Fletcher House, Wells, Somerset
Fletcher House, Wells, Somerset
Fletcher House, Wells, Somerset

Fletcher House has an excellent community reputation, thanks to a homely setting and the hard work of a care team who are dedicated to quality provision.

Significant investment has gone into making the most of the site, which has included extension and refurbishment with new en-suite bedrooms, private patio areas and landscaped gardens. There is a dedicated 'Petals' suite where dementia care is provided by highly trained specialist staff team.

The manager and care team maintain a focus on allowing individuals to lead an active, independent and fulfilling life, with regular outings and daily activities.

Group: Somerset Care

Person in charge: Trudy Bower (Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 57 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 57

Rooms with ensuite WC: 29

Weekly Charges Guide: Personal Care Single £670 – £850 (These prices are only a guideline, please contact Fletcher House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Fletcher House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 25 Jan 2018

One large upstairs room with ensuite shower, basin and toilet, sunny aspect looking into the beautiful courtyard garden.Large upstairs room with basin overlooking the front of the building. Toilet facilities nearby.

Reviews

8.8 Fletcher House has a Review Score of 8.8 (8.752)

The Review Score of 8.8 (maximum of 10) for Fletcher House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Fletcher House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.651 for Fletcher House is calculated as follows: ( (59 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 83 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.101 Points relating to the number of positive Reviews for Fletcher House is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 4 Reviews ÷ 11.4 Target = 0.351

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Fletcher House?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Fletcher House

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

1. Good to see Dad's partner in clean clothing showing staff have listened to our feedback. Prior to dementia, she was always fastidious. She is difficult to reason with, so well done (Residential unit.)
2. Activities staff member quietly but audibly delivered an activity using mint, lavender (smell) and cutting from news (visual) to promote discussion about past experiences and hobbies. This triggered memories about mint sauce, childhood haunts and cooking. (Dementia unit)

How likely would you be to recommend Fletcher House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have just returned from an excellent "Mad Hatters Tea party" at Fletcher House in which all the staff and residents have joined in a great celebration. Not only tea, cakes etc under the gazebo but music and signing. All the staff took part, which was a great effort from the entertainment team as always. Waiting for the next one.

How likely would you be to recommend Fletcher House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have had connections with Fletcher House Wells, Somerset, for a long time and always been pleased with it. My father in law was very happy here during 2007-2011.
My brother is now currently a resident 2012-present. He does not take advantage of the activities and would probably be more content if activities were not so voluntary, he would then be obliged to do them and mix better and time would not hang so heavily.

How likely would you be to recommend Fletcher House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Staff are welcoming, friendly and obliging to visitors but residents always come first. The areas are always clean, bright and fresh feeling. The residents are well supported, cared for and treated with respect and patience. The food is excellent. The activities laid on are varied and well managed and are excellent in maintaining residents interests, involvement and abilities. Overall the staff go beyond what is expected of them in regards to their pay and create a warm atmosphere that makes Fletcher House feel like home.

How likely would you be to recommend Fletcher House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Prior to my Father residing at Fletcher House, we arrived one evening unannounced it was tea time and obviously very busy but we received a warm welcome and were shown around by a member of staff it was a very calm and happy atmosphere.I have visited a large number of residential and nursing homes during my professional career and I am grateful that a place like Fletcher House exists. Dad was always treated with kindness, compassion and understanding.The staff had the ability to motivate him which had sometimes been difficult when he was at home.they had time for him.There are an extensive range of social activities something to suit everybody if they wish to join in. I could certainly recommend Fletcher House to anyone because of its high standard of care and its warm and friendly home from home atmosphere.

How likely would you be to recommend Fletcher House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My grandmother (100 years old) came to Fletcher House from another care home which was not entirely suitable for her as she was unhappy there. At 100 yrs old despite having limited mobility (she walks slowly with a frame) she has excellent mental focus and enjoys company and interaction. I am both amazed and overwhelmed by the wonderful team led by the activities lady who organise and supervise such a continual array of fantastic activities for the residents. My grandmother has enjoyed and taken part on as many as possible and this has been a huge factor making her feel settled, happy and part of this little community. There are regular weekly cookery and craft afternoons. A Chinese takeaway night which was a huge success and of course an amazing celebration lunch commemorating the Queens 90th birthday. Well done to the activities team, they put Fletcher House a cut above the rest.

How likely would you be to recommend Fletcher House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Day Care first was very encouraging made a group of friends. Later happily stayed for Respite Care, enjoyed meals, company and social activities. Finally during long time stay care was excellent, standards high within a very relaxed and homely atmosphere in which friendships continued to grow. Privacy was respected and time given generously when necessary. Activities and outings were very good providing plenty of fun. All in house Tea room once a week beautifully arranged and very appropriate was available for residents to entertain their guests, most enjoyable! well recommended. Final year a happy one.

How likely would you be to recommend Fletcher House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Somerset Care

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Fletcher House