Fletcher House

Glastonbury Road, Wells BA5 1TN
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9.7 42 Reviews
  • Fletcher House, Wells
Fletcher House has an excellent community reputation, thanks to a homely setting and the hard work of a care team who are dedicated to quality provision.

Significant investment has gone into making the most of the site, which has included extension and refurbishment with new en-suite bedrooms, private patio areas and landscaped gardens. There is a dedicated 'Petals' suite where dementia care is provided by highly trained specialist staff team.

The manager and care team maintain a focus on allowing individuals to lead an active, independent and fulfilling life, with regular outings and daily activities.

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Care Provided by Fletcher House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Annie Northover (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Fletcher House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,330 – £1,530
    • Self-Funded Residential Dementia Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Dementia Care £1,330 – £1,530

  • Fletcher House fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Fletcher House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Fletcher House Reviews (42)

Total of 42, showing 21-40
9.7

Fletcher House has a Review Score of 9.7 (9.682) out of 10, based on 13 reviews in the last 2 years. Over all time Fletcher House has 42 reviews.

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Review from Paul D (Son of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We, as a family, have been very impressed with the staff at Flecther House. The transition into the home was very smooth. The room and facilities for my mother are very comfortable and well-maintained, and in most cases, rooms have been refurbished. Although a residential home setting, it has a very
"home" like atmosphere. The staff are friendly and always pleased to see you. It's a very safe and pleasant place, with good all-round care.

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Review from J L (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had a fall, couldn't weight bear and needed some immediate care. I contacted Fletcher House and they came out to see me the next day (as I'd called on a Sunday). A very professional, warm and inclusive assessment was carried out by the manager with both me and my mother, and she was admitted the
same afternoon. Fletcher House was friendly, caring and accommodating. My mother only needed a brief stay, found the call bells distracting upstairs, but said that the room was spotlessly clean, the staff were excellent and the food was amazing! We've both agreed that we'll be using Fletcher House again for respite care as needed. Many thanks!

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Review from J A (Friend of Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Fletcher House now on several occasions and I am always greeted by welcoming staff. The home is very clean and feels very homely, and comfortable. I can not speak highly enough about this care home. It truly is a fabulous place.

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Review from Izzy E (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father transferred from a London care home and was unsettled and anxious when he arrived but has relaxed and found a home and friendly people. I can't thank everyone enough - there is a real kindness here and plenty of laughs. Well done Fletcher House: keep it up, it's great.

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Review from Sarah R (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my dad on Saturday, I received such a warm welcome and was greeted by all the staff that I walked past. My dad is quite new to the home and it was so wonderful to spend some real quality time together. He told me he felt 'comfortable' which was so lovely to hear. He was proud of the home
and wanted to show it off. When I asked about the food, he said 'it was rather good actually'. So lovely - thank you Fletcher House.

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Review from Peter T (Cousin of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My late father’s cousin had been a resident at Fletcher House four just over four years when she died in December 2020; she had been very happy there and well looked after. I would recommend Fletcher House wholeheartedly to anyone in need of care. The staff were always courteous and helpful and took
the trouble to keep me informed. Thank you.

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Review from K S (Daughter of Resident) published on 12 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was a resident until Feb 2020 when he passed away. I found the staff extremely helpful, kind, and considerate to dad and to myself. They encouraged him to join in with the activities and always had time to make a conversation with him. His room was very nice overlooking the fields to the school,
he was encouraged to bring his own possessions where possible.

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Review from Heather C (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care my mum receives.

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Review from T M (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.
Lovely room.
Staff are brilliant.
Good food.
Regular activities and entertainment.
Most importantly, Mum is very happy in Fletcher House.

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Review from Jean W (Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is of a good standard and most homely comforts. Staff kind and friendly. Diet and needs met.

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Review from J G (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently moved into Fletcher House. The staff have been absolutely wonderful for helping dad to settle. Management and care assistants have been very welcoming when family visit and all call me by my first bane. The staff have been extremely kind to dad.
From the moment I was first shown
around Fletcher House by the lovely assistant manager I knew it was the place for dad. I highly recommend. Thank you.

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Review from C W (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum sadly died recently but her end was pain-free, peaceful and dignified. The support and love from the staff for me and my Dad has been amazing. I am very grateful to them all for the care they gave to Mum and continue to give to Dad.

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Review from Alyson M (Daughter of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the standard of care my mother is receiving at Fletcher House. In the last few weeks, my mother's needs have become much higher as she is no longer to weight bare and requires hoisting to transfer.
The staff have been brilliant in managing this very caring and professional. I couldn't
ask for more.

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Review from Richard A (Brother-in-law of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my brother-in-law has been at Fletcher House, we have seen so much that has been very good and helpful. Clearly residents with all their quirks and seen as individuals and the staff are very respectful and cheerful. We would - and do - recommend Fletcher House to all and sundry.

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Review from Gerald A (Son-in-law of Resident) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I came today to move my father-in-law to a new home with my wife. I was very disappointed with the support of the staff on duty except for one young carer who helped us to get my father-in-law to my car and helped to get him in the car. His meds were not ready and no one from the management team came
to see if we or the staff needed any support. It was very stressful for my wife, myself, my father-in-law and the carer, who I must say was very helpful and supportive. As someone who works in care I was very disappointed.

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Review from Jane A (Daughter of Resident) published on 20 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is always treated with respect in the dementia friendly unit even though he can be verbally aggressive and noisy.
I have had concerns for staff wellbeing during the winter. There seem to be many changes and the regular need to use of agency staff.
I am pleased to see a slightly different approach
to activities.
Yesterday staff had anticipated in advance dad’s dissatisfaction with the parachute activity and had selected classical music on the TV and attractive slideshow of spring flowers in bloom.
Unfortunately, this didn’t stop dad from shouting and proclaiming the activity “childish” but they had tried!
It was great to see the beaming smile on the face of one of the ladies and good to recognise that the residents were exercising their arm muscles.
I was also impressed that one of the activity staff had located a vintage song (Mr Sandman) which an old lady had been singing a few days before.
A video had been downloaded with printed lyrics so residents could join in if they wished.

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Review from Colin P (Son of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just returned from an excellent "Mad Hatters Tea party" at Fletcher House in which all the staff and residents have joined in a great celebration. Not only tea, cakes etc under the gazebo but music and signing. All the staff took part, which was a great effort from the entertainment team as always.
Waiting for the next one.

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Review from J B (Sister of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had connections with Fletcher House Wells, Somerset, for a long time and always been pleased with it. My father in law was very happy here during 2007-2011.
My brother is now currently a resident 2012-present. He does not take advantage of the activities and would probably be more content if
activities were not so voluntary, he would then be obliged to do them and mix better and time would not hang so heavily.

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Review from I D (Son of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are welcoming, friendly and obliging to visitors but residents always come first. The areas are always clean, bright and fresh feeling. The residents are well supported, cared for and treated with respect and patience. The food is excellent. The activities laid on are varied and well managed and
are excellent in maintaining residents interests, involvement and abilities. Overall the staff go beyond what is expected of them in regards to their pay and create a warm atmosphere that makes Fletcher House feel like home.

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Review from Sandra P (Daughter of Resident) published on 16 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to my Father residing at Fletcher House, we arrived one evening unannounced it was tea time and obviously very busy but we received a warm welcome and were shown around by a member of staff it was a very calm and happy atmosphere.I have visited a large number of residential and nursing homes during
my professional career and I am grateful that a place like Fletcher House exists. Dad was always treated with kindness, compassion and understanding.The staff had the ability to motivate him which had sometimes been difficult when he was at home.they had time for him.There are an extensive range of social activities something to suit everybody if they wish to join in. I could certainly recommend Fletcher House to anyone because of its high standard of care and its warm and friendly home from home atmosphere.

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Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Fletcher House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Fletcher House is calculated as follows: ( (113 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 154 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fletcher House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

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Annie Northover

Job Title: Registered Manager

On behalf of myself and the entire team, I’d like to extend a warm welcome to you. Fletcher House has been a well-established part of the Wells community for many years, providing high-quality care delivered by a dedicated and diverse team - from care staff and activities coordinators to housekeeping and catering professionals.

We take pride in creating a warm, home-from-home environment where every resident feels valued and supported.

With over 34 years of experience across home care, nursing, residential services, and learning disabilities, I am passionate about delivering compassionate, person-centred care.

We invite you to visit Fletcher House, take a tour, and explore how we can meet your individual care needs.