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Fletcher House

Glastonbury Road, Wells, Somerset BA5 1TN
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Fletcher House, Wells
Fletcher House, Wells
Fletcher House, Wells

Fletcher House has an excellent community reputation, thanks to a homely setting and the hard work of a care team who are dedicated to quality provision.

Significant investment has gone into making the most of the site, which has included extension and refurbishment with new en-suite bedrooms, private patio areas and landscaped gardens. There is a dedicated 'Petals' suite where dementia care is provided by highly trained specialist staff team.

The manager...  

Care Provided by Fletcher House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,175From £1,175
Residential Dementia CareFrom £1,175From £1,175

Fletcher House fees start from £1,175 per week, adjusted to individual care requirements.

Contact Fletcher House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Annie Northover(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1

Room Information

  • Single Rooms (57)

Fletcher House Reviews (50)

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9.5

Fletcher House has a Review Score of 9.5 (9.537) out of 10, based on 21 reviews in the last 2 years. Over all time Fletcher House has 50 reviews.

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Review from Alyson M (Daughter of Resident) published on 21 May 2019 Submitted via Postal Card
Overall Experience
I am very happy with the standard of care my mother is receiving at Fletcher House. In the last few weeks, my mother's needs have become much higher as she is no longer to weight bare and requires hoisting to transfer.

The staff have been brilliant in managing this very caring and professional. I couldn't ask for more.

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Review from Richard A (Brother-in-law of Resident) published on 16 October 2018 Submitted via Postal Card
Overall Experience

Since my brother-in-law has been at Fletcher House, we have seen so much that has been very good and helpful. Clearly residents with all their quirks and seen as individuals and the staff are very respectful and cheerful. We would - and do - recommend Fletcher House to all and sundry.

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Review from Gerald A (Son-in-law of Resident) published on 3 September 2018 Submitted via Website
Overall Experience

I came today to move my father-in-law to a new home with my wife. I was very disappointed with the support of the staff on duty except for one young carer who helped us to get my father-in-law to my car and helped to get him in the car. His meds were not ready and no one from the management team came to see if we or the staff needed any support. It was very stressful for my wife, myself, my father-in-law and the carer, who I must say was very helpful and supportive. As someone who works in care I was very disappointed.

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Review from Jane A (Daughter of Resident) published on 20 April 2018 Submitted via Website
Overall Experience
Dad is always treated with respect in the dementia friendly unit even though he can be verbally aggressive and noisy.
I have had concerns for staff wellbeing during the winter. There seem to be many changes and the regular need to use of agency staff.
I am pleased to see a slightly different approach to activities.
Yesterday staff had anticipated in advance dad’s dissatisfaction with the parachute activity and had selected classical music on the TV and attractive slideshow of spring flowers in bloom.
Unfortunately, this didn’t stop dad from shouting and proclaiming the activity “childish” but they had tried!
It was great to see the beaming smile on the face of one of the ladies and good to recognise that the residents were exercising their arm muscles.
I was also impressed that one of the activity staff had located a vintage song (Mr Sandman) which an old lady had been singing a few days before.

A video had been downloaded with printed lyrics so residents could join in if they wished.

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Review from Colin P (Son of Resident) published on 28 June 2017 Submitted via Postal Card
Overall Experience

I have just returned from an excellent "Mad Hatters Tea party" at Fletcher House in which all the staff and residents have joined in a great celebration. Not only tea, cakes etc under the gazebo but music and signing. All the staff took part, which was a great effort from the entertainment team as always. Waiting for the next one.

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Review from J B (Sister of Resident) published on 22 March 2017 Submitted via Postal Card
Overall Experience
I have had connections with Fletcher House Wells, Somerset, for a long time and always been pleased with it. My father in law was very happy here during 2007-2011.

My brother is now currently a resident 2012-present. He does not take advantage of the activities and would probably be more content if activities were not so voluntary, he would then be obliged to do them and mix better and time would not hang so heavily.

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Review from I D (Son of Resident) published on 6 March 2017 Submitted via Postal Card
Overall Experience

Staff are welcoming, friendly and obliging to visitors but residents always come first. The areas are always clean, bright and fresh feeling. The residents are well supported, cared for and treated with respect and patience. The food is excellent. The activities laid on are varied and well managed and are excellent in maintaining residents interests, involvement and abilities. Overall the staff go beyond what is expected of them in regards to their pay and create a warm atmosphere that makes Fletcher House feel like home.

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Review from Sandra P (Daughter of Resident) published on 16 February 2017 Submitted via Website
Overall Experience

Prior to my Father residing at Fletcher House, we arrived one evening unannounced it was tea time and obviously very busy but we received a warm welcome and were shown around by a member of staff it was a very calm and happy atmosphere.I have visited a large number of residential and nursing homes during my professional career and I am grateful that a place like Fletcher House exists. Dad was always treated with kindness, compassion and understanding.The staff had the ability to motivate him which had sometimes been difficult when he was at home.they had time for him.There are an extensive range of social activities something to suit everybody if they wish to join in. I could certainly recommend Fletcher House to anyone because of its high standard of care and its warm and friendly home from home atmosphere.

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Review from Jo W (Granddaughter of Resident) published on 17 May 2016 Submitted via Postal Card
Overall Experience

My grandmother (100 years old) came to Fletcher House from another care home which was not entirely suitable for her as she was unhappy there. At 100 yrs old despite having limited mobility (she walks slowly with a frame) she has excellent mental focus and enjoys company and interaction. I am both amazed and overwhelmed by the wonderful team led by the activities lady who organise and supervise such a continual array of fantastic activities for the residents. My grandmother has enjoyed and taken part on as many as possible and this has been a huge factor making her feel settled, happy and part of this little community. There are regular weekly cookery and craft afternoons. A Chinese takeaway night which was a huge success and of course an amazing celebration lunch commemorating the Queens 90th birthday. Well done to the activities team, they put Fletcher House a cut above the rest.

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Review from Patricia E (Wife of Resident) published on 6 January 2016 Submitted via Postal Card
Overall Experience

Day Care first was very encouraging made a group of friends. Later happily stayed for Respite Care, enjoyed meals, company and social activities. Finally during long time stay care was excellent, standards high within a very relaxed and homely atmosphere in which friendships continued to grow. Privacy was respected and time given generously when necessary. Activities and outings were very good providing plenty of fun. All in house Tea room once a week beautifully arranged and very appropriate was available for residents to entertain their guests, most enjoyable! well recommended. Final year a happy one.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 February 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Upcoming Events

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Awards / Recognitions (3)

  • 30 Jan 2026Recipient: Somerset Care
  • 31 Jan 2024Recipient: Somerset Care
  • 15 Feb 2016Recipient: Somerset Care

Accreditations

There are no accreditations posted yet for Fletcher House.

Meet the Team (1)

Annie Northover
Annie NorthoverJob Title:Registered Manager
On behalf of myself and the entire team, I’d like to extend a warm welcome to you. Fletcher House has been a well-established part of the Wells community for many years, providing high-quality care delivered by a dedicated and diverse team - from care staff and activities coordinators to housekeeping and catering professionals.

We take pride in creating a warm, home-from-home environment where every resident feels valued and supported.

With over 34 years of experience across home care, nursing, residential services, and learning disabilities, I am passionate about delivering compassionate, person-centred care.

We invite you to visit Fletcher House, take a tour, and explore how we can meet your individual care needs.

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