Fletcher House

I cannot say enough positive things about the staff and the community at Fletcher House in Somerset. I have a relative who lives there and they have always been treated with the utmost dignity and respect. Their wishes are listened to and where possible followed and this has led to thriving and getting their life back following a period of difficulties prior to moving to Fletcher. It is a home, made by the amazing staff, who are so kind and caring and thoughtful about my relative. They go the extra mile and we work together. My relative is an avid reader and was facilitated to start and create a book group for anyone to join. When I review something, I always look at the important things and Fletcher gets the important things right. We all know that nothing can be perfect, but whatever years my relative has left, I know that they will be happiest because of the treatment care support dignity and respect shown to them and their family who visit on a day-to-day basis.

Fletcher House has been truly brilliant in looking after my dad, he is well cared for and the Activities Coordinator deserves to be recognised for his care, and love, towards the residents and always acknowledges visitors and gives us positive updated (dad loves him)! All the staff have made the transition comfortable for dad, and always reassure him on not-so-good days. Dad has settled beautifully thanks to the hard-working staff.

My aunt was not well when she entered Fletcher House but the staff there did everything they could to care for her and make the time she had left as comfortable as it could be. They showed her the utmost respect and I cannot understate my gratitude for all their work. It was clear during my visits that the other residents were also well looked after, and those who were able to enjoy a high standard of food and a busy programme of events and social activities. I would not hesitate to recommend Fletcher House.

They went out of their way to ensure she was happy, comfortable and supported.

I'm very happy with my father's care.

Excellent care provided by the incredible staff. Mum was a resident for over two years before her death a couple of days ago, and our family have nothing but praise for the home. Even when Mum passed away, we were treated with excellent care, which made our loss easier to accept.

He was very happy to be back in his home town and we were made welcome in visiting him at any time by the lovely staff at Fletcher. Dad had a lovely garden room and I know he would have been very happy to stay on at Fletcher if he had not been able to return home. Thanks to all at Fletcher House!

Our father needed emergency respite, all taken care of very easily and professionally by the home manager, who came to our home to assess dad. We were able to take him in straight away, and the home and staff have been great in settling Dad in. It is a big change for all of us, Fletcher House has made it easier for us all.

I have found Fletcher House to be most welcoming and friendly. I was amazed when after a fortnight's trial with Fletcher House, Mum was so happy and had made many new friends. She was happy to return on a permanent basis. The staff are wonderful. Nothing is too much trouble.

Mum had a fall, couldn't weight bear and needed some immediate care. I contacted Fletcher House and they came out to see me the next day (as I'd called on a Sunday). A very professional, warm and inclusive assessment was carried out by the manager with both me and my mother, and she was admitted the same afternoon. Fletcher House was friendly, caring and accommodating. My mother only needed a brief stay, found the call bells distracting upstairs, but said that the room was spotlessly clean, the staff were excellent and the food was amazing! We've both agreed that we'll be using Fletcher House again for respite care as needed. Many thanks!

I have visited Fletcher House now on several occasions and I am always greeted by welcoming staff. The home is very clean and feels very homely, and comfortable. I can not speak highly enough about this care home. It truly is a fabulous place.

My father transferred from a London care home and was unsettled and anxious when he arrived but has relaxed and found a home and friendly people. I can't thank everyone enough - there is a real kindness here and plenty of laughs. Well done Fletcher House: keep it up, it's great.

On visiting my dad on Saturday, I received such a warm welcome and was greeted by all the staff that I walked past. My dad is quite new to the home and it was so wonderful to spend some real quality time together. He told me he felt 'comfortable' which was so lovely to hear. He was proud of the home and wanted to show it off. When I asked about the food, he said 'it was rather good actually'. So lovely - thank you Fletcher House.

My late father’s cousin had been a resident at Fletcher House four just over four years when she died in December 2020; she had been very happy there and well looked after. I would recommend Fletcher House wholeheartedly to anyone in need of care. The staff were always courteous and helpful and took the trouble to keep me informed. Thank you.

Dad was a resident until Feb 2020 when he passed away. I found the staff extremely helpful, kind, and considerate to dad and to myself. They encouraged him to join in with the activities and always had time to make a conversation with him. His room was very nice overlooking the fields to the school, he was encouraged to bring his own possessions where possible.

I am happy with the care my mum receives.

Most importantly, Mum is very happy in Fletcher House.

Care is of a good standard and most homely comforts. Staff kind and friendly. Diet and needs met.

From the moment I was first shown around Fletcher House by the lovely assistant manager I knew it was the place for dad. I highly recommend. Thank you.

Mum sadly died recently but her end was pain-free, peaceful and dignified. The support and love from the staff for me and my Dad has been amazing. I am very grateful to them all for the care they gave to Mum and continue to give to Dad.