South Cary House

South Street, Castle Cary BA7 7ES

South Cary House is a converted Grade II Georgian house, with redevelopment having made the most of its homely qualities to benefit older people with care needs.

The focus is on quality of life at all times, taking pride in a good staff to residents ratio and with an experienced team that specialise in a wide range of needs, including palliative care.

The accommodation is organised to suit a choice of lifestyle, with en-suite rooms, privacy respected, a sun lounge and well-kept gardens.

South Cary House offers a busy programme of Activities which include Pottery, Music therapy, visiting musicians, Ballroom dancing and many more cultural and social events.

Group: Avon Care Homes Ltd

Person in charge: Sally Walford (Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 23 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 23

Rooms with ensuite WC: 23

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on South Cary House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.5 (maximum of 10) for South Cary House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for South Cary House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.1 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.467 for South Cary House is calculated as follows: ( (32 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 60 Ratings = 4.467

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.076 Points relating to the number of positive Reviews for South Cary House is based on 3 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750

    2. Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 3 Reviews ÷ 4.6 Target = 0.652 , then divided by 2 = 0.326

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.5 South Cary House has a Review Score of 6.5 (6.543) from 5 Reviews


Average Ratings

  • Excellent
    2
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend South Cary House?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to South Cary House

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Nephew of Resident/Service User
    1

I cannot speak highly enough of the care and attention given to my mother in her last few weeks.
Good food, kind and attentive staff and a lovely room overlooking the garden.
Previously my aunt, who was a very difficult lady, was also well cared for.

How likely would you be to recommend South Cary House? Extremely Likely

Overall Standard

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Average Rating:   4.3 out of 5

A really caring team led by Sally who looked after my increasingly immobile mother until she passed away recently. A homely and informal atmosphere, with excellent carer's attention to particular needs. Medical support called in when needed, and despite considerable bed care required for my mother latterly, she didn't suffer from bed sores due to very regular attention, turning etc. Monitoring processes in place so that (in her case) there was good continuity between shifts to ensure fluids and food and feeding were understood.

For the more active residents, a good social circle takes them out from time to time, while in-house entertainment features quite regularly. The dining room food seems well prepared, and most residents meet for lunch together in an intimate dining room. The garden is well cared for and has been improved in the last year, and is large enough to walk around. An older style building with character makes for a very homely feel.

How likely would you be to recommend South Cary House? Extremely Likely

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Average Rating:   4.8 out of 5

My 97 year old mother initially went for six week respite care in September 2015 and then stayed on as we could not cope with her night wandering and falls. She gradually went downhill and died there April 2016. There were a few hiccups but whenever there were problems over lost glasses/not adjusted hearing aids etc. The staff were apologetic, open and sorted things out. My mother went through black days when she thought everyone was against her, imagining things but they dealt with this with patience and tact. As she went downhill in the final 10 days they all excelled in their care, nothing was too much trouble. Visitors were made welcome with coffee and biscuits all hours. The garden room was beautiful, sunny, clean with wonderful views. The rooms tended, pretty sheets, her favourite dog visiting her. It was what any daughter would love for their mothers last days.

How likely would you be to recommend South Cary House? Extremely Likely

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Average Rating:   4.8 out of 5

My mother died on Saturday, she died within 5 hours of my being called and advised to come. The Care lovingness, thoughtfulness was second to none. What could have been a horrendous experience was made as lovely as possible. I could not have wished for anything more to have been done. My mother's wish was to die at the home ans this was fulfilled. A wonderful place to end your days.

How likely would you be to recommend South Cary House? Extremely Likely

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Average Rating:   4.2 out of 5

My aunt was recently very ill and we thought approaching death. However she was coaxed by the staff to start drinking, and eventually eating again and has now, amazingly, recoverer.
I want to draw your attention to the outstanding, sympathetic, supportive help my aunt receives from so many of the care staff during this anxious period.
They so obviously enjoy their responsibilities and carry them out as a caring team.

How likely would you be to recommend South Cary House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

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Value for Money

Average Rating:   4.3 out of 5

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