Fletcher House

Glastonbury Road, Wells BA5 1TN
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9.7 44 Reviews
  • Fletcher House, Wells
Fletcher House has an excellent community reputation, thanks to a homely setting and the hard work of a care team who are dedicated to quality provision.

Significant investment has gone into making the most of the site, which has included extension and refurbishment with new en-suite bedrooms, private patio areas and landscaped gardens. There is a dedicated 'Petals' suite where dementia care is provided by highly trained specialist staff team.

The manager and care team maintain a focus on allowing individuals to lead an active, independent and fulfilling life, with regular outings and daily activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1330 – £1530
  • Self-Funded Residential Dementia Care: £1330 – £1530
  • RESPITE Self-Funded Residential Care: £1330 – £1530
  • RESPITE Self-Funded Residential Dementia Care: £1330 – £1530

Fletcher House fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Fletcher House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Annie Northover (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (57)

Fletcher House Reviews (44)

9.7

Fletcher House has a Review Score of 9.7 (9.702) out of 10, based on 15 reviews in the last 2 years.
Over all time Fletcher House has 44 reviews.

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Reviewer Connection to Fletcher House
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Review from Tina C (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fletcher House is always welcoming. The staff are friendly & helpful.
Reply from Fletcher House, Somerset Care at Fletcher House

Thank you for sharing your wonderful feedback for Fletcher House in Wells. We are so pleased that you find our home welcoming and out team friendly. Best regards,Fletcher House

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Review from Moira G (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well run, warm and friendly environment. The Fletcher House team are professional, caring and attentive.
Activities are always happening to stimulate and encourage the residents, and they create a safe and stable environment.
Thank you.
Reply from Fletcher House, Somerset Care at Fletcher House

Thank you for your amazing 5-star review for Fletcher House! We will share your kind words about the care, environment and activities on offer with the team, who will be delighted with your feedback. Best regards,Fletcher House

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Review from D P (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Fletcher House for two years. The care she receives is excellent. The staff are wonderful and go the extra mile to create a warm, loving and family environment within the home. Residents are actively encouraged to participate in a varied programme of daily events and
activities as well as in the planning and choosing and monthly basis. In short, Fletcher House is a gem!!
Reply from Fletcher House, Somerset Care at Fletcher House

Thank you for sharing your feedback for the care your mother receives at Fletcher House in Wells - it is a privilege to care for her. We love to involve our residents in planning the activities they enjoy, as well as creating a welcoming environment which feels like home. It is lovely to read that your experience reflects this. Best regards,Fletcher House

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Review from John K (Husband of Resident) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were welcoming and caring. Other residents were content. A helpful respite week for me, and my wife was cared for.
Reply from Fletcher House, Somerset Care at Fletcher House

Thank you for leaving such a lovely review for Fletcher House. We're pleased to hear of your wife's positive respite stay experience with us and how this has also benefited you. Kind regards, Fletcher House

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Review from M G (Son of Resident) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In recent weeks I have noticed good staffing levels and excellent leadership from the management team. They know my mum well and meet her individual needs. Staff are kind and friendly. Activities are good and no one is left out. Food seems decent and individual needs are well met. I wouldn't necessary
have said this a year or so ago, but I have noticed great improvements under the new manager who cannot do enough for us.
Reply from Fletcher House, Somerset Care at Fletcher House

Thank you for sharing your lovely feedback for Fletcher House. We will share your kind words with management, the Activities Team and kitchen staff.Best regards,Fletcher House

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Review from Jill H (Friend of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Yesterday, a carer in Fletcher House, took my friend, who is a resident there, out for her Resident's Day outing and happily I was able to join them. I would like to thank him for the tremendous job he does. He was patient, caring, compassionate and charmingly cheerful, all of which made it a thoroughly
agreeable and worthwhile outing. The kindness and understanding he showed my friend was uplifting. I appreciate the work that everyone at Fletcher House does but I specifically wanted to commend and thank to the carer for yesterday's excursion.
Reply from Fletcher House, Somerset Care at Fletcher House

Thank you for leaving such a lovely review for Fletcher House in Wells! It's great to hear that you were able to join your friend on her resident's outing and that the carer who supported her ensured that you both had a brilliant day out. We will be sure to share your kind words with the carer in question and look forward to welcoming you back to Fletcher House soon.

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Review from S D (Cousin of Resident) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well done to all the staff, and especially the activities staff for making Christmas enjoyable. However many difficulties they are facing, they are always cheerful and warm to the residents.
Reply from Somerset Care, Somerset Care at Fletcher House

Thank you for taking the time to leave a 5-star review for Fletcher House in Wells. Our dedicated team always strive to deliver enjoyable celebrations for our residents and their guests, and we are delighted to hear that we achieved this for you and your loved one over the festive period. Best regards, Somerset Care

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Review from C O (Wife of Resident) assisted by family/friend published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My daughters and I are very pleased with care and attention given not only to my husband but to us as a family when we visit or call. One example is how thoughtful the staff were on his birthday as the home was in lockdown. The staff still involved us on the phone which meant the world to us.
Reply from Somerset Care, Somerset Care at Fletcher House

Thank you so much for taking the time to leave a review for Fletcher House. We are so glad to hear that the care we provide for your husband, is also a support to yourself and his family. Best regards,Somerset Care

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Review from Simon P (Son of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I fully appreciate the challenges involved in delivering the services and highly esteem the care/resident support staff. Unfortunately, some improvement is needed regarding administration and communication to reflect the standards displayed elsewhere. Despite 2 changes in managers since 2023 I have
not been notified in either case directly, and the website is still not currently updated. All of my details as my father's property, for example, financials. Lasting Power of Attorney are held on record, but communication on these issues is passed to my brother to notify me. This is unsatisfactory to both of us. For all of January so far this year I have been unable to get through by phone, but told to call later by answerphone. Something clearly isn't working, but a management review, and resulting action, could easily introduce improvements required.
Reply from Somerset Care, Somerset Care at Fletcher House

Thank you for taking the time to leave a review for Fletcher House. We value all feedback, as it provides us with the opportunity to learn and improve. We are pleased to have been able to speak with you about your review, and share the changes we have made to our administrative process to address your concerns. We look forward to your next visit, when our manager will also be able to spend some time with you in person. Finally, thank you for sharing your kind words with us on the phone about the care your father receives - we are glad that he is happy and settled at Fletcher House. Best regards ,Somerset Care

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Review from K A (Partner of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner was escorted to Fletcher House in March 2024. Her birthday soon came along and the staff helped her celebrate it. They managed to play some tracks sung by a famous singer who was her favourite singer. Our son has visited her and noticed how well the chef cooks. I am guessing she is enjoying
a better diet than the one I provided when I was caring for her. I am sure Wells City is pleased to welcome Fletcher House a care home with impressive credentials.
Reply from Somerset Care, Somerset Care at Fletcher House

Thank you for taking the time to leave a 5* review for Fletcher House. It is an absolute privilege to support your partner, and we were glad to help her to celebrate her birthday in style, with her favourite music. Best regards, Somerset Care

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Review from Nicholas P (Son of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very friendly and welcoming. Dad is receiving excellent care and is very happy where he is. He enjoys the food and loves his room. Communication is a bit lacking sometimes regarding appointments etc but it is realised that the staff are very busy and care comes first. The home is always
clean and well-maintained. Definitely worth recommending to others.
Reply from Somerset Care, Somerset Care at Fletcher House

Thank you for taking the time to leave a review for Fletcher House. We are so pleased that you rate the care your Dad receives as 5*, and are glad to read your positive feedback for the cleanliness of the home and food on offer. Please do contact a member of the team at Fletcher House directly if you would like to discuss appointment arrangements, and we will be more than happy to speak with you. Best regards,Somerset Care

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Review from T J (Son of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant staff, communication and understanding, if ever you want to know anything, they are on the case.
Reply from Fletcher House, Somerset Care at Fletcher House

Thank you so much for your kind words about the Fletcher House team. We are pleased that you feel informed and supported. Best regards, Somerset Care.

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Review from Meryl G (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very pleased with the standard of care and cleanliness of Fletcher House. I don't visit as it upsets my mum, but I am kept fully informed. I am confident mum is warm, safe, well-fed, and cared for.
Reply from Fletcher House, Somerset Care at Fletcher House

Thank you for sharing your review for Fletcher House. We are pleased that you feel informed and reassured about your mum's care, health and wellbeing.

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Review from R G (Daughter of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot say enough positive things about the staff and the community at Fletcher House in Somerset. I have a relative who lives there and they have always been treated with the utmost dignity and respect. Their wishes are listened to and where possible followed and this has led to thriving and getting
their life back following a period of difficulties prior to moving to Fletcher. It is a home, made by the amazing staff, who are so kind and caring and thoughtful about my relative. They go the extra mile and we work together. My relative is an avid reader and was facilitated to start and create a book group for anyone to join. When I review something, I always look at the important things and Fletcher gets the important things right. We all know that nothing can be perfect, but whatever years my relative has left, I know that they will be happiest because of the treatment care support dignity and respect shown to them and their family who visit on a day-to-day basis.
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Review from W L (Daughter of Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fletcher House has been truly brilliant in looking after my dad, he is well cared for and the Activities Coordinator deserves to be recognised for his care, and love, towards the residents and always acknowledges visitors and gives us positive updated (dad loves him)! All the staff have made the transition
comfortable for dad, and always reassure him on not-so-good days. Dad has settled beautifully thanks to the hard-working staff.
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Review from Adrian S (Nephew of Resident) published on 31 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was not well when she entered Fletcher House but the staff there did everything they could to care for her and make the time she had left as comfortable as it could be. They showed her the utmost respect and I cannot understate my gratitude for all their work. It was clear during my visits that
the other residents were also well looked after, and those who were able to enjoy a high standard of food and a busy programme of events and social activities. I would not hesitate to recommend Fletcher House.
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Review from Nigel B (Son of Resident) published on 22 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother came to Fletcher House on the understanding it was purely for a brief period of respite. After 5 days, however, she told me to sell her home and that she was staying at Fletcher House. In the early days, she was sociable and chatty with other residents, but as the frailties of old age advanced,
she became more dependent on the carers for social interaction. She received much kindness from them and I know she was genuinely liked by them, and I believe she knew this.
They went out of their way to ensure she was happy, comfortable and supported.
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Review from Karen C (Daughter of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Fletcher House Care Home since May 2022. The staff are lovely, friendly, caring and respectful.
The home has a nice atmosphere and the residents are cheerful.
There is a programme of activities and regular residents meetings.
I'm very happy with my father's care.
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Review from Leslie P (Son of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care provided by the incredible staff. Mum was a resident for over two years before her death a couple of days ago, and our family have nothing but praise for the home. Even when Mum passed away, we were treated with excellent care, which made our loss easier to accept.
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Review from S W (Daughter of Resident) published on 19 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very lucky indeed that just as my dad was being discharged from hospital care, Fletcher House were able to arrange an assessment and welcome him as a resident at very short notice. Although dad was only there less than a month (before he, unfortunately, passed away), he had been made to feel
very much at home in this short time, with staff who were genuinely caring and who made great efforts to get to know him on a personal level. Sharing his musical interests with one particular staff member made all the difference to his settling in well during his first few days there.
He was very happy to be back in his home town and we were made welcome in visiting him at any time by the lovely staff at Fletcher. Dad had a lovely garden room and I know he would have been very happy to stay on at Fletcher if he had not been able to return home. Thanks to all at Fletcher House!
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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Fletcher House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.702 for Fletcher House is calculated as follows: ( (131 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 178 Ratings = 4.702
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fletcher House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

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Annie Northover

Job Title: Registered Manager

On behalf of myself and the entire team, I’d like to extend a warm welcome to you. Fletcher House has been a well-established part of the Wells community for many years, providing high-quality care delivered by a dedicated and diverse team - from care staff and activities coordinators to housekeeping and catering professionals.

We take pride in creating a warm, home-from-home environment where every resident feels valued and supported.

With over 34 years of experience across home care, nursing, residential services, and learning disabilities, I am passionate about delivering compassionate, person-centred care.

We invite you to visit Fletcher House, take a tour, and explore how we can meet your individual care needs.

Frequently Asked Questions about Fletcher House

What types of Care is Fletcher House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fletcher House have?

There are 57 Single Rooms.

What are the Facilities & Services at Fletcher House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fletcher House to the centre of Wells?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fletcher House to verify any information. View our terms and conditions. Fletcher House has an Enhanced Service - more info.