Sutton Veny House Nursing Home

Sutton Veny, Warminster BA12 7BJ
Review Us
9.9 51 Reviews
  • Sutton Veny House Nursing Home, Warminster
Sutton Veny House Nursing Home is situated in beautiful surroundings, providing an excellent location for a comfortable and tranquil retirement.

Professional care is practiced within stylish interiors, with the team doing their utmost to ensure the home is personalised to the needs and tastes of each resident.

A sensory garden helps residents with dementia, with carers always on hand who themselves have regular training in the latest care techniques.

Sutton Veny House Nursing Home is part of Avon Care Homes Group.
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Care Provided by Sutton Veny House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Pricing is subject to an assessment of care needs and the room chosen. Please contact us for more information.

Contact Sutton Veny House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Sutton Veny House Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Maria Serban (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (3)

Sutton Veny House Nursing Home Reviews (51)

9.9

Sutton Veny House Nursing Home has a Review Score of 9.9 (9.868) out of 10, based on 23 reviews in the last 2 years.
Over all time Sutton Veny House Nursing Home has 51 reviews.

Overall Experience
  • 41
  • 10
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Date Published
  • 51
  • 7
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  • 23
  • 28
Reviewer Connection to Sutton Veny House Nursing Home
  • 18
  • 9
  • 4
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  • 3
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  • 2
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  • 1
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Total of 51, showing 41-51
Review from Hugh O (Nephew of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been delighted by the care our relative has received at Sutton Veny House. From the moment of his arrival, he has been made to feel welcome by the friendly, cheerful and caring staff. They have tailored a care package to him and really go the extra mile on his behalf. The end result is that
our relative has settled in well, is comfortable and feels safe and well cared for. He is far happier than he has been for months, and we are most grateful to the whole team at Sutton Veny House.
Reply from Paula Brown, Home Manager at Sutton Veny House Nursing HomeThank you very much for you kind words, we here at Sutton Veny House always endeavour to give kind, compassionate care to our residents.
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Review from D O (Great-Niece of Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my uncle arrived at Sutton Veny House, I have been astounded at the level of care he received. All of the staff are so lovely and always so willing to help. Speak on behalf of my family, we are all so pleased with Sutton Veny House, and it will certainly forever hold a very special place in all
our hearts!
Reply from Paula Brown, Home Manager at Sutton Veny House Nursing HomeThank you so much for your kind words; we always strive to deliver the highest standards of care to each and every individual here at Sutton Veny House.
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Review from T M (Sister of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management and staff made my sister feel extremely welcome, and all commented on how outstanding she was as a character. We felt that she was truly welcome and part of their family, which put our minds at ease. Due to the current Covid situation, the home was unable to put on their usual activities
and entertainment, but went out of their way to make my sister feel at home - we know she would have enjoyed these. My sisters care exceeded expectation during the Covid outbreak, but she would've loved to have been able to explore the beautiful house and grounds. Unfortunately, even though the staff kept her safe, she caught Covid after a short hospital stay and sadly passed away. We wish she could've been able to enjoy the beautiful home and staff for a lot longer.
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Review from M W (Wife of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After several periods of respite care, my husband moved permanently into Sutton Veny in June 2020. He always seemed contented and enjoyed the peaceful surroundings - not the constant bell ringing that occurs in so many modern homes. The caregivers were so good to him, showing respect and patience. In
spite of restrictions caused by covid-19, we were asked to visit (pre-arranged) and weal able to take him out to enjoy the lovely gardens at the home.
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Review from E H (Daughter-in-law of Resident) published on 31 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the present climate of uncertainty regarding Covid-19 the staff and in particular, the manager has been so helpful. They have tried to keep everything as normal as possible. They have been open and honest regarding the difficulties they have and are still facing. It certainly can't be easy for them.
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Review from Gillian B (Wife of Resident) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sutton Veny has looked after my husband for the last two years or so extremely well and I would not hesitate to recommend it to anyone else. The rooms I have seen are always clean and welcoming. No nasty smells and the staff are always welcoming. The house is beautiful. The present manager is doing
an excellent job and has made many improvements since she joined.
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Review from Susan F (Wife of Resident) published on 28 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is being cared for so well by all the staff at Sutton Veny House. Even though he has advanced dementia and can become agitated, all staff treat him with kindness, respect and dignity. We are always welcomed, and the staff are very friendly.
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Review from B R (Resident) assisted by family/friend published on 22 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The new manager is really making a difference. She takes time to listen to me. I came here last November and I was traumatised, underweight, frightened and very sad. Since I have been here, I have gained half a stone, I am no longer frightened. I like the staff. Most important I feel respected, listened
to and I feel safe. I very much want to stay here. I have cerebral palsy, learning difficulties, complex needs.
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Review from A R (Son of Resident) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been very happy with the care and attention that is given to our relative during the last two months.
The staff are very friendly and give time to make sure all is well, and our relative is comfortable. He is happy to be there. There were some small issues during management changeover, but
these have been sorted out now since the arrival of the new manager.
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Review from S M (Daughter of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was moved to Sutton Veny House temporarily for 4 weeks. Her care was outstanding. The team took a lot of time and effort to go the extra mile to ensure she was happy. The residents are offered lovely fresh food with plenty of choice. The manager helped me enormously to move Mum after her stay to
ensure a smooth transition. Truly top class care in a stunning loctaion.
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Review from Janet S (Daughter of Resident) published on 2 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed for three weeks respite care at Sutton Veny House. She was very anxious as it was the first time she had stayed away from home where she has one to one care 24 hours a day. It couldn't have been a better experience as the team are so caring and did everything in their power to meet
her needs and provide individualised care. The manager and her team were very willing to work with us to follow her routines as much as possible and to understand how she likes things, from her personal care to her meals. It was clear that safety is taken very seriously and noticeable how carefully the staff managed my mother when she was hoisted or re-positioned. Any small concerns were sorted out very responsively.
The house is in a beautiful peaceful setting and has a lovely atmosphere which is welcoming to residents and their families. We hope to return in the future and would recommend the home wholeheartedly.
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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Sutton Veny House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.868 for Sutton Veny House Nursing Home is calculated as follows: ( (230 Excellents x 5) + (35 Goods x 4) ) ÷ 265 Ratings = 4.868
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Veny House Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Maria

Maria Serban

Job Title: Home Manager

Maria is the manager of Sutton Veny and oversees the wellness of Sutton Veny residents.


She leads a brilliant and experienced team who shares our values and compassion. She’s dedicated to enriching the lives of the people that choose to live at Sutton Veny.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Veny House Nursing Home to verify any information. View our terms and conditions. Sutton Veny House Nursing Home has an Enhanced Service - more info.