Search...

Fletcher House

Glastonbury Road, Wells, Somerset BA5 1TN
Somerset Care Logo
Jobs
Fletcher House logo
Fletcher House, Wells
Fletcher House, Wells
Fletcher House, Wells

Fletcher House has an excellent community reputation, thanks to a homely setting and the hard work of a care team who are dedicated to quality provision.

Significant investment has gone into making the most of the site, which has included extension and refurbishment with new en-suite bedrooms, private patio areas and landscaped gardens. There is a dedicated 'Petals' suite where dementia care is provided by highly trained specialist staff team.

The manager...  

Care Provided by Fletcher House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,175From £1,175
Residential Dementia CareFrom £1,175From £1,175

Fletcher House fees start from £1,175 per week, adjusted to individual care requirements.

Contact Fletcher House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Annie Northover(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1

Room Information

  • Single Rooms (57)

Fletcher House Reviews (50)

Submit a Review
9.5

Fletcher House has a Review Score of 9.5 (9.537) out of 10, based on 21 reviews in the last 2 years. Over all time Fletcher House has 50 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Fletcher House
Loading...
Showing 50 reviews matching selected criteria
Review from R G (Daughter of Resident) published on 3 September 2024 Submitted via Website
Overall Experience

I cannot say enough positive things about the staff and the community at Fletcher House in Somerset. I have a relative who lives there and they have always been treated with the utmost dignity and respect. Their wishes are listened to and where possible followed and this has led to thriving and getting their life back following a period of difficulties prior to moving to Fletcher. It is a home, made by the amazing staff, who are so kind and caring and thoughtful about my relative. They go the extra mile and we work together. My relative is an avid reader and was facilitated to start and create a book group for anyone to join. When I review something, I always look at the important things and Fletcher gets the important things right. We all know that nothing can be perfect, but whatever years my relative has left, I know that they will be happiest because of the treatment care support dignity and respect shown to them and their family who visit on a day-to-day basis.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from W L (Daughter of Resident) published on 7 June 2024 Submitted via Postal Card
Overall Experience

Fletcher House has been truly brilliant in looking after my dad, he is well cared for and the Activities Coordinator deserves to be recognised for his care, and love, towards the residents and always acknowledges visitors and gives us positive updated (dad loves him)! All the staff have made the transition comfortable for dad, and always reassure him on not-so-good days. Dad has settled beautifully thanks to the hard-working staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Adrian S (Nephew of Resident) published on 31 March 2023 Submitted via Website
Overall Experience

My aunt was not well when she entered Fletcher House but the staff there did everything they could to care for her and make the time she had left as comfortable as it could be. They showed her the utmost respect and I cannot understate my gratitude for all their work. It was clear during my visits that the other residents were also well looked after, and those who were able to enjoy a high standard of food and a busy programme of events and social activities. I would not hesitate to recommend Fletcher House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nigel B (Son of Resident) published on 22 March 2023 Submitted via Website
Overall Experience
My Mother came to Fletcher House on the understanding it was purely for a brief period of respite. After 5 days, however, she told me to sell her home and that she was staying at Fletcher House. In the early days, she was sociable and chatty with other residents, but as the frailties of old age advanced, she became more dependent on the carers for social interaction. She received much kindness from them and I know she was genuinely liked by them, and I believe she knew this.

They went out of their way to ensure she was happy, comfortable and supported.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen C (Daughter of Resident) published on 15 February 2023 Submitted via Website
Overall Experience
My father has been at Fletcher House Care Home since May 2022. The staff are lovely, friendly, caring and respectful.
The home has a nice atmosphere and the residents are cheerful.
There is a programme of activities and regular residents meetings.

I'm very happy with my father's care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Leslie P (Son of Resident) published on 6 January 2023 Submitted via Website
Overall Experience

Excellent care provided by the incredible staff. Mum was a resident for over two years before her death a couple of days ago, and our family have nothing but praise for the home. Even when Mum passed away, we were treated with excellent care, which made our loss easier to accept.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S W (Daughter of Resident) published on 19 October 2022 Submitted via Website
Overall Experience
We were very lucky indeed that just as my dad was being discharged from hospital care, Fletcher House were able to arrange an assessment and welcome him as a resident at very short notice. Although dad was only there less than a month (before he, unfortunately, passed away), he had been made to feel very much at home in this short time, with staff who were genuinely caring and who made great efforts to get to know him on a personal level. Sharing his musical interests with one particular staff member made all the difference to his settling in well during his first few days there.

He was very happy to be back in his home town and we were made welcome in visiting him at any time by the lovely staff at Fletcher. Dad had a lovely garden room and I know he would have been very happy to stay on at Fletcher if he had not been able to return home. Thanks to all at Fletcher House!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Son of Resident) published on 21 September 2022 Submitted via Website
Overall Experience

Our father needed emergency respite, all taken care of very easily and professionally by the home manager, who came to our home to assess dad. We were able to take him in straight away, and the home and staff have been great in settling Dad in. It is a big change for all of us, Fletcher House has made it easier for us all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Pauline S (Daughter of Resident) published on 30 August 2022 Submitted via Postal Card
Overall Experience

I have found Fletcher House to be most welcoming and friendly. I was amazed when after a fortnight's trial with Fletcher House, Mum was so happy and had made many new friends. She was happy to return on a permanent basis. The staff are wonderful. Nothing is too much trouble.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J L (Daughter of Resident) published on 19 August 2022 Submitted via Website
Overall Experience

Mum had a fall, couldn't weight bear and needed some immediate care. I contacted Fletcher House and they came out to see me the next day (as I'd called on a Sunday). A very professional, warm and inclusive assessment was carried out by the manager with both me and my mother, and she was admitted the same afternoon. Fletcher House was friendly, caring and accommodating. My mother only needed a brief stay, found the call bells distracting upstairs, but said that the room was spotlessly clean, the staff were excellent and the food was amazing! We've both agreed that we'll be using Fletcher House again for respite care as needed. Many thanks!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from J A (Friend of Resident) published on 21 July 2021 Submitted via Postal Card
Overall Experience

I have visited Fletcher House now on several occasions and I am always greeted by welcoming staff. The home is very clean and feels very homely, and comfortable. I can not speak highly enough about this care home. It truly is a fabulous place.

Facilities
Care / Support
Cleanliness
Treated with Dignity
No Rating
Food & Drink
No Rating
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Izzy E (Daughter of Resident) published on 9 June 2021 Submitted via Postal Card
Overall Experience

My father transferred from a London care home and was unsettled and anxious when he arrived but has relaxed and found a home and friendly people. I can't thank everyone enough - there is a real kindness here and plenty of laughs. Well done Fletcher House: keep it up, it's great.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sarah R (Daughter of Resident) published on 8 June 2021 Submitted via Postal Card
Overall Experience

On visiting my dad on Saturday, I received such a warm welcome and was greeted by all the staff that I walked past. My dad is quite new to the home and it was so wonderful to spend some real quality time together. He told me he felt 'comfortable' which was so lovely to hear. He was proud of the home and wanted to show it off. When I asked about the food, he said 'it was rather good actually'. So lovely - thank you Fletcher House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter T (Cousin of Resident) published on 26 January 2021 Submitted via Website
Overall Experience

My late father’s cousin had been a resident at Fletcher House four just over four years when she died in December 2020; she had been very happy there and well looked after. I would recommend Fletcher House wholeheartedly to anyone in need of care. The staff were always courteous and helpful and took the trouble to keep me informed. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from K S (Daughter of Resident) published on 12 August 2020 Submitted via Website
Overall Experience

Dad was a resident until Feb 2020 when he passed away. I found the staff extremely helpful, kind, and considerate to dad and to myself. They encouraged him to join in with the activities and always had time to make a conversation with him. His room was very nice overlooking the fields to the school, he was encouraged to bring his own possessions where possible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Heather C (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card
Overall Experience

I am happy with the care my mum receives.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T M (Son of Resident) published on 25 February 2020 Submitted via Postal Card
Overall Experience
Excellent care.
Lovely room.
Staff are brilliant.
Good food.
Regular activities and entertainment.

Most importantly, Mum is very happy in Fletcher House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jean W (Resident / Service User) published on 25 February 2020 Submitted via Postal Card
Overall Experience

Care is of a good standard and most homely comforts. Staff kind and friendly. Diet and needs met.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J G (Daughter of Resident) published on 12 September 2019 Submitted via Postal Card
Overall Experience
My father has recently moved into Fletcher House. The staff have been absolutely wonderful for helping dad to settle. Management and care assistants have been very welcoming when family visit and all call me by my first bane. The staff have been extremely kind to dad.

From the moment I was first shown around Fletcher House by the lovely assistant manager I knew it was the place for dad. I highly recommend. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C W (Daughter of Resident) published on 20 June 2019 Submitted via Postal Card
Overall Experience

Mum sadly died recently but her end was pain-free, peaceful and dignified. The support and love from the staff for me and my Dad has been amazing. I am very grateful to them all for the care they gave to Mum and continue to give to Dad.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 February 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Fletcher House.

Upcoming Events

There are no upcoming events for Fletcher House.

Awards / Recognitions (3)

  • 30 Jan 2026Recipient: Somerset Care
  • 31 Jan 2024Recipient: Somerset Care
  • 15 Feb 2016Recipient: Somerset Care

Accreditations

There are no accreditations posted yet for Fletcher House.

Meet the Team (1)

Annie Northover
Annie NorthoverJob Title:Registered Manager
On behalf of myself and the entire team, I’d like to extend a warm welcome to you. Fletcher House has been a well-established part of the Wells community for many years, providing high-quality care delivered by a dedicated and diverse team - from care staff and activities coordinators to housekeeping and catering professionals.

We take pride in creating a warm, home-from-home environment where every resident feels valued and supported.

With over 34 years of experience across home care, nursing, residential services, and learning disabilities, I am passionate about delivering compassionate, person-centred care.

We invite you to visit Fletcher House, take a tour, and explore how we can meet your individual care needs.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fletcher House to verify any information. View our terms and conditions. Fletcher House has an Enhanced Service -more info.