Pondsmead Nursing & Residential Home

Shepton Road, Oakhill, Radstock BA3 5HT
Review Us
9.6 45 Reviews
  • Pondsmead Nursing & Residential Home, Radstock
Pondsmead Nursing and Residential Home cares for more than 60 elderly residents, offering short and long stay care where required as one of Somerset's most invaluable care facilities in light of the area's high elderly population.

The home is designed for easy mobility and comfort, offering spacious lounges, assisted bathrooms, expansive gardens and lifts to all floors; a superb environment for rehabilitation as well as long-term care.

Residents enjoy round-the-clock care and regular visits from local GPs for their peace of mind, as well as benefiting from a keen social activities programme which includes, pottery sessions and ballroom dancing as well as a range of alternative therapies and services.

Pondsmead Nursing and Residential Home is part of Avon Care Homes Group.
Show Pondsmead Nursing & Residential Home on the Map

Care Provided by Pondsmead Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Pricing is subject to an assessment of care needs and the room chosen. Please contact us for more information.

Contact Pondsmead Nursing & Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Pondsmead Nursing & Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)

Pondsmead Nursing & Residential Home Reviews (45)

9.6

Pondsmead Nursing & Residential Home has a Review Score of 9.6 (9.568) out of 10, based on 18 reviews in the last 2 years.
Over all time Pondsmead Nursing & Residential Home has 45 reviews.

Overall Experience
  • 30
  • 13
  • 1
  • 0
  • 1
Date Published
  • 45
  • 6
  • 10
  • 18
  • 27
Reviewer Connection to Pondsmead Nursing & Residential Home
  • 14
  • 11
  • 4
  • 4
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 45, showing 21-40
Review from S P (Daughter of Resident) published on 15 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was sent to Pondsmead after a lengthy stay in hospital and limited mobility. She was very worried about going into a care home. Everyone there made her feel very welcome, the carers were super (Actually care) Everything was taken care of. Good nursing and a doctor when needed. Lovely setting in
the countryside. Gradually she has become more mobile, was very sad to leave everyone at Pondsmead but a vacancy had come up at a home more local to where she lived. I think that she still keeps in touch with those that she had befriended.
Reply from Britney Chinnock, General Managers Assistant at Pondsmead Nursing & Residential HomeThank you for such kind words. We enjoyed having your mum here and being able to look after her was a privilege. We aim to do as much as we can here at Pondsmead to make someone's stay, however long it may be, as best as it can. I will pass on all your kind words to the staff and wish your mum the very best at her new home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B T (Son of Resident) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was admitted with a terminal condition in September 2022 and was made very welcome from the start immediately attending a musical session. The staff are very friendly and helpful and have been from day one.
Mum's from is more than adequate for her needs. Thankfully, Mum is still with us and
is enjoying her stay at Pondsmead, especially the numerous activities.
All in all, a positive with reassuring management and staff.
Reply from Paula Brown, Home Manager at Pondsmead Nursing & Residential HomeThank you for all your kind words. We strive to provide the best care we can for our residents. Thank you again I will pass on all your lovely comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denise H (Daughter of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in Pondsmead since September 2021. The care of the staff has been wonderful. The way in which staff get to know residents is lovely to see, and the very low turnover of staff has meant my mum has received consistent care from staff who knew her well. Staff are always observant
of privacy - never walking into a room without knocking first - so respectful. One of the standout features for both of us has been the activities coordinator here and all the work she tirelessly and enthusiastically does to ensure stimulating, relevant and interesting events, activities, outings, one-to-one time with different residents, acts of worship, pottery, animals being brought in for residents to hold - the programme is first class and Pondsmead should be extremely proud of their commitment to residents in this area. The ethos of the home is to accommodate a variety of ages and mobility of residents - Mum, at a young 66, settled in really well.
Reply from Paula Brown, Home Manager at Pondsmead Nursing & Residential HomeThank you for your kind words, we always strive to deliver personalized care to our residents and maximize their quality of life, as well as making all of the friends and relatives feel welcome. I will pass on your compliments to the staff, I know they will really appreciate it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beryl H (Granddaughter of Resident) published on 9 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandpa was in Pondsmead for over 6 months. He was looked after by very kind staff and he built up some good relationships. When I visited I was made to feel welcome. He had a lovely room and he was fed very well, he really loved the food there especially the home made puddings! The staff went over
and beyond to make him happy.
Reply from Nicki Harrington, Manager at Pondsmead Nursing & Residential HomeThank you for your kind words. We are glad your granpa enjoyed the food and the home made puddings. We are also happy to hear that you felt welcomed as we strive to make everyone feel welcome and comfortable. I will relay your lovely comments to the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L G (Daughter of Resident) published on 19 July 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My dear Mum was transferred to Pondsmead Nursing Home on 25.4.22 from hospital. Mum required nursing care. On arrival, Mum asked her nurse where her husband was? I was shocked by the nurse's reply, she told Mum "this is your home now". I was so upset when the nurse told me this, my poor Mum should have
been told that her husband was coming to see her the next day as he was. My Dad is also very upset by the nurse's comment. How absolutely awful to tell someone with vascular dementia this. I would always explain to Mum any changes, which I did but of course, sometimes she would forget. I don't feel my Mum was cared for correctly during her very short stay, by the 1.5.22 she was rushed back to hospital in an ambulance. She was extremely dehydrated when I arrived, (only hours later) her diabetes had not been controlled at all. This home hadn't cared for my dear Mum in the way we had hoped, care standards fall far below any Mum received within the NHS.
Reply from Julia Rea, Regional Manager at Pondsmead Nursing & Residential HomeThank you for taking the time to leave a review regarding your recent experience in Pondsmead. I am very sorry to learn of your experience and can understand how upsetting this has been for you.
I want to assure you that we take these concerns very seriously and this is not the resident or family experience we strive for.
An investigation into this matter was undertaken and I would like to reassure you that the general health and welfare of your Mum was monitored and recorded and timely referrals were made to appropriate health and social care professionals as necessary during the short time your mum was with us and that there is a competent and capable nurse in charge of the home at all times who has the medical knowledge, skill and experience necessary to care for your mum and the residents for which our home is registered.
I understand your confidence in our service has been eroded but do hope this provides you with some reassurance.
For your experience, I sincerely apologise.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Adam L (Friend of Resident) published on 6 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Stunning location with fantastic facilities, and wonderful staff. The manager was always incredibly welcoming to us when we arrived and gave honest feedback on how my friend was doing. I can not recommend this care home enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Resident) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's very good, takes care of all my needs. The manager is very helpful and the staff are very understanding and caring.
Reply from Nicki Harrington, Manager at Pondsmead Nursing & Residential HomeThank you for your kind words. It is a pleasure having him with us at Pondsmead.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A R (Daughter of Resident) published on 22 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with Pondsmead - it is always clean and always well organised. The staff are all lovely, polite, friendly and kind.
The same staff have been there since my mum arrived a year ago; which is always a good sign.
My mum has been well looked after and treated with dignity, care and love.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A L (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful home with the kindest staff. Dad is so settled and very well looked after. I would highly recommend Pondsmead Nursing and Residential Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Daughter of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the home since July 2018, she is cared for by excellent staff, with friendly care. She is kept clean and tidy, as is her room and other facilities. She is happy there and enjoys the entertainment. The food is of an excellent standard as I know first hand as I occasional join her
for lunch, in the dining room, which is like some first-class hotel.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K M (Granddaughter of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are friendly and polite. I've had lunch with my Nan at the home many times, the food is lovely. I would highly recommend families to do this too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A P (Daughter of Resident) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pondsmead is a very lovely care home for my mum. She is always very warm, comfortable and very well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorraine E (Friend of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at Pondsmead was second to none. The staff were polite and courteous at all times and treated my friend with the utmost respect and dignity ensuring that her needs were met. The Manager was open, transparent, warm and friendly and could regularly be seen and heard on the floor interacting with
the staff and residents. A very big thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Philip T (Son of Resident) published on 23 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home looked after my mother extremely well.
Nothing was too much trouble and the staff from the cleaners up to the manager were first class.
I would have no hesitation in recommending Pondsmead Nursing & Residential home to anybody.
Well done to all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Keith L W (Respite Resident) published on 18 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care, staff very helpful, friendly, efficient. Pondsmead Nursing & Residential Home interiors are clean well maintained, the house has many interesting historical features which are well maintained, clean and very atmospheric, many many fabulous features. The entrance hallway is truly spectacular,
stairs are beautiful, the mosaic floorings of mid to late Victorian style, the stained glass windows in the front of the building are beautiful examples of glassmaking skills of the period. I believe that house was built for the then owners of the Oakhill brewery. Pondsmead benefits from a doctors surgery and dispensary in the grounds less than a hundred yards away. Catering is varied and of a good standard, some staff live on the premises, they have a much larger capacity for residents than currently present.
Overall a pleasant stay was enjoyed. Nothing quite like being in your own home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie J (Daughter of Resident) published on 14 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Emergency respite was needed for one week only. The Manager visited at home and was very friendly and approachable. He was reassuring to my mother and promised her she would be able to have her hair done at the nursing home - which was important to her. He was true to his word and this did take place.
I found staff friendly and helpful and my mum said she would be happy to return again if need be.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David F (Son-in-law of Resident) published on 1 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Pondsmead’s care and nursing staff are mainly European and many are very well educated and speak very good English. There are no concerns regarding their ability to understand residents' needs although sometimes their English diction can be misunderstood by elderly residents more familiar with local
dialogue.
The majority of carers are kind and thoughtful and do their best to accommodate the needs of residents requiring exceptional assistance. The nursing staff are very good and offer professional, clinical help without the assistance of district nurses. Medical assistance is available on a routine and emergency basis from the local GP surgery situated in the same grounds as the care home.
The senior staff and management are professional, approachable and responsive. On the whole, we were happy with the care and professional attention that was given to our elderly and disabled relatives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tony S (Son of Resident) published on 13 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was in need of respite care for my father who was recovering from a broken hip. Pondsmead was suggested and following an informative and comprehensive tour of the facility, I arranged for his placement the following week. My father, who has since recovered and now moved on, claims;
"The staff were
all very friendly, to say the least, and would go that extra mile to meet any requests made!"
"This made my stay at Pondsmead most enjoyable"
"I will endeavour to pay a visit to Pondsmead to renew old friendships"
That he made these statements are a testimony to the quality of the care he experienced, well done Pondsmead; thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M P (Daughter of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was sent to Pondsmead when I broke my kneecap as a respite resident. The hospital works with the nursing home and I was very comfortable with the room, food, staff, management was very reassuring. My care her was first class. A big thank you to all. I do recommend this home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L F (Granddaughter of Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management and staff couldn't have been more helpful in the short stay of our step-grandmother - one week and two days.
Though some staff were under training, they were attentive within their experience and more than willing to be of assistance.
Food was perhaps the only disappointment, which is possibly
unavoidable when 'bulk' catering.
The manager was extremely helpful and supportive to both the resident and 'us' the family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.568)

Overview of Review Score

The Review Score of 9.6 (9.568) out of 10 for Pondsmead Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.618 for Pondsmead Nursing & Residential Home is calculated as follows: ( (138 Excellents x 5) + (59 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 207 Ratings = 4.618
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Pondsmead Nursing & Residential Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Rebecca

Rebecca Elford

Job Title: Home Manager

Rebecca is a vastly experienced care professional. She is highly dedicated and truly passionate in providing the very highest standards of excellence to everyone that lives in Pondsmead.
Rebecca has got an understanding, compassionate and kind nature making sure our residents are living a fulfilling and meaningful life, in this luxurious residence.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pondsmead Nursing & Residential Home to verify any information. View our terms and conditions. Pondsmead Nursing & Residential Home has an Enhanced Service - more info.