Fletcher House

Glastonbury Road, Wells BA5 1TN
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9.7 42 Reviews
  • Fletcher House, Wells
Fletcher House has an excellent community reputation, thanks to a homely setting and the hard work of a care team who are dedicated to quality provision.

Significant investment has gone into making the most of the site, which has included extension and refurbishment with new en-suite bedrooms, private patio areas and landscaped gardens. There is a dedicated 'Petals' suite where dementia care is provided by highly trained specialist staff team.

The manager and care team maintain a focus on allowing individuals to lead an active, independent and fulfilling life, with regular outings and daily activities.

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Care Provided by Fletcher House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Day Care

Good to Know

  • Person in charge
  • Annie Northover (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Fletcher House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,330 – £1,530
    • Self-Funded Residential Dementia Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Dementia Care £1,330 – £1,530

  • Fletcher House fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Fletcher House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Fletcher House Reviews (42)

Total of 42, showing 41-42
9.7

Fletcher House has a Review Score of 9.7 (9.682) out of 10, based on 13 reviews in the last 2 years. Over all time Fletcher House has 42 reviews.

Overall Experience

  • 29
  • 12
  • 1
  • 0
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Date Published

42
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13
13
29

Review from Jo W (Granddaughter of Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother (100 years old) came to Fletcher House from another care home which was not entirely suitable for her as she was unhappy there. At 100 yrs old despite having limited mobility (she walks slowly with a frame) she has excellent mental focus and enjoys company and interaction. I am both amazed
and overwhelmed by the wonderful team led by the activities lady who organise and supervise such a continual array of fantastic activities for the residents. My grandmother has enjoyed and taken part on as many as possible and this has been a huge factor making her feel settled, happy and part of this little community. There are regular weekly cookery and craft afternoons. A Chinese takeaway night which was a huge success and of course an amazing celebration lunch commemorating the Queens 90th birthday. Well done to the activities team, they put Fletcher House a cut above the rest.

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Review from Patricia E (Wife of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Day Care first was very encouraging made a group of friends. Later happily stayed for Respite Care, enjoyed meals, company and social activities. Finally during long time stay care was excellent, standards high within a very relaxed and homely atmosphere in which friendships continued to grow. Privacy
was respected and time given generously when necessary. Activities and outings were very good providing plenty of fun. All in house Tea room once a week beautifully arranged and very appropriate was available for residents to entertain their guests, most enjoyable! well recommended. Final year a happy one.

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Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Fletcher House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Fletcher House is calculated as follows: ( (113 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 154 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fletcher House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

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Annie Northover

Job Title: Registered Manager

On behalf of myself and the entire team, I’d like to extend a warm welcome to you. Fletcher House has been a well-established part of the Wells community for many years, providing high-quality care delivered by a dedicated and diverse team - from care staff and activities coordinators to housekeeping and catering professionals.

We take pride in creating a warm, home-from-home environment where every resident feels valued and supported.

With over 34 years of experience across home care, nursing, residential services, and learning disabilities, I am passionate about delivering compassionate, person-centred care.

We invite you to visit Fletcher House, take a tour, and explore how we can meet your individual care needs.