Care Homes Owned by Avon Care Homes Ltd in Wiltshire

My Dad moved to Sutton Veny House in May 2026 in difficult circumstances after the death of his wife (my Mum). The staff were immediately helpful, positive & caring, and they have done their best to help him settle in, which hasn't been easy as he can be quite demanding at times! I have regularly been impressed with the efforts made by the home to overcome difficulties encountered and to find constructive solutions to problems. I'm very happy that we were able to get Dad into this home and feel that it is the perfect place for him to live out the rest of his days

What a lovely place, the staff go above and beyond, very friendly and immaculate home.

Mum seems very content + calm (which she wasn't prior to staying at the home). She appears well cared for, clean + well fed. Medically any issues are quickly addressed and dealt with in house or referred elsewhere if more treatment required. Overall very happy to date with my mother's care and treatment.

It is indeed suited to my wife's needs. All the staff are conscientious, considerate, & caring. Her room is adequate but could be bigger for all family to meet + be with her. Although she is retricted to bed + music chair, the lounge + outdoor facilities have given her much needed freedom during this hot summer Visiting is always a very happy experience. Staff always welcoming and polite. The back up from Dr, chiropody, hairdresser have been very helpful. Her every need has been catered for.

Staff very caring in sincere - Thank you. All staff we have met have been wonderful.

Since she transferred from Hospital to the Nursing home , her needs have been met and her general demeana is relaxed and happy . Staff have taken time to get to know Mums personality and background, and applied this knowledge to assist their efforts and improve my Mums experience at Sutton Veny Nursing home .. The staff are friendly and welcoming to our family and friends when we visit her .

Although the building is dated. It was always kept clean, his bed was made daily, and the personal care was to a good standard.

The carers at Sutton Veny are very kind, helpful + knowledgeable. All the visitors I took to see my husband commented on how welcoming it all felt, and how professional + friendly all the staff are. They looked after my husband brilliantly, and were a great help + support to me too.

The overall experience at Sutton Veny was very good. The staff were welcoming from the outset and in particular Anna was extremely helpful and went out of her way to help my father. It was also apparent that the wrap around care was of a very high standard and this combines with the lovely grounds, very much helped with my father's recovery over the three months that he was there.

With the recent increase in Residental fees it would be good to see some this increased cost invested in more personalised activities for those residents unable to partake in the group activities. There are the odd individuals left alone to long with out seeing anyone at all, and lonelness alone doesn't do some people any good. The staff at Bybrook are very nice but I fear are too few.

Dad has been at Bybrook since January 2025. He has limited mobility. The quality of care is excellent. The staff are attentive, respectful and very kind. Any medical issues are dealt with promptly by the trained nurses and communicated to the doctors surgery fpr action. His room is spotless, and his clothes are always clean. He enjoys the food, which is always varied and of good quality. Mum was also a resident, and on her passing, she was dealt with dignity and respect, as were the whole family. Having had experience with other care homes, I am very pleased we came across Bybrook.

When contacted by my late mother's GP, Maria (Home Manager) truly went over and above to accommodate resulting in my late mother being admitted, as a palliative care patient, to receive her much needed end of life care.

Upon admission my late mother was settled into a lovely spacious room, and almost instantly looked far more comfortable than we had seen her for a while. She was only there for a week before passing away but throughout this time the care, compassion and professionalism shown by everyone towards her, and indeed us, during her end of life journey was superb.

Words aren't enough to convey just how much we value the support provided to both my late mother and us during a very difficult time. We too feel a special mention is required for Anna as she also went above and beyond with her support for us.

Superb care- practically an extension of family- care is never an easy option, but bybrook excel in every department and are a credit to the care industry- it takes some of the load off of what is an emotionally taxing time

A beautiful setting, all areas were clean, tidy and welcoming. The staff are very friendly and welcoming. The room and communal areas are of a good quality and warm. The staff were very attentive to the residents needs with plenty of activities to engage and entertain.

A special mention for Anna who went above and beyond to support us throughout dads stay and when he passed away.

What a wonderful home, with truly caring staff which we can't praise and thank enough.

The management are very hands on and proactive with maintaining only the best standards within such a lovely home. Lastly a mention to the gardeners who maintain the stunning grounds all year round. This nursing home is a gem in every way!!

This place is very well run, and the chef, Donna, turns out some incredible flavours, to suit the elderly.

I cannot praise the care staff and nursing staff enough for the fabulous care of my father over the past two years and the thoughtful and caring way his last few weeks were handled. Maria goes above and beyond and runs a team she should be proud of

My mum was in for respite but decided to stay as the care she receives is amazing all the staff are friendly and caring. Not only do they look after my mum but the also take good care of us when we visit 5 star in everything

Overall the staff are kind, caring and compassionate and the manager is highly dedicated, approachable and responsive.