The Wells Nursing Home

Enfield Farm, Henton, Wells BA5 1PD
Review Us
9.5 55 Reviews
  • The Wells Nursing Home, Wells
The Wells Nursing Home welcomes up to 40 residents all in single rooms, with en-suite bathrooms. Each bedroom is well equipped with a nurse call system, television and personal washing facilities.

The home has been fully refurbished and some of the rooms drastically improved with beautiful en-suite facilities.

The home has two dining rooms. One spacious, very smart dining room facing the gardens with wonderful views of The Mendip Hills and a smaller room where residents can choose to eat in more privacy if they wish. The food is provided by experienced and well qualified cooks. The menus are varied and special needs are always met.

There is a comfortable sitting room where residents can relax. This leads into another sitting room with more views of the attractive gardens. The gardens are beautifully landscaped with several seating areas including a lovely patio area.

The Wells Nursing Home is part of Avon Care Homes Group.
Show The Wells Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ann Morton (Manager)

Local Authority / Social Services

Admission Criteria

  • Not suitable for wanderers
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)

The Wells Nursing Home Reviews (55)

9.5

The Wells Nursing Home has a Review Score of 9.5 (9.452) out of 10, based on 29 reviews in the last 2 years.
Over all time The Wells Nursing Home has 55 reviews.

Overall Experience
  • 28
  • 22
  • 3
  • 1
  • 1
Date Published
  • 55
  • 13
  • 19
  • 29
  • 26
Reviewer Connection to The Wells Nursing Home
  • 18
  • 6
  • 5
  • 5
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 55, showing 21-40
Review from P B (Son of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The lovely staff and residents have been brilliant with my mum. They have made Mum feel like part of the family even though she only stays for a short respite. It has put my mind at rest that she is getting well looked after which allows me to have a much needed break.
The home offers plenty of activities
from gardening, painting, singing and day trips. The Wells Nursing Home is without a doubt the best in the area to look after your loved ones.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you so much for your wonderful review! We are delighted to hear that your mum has felt welcomed and cared for during her stay with us. Making our residents feel like part of our family is one of our top priorities, whether they stay for a short respite or longer-term care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S P (Wife of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was discharged from hospital after several days delay. The nursing home prepared a room and were very patient and reassuring, making good contact with the hospital regarding needs. On his arrival, he was made clean and comfortable and well-settled. The following day it became obvious that
he was developing a chest infection from the hospital. He was kept under observation and on the third day, the duty manager and I decided to call an ambulance. All staff very supportive and helpful as he was readmitted and has remained so since my husband's hospital-acquired pneumonia and death.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for taking the time to share your experience with us. We deeply appreciate your feedback and will pass this onto staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B T (Daughter of Resident) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 98-year-old mother suffered a chest infection and was unable to remain at her home. Nursing care was something we had never considered and as a family we were anxious but from our first contact with Wells Nursing Home, staff at all levels went out of their way to put our mind at rest that Mum would
be in good hands and well looked after. I was convinced Mum would not settle but due to the advice given to us as a family and the expertise of staff she has settled well and although very frail is content and calm. All staff are so welcoming when we visit but the most important thing is that Mum is well looked after, calm and content. It is so comforting to know she is so well looked after.
Reply from Ann Morton, Registered Manager at The Wells Nursing Home

Thank you for your kind words, I will ensure this is passed on to the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D D (Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful caring experience under my health situation. Staff are kind and understanding while being attentive. My room is kept clean and have made it my own which helps me with the ambience providing a calming effect. The social areas are a joy to behold. The gardens give me much upliftment.
Reply from Ann Morton, Registered Home Manager at The Wells Nursing Home

Thank you for all your kind words I will pass this on to the staff and we really appreciate and value your feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christopher W (Power of Attorney of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having just gone through the traumatic loss of a very dear friend who was a resident at Henton. Both my wife and myself, wish to thank all staff for their kindness and professionalism. The senior nurse showed dedication of a quality rarely seen these days. We would have no hesitation in recommending
this nursing home.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for leaving such lovely feedback about your experiences. Our thoughts are with you and your wife at this hard time.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H P (Daughter of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since August 2022 when my mum took up residence at the nursing home until the present time we have always found the care and facilities excellent. The manager and the care team are extremely professional and approachable. My mum enjoys the home cooked food. She finds it tasty and adequate. I would recommend
Well Nursing Home to anyone needing a nursing home.
Reply from Ann Morton, Registered Home Manager at The Wells Nursing Home

Thank you so much for your kind words and comments about the home. I will pass these on to the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Daughter of Resident) published on 23 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted into The Wells Care Home in September following a lengthy stay in Hospital as we were unable to care for her at home. Mum initially hated being placed in the home and became somewhat vocal and challenging but gradually with the care and compassion of the manager and staff she has
started to adjust to her new surroundings.
Each time we visit the staff we encounter are friendly and helpful and they always let us know how Mum is doing. My mum tells us that the staff always wave and speak to her as they pass her room door which she enjoys.
Reply from Britney Chinnock, Manager at The Wells Nursing Home

Thank you for your kind words I will pass them on to the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T M (Husband of Resident) published on 18 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are extremely friendly, helpful and pleasant. The room perhaps needs redecorating and updating. Carpets and chairs need cleaning. Televisions need updating.
Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff to be friendly, helpful and pleasant. Providing exceptional service is our top priority.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David O (Resident) published on 22 September 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
On the whole, my stay here which began in July 2022 has not been without incident. At first I was I was unable to cope with the very poor standard of care, this has improved, and with the right individuals is now an acceptable standard. The food has always been a good standard coming from a foodie that's
a great comment. The home is kept averagely clean. They have a high dependency on agency staff, they are much less able and paid more, not a recipe for harmony. The bathing facilities are very poor, I await my first bath and proper shower. The first floor is accessed by two staircases and a lift. The lift has been broken for 8 weeks. All 1st-floor residents are trapped with no sign of it being sorted.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J J (Resident) assisted by family/friend published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been pleased with the overall care. Although at times some care needs have been overlooked due to instructions not being received by nursing staff or just not completed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J P (Daughter of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to congratulate the manager and all the staff who were, at all times, very kind, caring and professional with my mother who is 102 years old. Mum stayed for three weeks respite. We paid extra for a newly refurbished, upper ensuite room which, although lovely, bright and clean, I don't think
attention had been given to the appropriate easy chair, which was not suitable for the nursing home, or bedside light. Lovely ensuite.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C M (Daughter of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was transferred from hospital directly to The Wells Nursing Home. Approximately a couple of weeks later, the difference in her due to the care and nursing she received at the home was amazing.
The care and nursing staff here have done their utmost to make my mum comfortable and have catered
for her needs entirely. She is very relaxed and comfortable with all the staff that attend to her and I have no concerns or worries for her safety when being cared for by this team.
The administration and management staff I have to say also go the extra mile with the residents. They are always willing to chat and, as a relative, it is very reassuring to have their assistance when needed and for someone to spend the time to talking with when visiting the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David C (Son of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has informed me on several occasions how she likes it at the nursing home, with the staff being nice and friendly. She likes the room she is in and the gardens where she usually has a daily walk. She has never once complained to me about the place and despite wishing to come home she seems very
happy here.
Reply from Ann Morton, Manager at The Wells Nursing Home

Thank you for your kind words, it was a pleasure to have your mum here. She always brightened up our day. I will pass on your kind words to the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Cynthia O (Wife of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband enjoyed his stay and was well looked after with the nursing care. The view of the garden from his bedroom was very pleasant with a very comfortable bed.
Reply from Suzanne Gatrell, Regional Manager at The Wells Nursing Home

Thank you for your lovely review which will be shared with the team at the Wells Nursing Home. The home is located in a very quiet and peaceful setting with many rooms overlooking the garden. We are so pleased to read that you both enjoyed the view. Kind regards, Suzanne Gatrell, Regional Manager, Quality, Compliance and Lifestyle.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eileen J (Sister of Resident) published on 19 April 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My sister was only in the nursing home for a period of six months. She was comfortable there and happy with the care she received. As the weeks went on she became very ill indeed and the staff did all they could to take care of her right to the end.
Reply from Luis Gill, Operations Manager at The Wells Nursing Home

Dear Eileen, thank you for your lovely comments which I will pass to the team. It was a pleasure to be involved in the care of your sister. She is missed by residents and staff from The Wells. Kind regards, Luis Gil, Operations Manager ACH Home Manager The Wells Nursing Home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Edna B (Respite Resident) assisted by family/friend published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The thought of having to temporarily go into a care home was very daunting, however, I was made to feel very welcome and the care and support was excellent. I would not hesitate to come back if needed. A big thank you to everyone.
Reply from Luis Gil, Manager at The Wells Nursing Home

Thank you. It is always a pleasure welcoming new people to our home. It was a delight to have met you and we look forward to welcoming you again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janice S (Daughter of Resident) published on 20 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Wells Nursing Home after needing respite. My father didn’t adapt very well at first and became very stubborn and difficult. It was a hard decision to put him in a nursing home but having a full time Carer at home communication broke down and Dad's dementia got the better of
him. All the staff at Wells Nursing Home did a fantastic job encouraging him to eat as well as cooking for him whatever he wanted. My dad deteriorated mainly because we lost our dear mum in May 2020 and dad found it difficult without her after 64 years married. My father passed away at the nursing home on the 23/9/21 the nurses, managers and all the staff treated my dad's final hours with dignity and compassion. I would like to thank you all at the Wells Nursing Home for everything you did for dad and the difficult days he gave you was just another working day at the nursing home! Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P H (Resident) published on 18 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have been in bed after a fall so have not had use of activities. Staff have been caring and polite. Food served has been of good quality and nutritious.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S J (Nephew of Resident) published on 15 September 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
My Aunt was admitted in January 2018 as I recall. She was very unwell physically and needed all nursing care. The Home nursed her back to better health over time. I should say that her personality was pretty spiky and challenging to the staff. However, although she was unwilling to take part in activities
the staff persevered initially. There followed a period of apparent staffing instability which saw many established nurses leave and new agency staff arrived whose grasp of English seemed poor. Unfortunately, my aunt reacted poorly resulting in them seeming to avoid my aunt. My aunt consistently complained about the food. Her attitude was exacerbated by cognitive impairment. She lost a lot of weight and often was unkempt and unwashed. Latterly, the management seems to have stabilised, their communications improved and most of the registered staff achieved better relations with her. When the end finally came, they managed things professionally with good communications.
Reply from Luis Gil, Home Manager at The Wells Nursing Home

Thank you for taking the time to feedback and for your support during the pandemic and the transition period. Your aunt had a strong character and unique sense of humour, but I believe she had good times here too. We all miss her!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nick C (Son of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
After being bed-bound and looked after at home by my father for three years, it was decided that my mum should go into a care home to allow my father some respite.
The Wells Nursing Home was recommended to us.
We were obviously a little nervous about putting Mum in the care of strangers, even for
a short time, but we hand nothing to worry about as the care and attention Mum was given was second to none. The manager and staff kept us informed at all times and were very helpful and flexible during what was a very difficult time for us.


Thank you to the manager and staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.452)

Overview of Review Score

The Review Score of 9.5 (9.452) out of 10 for The Wells Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.452 for The Wells Nursing Home is calculated as follows: ( (219 Excellents x 5) + (80 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) + (14 Very Poors x 1) ) ÷ 336 Ratings = 4.452
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Wells Nursing Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

No image found

Ann Morton

Job Title: Home Manager

Ann is passionate about providing long-lasting happy memories for the people who choose to live in The Wells Nursing Home.


She leads a beautiful team and aims to make a positive difference in the well-being, health and happiness of residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Wells Nursing Home to verify any information. View our terms and conditions. The Wells Nursing Home has an Enhanced Service - more info.