Sutton Veny House Nursing Home

Sutton Veny, Warminster BA12 7BJ
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9.9 46 Reviews
  • Sutton Veny House Nursing Home, Warminster
Sutton Veny House Nursing Home is situated in beautiful surroundings, providing an excellent location for a comfortable and tranquil retirement.

Professional care is practiced within stylish interiors, with the team doing their utmost to ensure the home is personalised to the needs and tastes of each resident.

A sensory garden helps residents with dementia, with carers always on hand who themselves have regular training in the latest care techniques.

Sutton Veny House Nursing Home is part of Avon Care Homes Group.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Maria Serban (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (3)

Sutton Veny House Nursing Home Reviews (46)

9.9

Sutton Veny House Nursing Home has a Review Score of 9.9 (9.882) out of 10, based on 19 reviews in the last 2 years.
Over all time Sutton Veny House Nursing Home has 46 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sutton Veny House Nursing Home
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Review from Alex J (Friend of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted to say that Sutton Veny is an ideal place for people who value order, peace and respect for privacy and needs. The employees are incredibly dedicated and treat the residents like family. My friend has been living there for two years and speaks of it fondly, saying it truly feels like
home. They have communal meals and partake in activities together, such as playing games and having exercise classes. Knowing that my friend is in such a safe and caring environment gives me great comfort, and I am confident that if I ever need care, Sutton Veny will be the perfect place for me. This place is truly worth every penny.
Reply from Maria Serban, Manager at Sutton Veny House Nursing Home

Thank you very much for your kind words. I will pass the message on to the entire team, and I'm sure they will appreciate the amazing feedback.

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Review from S T (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Sutton Veny for some time, and the care and kindness shown towards her have been exemplary. We are grateful to the team for acting swiftly when problems are flagged, and our family is heartened by the way the staff go out of their way to really know# and spend time with
our mother.
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you for your time to leave this review for us. I will pass on your kind words to all the staff at the home.

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Review from Robert P (Son of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving my mother to Sutton Veny House earlier this year, we have been extremely impressed and heartened by the care and support given. The management and staff go the extra mile to look after both my mother's best interests and the needs of the family.
The environment created by the home is welcoming
and cares in a way that we had not previously experienced. I cannot recommend highly enough for the support given with a special mention to one lady for all that she does above and beyond.
Reply from Maria Serban, Manager at Sutton Veny House Nursing Home

Thank you for your kind words, we really appreciate your time to write this review, I will pass the message to all the team from Sutton Veny.

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Review from Carolyn B (Daughter of Resident) published on 27 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Sutton Veny Care Home since November 2021. When we heard that the then manager was moving on from managing the home, we were naturally anxious. However, we were delighted when the new manager was appointed as the manager. She had been the key worker for my mother, and
we had already built up a good relationship. She has kept things the same, and the transition has been very smooth. She is a lovely person who always listens and acts on our conversations. I feel that my mother is completely safe and well looked after and that if I need anything for my mother, the manager will get it sorted.
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you very much for your kind words, and we really appreciate your review.

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Review from C R (Daughter of Resident) published on 13 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was given an emergency placement at this care home. One lady was extremely caring and thoughtful when my mum arrived, as were all the staff. I was apprehensive about taking my mother to a care home that I knew nothing about, but I immediately felt at ease with her warm welcome. The home is
stately and has beautiful grounds, which the residents can enjoy absolutely stunning and a pleasure to explore. My mum has settled in so well that she is determined to stay! The room is beautiful and comfortable. The care my mum is giving is outstanding, and I cannot fault anything. The food looks lovely, and my mum is certainly enjoying everything that she is given. I have been advised that I can join my mum for a meal if I give advance notice, which is lovely. I appreciate the fact that each resident is given holistic care tailored to their needs. It is so good to have my mum somewhere where she's safe and cared for, and most importantly, happy. I would very much like to pass on my appreciation for their kindness.
Reply from Maria Serban, Manager at Sutton Veny House Nursing Home

We really appreciate your kind words, and we thank you for your time in this review. We are glad your mum settled in well and would like to stay with us. Thank you again for your words; I will also pass on your appreciation to the staff.

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Review from Emma U (Daughter of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived at Sutton Veny on the 16th of August after being in hospital with Sepsis. One particular lady and her team have shown her great care and attention since she moved in. They are always so cheerful, and nothing is too much trouble. My mother is now settled into a lovely room, overlooking
the beautiful gardens.
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you so much for your kind words. The staff at Sutton Veny will always strive to do as much as they can for all of our residents. We are glad that your mother has settled in and is also enjoying our garden. Thank you once again.

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Review from Richard W (Nephew of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The move from another nursing home locally five months ago to Sutton Veny Nursing Home proved timely. My aunt was very well cared for by a team who found time to talk to her and offer the respect and dignity that made her feel settled as her life of 93 years was coming to its end. The emphasis on providing
care and compassion to an elderly lady was so evident. Despite the constraints of Covid restrictions, the staff went to great lengths to get to know her and offer her a continuity of care, often on first name terms. Communication with her family was excellent. The support of the local GP enabled the nurses and carers to offer her an end of life care creating peace and calmness. My only regret is not moving her four years ago to Sutton Veny, a home of comfort and care. Well done!
Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you for your kind words; I will pass your kind comments over to the staff.

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Review from Bill N (Relative of Resident) published on 26 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A beautiful house located in a wonderful place, with an imposing design, keeping the culture and tradition, an extraordinary garden and a special interior as if it were a corner of Heaven. Qualified staff and an extraordinary kitchen, rising to the highest standards. Very good management, a manager
with an open mind and respect, especially to our peers and the environment. I recommend this wonderful house - enjoy!
Reply from Maria Serban, Manager at Sutton Veny House Nursing Home

Thank you very much for this review of Sutton Veny Nursing Home. We really appreciate your kind words and your positive comments, and they will be forwarded to the team.

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Review from J W (Daughter of Resident) published on 18 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Sutton Veny nursing home in July last year, having broken her hip. The manager could not have been more helpful and took the stress out of the situation. My mother settled in well, and the caring and friendly staff looked after her well through difficult times during the pandemic.
The staff were always welcoming, helpful and cheerful when I visited my mother.
Reply from Maria Serban Sutton Veny Manager, Manager at Sutton Veny House Nursing Home

Thank you for your kind words and for taking the time to give us your feedback. Here at Sutton Veny, we always strive to give excellent care to our residents. We aim to make our care personalized and maximize their quality of life.

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Review from Andrew S (Son of Resident) published on 20 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing home is a beautiful house. The staff are caring and kind. It's a lovely environment, and I feel that my mother could not be in a better place.
Reply from Suzanne, Regional Manager at Sutton Veny House Nursing Home

Thank you! We truly appreciate your kind words. The team work hard to provide a warm and friendly home for your mother, and your positive comments will be forwarded to the team.
Kind regards.

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Review from Laura A (Daughter of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad became a resident at Sutton Veny in December 2018. I cannot thank the staff enough for all their daily dedication, kindness and hard work; they go above and beyond in my eyes.
Sutton Veny does not only do day-to-day care (which is no small task in itself), they also have interactive activities
for residents and their families (when Covid was not a restriction), they raise money for great causes/charities - currently, they are raising money for toiletries to send to the people in Ukraine.
I really could not have asked for a better care home for my dad, and no words can thank the staff enough. Thank you all from the bottom of my heart.
Reply from Paula Brown, Manager at Sutton Veny House Nursing Home

Thank you for your kind words; we always strive to give excellent care to our residents, which are personalised and maximise the quality of life.

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Review from I B (Resident) assisted by family/friend published on 30 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very helpful.
Stayed for the week, so didn't participate in activities.
Reply from Paula Brown, Home Manager at Sutton Veny House Nursing Home

Thank you for taking the time to leave a review. I am pleased that you found the staff helpful; I know they were fond of you and would love to have you come and stay again.

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Review from Mark H (Son of Resident) published on 8 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sutton Veny House is properly managed and run by staff who dearly care about the residents. The manager volunteered to collect my mother at the start of her stay and then returned her home at the end of her stay. She was always available, even on her days off and when on holiday.
Reply from Paula Brown, Manager at Sutton Veny House Nursing Home

Thank you for your kind words. We pride ourselves as Sutton Veny House in delivering personalised care to every resident.

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Review from Brian H (Son of Resident) published on 17 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the care of my mother to be excellent, even with having to cope with the added burden of Covid-19. All the staff I have met are helpful and treat my mum with the utmost kindness. It is obvious to me that under the guidance of a knowledgeable and experienced manager, all runs well at Sutton
Veny House.
Thank you all.
Reply from Paula Brown, Manager at Sutton Veny House Nursing Home

Thank you for taking the time to give us your feedback. Your kind words are much appreciated as we love what we do.

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Review from Angie O (Niece of Resident) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The incredible team at Sutton Veny House Nursing Home, led by the immensely competent manager, are to be commended for the outstanding level of care they provide. Their "can do" attitude, coupled with good grace and humour, means those in their care are all looked after in extremely comfortable and
well-appointed surroundings. Residents are treated with kindness and compassion, with visitors made to feel they are being welcomed by friends. A true masterclass in how care homes should be run and immense credit to all those individuals involved in the provision of such excellent, caring care.
Reply from Paula Brown, Manager at Sutton Veny House Nursing Home

Thank you for taking the time to leave a review. We love what we do, and hearing your kind words about the home and our staff makes us very proud.

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Review from Hugh O (Nephew of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been delighted by the care our relative has received at Sutton Veny House. From the moment of his arrival, he has been made to feel welcome by the friendly, cheerful and caring staff. They have tailored a care package to him and really go the extra mile on his behalf. The end result is that
our relative has settled in well, is comfortable and feels safe and well cared for. He is far happier than he has been for months, and we are most grateful to the whole team at Sutton Veny House.
Reply from Paula Brown, Home Manager at Sutton Veny House Nursing Home

Thank you very much for you kind words, we here at Sutton Veny House always endeavour to give kind, compassionate care to our residents.

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Review from D O (Great-Niece of Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my uncle arrived at Sutton Veny House, I have been astounded at the level of care he received. All of the staff are so lovely and always so willing to help. Speak on behalf of my family, we are all so pleased with Sutton Veny House, and it will certainly forever hold a very special place in all
our hearts!
Reply from Paula Brown, Home Manager at Sutton Veny House Nursing Home

Thank you so much for your kind words; we always strive to deliver the highest standards of care to each and every individual here at Sutton Veny House.

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Review from T M (Sister of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management and staff made my sister feel extremely welcome, and all commented on how outstanding she was as a character. We felt that she was truly welcome and part of their family, which put our minds at ease. Due to the current Covid situation, the home was unable to put on their usual activities
and entertainment, but went out of their way to make my sister feel at home - we know she would have enjoyed these. My sisters care exceeded expectation during the Covid outbreak, but she would've loved to have been able to explore the beautiful house and grounds. Unfortunately, even though the staff kept her safe, she caught Covid after a short hospital stay and sadly passed away. We wish she could've been able to enjoy the beautiful home and staff for a lot longer.
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Review from M W (Wife of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After several periods of respite care, my husband moved permanently into Sutton Veny in June 2020. He always seemed contented and enjoyed the peaceful surroundings - not the constant bell ringing that occurs in so many modern homes. The caregivers were so good to him, showing respect and patience. In
spite of restrictions caused by covid-19, we were asked to visit (pre-arranged) and weal able to take him out to enjoy the lovely gardens at the home.
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Review from E H (Daughter-in-law of Resident) published on 31 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the present climate of uncertainty regarding Covid-19 the staff and in particular, the manager has been so helpful. They have tried to keep everything as normal as possible. They have been open and honest regarding the difficulties they have and are still facing. It certainly can't be easy for them.
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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Sutton Veny House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.882 for Sutton Veny House Nursing Home is calculated as follows: ( (195 Excellents x 5) + (26 Goods x 4) ) ÷ 221 Ratings = 4.882
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Veny House Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Maria

Maria Serban

Job Title: Home Manager

Maria is the manager of Sutton Veny and oversees the wellness of Sutton Veny residents.


She leads a brilliant and experienced team who shares our values and compassion. She’s dedicated to enriching the lives of the people that choose to live at Sutton Veny.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Veny House Nursing Home to verify any information. View our terms and conditions. Sutton Veny House Nursing Home has an Enhanced Service - more info.