patricia K (Sister of Resident) published on 19 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Royal Court ticks all the boxes where my brother is concerned. His health has improved due to nourishment and personal care and he has peace of mind someone is on hand if he falls ill. Mentally he is much happier, motivated with the activities on hand and always greets us with a big smile, as do all
the staff, which is wonderful for us. I feel he's got an extended family.
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Review from Mike (Son of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Royal Court provides excellent care and support to my father. I would wholeheartedly recommend this to other people seeking a safe and supportive environment to care for their family members.
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Review from A N (Sister of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been well looked after for the last few years. He is very happy in his 'flat'. He used to enjoy the outings and activities. The staff are all very caring and kind. I have always found all staff to be helpful if I needed to ask anything. I would recommend this home to anyone.
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Review from Dilys J (Daughter of Resident) published on 8 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff very friendly and cannot do enough for my mother, always popping in and having a chat whenever someone's there. Mum seems happy to be there and has settled in nicely. They have entertainment, days out, a garden they can sit in, a nice conservatory. The rooms are always clean. It's like
a little flat. The resident has a separate bedroom and their own sitting room with a small kitchenette. Downstairs they have a communal sitting room with games, TV etc.
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Review from Jane P (Nephew of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the staff and praise them enough for their dedication above and beyond the call of duty in my aunt's final weeks. They arranged, between them, that she would never be on her own and someone was always holding her hand, reading to her, and playing music.


Their concern for both me and

her brother (my father) was touching.


I sincerely hope that I am lucky enough to be looked after by them in the future.

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Review from H R (Daughter of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am generally very satisfied with Royal Court. The staff seem trained and keep me well informed. My mother is not easy to manage, but most of the time, she is well handled. I appreciate having the kitchenette in the flat - although the cutlery I keep bringing in and most of the cups keep going missing
- the staff tell me they all go to the central dishwasher and never seem to come back! I am satisfied that my mother is safe there and there are lots of activities for her to partake in, should she wish to. Thank you for being so kind to both me and my mother.
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Review from M C (Son of Resident) published on 2 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff. Very caring and professional. When my mother went into care, my wife was working with the ambulance patient transport service and had a good knowledge of all the local care homes and rated Royal Court. It turned out to be better than we expected! We were always delighted with the care
my mother received and this gave us great peace of mind. Accommodation is excellent too.
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Review from Marion J (Resident) assisted by family/friend published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I moved into this care home in September 2016 and have fully settled in. The staff helped me to adapt to the daily regime and I am quite happy with it. The staff are caring and interested in me as a person. As I am an insulin dependent diabetic, I rely on the staff to provide tablets and insulin injections
which are given at the right time and in the correct dosage. The staff keep me informed of all activities going on in the house but currently, I do not attend these. The food can sometimes be bland but recently there has been an improvement. Meals are tailored to my diabetes but on some occasions, meals have not been delivered. This review is based on the 6 months I have resided here.
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Review from Margaret C (Daughter of Resident) published on 1 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent her last ten months in Royal Court. She was paralysed and unable to talk as a result of a stroke. The staff were extremely caring and looked after Mum well, showing both affection and kindness. During my mother's last days the care was outstanding, both mum and the family were looked
after. I cannot speak highly enough of the staff.


As my mother had problems swallowing, she could only eat pureed food so I cannot say we experienced the normal menu but what I saw (mostly tea-time) looked good. My mother was unable to take part in activities but there seemed to be a full and varied programme.

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Review from M C (Daughter of Resident) published on 21 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved into Royal Court in June 2013 at the age of 95 and was cared for there until her death in June 2016. Within the home she had her own lounge, bedroom, shower room and kitchenette. Her clothes and bedding were washed every day. Her flat was cleaned every other day and carpets shampooed
regularly. She had a choice of meals every day which were cooked to her liking. The staff are all pleasant, cheerful and caring and treated my mother with dignity and respect at all times.
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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Royal Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.767 for Royal Court Care Home is calculated as follows: ( (103 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 129 Ratings = 4.767
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Royal Court Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Ewa

Ewa Lewandowska

Job Title: Home Manager Joined: 2024

Ewa Leandowska
Royal Court Home Manager


Ewa has been a SEN Teacher in Poland, but she decided to start her career path in the Care Sector when she moved to the UK. Ewa always worked with people who inspired her; she is full of optimism, passion, empathy, and always wants to progress and increase her knowledge and skills.


Ewa joined Lilian Faithfull Care in 2013 as a night Care Assistant in Lilian Faithfull House. After a while, she became a day Senior Carer and Team Leader and moved to Royal Court. Ewa left LFC in 2019 and worked for different Care Homes in Cheltenham, where she gathered more experience, knowledge and skills and met and knew new people. Ewa joined LFC again in 2023 as a Team Leader in Bay Tree Court and soon became a Deputy Manager to support the Manager in daily tasks. In September 2024, Ewa became a Home Manager in Royal Court, where she had worked before and happily supported the home, residents, relatives and staff.


In her free time, Ewa loves to spend time with family, walk with her 2 dogs and watch Scandinavian crime movies

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