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Fletcher House

Glastonbury Road, Wells, Somerset BA5 1TN
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Fletcher House, Wells
Fletcher House, Wells
Fletcher House, Wells

Fletcher House has an excellent community reputation, thanks to a homely setting and the hard work of a care team who are dedicated to quality provision.

Significant investment has gone into making the most of the site, which has included extension and refurbishment with new en-suite bedrooms, private patio areas and landscaped gardens. There is a dedicated 'Petals' suite where dementia care is provided by highly trained specialist staff team.

The manager...  

Care Provided by Fletcher House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,175From £1,175
Residential Dementia CareFrom £1,175From £1,175

Fletcher House fees start from £1,175 per week, adjusted to individual care requirements.

Contact Fletcher House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Annie Northover(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1

Room Information

  • Single Rooms (57)

Fletcher House Reviews (50)

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9.5

Fletcher House has a Review Score of 9.5 (9.537) out of 10, based on 21 reviews in the last 2 years. Over all time Fletcher House has 50 reviews.

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Review from Sue C (Daughter of Resident) published on 30 July 2026 Submitted via Website
Overall Experience

My mum is so happy at Fletcher House. They involve her in decisions and get her involved in all that is happening. The staff are caring, welcoming, helpful and with humour! Mum feels very special there.

Reply from Fletcher House, Somerset Care at Fletcher House
Dear Sue, thank you for taking the time to review your Mum's care at Fletcher House. It means so much to us that your Mum is settled and happy, and that she feels in control of the care she receives and fully involved in life at Fletcher House.
Kind regards,

Fletcher House

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Review from David T (Friend of Resident) published on 13 July 2026 Submitted via Website
Overall Experience

I Have a friend living in Fletcher House and visit him most Fridays and find him usually in his room but sometimes in the common room. He is always clean and tidy and dressed . He seems content living in Fletcher House. If the situation arose the my wife or I need a care home I would be happy to go there.

Reply from Fletcher House, Somerset Care at Fletcher House
Dear David, thank you for your review for your friend's care at Fletcher House in Wells. We are delighted to hear that, as a result of your visits to him, you would happily consider the home for your own care in the future.
Kind regards,

Fletcher House

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Review from Rachael H (Daughter of Resident) published on 18 June 2026 Submitted via Website
Overall Experience

My mum is exceptionally well cared for by all at Fetcher House ! Every single member of staff go over and above to care for my mum . Her room is kept clean and tidy by a great band of folk who chat with mum about all sorts ! The carers are brilliant and nothing is toomuch trouble . They love to chat and laugh with mum. The nurses are on the ball with meds and she gets regular checks to ensure all is well ! The kitchen staff are amazing ! Nothing too much trouble and if mum doesn't fancy dinner they will always provide a lighter option! Office staff and events staff work so hard ! Everyone always ready with a smile ! For mum now , it really is her home and I can't see how it could be better !!!! I am truly grateful to each and every one of the amazing staff who work there .

Reply from Fletcher House, Somerset Care at Fletcher House
Dear Rachael, thank you so much for your wonderful feedback about the place your Mum now calls home. We are so glad that she is settled and content at Fletcher House, and that the care she receives also reassures you that she is exactly where she needs to be.
Kind regards,

Fletcher House

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Review from Edward F (Nephew of Resident) published on 19 December 2025 Submitted via Website
Overall Experience

On visiting my aunt, I have found Fletcher House to be warm and welcoming. My aunt is content and well looked after, the activities team add a lot of fun to the day. The care staff do want the best for her to. Larger windows in the day room of Petal so residents could see wants happening outside would be nice.

Reply from Fletcher House, Somerset Care at Fletcher House
Dear Edward, Thank you for taking the time to share your feedback for Fletcher House. We are glad that your aunt is settled and happy, and that you feel welcome when you come to visit. We are always glad to discuss any ideas you may have for the home, so please do speak with a member of the team to share your suggestions.
Best regards,

Fletcher House

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Review from L G (Daughter of Resident) published on 17 November 2025 Submitted via Website
Overall Experience
My parents have been living in Fletcher House for 2 -3 years. The home has in the past been in an unsettled state due to a quick change in managers. However, this has changed and with the arrival of a lovely friendly manager the running of the home has improved.
All staff are kind, respectful and hard working. All departments of the home do their best for the residents and try to rectify problems when they can.
Residents are always asked for their ideas, opinions and suggestions with the monthly residents and committee meetings.
The activities team are friendly and try to organise meaningful , enjoyable activities and music. There are only 2 members of the activities team and would benefit from another member of the team to cover weekends.
I have in the past found communicating with all members of staff quite poor however on giving feedback to the home this has definitely improved.

In all..... my parents are safe and well cared for.

Reply from Fletcher House, Somerset Care at Fletcher House

Thank you so much for taking the time to share your feedback for Fletcher House, and your compliments for our care home team. We are pleased that you are reassured that your parents are in safe hands, and that you feel involved and informed in relation to their care. We are always keen to further...  

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Review from Jo L (Brother of Resident) published on 7 November 2025 Submitted via Website
Overall Experience
Friendly and helpful welcome whether visiting in person or on the phone .I feel my relative is safe and well looked after in Fletcher House

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Reply from Fletcher House, Somerset Care at Fletcher House
Dear Jo, Thank you for sharing your positive feedback for Fletcher House in Wells. It means the world to us that you are confident in the care your relative receives, and feel welcomed by our team.
Best regards,

Fletcher House

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Review from P D (Son of Resident) published on 2 October 2025 Submitted via Postal Card
Overall Experience

My relative has been a resident for 2 1/2 years. Staff and management have been generally caring and supportive. My relative's needs have changed in recent months, and feels staff (especially agency) have not stepped up to meet her needs at times. Communication has been an issue, and my relative's requests at times are not met. Staff seem to have little time to check things are ok. However, generally we are happy with the overall care, and staff do their best under pressure

Reply from Fletcher House, Somerset Care at Fletcher House

Thank you for taking the time to share your feedback for the care your relative receives at Fletcher House. We understand that the care needs of our residents can change, which is why individual care plans are continually reviewed and refreshed by our team to ensure they remain relevant and...  

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Review from Tina C (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card
Overall Experience

Fletcher House is always welcoming. The staff are friendly & helpful.

Reply from Fletcher House, Somerset Care at Fletcher House

Thank you for sharing your wonderful feedback for Fletcher House in Wells. We are so pleased that you find our home welcoming and out team friendly. Best regards,Fletcher House

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Review from Moira G (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card
Overall Experience
A well run, warm and friendly environment. The Fletcher House team are professional, caring and attentive.
Activities are always happening to stimulate and encourage the residents, and they create a safe and stable environment.

Thank you.

Reply from Fletcher House, Somerset Care at Fletcher House

Thank you for your amazing 5-star review for Fletcher House! We will share your kind words about the care, environment and activities on offer with the team, who will be delighted with your feedback. Best regards,Fletcher House

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Review from D P (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card
Overall Experience

My mother has been a resident of Fletcher House for two years. The care she receives is excellent. The staff are wonderful and go the extra mile to create a warm, loving and family environment within the home. Residents are actively encouraged to participate in a varied programme of daily events and activities as well as in the planning and choosing and monthly basis. In short, Fletcher House is a gem!!

Reply from Fletcher House, Somerset Care at Fletcher House

Thank you for sharing your feedback for the care your mother receives at Fletcher House in Wells - it is a privilege to care for her. We love to involve our residents in planning the activities they enjoy, as well as creating a welcoming environment which feels like home. It is lovely to read that your experience reflects this. Best regards,Fletcher House

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Review from John K (Husband of Resident) published on 30 April 2025 Submitted via Postal Card
Overall Experience

Staff were welcoming and caring. Other residents were content. A helpful respite week for me, and my wife was cared for.

Reply from Fletcher House, Somerset Care at Fletcher House

Thank you for leaving such a lovely review for Fletcher House. We're pleased to hear of your wife's positive respite stay experience with us and how this has also benefited you. Kind regards, Fletcher House

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Review from M G (Son of Resident) published on 30 April 2025 Submitted via Postal Card
Overall Experience

In recent weeks I have noticed good staffing levels and excellent leadership from the management team. They know my mum well and meet her individual needs. Staff are kind and friendly. Activities are good and no one is left out. Food seems decent and individual needs are well met. I wouldn't necessary have said this a year or so ago, but I have noticed great improvements under the new manager who cannot do enough for us.

Reply from Fletcher House, Somerset Care at Fletcher House

Thank you for sharing your lovely feedback for Fletcher House. We will share your kind words with management, the Activities Team and kitchen staff.Best regards,Fletcher House

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Review from Jill H (Friend of Resident) published on 14 April 2025 Submitted via Website
Overall Experience

Yesterday, a carer in Fletcher House, took my friend, who is a resident there, out for her Resident's Day outing and happily I was able to join them. I would like to thank him for the tremendous job he does. He was patient, caring, compassionate and charmingly cheerful, all of which made it a thoroughly agreeable and worthwhile outing. The kindness and understanding he showed my friend was uplifting. I appreciate the work that everyone at Fletcher House does but I specifically wanted to commend and thank to the carer for yesterday's excursion.

Reply from Fletcher House, Somerset Care at Fletcher House

Thank you for leaving such a lovely review for Fletcher House in Wells! It's great to hear that you were able to join your friend on her resident's outing and that the carer who supported her ensured that you both had a brilliant day out. We will be sure to share your kind words with the carer in question and look forward to welcoming you back to Fletcher House soon.

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Review from S D (Cousin of Resident) published on 24 February 2025 Submitted via Postal Card
Overall Experience

Well done to all the staff, and especially the activities staff for making Christmas enjoyable. However many difficulties they are facing, they are always cheerful and warm to the residents.

Reply from Somerset Care, Somerset Care at Fletcher House

Thank you for taking the time to leave a 5-star review for Fletcher House in Wells. Our dedicated team always strive to deliver enjoyable celebrations for our residents and their guests, and we are delighted to hear that we achieved this for you and your loved one over the festive period. Best regards, Somerset Care

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Review from C O (Wife of Resident) published on 3 February 2025 Submitted via Postal Card
Overall Experience

My daughters and I are very pleased with care and attention given not only to my husband but to us as a family when we visit or call. One example is how thoughtful the staff were on his birthday as the home was in lockdown. The staff still involved us on the phone which meant the world to us.

Reply from Somerset Care, Somerset Care at Fletcher House

Thank you so much for taking the time to leave a review for Fletcher House. We are so glad to hear that the care we provide for your husband, is also a support to yourself and his family. Best regards,Somerset Care

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Review from Simon P (Son of Resident) published on 3 February 2025 Submitted via Postal Card
Overall Experience

I fully appreciate the challenges involved in delivering the services and highly esteem the care/resident support staff. Unfortunately, some improvement is needed regarding administration and communication to reflect the standards displayed elsewhere. Despite 2 changes in managers since 2023 I have not been notified in either case directly, and the website is still not currently updated. All of my details as my father's property, for example, financials. Lasting Power of Attorney are held on record, but communication on these issues is passed to my brother to notify me. This is unsatisfactory to both of us. For all of January so far this year I have been unable to get through by phone, but told to call later by answerphone. Something clearly isn't working, but a management review, and resulting action, could easily introduce improvements required.

Reply from Somerset Care, Somerset Care at Fletcher House

Thank you for taking the time to leave a review for Fletcher House. We value all feedback, as it provides us with the opportunity to learn and improve. We are pleased to have been able to speak with you about your review, and share the changes we have made to our administrative process to address...  

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Review from K A (Partner of Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience

My partner was escorted to Fletcher House in March 2024. Her birthday soon came along and the staff helped her celebrate it. They managed to play some tracks sung by a famous singer who was her favourite singer. Our son has visited her and noticed how well the chef cooks. I am guessing she is enjoying a better diet than the one I provided when I was caring for her. I am sure Wells City is pleased to welcome Fletcher House a care home with impressive credentials.

Reply from Somerset Care, Somerset Care at Fletcher House

Thank you for taking the time to leave a 5* review for Fletcher House. It is an absolute privilege to support your partner, and we were glad to help her to celebrate her birthday in style, with her favourite music. Best regards, Somerset Care

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Review from Nicholas P (Son of Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience

All the staff are very friendly and welcoming. Dad is receiving excellent care and is very happy where he is. He enjoys the food and loves his room. Communication is a bit lacking sometimes regarding appointments etc but it is realised that the staff are very busy and care comes first. The home is always clean and well-maintained. Definitely worth recommending to others.

Reply from Somerset Care, Somerset Care at Fletcher House

Thank you for taking the time to leave a review for Fletcher House. We are so pleased that you rate the care your Dad receives as 5*, and are glad to read your positive feedback for the cleanliness of the home and food on offer. Please do contact a member of the team at Fletcher House directly if...  

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Review from T J (Son of Resident) published on 28 January 2025 Submitted via Postal Card
Overall Experience

Brilliant staff, communication and understanding, if ever you want to know anything, they are on the case.

Reply from Fletcher House, Somerset Care at Fletcher House

Thank you so much for your kind words about the Fletcher House team. We are pleased that you feel informed and supported. Best regards, Somerset Care.

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Review from Meryl G (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card
Overall Experience

Generally very pleased with the standard of care and cleanliness of Fletcher House. I don't visit as it upsets my mum, but I am kept fully informed. I am confident mum is warm, safe, well-fed, and cared for.

Reply from Fletcher House, Somerset Care at Fletcher House

Thank you for sharing your review for Fletcher House. We are pleased that you feel informed and reassured about your mum's care, health and wellbeing.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 February 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Fletcher House.

Upcoming Events

There are no upcoming events for Fletcher House.

Awards / Recognitions (3)

  • 30 Jan 2026Recipient: Somerset Care
  • 31 Jan 2024Recipient: Somerset Care
  • 15 Feb 2016Recipient: Somerset Care

Accreditations

There are no accreditations posted yet for Fletcher House.

Meet the Team (1)

Annie Northover
Annie NorthoverJob Title:Registered Manager
On behalf of myself and the entire team, I’d like to extend a warm welcome to you. Fletcher House has been a well-established part of the Wells community for many years, providing high-quality care delivered by a dedicated and diverse team - from care staff and activities coordinators to housekeeping and catering professionals.

We take pride in creating a warm, home-from-home environment where every resident feels valued and supported.

With over 34 years of experience across home care, nursing, residential services, and learning disabilities, I am passionate about delivering compassionate, person-centred care.

We invite you to visit Fletcher House, take a tour, and explore how we can meet your individual care needs.

Frequently Asked Questions about Fletcher House

What types of Care is Fletcher House registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fletcher House have?

There are 57 Single Rooms.

What are the Facilities & Services at Fletcher House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Fletcher House to the centre of Wells?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fletcher House to verify any information. View our terms and conditions. Fletcher House has an Enhanced Service -more info.