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The Wells Nursing Home

Enfield Farm, Henton, Wells, Somerset BA5 1PD
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The Wells Nursing Home, Wells
The Wells Nursing Home, Wells
The Wells Nursing Home, Wells

The Wells Nursing Home welcomes up to 40 residents all in single rooms, with en-suite bathrooms. Each bedroom is well equipped with a nurse call system, television and personal washing facilities.

The home has been fully refurbished and some of the rooms drastically improved with beautiful en-suite facilities.

The home has two dining rooms. One spacious, very smart dining room facing the gardens with wonderful views of The Mendip Hills and a...  

Care Provided by The Wells Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. Please contact us for more information.

Contact The Wells Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Ann Morton(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)

The Wells Nursing Home Reviews (60)

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9.5

The Wells Nursing Home has a Review Score of 9.5 (9.457) out of 10, based on 25 reviews in the last 2 years. Over all time The Wells Nursing Home has 60 reviews.

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Showing 60 reviews matching selected criteria
Review from Edna B (Respite Resident) published on 23 March 2022 Submitted via Postal Card
Overall Experience

The thought of having to temporarily go into a care home was very daunting, however, I was made to feel very welcome and the care and support was excellent. I would not hesitate to come back if needed. A big thank you to everyone.

Reply from Luis Gil, Manager at The Wells Nursing Home

Thank you. It is always a pleasure welcoming new people to our home. It was a delight to have met you and we look forward to welcoming you again.

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Review from Janice S (Daughter of Resident) published on 20 October 2021 Submitted via Website
Overall Experience

My father was admitted to Wells Nursing Home after needing respite. My father didn’t adapt very well at first and became very stubborn and difficult. It was a hard decision to put him in a nursing home but having a full time Carer at home communication broke down and Dad's dementia got the better of him. All the staff at Wells Nursing Home did a fantastic job encouraging him to eat as well as cooking for him whatever he wanted. My dad deteriorated mainly because we lost our dear mum in May 2020 and dad found it difficult without her after 64 years married. My father passed away at the nursing home on the 23/9/21 the nurses, managers and all the staff treated my dad's final hours with dignity and compassion. I would like to thank you all at the Wells Nursing Home for everything you did for dad and the difficult days he gave you was just another working day at the nursing home! Thank you.

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Review from P H (Resident / Service User) published on 18 October 2021 Submitted via Postal Card
Overall Experience

Have been in bed after a fall so have not had use of activities. Staff have been caring and polite. Food served has been of good quality and nutritious.

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Review from S J (Nephew of Resident) published on 15 September 2021 Submitted via Website
Overall Experience

My Aunt was admitted in January 2018 as I recall. She was very unwell physically and needed all nursing care. The Home nursed her back to better health over time. I should say that her personality was pretty spiky and challenging to the staff. However, although she was unwilling to take part in activities the staff persevered initially. There followed a period of apparent staffing instability which saw many established nurses leave and new agency staff arrived whose grasp of English seemed poor. Unfortunately, my aunt reacted poorly resulting in them seeming to avoid my aunt. My aunt consistently complained about the food. Her attitude was exacerbated by cognitive impairment. She lost a lot of weight and often was unkempt and unwashed. Latterly, the management seems to have stabilised, their communications improved and most of the registered staff achieved better relations with her. When the end finally came, they managed things professionally with good communications.

Reply from Luis Gil, Home Manager at The Wells Nursing Home

Thank you for taking the time to feedback and for your support during the pandemic and the transition period. Your aunt had a strong character and unique sense of humour, but I believe she had good times here too. We all miss her!

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Review from Nick C (Son of Resident) published on 17 March 2021 Submitted via Website
Overall Experience
After being bed-bound and looked after at home by my father for three years, it was decided that my mum should go into a care home to allow my father some respite.
The Wells Nursing Home was recommended to us.

We were obviously a little nervous about putting Mum in the care of strangers, even for a short time, but we hand nothing to worry about as the care and attention Mum was given was second to none. The manager and staff kept us informed at all times and were very helpful and flexible during what was a very difficult time for us.

Thank you to the manager and staff.

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Review from M B (Daughter of Resident) published on 30 November 2020 Submitted via Website
Overall Experience

Thank you to all the staff who are doing a great job especially during the Coronavirus pandemic. Covid restrictions have curtailed a lot of the usual activities enjoyed by the residents but staff have stepped up to fill the gap by providing entertainment and keeping the conversation flowing. When I have been able to visit my mother I have found that everything has been set up to make this as safe as possible for all concerned. Communication with relatives has greatly improved since the appointment of the new manager.

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Review from Lesley B (Wife of Resident) published on 12 November 2020 Submitted via Postal Card
Overall Experience
My husband was only in Wells Henton Nursing Home a few weeks, but while there he got such marvellous, gentle care. He was 99 1/2 and very frail and they took all that into his care. He didn't eat or drink but right to the end they would try a teaspoon at a time, never giving up.

Really fantastic place. So glad his last days were there in their care.

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Review from P S (Son of Resident) published on 18 August 2020 Submitted via Postal Card
Overall Experience

Since new management has taken over, I couldn't be more pleased with the outstanding efforts that have been made to enhance my father's quality of life. One particular person has been a breath of fresh air, he has enabled my dad to get out of bed and in a chair for the first time in nearly a years, and is now able to socialise with residents. Communication has been excellent with regular progress updates. Care staff helpful and friendly and have put us all at ease when visiting.

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Review from Lynette G (Daughter of Resident) published on 6 July 2020 Submitted via Website
Overall Experience
Not sure where to start: This home has changed over the last 12 months. The staffing levels are low. Lots of agency. They work very hard but so stretched and long hours this is not done to a high standard at times. English language is very poor. Communication is shocking.
Locked down since 16/3/20, not one phone call from the home with an update on my father! Thank goodness he has a landline. I believe the home had set up garden visits, this was bought to my attention. Very upsetting as the weather has been fab!
The food is cold, sauces added like mint, gravy, apple, horseradish etc. On many occasions, dad has asked if it could come out separate.

The food menu is given weekly, you don't get what it says, random food with no choice at times. Of late, the last hot drink is at teatime 5 pm till 8 am the next morning. Items like cream shaver and deodorant borrowed from fathers personal cabinet. My father chose this home after a few respite visits in 2017. He wants to move.

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Review from R C (Son of Resident) published on 3 July 2020 Submitted via Postal Card
Overall Experience

Mum has been in the home for about three years and at present is preparing for end of life. The dedication and care is very good. A special thanks to all the staff who have kept me informed all the way through this difficult time.

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Review from C F (Daughter of Resident) published on 20 May 2020 Submitted via Postal Card
Overall Experience

My mother came into the home in March 2019. Within 5 days she had a major seizure. The staff reacted with professionalism immediately and thereafter, with kindness and patience in dealing with her ever-increasing dementia and declining health. She looks always well presented and often told us how much she liked those who looked after and entertained her.

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Review from A R (Daughter of Resident) published on 23 January 2020 Submitted via Postal Card
Overall Experience

Homely, caring environment. Staff always helpful, from Health Care Assistants to managers. Management/admin improved at the home in past six months. Head office less so.

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Review from J A (Daughter of Resident) published on 22 January 2020 Submitted via Postal Card
Overall Experience

My mum has been in this care home since November 2019. I have found all the staff and manager to be excellent in the care and respect for mum. My mum recently celebrated her 100th birthday. All the staff were lovely and they made her a fantastic cake and put on a wonderful spread for her special day, they couldn't have been kinder. I am so pleased I made the right decision in choosing The Wells Nursing Home for my mum.

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Review from Wendy C (Resident / Service User) published on 3 January 2020 Submitted via Postal Card
Overall Experience

Very happy with the whole service provided.

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Review from J M (Wife of Resident) published on 12 December 2019 Submitted via Postal Card
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I have always found Wells Nursing Home to be a very friendly and helpful place. My husband feels secure and safe here. I appreciate all that is done for him especially the extra touches - (treats of beer, burgers etc) when he was very underweight.

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Review from N U (Niece of Resident) published on 11 December 2019 Submitted via Postal Card
Overall Experience

My Aunt was a resident here for a year. My sister and I were her main visitors and point of contact for the staff during her time there. She was treated with great care, compassion and dignity. She could be very difficult at times but all the staff were very patient and understanding of her needs. My Aunt loved it there and called it her home until her death in hospital in October 2019. I believe the staff are excellent and need to be applauded for the difficult work they do with often, no recognition at all.

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Review from S C (Niece of Resident) published on 9 December 2019 Submitted via Postal Card
Overall Experience

This home has a very friendly, yet professional atmosphere. The care provided was excellent as was the cleanliness. The food was cooked from scratch. The staff were always ready to help, I would recommend this home.

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Review from Jacqueline R (Sister of Resident) published on 9 December 2019 Submitted via Postal Card
Overall Experience

Very happy with my brother's care. He has had to go to nursing care. A meeting this morning was very satisfactory and carried out very professionally. Going home to know that he is in very safe hands and all his needs are met.

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Review from P N (Respite Resident) published on 7 October 2019 Submitted via Postal Card
Overall Experience

Like my room, like the food, love the carers and like the treatment here.

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Review from Esme P (Sister of Resident) published on 7 October 2019 Submitted via Postal Card
Overall Experience

I am sorry he had to go into a nursing home but we cannot look after him anymore. So grateful to the nursing home for all their care, kindness, clean and tidy and he is given his medication and food.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 September 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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