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Pondsmead Nursing & Residential Home

Shepton Road, Oakhill, Radstock, Somerset BA3 5HT
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Pondsmead Nursing & Residential Home, Radstock
Pondsmead Nursing & Residential Home, Radstock
Pondsmead Nursing & Residential Home, Radstock

Pondsmead Nursing and Residential Home cares for more than 60 elderly residents, offering short and long stay care where required as one of Somerset's most invaluable care facilities in light of the area's high elderly population.

The home is designed for easy mobility and comfort, offering spacious lounges, assisted bathrooms, expansive gardens and lifts to all floors; a superb environment for rehabilitation as well as long-term care.

Residents enjoy round-the-clock care and...  

Care Provided by Pondsmead Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. Please contact us for more information.

Contact Pondsmead Nursing & Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rachel Herniman(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (76)
  • Single Rooms with ensuite Wet Room (76)

Pondsmead Nursing & Residential Home Reviews (48)

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9.6

Pondsmead Nursing & Residential Home has a Review Score of 9.6 (9.578) out of 10, based on 16 reviews in the last 2 years. Over all time Pondsmead Nursing & Residential Home has 48 reviews.

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Showing 48 reviews matching selected criteria
Review from M P (Resident / Service User) published on 25 June 2026 Submitted via Postal Card
Overall Experience

The staff are very good. Very helpful. They are clean.

Reply from Rachel Herniman, Home Manager at Pondsmead Nursing & Residential Home

Thank you for your kind review. We are delighted to hear that you find our staff helpful and that you are happy with the cleanliness of the home. Your feedback is greatly appreciated and will be shared with the team

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Review from V J (Resident / Service User) published on 12 May 2026 Submitted via Postal Card
Overall Experience

Pondsmead is a fantastic home for me. Staff are great, from cleaners, chefs, kitchen staff, management, everyone. The building is great and grounds, I think I have the best view from my room. Food is great, activities ladies come with great ideas, not to mention the entertainers we have. Easy to wheel myself around.

Reply from Rachel Herniman, Home Manager at Pondsmead Nursing & Residential Home

Thank you for taking the time to leave a review for Pondsmead Nursing Home. It is important to us that residents and their family members feel welcomed and supported. I will share your kind comments with the team, thank you on behalf of all of us here.

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Review from Duncan W (Son of Resident) published on 10 February 2026 Submitted via Website
Overall Experience
Pondsmead has been a a lifesaver for mum and a great relief for me.. The place is always tidy, clean and relaxed.
Every member of staff I've come into contact with has been genuinely caring, friendly and professional, the staff are a major asset at pondsmead.
Mum is happy, settled in remarkably and has been made to feel at home and comfortable.
Lovely building and grounds.

I will say the exterior of the building could do with a little maintenance.

Reply from Britney Williams, General Managers Assistant at Pondsmead Nursing & Residential Home

Thank you for your lovely feedback. We're so pleased to hear your mum is happy, settled, and feels at home, and that our team has made a positive difference. Your kind words mean a great deal to us

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Review from Nicky S (Friend of Resident) published on 21 January 2026 Submitted via Website
Overall Experience
I have found this care home to be very high standard in many ways. My friend after the initial natural resistance has settled there wonderfully. All the staff like her and talk to her and she has become on a really warm level with them. The staff are brilliant and genuinely caring. Brittney and Amy who run it are very helpful, knowledgeable and approachable with any queries I've had. I feel very reassured my friend is looked after well. That has been proven as after being at Pondsmead my friend is in much better mental and physical health than she's been for well over a year now.

Very very good

Reply from Britney Williams, General Managers Assistant at Pondsmead Nursing & Residential Home

We are so pleased to hear that your friend has settled well and that you have seen such positive improvements in her mental and physical wellbeing. It is lovely to know that our team have helped her feel comfortable, supported, and cared for. We will pass on this great review to our staff.

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Review from Imogen W (Niece of Resident) published on 7 January 2026 Submitted via Postal Card
Overall Experience

My aunt has been a resident at Pondsmead for two years. She is very happy and settled at Pondsmead - she often tells me how much she likes living there, how friendly and helpful the staff are, and how much she likes her room. Whenever we visit, we've always been made very welcome. Pondsmead has been wonderful for my aunt.

Reply from Britney Chinnock, HR Manager at Pondsmead Nursing & Residential Home

Thank you for your kind words. Were delighted to hear your aunt is so happy and settled, and that you always feel welcome when you visit. Your feedback means a great deal to our team.

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Review from Margaret B (Resident / Service User) published on 18 December 2025 Submitted via Postal Card
Overall Experience

Warm and welcoming, made to feel comfortable immediately in my room. Staff are all, without exception, helpful and always go out of their way to help you. I'm very happy and comfortable there.

Reply from Britney Williams, General Managers Assistant at Pondsmead Nursing & Residential Home

Thank you for your lovely feedback. We're delighted to hear you felt welcome and comfortable from the start, and that our team have been helpful and supportive. Your happiness means a great deal to us.

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Review from D B (Resident / Service User) published on 18 December 2025 Submitted via Postal Card
Overall Experience

I enjoy living here, my room is how I like it, and I have a lovely, newly done bathroom. I enjoy the activities, particularly singers, outings and hymns and prayers. The food is excellent.

Reply from Britney Williams, General Managers Assistant at Pondsmead Nursing & Residential Home

Thank you for your kind feedback. We're so pleased to hear that you're happy living with us and enjoying your room, activities, and outings. It's also wonderful to know you're enjoying the food! Your comments mean a great deal to our team.

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Review from Ivor S (Son of Resident) published on 17 December 2025 Submitted via Postal Card
Overall Experience

I am very pleased with the way you look after my dad. Also thank you for looking after my mum on her last days before she passed away in May. The staff are very helpful, you only have to ask and they will try to help.

Reply from Britney Chinnock, General Managers Assistant at Pondsmead Nursing & Residential Home

Thank you for your kind words. Were pleased to hear youre happy with your dads care, and it was a privilege to support your mum in her final days. Your feedback means a great deal to our team.

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Review from L M (Daughter of Resident) published on 11 December 2025 Submitted via Website
Overall Experience
My dad was a resident in the woodlands level, he had Alzheimer's disease. He went there after being discharged from hospital after many falls. As a family this was a very distressing time for us, thankfully we formed good relationships with staff which eased the transition.
Dad formed good relationships with most of the staff which as a family was invaluable.

Sadly dad passed away in September but I've been told that his immediate carers still miss him, which shows the compassion and care they gave him.

Reply from Britney Williams, HR Manager at Pondsmead Nursing & Residential Home

Thank you so much for your kind words. We are truly grateful that your dad felt supported and formed such meaningful relationships with our team. It was a privilege to care for him, and he is very much missed by the staff who knew him so well.

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Review from C S (Son of Resident) published on 6 June 2025 Submitted via Postal Card
Overall Experience

Respite care provided for parents in their 90s was so good they have gone into care permanently.

Reply from Becky Elford, Home Manager at Pondsmead Nursing & Residential Home

Thank you so much for your kind feedback. We're delighted to hear that your parents felt so comfortable and well cared for during their respite stay that they chose to make it permanent. It's a privilege to support them, and we're so pleased they've made our home theirs.

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Review from J H (Niece of Resident) published on 29 May 2025 Submitted via Website
Overall Experience

The staff are all kind, understanding and helpful. Great access to medical care. Beautiful setting. Facilities are good. Flexibility with visiting and managed various complications discreetly and professionally.

Reply from Rebecca Elford, Home Manager at Pondsmead Nursing & Residential Home

Thank you for your kind words! We're glad you found our staff supportive, the care excellent, and the setting and facilities to your liking. Your feedback means a lot to us.

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Review from Rebecca S (Daughter of Resident) published on 28 May 2025 Submitted via Website
Overall Experience
I couldn't ask for nicer staff to look after my mother in her final months. She came in as a respite patient and never left. She is now in her final days and the care that the staff have taken of her could not have been better. She smiles when they walk into the room and she is very compliant with them. They treat her with dignity and respect acquiescing to any of my requests. Beautiful people.
The facilities and the rooms are clean, well maintained and the cleaning staff work very hard to keep it that way.
The management have been readily available and extremely professional, especially when dealing with our particular family issues.

I can't fault this home

Reply from Rebecca Elford, Home Manager at Pondsmead Nursing & Residential Home

Thank you for your kind words. Your appreciation means a great deal to our team, and we're grateful for the trust you placed in us.

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Review from C H (Resident / Service User) published on 11 April 2025 Submitted via Postal Card
Overall Experience

I have now been at Pondsmead for 18 months and I am very happy to call it my home. My delightful room is comfortable and cosy and overlooks part of the garden where, at my request, some new plants have recently been added. All the staff work hard and must get very tired but they are always cheerful and friendly, and show great patience towards the more challenging residents. I have always received respect and kindness and I endeavor to treat them in the same way. Being in my 80s I have a number of older friends, and I have recommended Pondsmead to them all!

Reply from Rebecca Elford, Home Manager at Pondsmead Nursing & Residential Home

Thank you so much for your heartfelt review. Were truly delighted to hear that Pondsmead feels like home to you after 18 months. Its wonderful to know youre enjoying your cosy room and the view of the garden were so pleased we could add the new plants you requested.

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Review from John D (Son of Resident) published on 30 December 2024 Submitted via Website
Overall Experience

Friendly, compassionate, professional staff who treated us all with respect as individuals and as a family. They accommodated Dad's needs and he has settled extremely quickly in a safe, enjoyable environment. Would highly recommend.

Reply from Julia Rea, General Manager at Pondsmead Nursing & Residential Home

Thank you so much for your kind words! We're delighted to hear that your dad has settled in so quickly and comfortably. Our team takes great pride in providing personalised care and creating a welcoming environment for both residents and their families. Your recommendation means a lot to us, and...  

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Review from Sally D (Daughter of Resident) published on 30 December 2024 Submitted via Website
Overall Experience

Mum has been in Pondsmead since 2021 and has been very happy. She has been very happy the whole time. The staff are great, so helpful and kind and they make Mum's stay really comfortable. It is such a relief to know she is in safe hands.

Reply from Julia Rea, General Manager at Pondsmead Nursing & Residential Home

Thank you for sharing such lovely feedback! We're so pleased to hear that your mum has been happy and comfortable at Pondsmead since 2021. Our team is dedicated to providing a caring and supportive environment, and it's wonderful to know this has given you peace of mind. Your kind words mean so...  

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Review from Kim B (Wife of Resident) published on 30 October 2024 Submitted via Website
Overall Experience
My husband has been a resident at Pondsmead for nearly a year now. It took a while for him to settle but now seems very content. The room he has is very nice and comfy and kept clean.
The staff that take care of him, are kind and treat him with respect, they always have a smile on their face and spend time with the residents.

My husband enjoys walking outside in the gardens.

Reply from Britney Chinnock, HR Manager at Pondsmead Nursing & Residential Home

Thank you so much for providing us with such positive feedback. We will pass this on to the staff.

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Review from Gary H (Son of Resident) published on 7 June 2024 Submitted via Website
Overall Experience

Mum tells me she loves it there. The staff are friendly, the food is nice and she is enjoying the activities. She seems to have settled in better than we expected and is happy to take part in the activities on offer.

Reply from Britney Chinnock, Manager at Pondsmead Nursing & Residential Home

It is an absolute pleasure to have your mum with us. I will pass all the lovely comments to the staff.

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Review from S L (Daughter-in-law of Resident) published on 7 June 2024 Submitted via Website
Overall Experience
Cannot fault the care my mother-in-law is receiving.

She seems a lot happier in herself since being at the home and is also a lot more active. The staff are always friendly and are keen to greet and update us.

Reply from Britney Chinnock, Manager at Pondsmead Nursing & Residential Home

Thank you so much for such lovely comments. It is a pleasure to have your mother-in-law with us. I will pass on these messages to the staff.

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Review from Susan R (Niece of Resident) published on 21 May 2024 Submitted via Website
Overall Experience
Our Auntie moved into Pondsmead care home after spending a month in hospital where the care was not up to her complex needs, she has been there almost a month. At one stage we actually thought we would lose her but since arriving here she has completely changed as her needs are being met, we hope she will be able to stay as seems settled. The care staff have been helpful and understanding as are we as they are doing a very difficult job with her complex needs.

The home is always welcoming as are the staff when we visit, and her room clean light and cheerful.

Reply from Britney Chinnock, General Managers Assistant at Pondsmead Nursing & Residential Home

Thank you for such kind comments. I will ensure the comments are passed on to the staff.

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Review from Robert M (Son of Resident) published on 16 May 2024 Submitted via Postal Card
Overall Experience

Friendly and caring staff. Nothing seems to be too much trouble for them. The home is situated in pleasant surroundings. My mother was reluctant to go into care, but now seems to be content and settled at Pondsmead.

Reply from Britney Chinnock, Manager at Pondsmead Nursing & Residential Home

Thank you so much for your kind and caring words. Our team always try to go above and beyond where they can and I will pass these amazing comments to them.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 November 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Pondsmead Nursing & Residential Home.

Accreditations

There are no accreditations posted yet for Pondsmead Nursing & Residential Home.

Meet the Team (1)

Rachel Herniman
Rachel HernimanJob Title:Home ManagerJoined: 2026

At Pondsmead, our care is entrusted to Rachel, an accomplished professional with a Nursing Degree and a distinguished background in high-quality care.

Rachel leads with quiet compassion and unwavering dedication, setting an exceptional standard defined by clinical excellence and genuine human connection. She creates an atmosphere of calm assurance, where every resident is treated with the utmost dignity, discretion, and personalised attention.

Under her guidance, a handpicked team of professionals deliver care that goes far beyond expectations, where every detail is thoughtfully curated, and every individual's needs are met with sensitivity and grace.

At Pondsmead, this seamless blend of expert care and refined hospitality ensures a truly exceptional living experience.

Frequently Asked Questions about Pondsmead Nursing & Residential Home

What types of Care is Pondsmead Nursing & Residential Home registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pondsmead Nursing & Residential Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Pondsmead Nursing & Residential Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Pondsmead Nursing & Residential Home to the centre of Radstock?

5.7 mile(s) as the crow flies, distance by road may be significantly further.

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