The Wells Nursing Home

Enfield Farm, Henton, Wells BA5 1PD
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9.5 55 Reviews
  • The Wells Nursing Home, Wells
The Wells Nursing Home welcomes up to 40 residents all in single rooms, with en-suite bathrooms. Each bedroom is well equipped with a nurse call system, television and personal washing facilities.

The home has been fully refurbished and some of the rooms drastically improved with beautiful en-suite facilities.

The home has two dining rooms. One spacious, very smart dining room facing the gardens with wonderful views of The Mendip Hills and a smaller room where residents can choose to eat in more privacy if they wish. The food is provided by experienced and well qualified cooks. The menus are varied and special needs are always met.

There is a comfortable sitting room where residents can relax. This leads into another sitting room with more views of the attractive gardens. The gardens are beautifully landscaped with several seating areas including a lovely patio area.

The Wells Nursing Home is part of Avon Care Homes Group.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ann Morton (Manager)

Local Authority / Social Services

Admission Criteria

  • Not suitable for wanderers
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)

The Wells Nursing Home Reviews (55)

9.5

The Wells Nursing Home has a Review Score of 9.5 (9.452) out of 10, based on 29 reviews in the last 2 years.
Over all time The Wells Nursing Home has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Wells Nursing Home
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Total of 55, showing 1-20
Review from Jane W (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently become a resident of Wells Nursing home.
I cannot praise the staff enough for their professionalism, kindness and support to my mother, my brother and myself.
The home is clean and well maintained with a lovely warm and welcoming feeling.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you so much for your kind words. We're delighted to hear your mother and family feel supported and welcomed. The team will be so pleased to receive your feedback

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Review from R G (Husband of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Better than expected, the staff are friendly and kind. The building is dated. I would recommend this home.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for your lovely feedback. We're so pleased to hear that our friendly and kind team made a positive impression. Your recommendation means a lot to us!

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Review from Susan B (Relative of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our elderly relative came to this facility after a spell in the hospital. We can't fault the excellent care afforded to him by management and staff at The Wells Nursing Home. His health and well-being has improved immensely under their care and the food supplied is of excellent quality. Beautiful grounds
for leisure. Great interaction with visitors and relatives.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you so much for your kind review. It means a lot to know our care, food, and environment have made a positive difference. We'll be sure to share your lovely feedback with the staff.

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Review from A D (Granddaughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff I've met seem nice and friendly. They do lots of different things, e.g. activities, events, etc., to cater for a wide range of people. The staff will do all they can to make the residents happy. The rooms could be a little cleaner. Quite often, when I visit, there are bits all over the
floor, and the commode is full. Once the staff are made aware of this, they then act quickly to rectify it. The room my nan is in is quite small, but she is very happy there though.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you so much for taking the time to leave your feedback. We're really pleased to hear that you've found our staff to be friendly and that you've noticed the variety of activities and events we provide to support our residents' wellbeing. We're sorry to hear that there have been occasions where the cleanliness of the room hasn't met expectations. Please be assured that we take this seriously and will follow up with the housekeeping team to ensure our standards are consistently maintained.

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Review from J R (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I'm very happy with my mums care and she seems happy there. She enjoys the food and likes the staff.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you so much for your kind feedback. We're delighted to hear that your mum is happy with her care and enjoys the food and our staff. It means a lot to us to know she feels comfortable and well cared for.

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Review from N W (Wife of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prior to the move-in date, I was given a tour of the home and the room for my husband.
We discussed the proximity of facilities, activities set out for residents and the overall care plan. The efficiency and care gone into planning for the move-in date was fantastic.
While some facilities may have
required cosmetic updating, which the home was in the process of doing, all staff have been absolutely amazing.
On the actual move-in date, everyone was so welcoming on what was a very emotional day, as my husband had spent a long time in hospital before moving into the Wells Nursing Home. We had lunch together and had time to settle in.
It was the start of a journey of excellent support both for my husband and myself. His room is always clean, his clothes immaculate and the food is top quality.
The garden is beautiful and wheelchair-friendly, and we get to have some quality time together.
I would absolutely recommend this home to anyone looking for excellent care for their loved ones.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you so much for your kind and thoughtful words. We're truly grateful for your trust and are so pleased the move-in felt smooth and supportive.

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Review from S A (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother comae her after a long hospital stay and did not want to go into care, but as she was unable to care for herself and not mobile, she has little choice but the improvement in her mood and motivation are noticuble, she admits she is happy here, staff are very good as is the food and all activities,
she has made friends which is lovely to see. The manager is very caring and has done everything she can to make my mother welcome.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for your kind review. We're so pleased to hear your mother is happy, well cared for, and enjoying the activities, food, and company here.

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Review from E B (Respite Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The gardens are particularly beautiful and peaceful. The staff were wonderful and kind. The bedroom was very nice with lovely views. The manager was lovely and arranged for a TV and recliner chair to be in my room. I look forward to returning again later in the year.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for your lovely review. Were so pleased you enjoyed the gardens, your room, and the care from our team. We look forward to welcoming you back later this year!

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Review from Lina K (Daughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Wells Nursing Home provide excellent care for my mother, who is 92 years old. The staff are friendly, and aim to build a relationship with the residents. All needs are well provided for both personal and general. Activities are a regular feature of the nursing home, which all residents are encouraged
to participate in, which provides essential social interaction. My mother is very happy with her care.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for your kind words. Were delighted to hear your mother is happy and well cared for. Your feedback means a lot to our team.

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Review from H B (Sister of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has only been a resident for a short period, but the staff have made every effort to ensure he has settled and is comfortable. He is always showered and shaved when we visit, and very much looks forward to his meals which are excellent, well presented and hot. The team are always welcoming
and always try to address any queries we may have.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you so much for your kind words. We're delighted to hear that your brother is settling in well and feeling comfortable. It's wonderful to know he's enjoying the meals and that our team has made a positive Environment.

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Review from P G (Son-in-law of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been my experience that most of the staff give far more to their job and the residents than the basic responsibility required by their employment contractual obligation. The manager in particular can be best described in one word as 'dedicated'.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you so much for your heartfelt review! We greatly appreciate your kind words and recognition of our team's dedication. It's our mission to go above and beyond for our residents, and it's wonderful to hear that our efforts are noticed and appreciated.

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Review from Jan H (Daughter of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are content and relieved to know my mother is being looked after so well at Henton. The staff are, without exception, kind, welcoming and very professional. Thanks.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for your kind words. We're delighted to hear your feedback, your support means a lot to our team.

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Review from R C (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are incredible. Kind and totally patient-focused. They treat everyone with dignity and respect. The families of residents are also well respected and included.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for your kind words! We're delighted to hear that our staff's dedication is making a difference for both residents and their families. Your feedback means a lot to us and we will pass this on to the staff.

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Review from Geraldine U (Sister of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A small caring community. Staff are friendly and professional. There have been several occasions when the lift has broken, so they have brought my sister down to the ground floor. Always staff around to discuss any needs.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for your kind feedback. We're so glad to hear that you find our community caring and our staff both friendly and professional. We truly appreciate your understanding during the times when the lift was out of service. Ensuring the comfort and safety of all residents is our top priority and we're always here to assist in any way we can.

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Review from Mervyn S (Husband of Resident) published on 10 December 2024 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
My wife has been dumped in there against her and my will. She has to sit in a wheelchair and not move, she cannot straighten her legs and does not get any leg exercise or massage. She is not allowed to use her reclining chair or massage cushion. It is extremely painful for me to see her in this condition.
I am not allowed to see if she has eaten any dinner or push her out in the garden. She is handled by men who cannot speak English. Her central heating is not working, she should be kept warm.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for sharing your concerns. We understand how difficult and distressing this situation must be for you. Please be assured that your wife has been carefully assessed by a team of professionals who determined that this environment is the safest place to meet her needs. We want to reassure you that additional professionals, including physiotherapists and occupational therapists, have been actively involved in her care to ensure her comfort and well-being. The Wells Nursing Home is committed to providing compassionate and professional care to all our residents. Regarding the central heating, we can confirm that it is constantly on to maintain a warm and comfortable environment for everyone. We deeply empathise with your feelings about your wife's condition, and we are here to support both her and you during this challenging time. Please don't hesitate to reach out to us directly if you would like to discuss any specific concerns or suggestions further

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Review from Katrina H (Granddaughter of Resident) published on 9 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't be happier that we picked The Wells Nursing Home for my nan in her last few months of life. They have been kind, caring and attentive and everyone there feels like extended family. Honestly cannot thank everyone enough.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you so much for your kind words. It means a lot to us to know that your nan felt cared for and supported during her time with us. Our team strives to create a warm, family-like environment, and we're honoured to have been there for her and your family.

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Review from Robert S (Husband of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied.
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Review from Michael H (Son of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at The Wells nursing home for over two months and I can only say how happy my family is that we chose the Wells. Both clinical leads are amazing! My mum has received such an excellent standard of care. In fact, all the staff are excellent at The Wells. Respectful, polite, kind and caring.
I literally can't recommend the wells enough.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you so much for your kind words! We're thrilled to hear that your mum is happy and well cared for at The Wells. It means a lot to our team to know we're making a positive difference.

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Review from Helene H (Daughter of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have checked each part of the care plan with the nurse in charge and have found it very satisfactory. I have found this nursing home to be rather pleasant and friendly. My family and I have always been made welcome on our visits at whatever time we arrive. My mother has not always been an easy person
to care for especially when being cared for in her own home - playing carers up, but here she has settled down nicely with good team spirit from the carers, whom we have found exceptionally good and helping her to eat when not inclined. My mother seems to love the spirit of activity surrounding her especially as she does not want to leave her bed. We have also found the Grounds and Gardens peaceful here, a pleasant place for wheelchair users with easy access.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for your kind words! We're so glad to hear that your mother is comfortable and settling in well. Our team takes pride in creating a welcoming environment, and it's wonderful to know that you and your family feel at ease during your visits. I will pass such lovely feedback on to the staff.

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Review from Eileen S (Daughter-in-law of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident here for over 12 months after a fall on which she fractured her pelvis. Since day 1 the staff have been kind, friendly and professional. They have always kept me up to date with any changes in her condition and care.
Reply from Julia Rea, General Manager at The Wells Nursing Home

Thank you so much for your heartfelt review. We are truly grateful for your kind words regarding your experience with our staff and the care provided to your mother-in-law. It means a lot to us that you have acknowledged our team's kindness, professionalism, and dedication to keeping you informed every step of the way. Your feedback is invaluable to us, and we sincerely appreciate your trust in us.

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Current Review Score: 9.5 (9.452)

Overview of Review Score

The Review Score of 9.5 (9.452) out of 10 for The Wells Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.452 for The Wells Nursing Home is calculated as follows: ( (219 Excellents x 5) + (80 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) + (14 Very Poors x 1) ) ÷ 336 Ratings = 4.452
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Wells Nursing Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Ann Morton

Job Title: Home Manager

Ann is passionate about providing long-lasting happy memories for the people who choose to live in The Wells Nursing Home.


She leads a beautiful team and aims to make a positive difference in the well-being, health and happiness of residents.

Frequently Asked Questions about The Wells Nursing Home

What types of Care is The Wells Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Wells Nursing Home have?

There are 40 Single Rooms.

What are the Facilities & Services at The Wells Nursing Home?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Wells Nursing Home to the centre of Wells?

3.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Wells Nursing Home to verify any information. View our terms and conditions. The Wells Nursing Home has an Enhanced Service - more info.