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Pondsmead Nursing & Residential Home

Shepton Road, Oakhill, Radstock, Somerset BA3 5HT
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Pondsmead Nursing & Residential Home, Radstock
Pondsmead Nursing & Residential Home, Radstock
Pondsmead Nursing & Residential Home, Radstock

Pondsmead Nursing and Residential Home cares for more than 60 elderly residents, offering short and long stay care where required as one of Somerset's most invaluable care facilities in light of the area's high elderly population.

The home is designed for easy mobility and comfort, offering spacious lounges, assisted bathrooms, expansive gardens and lifts to all floors; a superb environment for rehabilitation as well as long-term care.

Residents enjoy round-the-clock care and...  

Care Provided by Pondsmead Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. Please contact us for more information.

Contact Pondsmead Nursing & Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rachel Herniman(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (76)
  • Single Rooms with ensuite Wet Room (76)

Pondsmead Nursing & Residential Home Reviews (48)

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9.6

Pondsmead Nursing & Residential Home has a Review Score of 9.6 (9.578) out of 10, based on 16 reviews in the last 2 years. Over all time Pondsmead Nursing & Residential Home has 48 reviews.

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Showing 48 reviews matching selected criteria
Review from Rob N (Son of Resident) published on 3 May 2024 Submitted via Website
Overall Experience
My 95-year-old mother-in-law entered Pondsmead in early April. The management team and her carers have done everything possible to implement any requirements we have asked to make her new home as comfortable as possible.
Her room is comfortable and homely and she now looks forward to lunch in the dining room and afternoon activities which she enjoys. She is booked in for an afternoon trip to Wells to the market and coffee etc in May and today has gone in an ambulance arranged by the home to audiologists so she is being well looked after in all aspects.
Importantly the carers are performing regular exercises as directed by the physio so she may be able to walk again. This is as important for her psychologically as well as physically.
The transition from life with her family is not easy but Pondsmead is trying their best and dealing well with her frustrations.

Overall a big thank you to all of you for your long hours, hard work and care.

Reply from Kinga Gora, Home Manager at Pondsmead Nursing & Residential Home

Thank you so much for your kind feedback. I will pass this feedback on to the staff.

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Review from Mandy H (Daughter-in-law of Resident) published on 7 September 2023 Submitted via Website
Overall Experience

After viewing several nursing homes around the area, Pondsmead was our first choice. My mum-in-law moved in in August, her care has been outstanding, they have made her feel comfortable and involved, so far we are a very happy family. Thank you to all staff involved.

Reply from Britney Chinnock, Hr Manager at Pondsmead Nursing & Residential Home

Thank you so much for your kind words. We are thrilled to have your mother-in-law staying with us. I will pass this onto our staff. Thanks once again.

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Review from Ruth W (Niece of Resident) published on 1 September 2023 Submitted via Website
Overall Experience

My aunt moved into Pondsmead in April. It was a big move for her as she lived not in the area but wanted to be closer to family. The staff went out of their way to welcome her. She has a lovely large ensuite room with a beautiful view. I feel happy that she is well cared for and I can relax in the knowledge that her medical needs are monitored. The staff and management are all very friendly and approachable.

Reply from Britney Chinnock, Manager at Pondsmead Nursing & Residential Home

Thank you for such kind words we really appreciate the feedback. I will pass on all your kind comments to the staff.

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Review from S P (Daughter of Resident) published on 15 August 2023 Submitted via Website
Overall Experience

Mum was sent to Pondsmead after a lengthy stay in hospital and limited mobility. She was very worried about going into a care home. Everyone there made her feel very welcome, the carers were super (Actually care) Everything was taken care of. Good nursing and a doctor when needed. Lovely setting in the countryside. Gradually she has become more mobile, was very sad to leave everyone at Pondsmead but a vacancy had come up at a home more local to where she lived. I think that she still keeps in touch with those that she had befriended.

Reply from Britney Chinnock, General Managers Assistant at Pondsmead Nursing & Residential Home

Thank you for such kind words. We enjoyed having your mum here and being able to look after her was a privilege. We aim to do as much as we can here at Pondsmead to make someone's stay, however long it may be, as best as it can. I will pass on all your kind words to the staff and wish your mum the very best at her new home.

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Review from B T (Son of Resident) published on 13 March 2023 Submitted via Postal Card
Overall Experience
My mother was admitted with a terminal condition in September 2022 and was made very welcome from the start immediately attending a musical session. The staff are very friendly and helpful and have been from day one.
Mum's from is more than adequate for her needs. Thankfully, Mum is still with us and is enjoying her stay at Pondsmead, especially the numerous activities.

All in all, a positive with reassuring management and staff.

Reply from Paula Brown, Home Manager at Pondsmead Nursing & Residential Home

Thank you for all your kind words. We strive to provide the best care we can for our residents. Thank you again I will pass on all your lovely comments.

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Review from Denise H (Daughter of Resident) published on 19 January 2023 Submitted via Website
Overall Experience

My mum has been a resident in Pondsmead since September 2021. The care of the staff has been wonderful. The way in which staff get to know residents is lovely to see, and the very low turnover of staff has meant my mum has received consistent care from staff who knew her well. Staff are always observant of privacy - never walking into a room without knocking first - so respectful. One of the standout features for both of us has been the activities coordinator here and all the work she tirelessly and enthusiastically does to ensure stimulating, relevant and interesting events, activities, outings, one-to-one time with different residents, acts of worship, pottery, animals being brought in for residents to hold - the programme is first class and Pondsmead should be extremely proud of their commitment to residents in this area. The ethos of the home is to accommodate a variety of ages and mobility of residents - Mum, at a young 66, settled in really well.

Reply from Paula Brown, Home Manager at Pondsmead Nursing & Residential Home

Thank you for your kind words, we always strive to deliver personalized care to our residents and maximize their quality of life, as well as making all of the friends and relatives feel welcome. I will pass on your compliments to the staff, I know they will really appreciate it.

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Review from Beryl H (Granddaughter of Resident) published on 9 August 2022 Submitted via Website
Overall Experience

My grandpa was in Pondsmead for over 6 months. He was looked after by very kind staff and he built up some good relationships. When I visited I was made to feel welcome. He had a lovely room and he was fed very well, he really loved the food there especially the home made puddings! The staff went over and beyond to make him happy.

Reply from Nicki Harrington, Manager at Pondsmead Nursing & Residential Home

Thank you for your kind words. We are glad your granpa enjoyed the food and the home made puddings. We are also happy to hear that you felt welcomed as we strive to make everyone feel welcome and comfortable. I will relay your lovely comments to the staff.

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Review from L G (Daughter of Resident) published on 19 July 2022 Submitted via Website
Overall Experience

My dear Mum was transferred to Pondsmead Nursing Home on 25.4.22 from hospital. Mum required nursing care. On arrival, Mum asked her nurse where her husband was? I was shocked by the nurse's reply, she told Mum "this is your home now". I was so upset when the nurse told me this, my poor Mum should have been told that her husband was coming to see her the next day as he was. My Dad is also very upset by the nurse's comment. How absolutely awful to tell someone with vascular dementia this. I would always explain to Mum any changes, which I did but of course, sometimes she would forget. I don't feel my Mum was cared for correctly during her very short stay, by the 1.5.22 she was rushed back to hospital in an ambulance. She was extremely dehydrated when I arrived, (only hours later) her diabetes had not been controlled at all. This home hadn't cared for my dear Mum in the way we had hoped, care standards fall far below any Mum received within the NHS.

Reply from Julia Rea, Regional Manager at Pondsmead Nursing & Residential Home
Thank you for taking the time to leave a review regarding your recent experience in Pondsmead. I am very sorry to learn of your experience and can understand how upsetting this has been for you.

I want to assure you that we take these concerns very seriously and this is not the resident or family...  

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Review from Adam L (Friend of Resident) published on 6 July 2022 Submitted via Website
Overall Experience

Stunning location with fantastic facilities, and wonderful staff. The manager was always incredibly welcoming to us when we arrived and gave honest feedback on how my friend was doing. I can not recommend this care home enough.

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Review from J H (Resident / Service User) published on 8 February 2022 Submitted via Postal Card
Overall Experience

It's very good, takes care of all my needs. The manager is very helpful and the staff are very understanding and caring.

Reply from Nicki Harrington, Manager at Pondsmead Nursing & Residential Home

Thank you for your kind words. It is a pleasure having him with us at Pondsmead.

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Review from A R (Daughter of Resident) published on 22 April 2020 Submitted via Postal Card
Overall Experience
I am very happy with Pondsmead - it is always clean and always well organised. The staff are all lovely, polite, friendly and kind.
The same staff have been there since my mum arrived a year ago; which is always a good sign.

My mum has been well looked after and treated with dignity, care and love.

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Review from A L (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card
Overall Experience

A beautiful home with the kindest staff. Dad is so settled and very well looked after. I would highly recommend Pondsmead Nursing and Residential Home.

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Review from C S (Daughter of Resident) published on 6 January 2020 Submitted via Postal Card
Overall Experience

My mother has been in the home since July 2018, she is cared for by excellent staff, with friendly care. She is kept clean and tidy, as is her room and other facilities. She is happy there and enjoys the entertainment. The food is of an excellent standard as I know first hand as I occasional join her for lunch, in the dining room, which is like some first-class hotel.

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Review from K M (Granddaughter of Resident) published on 6 January 2020 Submitted via Postal Card
Overall Experience

Staff are friendly and polite. I've had lunch with my Nan at the home many times, the food is lovely. I would highly recommend families to do this too.

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Review from A P (Daughter of Resident) published on 18 December 2019 Submitted via Postal Card
Overall Experience

Pondsmead is a very lovely care home for my mum. She is always very warm, comfortable and very well looked after.

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Review from Lorraine E (Friend of Resident) published on 7 June 2019 Submitted via Postal Card
Overall Experience

The care at Pondsmead was second to none. The staff were polite and courteous at all times and treated my friend with the utmost respect and dignity ensuring that her needs were met. The Manager was open, transparent, warm and friendly and could regularly be seen and heard on the floor interacting with the staff and residents. A very big thank you.

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Review from Philip T (Son of Resident) published on 23 April 2019 Submitted via Postal Card
Overall Experience
This home looked after my mother extremely well.
Nothing was too much trouble and the staff from the cleaners up to the manager were first class.
I would have no hesitation in recommending Pondsmead Nursing & Residential home to anybody.

Well done to all.

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Review from Keith L W (Respite Resident) published on 18 April 2019 Submitted via Website
Overall Experience
Excellent care, staff very helpful, friendly, efficient. Pondsmead Nursing & Residential Home interiors are clean well maintained, the house has many interesting historical features which are well maintained, clean and very atmospheric, many many fabulous features. The entrance hallway is truly spectacular, stairs are beautiful, the mosaic floorings of mid to late Victorian style, the stained glass windows in the front of the building are beautiful examples of glassmaking skills of the period. I believe that house was built for the then owners of the Oakhill brewery. Pondsmead benefits from a doctors surgery and dispensary in the grounds less than a hundred yards away. Catering is varied and of a good standard, some staff live on the premises, they have a much larger capacity for residents than currently present.

Overall a pleasant stay was enjoyed. Nothing quite like being in your own home.

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Review from Julie J (Daughter of Resident) published on 14 March 2019 Submitted via Website
Overall Experience

Emergency respite was needed for one week only. The Manager visited at home and was very friendly and approachable. He was reassuring to my mother and promised her she would be able to have her hair done at the nursing home - which was important to her. He was true to his word and this did take place. I found staff friendly and helpful and my mum said she would be happy to return again if need be.

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Review from David F (Son-in-law of Resident) published on 1 March 2019 Submitted via Website
Overall Experience
Pondsmead’s care and nursing staff are mainly European and many are very well educated and speak very good English. There are no concerns regarding their ability to understand residents' needs although sometimes their English diction can be misunderstood by elderly residents more familiar with local dialogue.
The majority of carers are kind and thoughtful and do their best to accommodate the needs of residents requiring exceptional assistance. The nursing staff are very good and offer professional, clinical help without the assistance of district nurses. Medical assistance is available on a routine and emergency basis from the local GP surgery situated in the same grounds as the care home.

The senior staff and management are professional, approachable and responsive. On the whole, we were happy with the care and professional attention that was given to our elderly and disabled relatives.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 November 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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Meet the Team (1)

Rachel Herniman
Rachel HernimanJob Title:Home ManagerJoined: 2026

At Pondsmead, our care is entrusted to Rachel, an accomplished professional with a Nursing Degree and a distinguished background in high-quality care.

Rachel leads with quiet compassion and unwavering dedication, setting an exceptional standard defined by clinical excellence and genuine human connection. She creates an atmosphere of calm assurance, where every resident is treated with the utmost dignity, discretion, and personalised attention.

Under her guidance, a handpicked team of professionals deliver care that goes far beyond expectations, where every detail is thoughtfully curated, and every individual's needs are met with sensitivity and grace.

At Pondsmead, this seamless blend of expert care and refined hospitality ensures a truly exceptional living experience.

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