Pondsmead Nursing & Residential Home

Shepton Road, Oakhill, Radstock BA3 5HT
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9.6 46 Reviews
  • Pondsmead Nursing & Residential Home, Radstock
Pondsmead Nursing and Residential Home cares for more than 60 elderly residents, offering short and long stay care where required as one of Somerset's most invaluable care facilities in light of the area's high elderly population.

The home is designed for easy mobility and comfort, offering spacious lounges, assisted bathrooms, expansive gardens and lifts to all floors; a superb environment for rehabilitation as well as long-term care.

Residents enjoy round-the-clock care and regular visits from local GPs for their peace of mind, as well as benefiting from a keen social activities programme which includes, pottery sessions and ballroom dancing as well as a range of alternative therapies and services.

Pondsmead Nursing and Residential Home is part of Avon Care Homes Group.
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Care Provided by Pondsmead Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Pricing is subject to an assessment of care needs and the room chosen. Please contact us for more information.

Contact Pondsmead Nursing & Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Pondsmead Nursing & Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rachel Herniman (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)

Pondsmead Nursing & Residential Home Reviews (46)

9.6

Pondsmead Nursing & Residential Home has a Review Score of 9.6 (9.588) out of 10, based on 19 reviews in the last 2 years.
Over all time Pondsmead Nursing & Residential Home has 46 reviews.

Overall Experience
  • 31
  • 13
  • 1
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Date Published
  • 46
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  • 19
  • 27
Reviewer Connection to Pondsmead Nursing & Residential Home
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  • 4
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Total of 46, showing 41-46
Review from J L F (Granddaughter of Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management and staff couldn't have been more helpful in the short stay of our step-grandmother - one week and two days.
Though some staff were under training, they were attentive within their experience and more than willing to be of assistance.
Food was perhaps the only disappointment, which is possibly
unavoidable when 'bulk' catering.
The manager was extremely helpful and supportive to both the resident and 'us' the family.
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Review from Peter G (Son of Resident) published on 29 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Pondsmead Nursing Home after her care home closed down. We were very pleased to find there was space at short notice as it was convenient, the staff appeared friendly and the cost was reasonable when compared to other homes. My mother was looked after well from the first day, the
management was supportive and the care staff were conscientious and helpful. My mother remained there for over two years until she peacefully passed away recently. She was always looked after, cleaned, entertained and fed to the best of the staff's ability.
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Review from P K (Daughter of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been here for 6 years now and yes we have had a very rocky road until the manager we have now arrived. He has really turned the home around and now seems very good. So fingers crossed it will improve even more.
Mum now is four months away of turning 100 and the two main carers she has
are excellent.
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Review from Leo M (Friend of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend came for end of life care. He was very happy with the staff; he gave them the highest praise and no negative criticism. He found the food stodgey but he had very little appetite in the final stages of his life.
The managers were very helpful and communicative. I would encourage all staff
when communicating after a death to begin with words of sympathy, e.g. 'I am sorry that x has died'.
Thank you for the care given and for the opportunity to provide this response.
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Review from Martin P (Son of Resident) published on 22 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was a resident for a shorter stay than expected, but in the time she was there, the caring and professionalism of the staff from management team, nurses and care assistants were excellent and she was looked after and treated with dignity.
Family and visitors were always welcome and offered
refreshments and biscuits.
In all a very nice friendly nursing/care home.
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Review from Wendy D (Daughter of Resident) published on 13 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been in Pondsmead for a few weeks and my mother has now joined him in the home.
At first, I was worried that this was the right place for them, however, after a few visits, I am happy with the home.
In general, the home is clean although I do think the bedding is a bit worn and could
do with replacing.
Most of the staff are very kind and caring (there is the odd one who doesn't appear to be as kind) and welcome relatives when they visit.
There are no restrictions on when you can visit which is really good.
A meeting was held during one of our visits which gave residents and relatives a chance to raise any problems and put forward any suggestions.
I am relieved to know that my parents are safe and being well looked after.
I would certainly recommend this home.
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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for Pondsmead Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.613 for Pondsmead Nursing & Residential Home is calculated as follows: ( (143 Excellents x 5) + (64 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 217 Ratings = 4.613
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Pondsmead Nursing & Residential Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Rachel

Rachel Herniman

Job Title: Home Manager Joined: 2026

At Pondsmead, our care is entrusted to Rachel, an accomplished professional with a Nursing Degree and a distinguished background in high-quality care.


Rachel leads with quiet compassion and unwavering dedication, setting an exceptional standard defined by clinical excellence and genuine human connection. She creates an atmosphere of calm assurance, where every resident is treated with the utmost dignity, discretion, and personalised attention.


Under her guidance, a handpicked team of professionals deliver care that goes far beyond expectations, where every detail is thoughtfully curated, and every individual's needs are met with sensitivity and grace.


At Pondsmead, this seamless blend of expert care and refined hospitality ensures a truly exceptional living experience.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pondsmead Nursing & Residential Home to verify any information. View our terms and conditions. Pondsmead Nursing & Residential Home has an Enhanced Service - more info.