Sutton Veny House Nursing Home

Sutton Veny, Warminster BA12 7BJ
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9.9 54 Reviews
  • Sutton Veny House Nursing Home, Warminster
Sutton Veny House Nursing Home is situated in beautiful surroundings, providing an excellent location for a comfortable and tranquil retirement.

Professional care is practiced within stylish interiors, with the team doing their utmost to ensure the home is personalised to the needs and tastes of each resident.

A sensory garden helps residents with dementia, with carers always on hand who themselves have regular training in the latest care techniques.

Sutton Veny House Nursing Home is part of Avon Care Homes Group.
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Care Provided by Sutton Veny House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Pricing is subject to an assessment of care needs and the room chosen. Please contact us for more information.

Contact Sutton Veny House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Sutton Veny House Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Maria Serban (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (3)

Sutton Veny House Nursing Home Reviews (54)

9.9

Sutton Veny House Nursing Home has a Review Score of 9.9 (9.881) out of 10, based on 22 reviews in the last 2 years.
Over all time Sutton Veny House Nursing Home has 54 reviews.

Overall Experience
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Reviewer Connection to Sutton Veny House Nursing Home
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Review from G G (Son of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful setting, all areas were clean, tidy and welcoming. The staff are very friendly and welcoming. The room and communal areas are of a good quality and warm. The staff were very attentive to the residents needs with plenty of activities to engage and entertain.
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing HomeThank you for your lovely feedback. We're so pleased to hear that you found the home clean, welcoming and of a high standard. It's wonderful to know our team made you feel comfortable and that residents are supported with engaging activities and attentive care.
Your kind words mean a great deal to us and to our staff, who work hard every day to create a warm and supportive environment.
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Review from Linda L (Daughter of Resident) published on 8 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late father was taken to Sutton Veny Staff from hospital for what turned out to be end of life care. From our first encounter on entering the Home and Meeting the manager, Maria, myself, my sister and Mother were aware of the kindness and care which perhaps the home. Every thing was done to settle
my father into his comfortable room and we were very well looked after too.
The house itself is in beautiful grounds and beautifully decorated inside. Despite being quite grand, it is also very homely and welcoming.
All of the staff who looked after dad were completely professional and caring. We could really see the heartfelt care in practice.
A special mention for Anna who went above and beyond to support us throughout dads stay and when he passed away.


What a wonderful home, with truly caring staff which we can't praise and thank enough.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing HomeThank you for your kind words, and we are very sorry for your loss.
We're so pleased you felt supported during such a difficult time. Your feedback will be shared with the team-it will mean a lot to them.
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Review from J W (Friend of Resident) published on 27 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting this nursing home for over 5 years and have experienced/observed nothing but the highest standards of care from staff.
Care is always delivered with a compassionate and professional approach which empowers the residents. The ambience of the home is relaxed and inviting to visitors
and the standard of cleanliness is top notch. The home has excellent staff who are professional and up to date with care delivery offering a great skill set with a team approach
The management are very hands on and proactive with maintaining only the best standards within such a lovely home. Lastly a mention to the gardeners who maintain the stunning grounds all year round. This nursing home is a gem in every way!!
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing HomeThank you so much for your lovely feedback and continued support over the years. Were delighted youve had such positive experiences with our team, environment, and care. Your kind words mean a lot to us all
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Review from James L (Husband of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a decision by my wife not to pursue possible treatment for Acute Myeloid Leukemia, and having already gone through 18 months of cancer treatment, she was very frail and treatment by the NHS was stopped in favour of palliative care at Sutton Veny House.
I visited her every day and the nursing
home called me as the end was near so that I was able to spend some time with her before she passed away 9 days later on the 16th January 2026
The staff, carers, nurses and management of Sutton Veny House have been fantastic, not only in their care for my wife but also in the way they cared for me at a very traumatic time. My wife and I had known each other for almost 54 years and had been married for almost 52 years, and the final phrase of our marriage vows, "till death us do part" really hit hard as you realise that your ongoing life has changed forever.
This place is very well run, and the chef, Donna, turns out some incredible flavours, to suit the elderly.
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing HomeThank you so much for taking the time to leave such a kind review. We're truly grateful for your feedback and really appreciate your lovely words. I will be sure to pass your message on to the entire team, it means a great deal to us.
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Review from Penny S (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the care staff and nursing staff enough for the fabulous care of my father over the past two years and the thoughtful and caring way his last few weeks were handled. Maria goes above and beyond and runs a team she should be proud of
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing HomeThank you so much for taking the time to leave this lovely review. We are touched by your kind words and truly appreciate you sharing your feedback. We will also be sharing your message with the whole team at Sutton Veny House, as comments like this mean a great deal to everyone.
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Review from S V (Daughter of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mother has been at Sutton Veny House for almost 18 months. During this time the care given has been of a very high standard. The staff and manager are professional but also attentive, friendly and approachable. Any concerns are investigated and dealt with promptly and Maria always reports back any
concerns and actions taken. The medical care is excellent, with good liaison with the local GP.
Mum rates the food as good and enjoys joining other residents in the dining room. There is a beautiful large sitting room and Mum looks forward to and enjoys the activities which take place on weekdays. Natalie who runs the activities is excellent and Mum really enjoys her company.
The house and gardens are beautiful and well maintained and the standard of cleanliness is high.
Overall the staff are kind, caring and compassionate and the manager is highly dedicated, approachable and responsive.
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing HomeThank you very much we really appreciate your time to leave this review is means a lot to us . I will pass to the team your kinds words .
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Review from Sarah P (Daughter of Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Maria and all her staff have shown us so much kindness and care during my Dad's time with them. I cannot thank them enough. Every member of staff that we met gave us their time and support during a very difficult time and we felt that dad was receiving professional and dignified care.
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing HomeThank you so much for your heartfelt words. We are truely touched to hear that our team kindness and care have made such a difference. Our staff are dedicated to supporting every resident and their family with compassion, and your appreciation means so much to them, we will be sharing your praise with the whole team, it will make them happy.
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Review from I P (Son of Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Sutton Veny Staff have been excellent at supporting our family. Not just our mum but everyone close to her. Our mum has been supported with high quality care, respect and empathy following a tricky placement at a previous home. They have enabled her to settle well and she is being cared for to the
highest standard. All staff are friendly and approachable.
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing HomeThank you so much for your kind words. We are truly grateful for your feedback and are delighted to hear that you have experienced the high-quality care, respect and empathy our team strives to provide every day. Our staff take great pride in creating a supportive and compassionate environment for all our residents, and your recognition means the world to us.
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Review from Bernie H (Niece of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been in the care of Sutton Veny House since July 2022. And it really is care, of the highest degree. Maria and her staff and are not only professional but approachable, kind, caring and attentive to my aunt's needs. Her room is lovely, the whole of Sutton Veny House has the air of a home
from home. It's always a pleasure to visit. My aunt moved when her previous home changed completely and was no longer suitable. I am forever glad that happened and we found Sutton Veny House. My aunt is very happy there and loves the food. Maria always reports any concerns to me, the GP is excellent (same practice as mine so easy to keep in touch), the chiropodist and hairdresser visit regularly. Although my aunt is bedridden now she enjoys hearing the music and join in the singing at the regular musical afternoons. Thank you Maria and every member of staff for taking such good care of my beloved aunt.
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing HomeThank you so much for your kind and thoughtful words. We are truly touched to hear how happy your aunt is at Sutton Veny House and that she feels so well cared for. Maria and the whole team take great pride in creating a homely, welcoming environment where every resident feels valued, comfortable, and supported. It means a great deal to know that this is reflected in your aunt's experience. We'll be sure to share your lovely comments with the team, they will be delighted to hear them.

Thank you again for taking the time to share your feedback and for entrusting us with your aunt's care.

Warm regards,
The Sutton Veny House Team.
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Review from Jean T (Daughter of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for just over a year, I find the care staff and manager very professional, caring and approachable, I visited yesterday a carer was with my mum assisting her to eat her roast dinner and pudding. The manager always keeps me informed of any concerns and calls me in a
timely manner. My mother enjoys the meals and has put on weight since shes been a resident which is brilliant as she was under weight before moving in.
There is a hair dresser and chiropodist that visit regularly.
The home is always clean, my mum is well cared for and clearly likes the staff. Overall I am very happy with Sutton Veny House.
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing HomeThank you so much for your lovely feedback. Were delighted to hear your mother is happy, well cared for, and enjoying her time at Sutton Veny House. Your kind words mean a lot to our team.
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Review from Patrick T (Son of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Sutton Veny House have been consistently kind, attentive, and professional throughout my mother's stay. From the carers to the manager, their approach is warm and genuinely human. The tone of calm, responsive leadership that shapes the culture of care throughout the home is clear to see.
In
what is a difficult and often undervalued job, the staff bring patience, humour, and real heart. It's evident they care not just about physical wellbeing, but emotional comfort too. My mother was treated with respect and gentleness, and I always felt she was in safe hands.
I'm grateful for the spirit and integrity with which they carry out their work.
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing HomeThank you so much for your kind words. We're truly grateful for your recognition of the team's compassion, professionalism, and dedication.
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Review from Sally M (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Sutton Veny Nursing Home for two weeks respite after being in hospital for six weeks and was too weak and frail to go back to her own home.
My mum was very apprehensive as she had never been in a care home before but the experience could not have been better for her.
The staff
were amazing, so kind and caring and they made her feel at home the moment she arrived.
The room was delightful, large and sunny with tasteful furnishings and a large well equipped bathroom.
My mum is a vegetarian and they cooked her whatever she fancied each day, nothing was too much trouble.
She joined some of the other residents for lunch in the dining room and took part in some activities in the afternoons.
I cannot recommend Sutton Veny Nursing Home enough and if my mum needs care again in the future she will be retuning there.
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing HomeThank you for your kind words. We're so pleased your mother felt comfortable and well cared for during her stay. Its wonderful to hear she enjoyed the food, activities, and company.
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Review from C R (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved to Sutton Veny care home in September 2022. Immediately Mum said she was staying there due to the warm welcome and kindness she was given and this continued until Mum died last week. I visited Mum regularly and was always impressed with the way Mum was cared for. Always immaculate with
clothing, jewellery and hair. Simple things but it makes such a difference and makes the resident feel special. The staff without exception showed kindness and empathy to the family also with updates or concerns.
I developed a close relationship with the Manager who was professional and always looked for ways to make the home and resident feel cared for.
How can I thank them enough for what they have done for Mum? Words are not enough.
I without hesitation would recommend this home.
Thank you for caring for my beloved Mum, every single member of staff enhanced her life with the love you showed her.
Mum was happy in your care.
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing HomeThank you so much for your heartfelt words. It was a privilege to care for your Mum, and we are truly touched by your kind feedback. Knowing she felt happy, loved, and special means everything to us.
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Review from Jeanne S (Friend of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a close friend of a resident at Sutton Veny Nursing Home, I can genuinely say that this is a truly special place. Every time I visit, I am greeted with warmth and kindness from the wonderful staff, who go above and beyond to ensure residents feel comfortable and well cared for.
The team here is
not only professional but also incredibly compassionate, treating residents with the dignity and respect they deserve. It is always reassuring to see my friend so well looked after, happy, and content.
I am truly grateful for the dedication and hard work of everyone at Sutton Veny Nursing Home. Thank you for everything you do!
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing HomeThank you for your kind words and support. We're delighted to hear that you find Sutton Veny Nursing Home a special place and that your friend is happy and well cared for. Our team is dedicated to providing compassionate, professional care, and your appreciation means so much to us.
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Review from K B (Daughter of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have the highest regard for all the staff at Sutton Veny House and cannot thank them enough for the marvellous care they gave my Mother during her stay. They worked above and beyond to provide exceptional care, creating a very warm, happy and safe environment. Through different activities they even
rekindled my Mother's love of arts and crafts which was such a joy to see. I am also grateful for the support given to myself through a difficult time. Sutton Veny House will always have a special place in my heart
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing HomeThank you for your kind words. It was our privilege to care for your mother and support you. Your appreciation means the world to our team.
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Review from C M (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very caring and friendly. It's peaceful and a lovely energy within the homes and ground. Nothing was too much trouble for the manager or staff.
It's a welcoming and spacious home with a touch of glamour and a fabulous history.
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing HomeThank you for your kind words! We're thrilled you felt the care, warmth, and welcoming atmosphere of our home. It's wonderful to hear the appreciation for charm and history too.
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Review from Stephan H (Son of Resident) published on 16 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is now a resident. We have had previous knowledge of Sutton Veny due to my father's six years at the same home, which is why we chose them again for my mother. I have always held Sutton Veny in the highest regard - over many visits the entire staff have been totally professional and friendly,
with good humour and great care. I would certainly recommend Sutton Veny very widely.
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing HomeThank you so much for your heartfelt review. We're deeply honoured that you chose Sutton Veny once again for your mother, following your father's six-year stay with us. It means a lot to hear that you hold us in such high regard and that our team's professionalism, friendliness, and high-quality care have left a positive impression on you over your visits.
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Review from Jacqui S (Power of Attorney of Resident) published on 16 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been impressed with the staff from the start of our enquiries to Sutton Veny. She has been understanding and responsive throughout the process from viewing the room to settling our loved one into this beautiful place.
The staff team are professional and clearly well-led. The atmosphere is positive
and warm and all members of staff are cheerful, with an attitude of 'can do'.
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing HomeWe are delighted to hear that your journey with Sutton Veny has been nothing short of impressive right from the start. Our team takes great pride in providing understanding and responsive quality care, ensuring a smooth transition from viewing to settling your loved one into their new home. Your kind words mean a lot to us, and we look forward to continuing to provide excellent care.
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Review from Antonina R (Sister of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident for five years. It is a very happy place for him. He is completely bed-bound, cannot move and has complex care needs. The nurses, care staff, cleaners, housekeepers, chefs and helpers are all marvellous. The house is clean and has flowers from the garden or florist all
year round, Easter bonfire night and Christmas are beautifully decorated and celebrated. The food is very good and there is always tea and cake for guests. The atmosphere is happy, the staff courteous, willing and helpful and above all cheerful kind friendly and gentle. He has been nursed back to health after a PEG fitted. He is happy, feels safe, secure and most importantly feels he is at home. He and his family are very grateful that he has such a lovely home. The manager is a force of nature- always cheerful, always supportive and runs a tight ship. An excellent place for my brother who I visit every day. Well done to the manager and her staff- heartfelt thanks from us all.
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing HomeThank you so much for your heartfelt and positive review. We are deeply grateful to hear about your brother's experience at our home over the past five years. Providing a happy and comfortable environment for our residents is our utmost priority, and we are delighted to know that your brother feels at home with us.
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Review from Cristian M (Friend of Resident) published on 20 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The treatment and care that the residents of this place receive are of high and very high standards. From body care, nutrition and soul care, all give this centre a leading place in recommending it to people who need impeccable services. The extremely nice staff and the management more than present
in all situations made me believe that my friend is receiving the best care and that this place is what everyone deserves to have when life guides you to make the decision to let go and be cared for in a specialized center.
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing HomeThank you so much for your heartfelt reveiw! We're thrilled to hear about your positive experience with our Home. Providing exceptional care and support to our residents is our top priority.
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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Sutton Veny House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.881 for Sutton Veny House Nursing Home is calculated as follows: ( (222 Excellents x 5) + (30 Goods x 4) ) ÷ 252 Ratings = 4.881
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Veny House Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Maria

Maria Serban

Job Title: Home Manager

Maria is the manager of Sutton Veny and oversees the wellness of Sutton Veny residents.


She leads a brilliant and experienced team who shares our values and compassion. She’s dedicated to enriching the lives of the people that choose to live at Sutton Veny.

Frequently Asked Questions about Sutton Veny House Nursing Home

What types of Care is Sutton Veny House Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sutton Veny House Nursing Home have?

There are 22 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Sutton Veny House Nursing Home?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Sutton Veny House Nursing Home to the centre of Warminster?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Veny House Nursing Home to verify any information. View our terms and conditions. Sutton Veny House Nursing Home has an Enhanced Service - more info.