Rowden House

I came to Rowden house as a day care service user for social support following two bereavements. I really enjoyed my visits; I felt welcome and supported reducing my anxiety. The staff were lovely and the food good and I could see all residents were treated with kindness and respect. The building was pleasant. I only stopped going due to transport difficulties.

My mother stayed at Rowden House for respite care. She loved having the company joining in with activities and said the staff were wonderful! She was keen to return when it became apparent she needed more care and Rowden House have done everything they can to accomodate her and made her feel very welcome - and part of the family.

Our mum has been a permanent resident since January 2025. All this time she has been always treated with care and dignity and respect. Any issue that we have had with medications, issues with room/bathroom, etc., have always been dealt with in a reasonable time frame. The staff are always friendly and approachable. The building itself is old, which can present some problems with space available, but otherwise good.

My brother is a resident and care be difficult at times but all the staff look after him very well. His dementia is getting worse and I am so happy he is with you and kept safe and well to which I thank you all so much.

The care the whole staff showed to my mother-in-law was second to none. She was so well cared for always clean, tidy and well looked after. When she could she joined in the many activities enjoying trips and quizzes, flower arranging anything she could manage. The staff were attentive and it felt she had found another family. As her life drew to a close staff sat with her keeping her company when family could not be with her a great comfort to us. A star in my opinion

Rowden House provided respite care for my mother when she came out of hospital. The staff were attentive and in the 2 weeks she stayed there, they encouraged her to join in with activities, and she became more mobile. All the staff we had dealings with were friendly helpful and supportive.

The manager accommodated my mum at very short notice and offered a compassionate and flexible approach. I found her honest and open approach comforting and this was a lifesaver as we navigated this whole new landscape at a very stressful time. Rowden seems a homely and peaceful place, the food is good and the activities are outstanding. There is a diary of events published each month and they have helped inject some unanticipated fun, stimulation and entertainment into every day. All staff seem very competent and although we're all getting used to things and seeing how things work, I feel that Mum is in safe and caring hands. I can see that the grounds will be lovely now Spring is arriving - another bonus. Thank you to everyone.

I have been very happy with the care of my mother at Rowden House. She was there for over two years and was very content. I had never had to worry about her I knew that as soon as there were any issues they would contact me straight away. Mixed feelings about the laundry service. A few of my mothers clothes were spoilt. I knew that they have to be washed at certain temperatures, for sanitary reasons. But I am afraid that I cannot think of answer to resolve this.

I am really pleased with the standard of care at Rowden House. My dad has settled in really well. The staff are SO kind. The home has a real family atmosphere and the range of activities provided is excellent. After caring for my dad for three years and him being so vulnerable it was hard to 'let go' and trust his care to someone else, but all the staff at Rowden we so welcoming and reassuring it has been a really positive experience. He is very contented there. A massive thankyou to everyone at Rowden!

I have been visiting Rowden House regularly since a long-standing friend became a resident there. My father-in-law has subsequently also become a resident. During my visits to Rowde House, I have always been very impressed with the care shown to all the residents; staff show an understanding of the needs of individuals. Residents are treated with compassion, dignity and appropriate interactions. The health, welfare and well-being of residents are clearly well-managed by everyone.

Mum moved into Rowden at the end of December 2024, after previous respite care placement at a different care home, which was totally unsuitable for her. She has settled in well now, but it has taken some time for her to get used to the realisation she can no longer return home.

Offered a biscuit whilst I waited.

Rowden House team are very friendly and helpful. They make everyone feel at home. The care they provide is very personal, the food is freshly cooked and very tasty. They made every effort to make my mother's stay as comfortable as possible.

Everything was done at short notice, but this was no problem. The whole system was simple and easy with great help from all who were here. Mum was made very welcome and I cannot thank everyone enough. Thank you!

In all aspects of the service provision, I have witnessed great care and attention delivered to the residents. The staff unfailingly attends to the needs and wishes of the residents in a timely, respectful, and constructive manner.

Rowden House has been amazing for my mum, she has now been there a year and in that time has been made to feel comfortable and cared for. The staff are brilliant with her and although she doesn't participate in any activities there always seems to be lots on offer. The food is great and since being there she looks so much healthier. I couldn't have asked for more. The room is cosy and clean and she has very much made herself at home, thank you!

It has been mentioned that a visiting room would be put downstairs this would be a fantastic addition, as downstairs feels very empty and depressing, it would be nice for a member of staff to be situated there as it's a long way for them to come if needed.

I'm pleased to say my mother has been given excellent care and attention. I appreciate the way the staff have treated her like a friend and have kept me informed of Mum's condition and her wellbeing. Thank you.

With my father terminally ill, they were able to take mother and father to support each other. Father only lasted 10 days, mother is now a confident and happy resident, settled. It made such a difference having them together, a big thank you to all the staff. Could not have asked for more.

At the end of April, I visited my old neighbour/friend for the first time. I was very impressed with Rowden House Care Home. It had a home-from-home warm feeling. I thought the two care workers I saw were caring, compassionate and helpful. The standard of cleaning was high. My friend looked well and happy. The outside grounds and gardens and seating and outdoor room were all cared for and colourful. I can't comment on the management, food and drink or value for money as I didn't come across them or know what it costs.