Fletcher House

My friend has been a resident at Fletcher House for over a year now. She has a collection of physical and mental health problems and I couldn't praise the staff and carers more highly. My friend's behaviour can sometimes be challenging; how the staff cope with this, their patience and sensitivity, is astonishing. Furthermore, the home is always clean, tidy, friendly and welcoming.

My mum is so happy at Fletcher House. They involve her in decisions and get her involved in all that is happening. The staff are caring, welcoming, helpful and with humour! Mum feels very special there.

I Have a friend living in Fletcher House and visit him most Fridays and find him usually in his room but sometimes in the common room. He is always clean and tidy and dressed . He seems content living in Fletcher House. If the situation arose the my wife or I need a care home I would be happy to go there.

My mum is exceptionally well cared for by all at Fetcher House ! Every single member of staff go over and above to care for my mum . Her room is kept clean and tidy by a great band of folk who chat with mum about all sorts ! The carers are brilliant and nothing is toomuch trouble . They love to chat and laugh with mum. The nurses are on the ball with meds and she gets regular checks to ensure all is well ! The kitchen staff are amazing ! Nothing too much trouble and if mum doesn't fancy dinner they will always provide a lighter option! Office staff and events staff work so hard ! Everyone always ready with a smile ! For mum now , it really is her home and I can't see how it could be better !!!! I am truly grateful to each and every one of the amazing staff who work there .

On visiting my aunt, I have found Fletcher House to be warm and welcoming. My aunt is content and well looked after, the activities team add a lot of fun to the day. The care staff do want the best for her to. Larger windows in the day room of Petal so residents could see wants happening outside would be nice.

In all..... my parents are safe and well cared for.

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My relative has been a resident for 2 1/2 years. Staff and management have been generally caring and supportive. My relative's needs have changed in recent months, and feels staff (especially agency) have not stepped up to meet her needs at times. Communication has been an issue, and my relative's requests at times are not met. Staff seem to have little time to check things are ok. However, generally we are happy with the overall care, and staff do their best under pressure

Fletcher House is always welcoming. The staff are friendly & helpful.

Thank you.

My mother has been a resident of Fletcher House for two years. The care she receives is excellent. The staff are wonderful and go the extra mile to create a warm, loving and family environment within the home. Residents are actively encouraged to participate in a varied programme of daily events and activities as well as in the planning and choosing and monthly basis. In short, Fletcher House is a gem!!

Staff were welcoming and caring. Other residents were content. A helpful respite week for me, and my wife was cared for.

In recent weeks I have noticed good staffing levels and excellent leadership from the management team. They know my mum well and meet her individual needs. Staff are kind and friendly. Activities are good and no one is left out. Food seems decent and individual needs are well met. I wouldn't necessary have said this a year or so ago, but I have noticed great improvements under the new manager who cannot do enough for us.

Well done to all the staff, and especially the activities staff for making Christmas enjoyable. However many difficulties they are facing, they are always cheerful and warm to the residents.

My daughters and I are very pleased with care and attention given not only to my husband but to us as a family when we visit or call. One example is how thoughtful the staff were on his birthday as the home was in lockdown. The staff still involved us on the phone which meant the world to us.

I fully appreciate the challenges involved in delivering the services and highly esteem the care/resident support staff. Unfortunately, some improvement is needed regarding administration and communication to reflect the standards displayed elsewhere. Despite 2 changes in managers since 2023 I have not been notified in either case directly, and the website is still not currently updated. All of my details as my father's property, for example, financials. Lasting Power of Attorney are held on record, but communication on these issues is passed to my brother to notify me. This is unsatisfactory to both of us. For all of January so far this year I have been unable to get through by phone, but told to call later by answerphone. Something clearly isn't working, but a management review, and resulting action, could easily introduce improvements required.

My partner was escorted to Fletcher House in March 2024. Her birthday soon came along and the staff helped her celebrate it. They managed to play some tracks sung by a famous singer who was her favourite singer. Our son has visited her and noticed how well the chef cooks. I am guessing she is enjoying a better diet than the one I provided when I was caring for her. I am sure Wells City is pleased to welcome Fletcher House a care home with impressive credentials.

All the staff are very friendly and welcoming. Dad is receiving excellent care and is very happy where he is. He enjoys the food and loves his room. Communication is a bit lacking sometimes regarding appointments etc but it is realised that the staff are very busy and care comes first. The home is always clean and well-maintained. Definitely worth recommending to others.

Brilliant staff, communication and understanding, if ever you want to know anything, they are on the case.

Generally very pleased with the standard of care and cleanliness of Fletcher House. I don't visit as it upsets my mum, but I am kept fully informed. I am confident mum is warm, safe, well-fed, and cared for.