Care Homes Owned by Avon Care Homes Ltd in Somerset
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Somerset for Avon Care Homes Ltd are showing below.
View the details of all 5 locations (with 218 reviews) owned by Avon Care Homes Ltd
Avon Care Homes Ltd Locations in Somerset (3)
South Cary House
9.8
39 reviews
South Street, Castle Cary BA7 7ES
"A very happy care home with willing and knowledgeable staff. Well managed. Always good at keeping in touch with me and liaising with local…" Read all 39 reviews
Location Type Care Home
South Cary House is a converted Grade II Georgian house, with redevelopment having made the most of its homely qualities to benefit older people with care needs. The focus is on quality of life at all times, taking pride in a good staff to residents… Read more about South Cary House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- 23 Rooms
Pondsmead Nursing & Residential Home
9.6
45 reviews
Shepton Road, Oakhill, Radstock BA3 5HT
"I have found this care home to be very high standard in many ways. My friend after the initial natural resistance has settled there…" Read all 45 reviews
Location Type Care Home
Pondsmead Nursing and Residential Home cares for more than 60 elderly residents, offering short and long stay care where required as one of Somerset's most invaluable care facilities in light of the area's high elderly population. The home is designed… Read more about Pondsmead Nursing & Residential Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- 76 Rooms
The Wells Nursing Home
9.5
57 reviews
Enfield Farm, Henton, Wells BA5 1PD
"My wife Diana had a catastrophic fall and suffered bleeds on the brain!! After 3 weeks in hospital though still not well I had her…" Read all 57 reviews
Location Type Care Home
The Wells Nursing Home welcomes up to 40 residents all in single rooms, with en-suite bathrooms. Each bedroom is well equipped with a nurse call system, television and personal washing facilities. The home has been fully refurbished and some of the… Read more about The Wells Nursing Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- 40 Rooms
Avon Care Homes Ltd Reviews in Somerset (141)
9.7
Avon Care Homes Ltd has a Group Review Score of 9.7 (9.669) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Avon Care Homes Ltd must have a Review Score.
Review of
Pondsmead Nursing & Residential Home
from Nicky S (Friend of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found this care home to be very high standard in many ways. My friend after the initial natural resistance has settled there wonderfully. All the staff like her and talk to her and she has become on a really warm level with them. The staff are brilliant and genuinely caring. Brittney and Amy
who run it are very helpful, knowledgeable and approachable with any queries I've had. I feel very reassured my friend is looked after well. That has been proven as after being at Pondsmead my friend is in much better mental and physical health than she's been for well over a year now.
Very very good
Very very good
Reply from Britney Williams, General Managers Assistant at Pondsmead Nursing & Residential HomeWe are so pleased to hear that your friend has settled well and that you have seen such positive improvements in her mental and physical wellbeing. It is lovely to know that our team have helped her feel comfortable, supported, and cared for. We will pass on this great review to our staff.
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Review of
South Cary House
from P G (Husband of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A very happy care home with willing and knowledgeable staff. Well managed. Always good at keeping in touch with me and liaising with local doctor.
Reply from Jenny Elsworth, Deputy Manager at South Cary HouseThank you for your kind feedback. We're pleased to hear that you found the home well managed, the staff knowledgeable and approachable, and that communication with you and the GP has been good. Your comments are greatly appreciated by the whole team.
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Review of
The Wells Nursing Home
from Joanna B (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mum has a bad fall and after some time in hospital my dad got her transferred to The Wells Nursing Home. She has been there throughout December and with their care and enthusiasm Diana has made great strides in her health so much so she has come home to my Dad and is now recovering slowly at home.
My thanks to the home for their care.
Reply from Ann Morton, Home Manager at The Wells Nursing HomeThank you so much for your kind review. We're delighted to hear that your mum made such positive progress during her time at The Wells Nursing Home and that she has now been able to return home to your dad. We wish her continued recovery and will be sure to share your thanks with the whole team.
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Review of
The Wells Nursing Home
from Anthony P (Husband of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife Diana had a catastrophic fall and suffered bleeds on the brain!! After 3 weeks in hospital though still not well I had her transferred to The Wells Nursing Home as this is only 5 miles from our home. From the first day right through the month the staff from the manager down have been superb
with their care and attention to my wife. The home is cheery, light, food good, rooms clean etc. Several excursions plus activities, faultless!
Reply from Ann Morton, Home Manager at The Wells Nursing HomeThank you so much for taking the time to share your experience. We're very pleased that you felt supported by the team at The Wells Nursing Home. Your kind words about the care, environment, food, and activities mean a great deal to us, and we will be sure to share your feedback with the whole team.
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Review of
Pondsmead Nursing & Residential Home
from Imogen W (Niece of Resident) published on 7 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My aunt has been a resident at Pondsmead for two years. She is very happy and settled at Pondsmead - she often tells me how much she likes living there, how friendly and helpful the staff are, and how much she likes her room. Whenever we visit, we've always been made very welcome. Pondsmead has been
wonderful for my aunt.
Reply from Britney Chinnock, HR Manager at Pondsmead Nursing & Residential HomeThank you for your kind words. Were delighted to hear your aunt is so happy and settled, and that you always feel welcome when you visit. Your feedback means a great deal to our team.
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Review of
Pondsmead Nursing & Residential Home
from Margaret B (Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Warm and welcoming, made to feel comfortable immediately in my room. Staff are all, without exception, helpful and always go out of their way to help you. I'm very happy and comfortable there.
Reply from Britney Williams, General Managers Assistant at Pondsmead Nursing & Residential HomeThank you for your lovely feedback. We're delighted to hear you felt welcome and comfortable from the start, and that our team have been helpful and supportive. Your happiness means a great deal to us.
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Review of
Pondsmead Nursing & Residential Home
from D B (Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I enjoy living here, my room is how I like it, and I have a lovely, newly done bathroom. I enjoy the activities, particularly singers, outings and hymns and prayers. The food is excellent.
Reply from Britney Williams, General Managers Assistant at Pondsmead Nursing & Residential HomeThank you for your kind feedback. We're so pleased to hear that you're happy living with us and enjoying your room, activities, and outings. It's also wonderful to know you're enjoying the food! Your comments mean a great deal to our team.
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Review of
Pondsmead Nursing & Residential Home
from Ivor S (Son of Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very pleased with the way you look after my dad. Also thank you for looking after my mum on her last days before she passed away in May. The staff are very helpful, you only have to ask and they will try to help.
Reply from Britney Chinnock, General Managers Assistant at Pondsmead Nursing & Residential HomeThank you for your kind words. Were pleased to hear youre happy with your dads care, and it was a privilege to support your mum in her final days. Your feedback means a great deal to our team.
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Review of
Pondsmead Nursing & Residential Home
from L M (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad was a resident in the woodlands level, he had Alzheimer's disease. He went there after being discharged from hospital after many falls. As a family this was a very distressing time for us, thankfully we formed good relationships with staff which eased the transition.
Dad formed good relationships
Dad formed good relationships
with most of the staff which as a family was invaluable.
Sadly dad passed away in September but I've been told that his immediate carers still miss him, which shows the compassion and care they gave him.
Sadly dad passed away in September but I've been told that his immediate carers still miss him, which shows the compassion and care they gave him.
Reply from Britney Williams, HR Manager at Pondsmead Nursing & Residential HomeThank you so much for your kind words. We are truly grateful that your dad felt supported and formed such meaningful relationships with our team. It was a privilege to care for him, and he is very much missed by the staff who knew him so well.
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Review of
The Wells Nursing Home
from Jane W (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has recently become a resident of Wells Nursing home.
I cannot praise the staff enough for their professionalism, kindness and support to my mother, my brother and myself.
The home is clean and well maintained with a lovely warm and welcoming feeling.
I cannot praise the staff enough for their professionalism, kindness and support to my mother, my brother and myself.
The home is clean and well maintained with a lovely warm and welcoming feeling.
Reply from Ann Morton, Home Manager at The Wells Nursing HomeThank you so much for your kind words. We're delighted to hear your mother and family feel supported and welcomed. The team will be so pleased to receive your feedback
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Review of
The Wells Nursing Home
from R G (Husband of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Better than expected, the staff are friendly and kind. The building is dated. I would recommend this home.
Reply from Ann Morton, Home Manager at The Wells Nursing HomeThank you for your lovely feedback. We're so pleased to hear that our friendly and kind team made a positive impression. Your recommendation means a lot to us!
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Review of
The Wells Nursing Home
from Susan B (Relative of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Our elderly relative came to this facility after a spell in the hospital. We can't fault the excellent care afforded to him by management and staff at The Wells Nursing Home. His health and well-being has improved immensely under their care and the food supplied is of excellent quality. Beautiful grounds
for leisure. Great interaction with visitors and relatives.
Reply from Ann Morton, Home Manager at The Wells Nursing HomeThank you so much for your kind review. It means a lot to know our care, food, and environment have made a positive difference. We'll be sure to share your lovely feedback with the staff.
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Review of
The Wells Nursing Home
from A D (Granddaughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
All the staff I've met seem nice and friendly. They do lots of different things, e.g. activities, events, etc., to cater for a wide range of people. The staff will do all they can to make the residents happy. The rooms could be a little cleaner. Quite often, when I visit, there are bits all over the
floor, and the commode is full. Once the staff are made aware of this, they then act quickly to rectify it. The room my nan is in is quite small, but she is very happy there though.
Reply from Ann Morton, Home Manager at The Wells Nursing HomeThank you so much for taking the time to leave your feedback. We're really pleased to hear that you've found our staff to be friendly and that you've noticed the variety of activities and events we provide to support our residents' wellbeing. We're sorry to hear that there have been occasions where the cleanliness of the room hasn't met expectations. Please be assured that we take this seriously and will follow up with the housekeeping team to ensure our standards are consistently maintained.
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Review of
The Wells Nursing Home
from J R (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall I'm very happy with my mums care and she seems happy there. She enjoys the food and likes the staff.
Reply from Ann Morton, Home Manager at The Wells Nursing HomeThank you so much for your kind feedback. We're delighted to hear that your mum is happy with her care and enjoys the food and our staff. It means a lot to us to know she feels comfortable and well cared for.
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Review of
The Wells Nursing Home
from N W (Wife of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Prior to the move-in date, I was given a tour of the home and the room for my husband.
We discussed the proximity of facilities, activities set out for residents and the overall care plan. The efficiency and care gone into planning for the move-in date was fantastic.
While some facilities may have
We discussed the proximity of facilities, activities set out for residents and the overall care plan. The efficiency and care gone into planning for the move-in date was fantastic.
While some facilities may have
required cosmetic updating, which the home was in the process of doing, all staff have been absolutely amazing.
On the actual move-in date, everyone was so welcoming on what was a very emotional day, as my husband had spent a long time in hospital before moving into the Wells Nursing Home. We had lunch together and had time to settle in.
It was the start of a journey of excellent support both for my husband and myself. His room is always clean, his clothes immaculate and the food is top quality.
The garden is beautiful and wheelchair-friendly, and we get to have some quality time together.
I would absolutely recommend this home to anyone looking for excellent care for their loved ones.
On the actual move-in date, everyone was so welcoming on what was a very emotional day, as my husband had spent a long time in hospital before moving into the Wells Nursing Home. We had lunch together and had time to settle in.
It was the start of a journey of excellent support both for my husband and myself. His room is always clean, his clothes immaculate and the food is top quality.
The garden is beautiful and wheelchair-friendly, and we get to have some quality time together.
I would absolutely recommend this home to anyone looking for excellent care for their loved ones.
Reply from Ann Morton, Home Manager at The Wells Nursing HomeThank you so much for your kind and thoughtful words. We're truly grateful for your trust and are so pleased the move-in felt smooth and supportive.
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Review of
Pondsmead Nursing & Residential Home
from C S (Son of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Respite care provided for parents in their 90s was so good they have gone into care permanently.
Reply from Becky Elford, Home Manager at Pondsmead Nursing & Residential HomeThank you so much for your kind feedback. We're delighted to hear that your parents felt so comfortable and well cared for during their respite stay that they chose to make it permanent. It's a privilege to support them, and we're so pleased they've made our home theirs.
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Review of
Pondsmead Nursing & Residential Home
from J H (Niece of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are all kind, understanding and helpful. Great access to medical care. Beautiful setting. Facilities are good. Flexibility with visiting and managed various complications discreetly and professionally.
Reply from Rebecca Elford, Home Manager at Pondsmead Nursing & Residential HomeThank you for your kind words! We're glad you found our staff supportive, the care excellent, and the setting and facilities to your liking. Your feedback means a lot to us.
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Review of
Pondsmead Nursing & Residential Home
from Rebecca S (Daughter of Resident) published on 28 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I couldn't ask for nicer staff to look after my mother in her final months. She came in as a respite patient and never left. She is now in her final days and the care that the staff have taken of her could not have been better. She smiles when they walk into the room and she is very compliant with
them. They treat her with dignity and respect acquiescing to any of my requests. Beautiful people.
The facilities and the rooms are clean, well maintained and the cleaning staff work very hard to keep it that way.
The management have been readily available and extremely professional, especially when dealing with our particular family issues.
I can't fault this home
The facilities and the rooms are clean, well maintained and the cleaning staff work very hard to keep it that way.
The management have been readily available and extremely professional, especially when dealing with our particular family issues.
I can't fault this home
Reply from Rebecca Elford, Home Manager at Pondsmead Nursing & Residential HomeThank you for your kind words. Your appreciation means a great deal to our team, and we're grateful for the trust you placed in us.
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Review of
The Wells Nursing Home
from S A (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother comae her after a long hospital stay and did not want to go into care, but as she was unable to care for herself and not mobile, she has little choice but the improvement in her mood and motivation are noticuble, she admits she is happy here, staff are very good as is the food and all activities,
she has made friends which is lovely to see. The manager is very caring and has done everything she can to make my mother welcome.
Reply from Ann Morton, Home Manager at The Wells Nursing HomeThank you for your kind review. We're so pleased to hear your mother is happy, well cared for, and enjoying the activities, food, and company here.
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Review of
The Wells Nursing Home
from E B (Respite Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The gardens are particularly beautiful and peaceful. The staff were wonderful and kind. The bedroom was very nice with lovely views. The manager was lovely and arranged for a TV and recliner chair to be in my room. I look forward to returning again later in the year.
Reply from Ann Morton, Home Manager at The Wells Nursing HomeThank you for your lovely review. Were so pleased you enjoyed the gardens, your room, and the care from our team. We look forward to welcoming you back later this year!
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