The Wells Nursing Home

Enfield Farm, Henton, Wells BA5 1PD
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9.5 55 Reviews
  • The Wells Nursing Home, Wells
The Wells Nursing Home welcomes up to 40 residents all in single rooms, with en-suite bathrooms. Each bedroom is well equipped with a nurse call system, television and personal washing facilities.

The home has been fully refurbished and some of the rooms drastically improved with beautiful en-suite facilities.

The home has two dining rooms. One spacious, very smart dining room facing the gardens with wonderful views of The Mendip Hills and a smaller room where residents can choose to eat in more privacy if they wish. The food is provided by experienced and well qualified cooks. The menus are varied and special needs are always met.

There is a comfortable sitting room where residents can relax. This leads into another sitting room with more views of the attractive gardens. The gardens are beautifully landscaped with several seating areas including a lovely patio area.

The Wells Nursing Home is part of Avon Care Homes Group.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ann Morton (Manager)

Local Authority / Social Services

Admission Criteria

  • Not suitable for wanderers
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)

The Wells Nursing Home Reviews (55)

9.5

The Wells Nursing Home has a Review Score of 9.5 (9.452) out of 10, based on 29 reviews in the last 2 years.
Over all time The Wells Nursing Home has 55 reviews.

Overall Experience
  • 28
  • 22
  • 3
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Date Published
  • 55
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  • 29
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Reviewer Connection to The Wells Nursing Home
  • 18
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Total of 55, showing 41-55
Review from M B (Daughter of Resident) published on 30 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Thank you to all the staff who are doing a great job especially during the Coronavirus pandemic. Covid restrictions have curtailed a lot of the usual activities enjoyed by the residents but staff have stepped up to fill the gap by providing entertainment and keeping the conversation flowing. When I
have been able to visit my mother I have found that everything has been set up to make this as safe as possible for all concerned. Communication with relatives has greatly improved since the appointment of the new manager.
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Review from Lesley B (Wife of Resident) published on 12 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was only in Wells Henton Nursing Home a few weeks, but while there he got such marvellous, gentle care. He was 99 1/2 and very frail and they took all that into his care. He didn't eat or drink but right to the end they would try a teaspoon at a time, never giving up.
Really fantastic place.
So glad his last days were there in their care.
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Review from P S (Son of Resident) published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since new management has taken over, I couldn't be more pleased with the outstanding efforts that have been made to enhance my father's quality of life. One particular person has been a breath of fresh air, he has enabled my dad to get out of bed and in a chair for the first time in nearly a years,
and is now able to socialise with residents. Communication has been excellent with regular progress updates. Care staff helpful and friendly and have put us all at ease when visiting.
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Review from Lynette G (Daughter of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
Not sure where to start: This home has changed over the last 12 months. The staffing levels are low. Lots of agency. They work very hard but so stretched and long hours this is not done to a high standard at times. English language is very poor. Communication is shocking.
Locked down since 16/3/20,
not one phone call from the home with an update on my father! Thank goodness he has a landline. I believe the home had set up garden visits, this was bought to my attention. Very upsetting as the weather has been fab!
The food is cold, sauces added like mint, gravy, apple, horseradish etc. On many occasions, dad has asked if it could come out separate.
The food menu is given weekly, you don't get what it says, random food with no choice at times. Of late, the last hot drink is at teatime 5 pm till 8 am the next morning. Items like cream shaver and deodorant borrowed from fathers personal cabinet. My father chose this home after a few respite visits in 2017. He wants to move.
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Review from R C (Son of Resident) published on 3 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in the home for about three years and at present is preparing for end of life. The dedication and care is very good. A special thanks to all the staff who have kept me informed all the way through this difficult time.
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Review from C F (Daughter of Resident) published on 20 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother came into the home in March 2019. Within 5 days she had a major seizure. The staff reacted with professionalism immediately and thereafter, with kindness and patience in dealing with her ever-increasing dementia and declining health. She looks always well presented and often told us how much
she liked those who looked after and entertained her.
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Review from A R (Daughter of Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Homely, caring environment. Staff always helpful, from Health Care Assistants to managers. Management/admin improved at the home in past six months. Head office less so.
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Review from J A (Daughter of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in this care home since November 2019. I have found all the staff and manager to be excellent in the care and respect for mum. My mum recently celebrated her 100th birthday. All the staff were lovely and they made her a fantastic cake and put on a wonderful spread for her special day,
they couldn't have been kinder. I am so pleased I made the right decision in choosing The Wells Nursing Home for my mum.
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Review from Wendy C (Resident) assisted by family/friend published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the whole service provided.
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Review from J M (Wife of Resident) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found Wells Nursing Home to be a very friendly and helpful place. My husband feels secure and safe here. I appreciate all that is done for him especially the extra touches - (treats of beer, burgers etc) when he was very underweight.
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Review from N U (Niece of Resident) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Aunt was a resident here for a year. My sister and I were her main visitors and point of contact for the staff during her time there. She was treated with great care, compassion and dignity. She could be very difficult at times but all the staff were very patient and understanding of her needs. My
Aunt loved it there and called it her home until her death in hospital in October 2019. I believe the staff are excellent and need to be applauded for the difficult work they do with often, no recognition at all.
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Review from S C (Niece of Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home has a very friendly, yet professional atmosphere. The care provided was excellent as was the cleanliness. The food was cooked from scratch. The staff were always ready to help, I would recommend this home.
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Review from Jacqueline R (Sister of Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with my brother's care. He has had to go to nursing care. A meeting this morning was very satisfactory and carried out very professionally. Going home to know that he is in very safe hands and all his needs are met.
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Review from P N (Respite Resident) assisted by family/friend published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Like my room, like the food, love the carers and like the treatment here.
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Review from Esme P (Sister of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am sorry he had to go into a nursing home but we cannot look after him anymore. So grateful to the nursing home for all their care, kindness, clean and tidy and he is given his medication and food.
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Current Review Score: 9.5 (9.452)

Overview of Review Score

The Review Score of 9.5 (9.452) out of 10 for The Wells Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.452 for The Wells Nursing Home is calculated as follows: ( (219 Excellents x 5) + (80 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) + (14 Very Poors x 1) ) ÷ 336 Ratings = 4.452
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Wells Nursing Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Ann Morton

Job Title: Home Manager

Ann is passionate about providing long-lasting happy memories for the people who choose to live in The Wells Nursing Home.


She leads a beautiful team and aims to make a positive difference in the well-being, health and happiness of residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Wells Nursing Home to verify any information. View our terms and conditions. The Wells Nursing Home has an Enhanced Service - more info.