Sutton Veny House Nursing Home

The environment created by the home is welcoming and cares in a way that we had not previously experienced. I cannot recommend highly enough for the support given with a special mention to one lady for all that she does above and beyond.

My mother has been a resident at Sutton Veny Care Home since November 2021. When we heard that the then manager was moving on from managing the home, we were naturally anxious. However, we were delighted when the new manager was appointed as the manager. She had been the key worker for my mother, and we had already built up a good relationship. She has kept things the same, and the transition has been very smooth. She is a lovely person who always listens and acts on our conversations. I feel that my mother is completely safe and well looked after and that if I need anything for my mother, the manager will get it sorted.

My mother was given an emergency placement at this care home. One lady was extremely caring and thoughtful when my mum arrived, as were all the staff. I was apprehensive about taking my mother to a care home that I knew nothing about, but I immediately felt at ease with her warm welcome. The home is stately and has beautiful grounds, which the residents can enjoy absolutely stunning and a pleasure to explore. My mum has settled in so well that she is determined to stay! The room is beautiful and comfortable. The care my mum is giving is outstanding, and I cannot fault anything. The food looks lovely, and my mum is certainly enjoying everything that she is given. I have been advised that I can join my mum for a meal if I give advance notice, which is lovely. I appreciate the fact that each resident is given holistic care tailored to their needs. It is so good to have my mum somewhere where she's safe and cared for, and most importantly, happy. I would very much like to pass on my appreciation for their kindness.

My mother arrived at Sutton Veny on the 16th of August after being in hospital with Sepsis. One particular lady and her team have shown her great care and attention since she moved in. They are always so cheerful, and nothing is too much trouble. My mother is now settled into a lovely room, overlooking the beautiful gardens.

The move from another nursing home locally five months ago to Sutton Veny Nursing Home proved timely. My aunt was very well cared for by a team who found time to talk to her and offer the respect and dignity that made her feel settled as her life of 93 years was coming to its end. The emphasis on providing care and compassion to an elderly lady was so evident. Despite the constraints of Covid restrictions, the staff went to great lengths to get to know her and offer her a continuity of care, often on first name terms. Communication with her family was excellent. The support of the local GP enabled the nurses and carers to offer her an end of life care creating peace and calmness. My only regret is not moving her four years ago to Sutton Veny, a home of comfort and care. Well done!

A beautiful house located in a wonderful place, with an imposing design, keeping the culture and tradition, an extraordinary garden and a special interior as if it were a corner of Heaven. Qualified staff and an extraordinary kitchen, rising to the highest standards. Very good management, a manager with an open mind and respect, especially to our peers and the environment. I recommend this wonderful house - enjoy!

The staff were always welcoming, helpful and cheerful when I visited my mother.

The nursing home is a beautiful house. The staff are caring and kind. It's a lovely environment, and I feel that my mother could not be in a better place.

I really could not have asked for a better care home for my dad, and no words can thank the staff enough. Thank you all from the bottom of my heart.

Stayed for the week, so didn't participate in activities.

Sutton Veny House is properly managed and run by staff who dearly care about the residents. The manager volunteered to collect my mother at the start of her stay and then returned her home at the end of her stay. She was always available, even on her days off and when on holiday.

Thank you all.

The incredible team at Sutton Veny House Nursing Home, led by the immensely competent manager, are to be commended for the outstanding level of care they provide. Their "can do" attitude, coupled with good grace and humour, means those in their care are all looked after in extremely comfortable and well-appointed surroundings. Residents are treated with kindness and compassion, with visitors made to feel they are being welcomed by friends. A true masterclass in how care homes should be run and immense credit to all those individuals involved in the provision of such excellent, caring care.

We have been delighted by the care our relative has received at Sutton Veny House. From the moment of his arrival, he has been made to feel welcome by the friendly, cheerful and caring staff. They have tailored a care package to him and really go the extra mile on his behalf. The end result is that our relative has settled in well, is comfortable and feels safe and well cared for. He is far happier than he has been for months, and we are most grateful to the whole team at Sutton Veny House.

Since my uncle arrived at Sutton Veny House, I have been astounded at the level of care he received. All of the staff are so lovely and always so willing to help. Speak on behalf of my family, we are all so pleased with Sutton Veny House, and it will certainly forever hold a very special place in all our hearts!

The management and staff made my sister feel extremely welcome, and all commented on how outstanding she was as a character. We felt that she was truly welcome and part of their family, which put our minds at ease. Due to the current Covid situation, the home was unable to put on their usual activities and entertainment, but went out of their way to make my sister feel at home - we know she would have enjoyed these. My sisters care exceeded expectation during the Covid outbreak, but she would've loved to have been able to explore the beautiful house and grounds. Unfortunately, even though the staff kept her safe, she caught Covid after a short hospital stay and sadly passed away. We wish she could've been able to enjoy the beautiful home and staff for a lot longer.

After several periods of respite care, my husband moved permanently into Sutton Veny in June 2020. He always seemed contented and enjoyed the peaceful surroundings - not the constant bell ringing that occurs in so many modern homes. The caregivers were so good to him, showing respect and patience. In spite of restrictions caused by covid-19, we were asked to visit (pre-arranged) and weal able to take him out to enjoy the lovely gardens at the home.

In the present climate of uncertainty regarding Covid-19 the staff and in particular, the manager has been so helpful. They have tried to keep everything as normal as possible. They have been open and honest regarding the difficulties they have and are still facing. It certainly can't be easy for them.

Sutton Veny has looked after my husband for the last two years or so extremely well and I would not hesitate to recommend it to anyone else. The rooms I have seen are always clean and welcoming. No nasty smells and the staff are always welcoming. The house is beautiful. The present manager is doing an excellent job and has made many improvements since she joined.

My husband is being cared for so well by all the staff at Sutton Veny House. Even though he has advanced dementia and can become agitated, all staff treat him with kindness, respect and dignity. We are always welcomed, and the staff are very friendly.