Care Homes Owned by Avon Care Homes Ltd

My father has been a resident since July 2025 and is very happy with the all round care that he receives. The staff are friendly, understanding and caring plus go above and beyond to look after his every need.

Mum moved from rehab bed following a fall + surgery. She has multiple co-morbidities incl. dementia. The staff are outstanding + promote dignity + wellbeing in a calm unhurried environment. Mum has settled well + has full care incl intimate care delivered in very respectful ways. Mum doesn't understand that it is a permanent placement but I have every confidence in her lead nurse 'Lynn' & the manager Alex. This has been a difficult move for my dad + us, but made so much easier by the staff at Wells Nursing Home

My Dad moved to Sutton Veny House in May 2026 in difficult circumstances after the death of his wife (my Mum). The staff were immediately helpful, positive & caring, and they have done their best to help him settle in, which hasn't been easy as he can be quite demanding at times! I have regularly been impressed with the efforts made by the home to overcome difficulties encountered and to find constructive solutions to problems. I'm very happy that we were able to get Dad into this home and feel that it is the perfect place for him to live out the rest of his days

What a lovely place, the staff go above and beyond, very friendly and immaculate home.

Mum seems very content + calm (which she wasn't prior to staying at the home). She appears well cared for, clean + well fed. Medically any issues are quickly addressed and dealt with in house or referred elsewhere if more treatment required. Overall very happy to date with my mother's care and treatment.

It is indeed suited to my wife's needs. All the staff are conscientious, considerate, & caring. Her room is adequate but could be bigger for all family to meet + be with her. Although she is retricted to bed + music chair, the lounge + outdoor facilities have given her much needed freedom during this hot summer Visiting is always a very happy experience. Staff always welcoming and polite. The back up from Dr, chiropody, hairdresser have been very helpful. Her every need has been catered for.

I was very happy with the care given to my husband who stayed for respite care. He said the staff were kind. He was smart and shaved when I picked him up. He and I were treated with respect and kindness. My only worry was that his own wheelchair was taken out if his room and put into a storage cupboard and I had to ask where it was and help staff to look for it. All his other belongings were neatly packed. I plan to use this respite care service again. Belinda Canning

Staff very caring in sincere - Thank you. All staff we have met have been wonderful.

Since she transferred from Hospital to the Nursing home , her needs have been met and her general demeana is relaxed and happy . Staff have taken time to get to know Mums personality and background, and applied this knowledge to assist their efforts and improve my Mums experience at Sutton Veny Nursing home .. The staff are friendly and welcoming to our family and friends when we visit her .

Although the building is dated. It was always kept clean, his bed was made daily, and the personal care was to a good standard.

The carers at Sutton Veny are very kind, helpful + knowledgeable. All the visitors I took to see my husband commented on how welcoming it all felt, and how professional + friendly all the staff are. They looked after my husband brilliantly, and were a great help + support to me too.

The overall experience at Sutton Veny was very good. The staff were welcoming from the outset and in particular Anna was extremely helpful and went out of her way to help my father. It was also apparent that the wrap around care was of a very high standard and this combines with the lovely grounds, very much helped with my father's recovery over the three months that he was there.

With the recent increase in Residental fees it would be good to see some this increased cost invested in more personalised activities for those residents unable to partake in the group activities. There are the odd individuals left alone to long with out seeing anyone at all, and lonelness alone doesn't do some people any good. The staff at Bybrook are very nice but I fear are too few.

Organising a transition from private residence to a care home requires lots of downsizing, critical detail, pre-planning and time. This is also an emotional period for residents & loved ones when beginning a new and often final journey in their lives. We were received by both Kirsty & Anna on the day and to write their help and support was immense, is an understatement. Not only was our room in pristine condition, we were further helped in styling the room to preferred taste AND given lunch together! Our loved one is absolutely delighted; within a couple of days she was well at home, smiling and enjoying first class personal service. We cannot thank Kirsty, Anna & their team enough for their welcoming help that included very clear information and understanding. It's a beautiful house with gorgeous gardens; very well organised; superb home cooked food and everyone is simply marvellous. Faultless. The relief to family is immeasurable. Happy Daze!!

My Aunty Iris has been in South Cary House for a couple of years and I have previous experience of several care homes through parents and in-laws. South Cary House is certainly the best home I have visited. It is a beautiful "country" house, very nice smart and cool bedrooms and a spectacular (National Trust level!) garden. Most importantly all the staff I have met (and many who have been there for a long time) have been very professional and friendly. Visits are very relaxed and flexible. My Aunty seems extremely well cared for and happy.

Highly recommended for anyone looking for a home from home for their parents or family.

Overall i am very happy with the standard of care that my nan recieves on a daily basis and also the communication that we recieve from the office to keep us up to date with any problems that may arise.

My mother is currently resident in South Cary House , comming up 2 years . She is well cared for , the staff are freindly ,and make it a really good atmosphere . always happy and helpful mum has a nice room looking out to garden , which is stunning ,, the day room is a good experience for them , having various activities , clay modeling . a musician and other things , its clean , the food is excellent .. I am happy that mum is here , and looked after a big thank you to everyone

The staff are very good. Very helpful. They are clean.

My relative has been at The Wells Nursing Home for approx 12 months. During this time his health has improved and he interacts with both residents and carers. The staff are very caring to both residents and visitors alike. Recently a lot of remediation work has been under taken to the inside of the premises.