Sydenham House

Frederick Road, Bridgwater TA6 4NG
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9.7 54 Reviews
  • Sydenham House, Bridgwater
Sydenham House provides residential care accommodation that has been extensively refurbished, allowing staff to perform to their potential, while allowing residents to enjoy an active and comfortable lifestyle.

A varied programme of activities is offered, as well as access to IT facilities including Wi-Fi and Skype so that residents can easily contact loved ones.

The on-site kitchen offers a choice of nutritious meals, whilst a call system in each bedroom ensures the safety and security of residents.
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Care Provided by Sydenham House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1330 – £1530
  • Self-Funded Residential Dementia Care: £1330 – £1530
  • RESPITE Self-Funded Residential Care: £1330 – £1530
  • RESPITE Self-Funded Residential Dementia Care: £1330 – £1530

Sydenham House fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Sydenham House to find out the exact price for your requirements.

Contact Sydenham House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Sydenham House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sally Wheaton (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (15)

Sydenham House Reviews (54)

9.7

Sydenham House has a Review Score of 9.7 (9.748) out of 10, based on 13 reviews in the last 2 years.
Over all time Sydenham House has 54 reviews.

Overall Experience
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Reviewer Connection to Sydenham House
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Total of 54, showing 21-40
Review from Marcia A (Daughter of Resident) published on 10 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother entered respite care in October. My sister was the contact person for my mother. She visited Sydenham House, had a tour, asked about the care provided, etc. She was told that great care would be taken with our mother. Mum had just spent a difficult week in hospital and she needed some help
to recover. She was promised excellent care but did not receive that. It was quite costly to stay at Sydenham House and instead of helping her to get back on her feet, her treatment and lack of good care, further compounded her weakened body. My mother left on day 4.
My sister and I would not recommend Sydenham House for respite care.
Reply from Somerset Care, Somerset Care at Sydenham HouseDear Marcia, thank you for taking the time to write your review. We were extremely saddened to read your feedback, as this is not what we would wish any of our residents or their relatives to feel. Should you wish to do so, we would like to invite you to discuss any specific concerns with us directly, so that we can take steps to put things right for you. In the meantime, may we wish your mother, your sister and yourself all the very best for the future.
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Review from E S (Daughter of Resident) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and spotless, clean, and nice and fresh smells as you walk in. Staff very approachable. Deputy manager very helpful as I ask her a lot of questions regarding Mum's stay there. Mum has been housebound for three years, does not go out, speech affected, low in mood, and did not want to be
here. Since being in Sydenham House, she is a different lady. All staff have been excellent.
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Review from D H (Daughter of Resident) published on 20 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent home. My mother stayed with Sydenham House for a week's respite in July. The staff were attentive and welcoming. Her room was a lovely size and was well furnished. It was spotless too, as we're the communal areas, which is reassuring, especially in these times and the toilets I used while
I was visiting were very clean. Mum enjoyed her stay at Sydenham House, and should she need to go into respite again, I would have no hesitation in using Sydenham House again. Thank you for everything.
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Review from D P (Daughter of Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was a resident for nearly four years. She felt comfortable and at home. I visited very regularly and could see that she was well looked after. The staff were all friendly and helpful. The home put in sensible measures during Covid, and the staff were great. They looked after Mum well when she
had Covid. The home is spotlessly clean and nicely decorated.
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Review from John M (Son of Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not thank the staff at Sydenham House enough for the care my mum received. All the staff are very friendly and approachable. The home itself is very clean and tidy. She enjoyed the food and entertainment; it was very homely.
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Review from Ali T (Daughter of Resident) published on 8 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been great during Covid. They look after our mum very well especially when she had Covid. Also, the Platinum Jubilee celebrations were excellent with great organisation, fantastic food and a great atmosphere. My sister and I thoroughly enjoyed, at long last, celebrating a memorable day.
Thank you.
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Review from E M (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Myself and my sister had a lovely afternoon with our Mum on Saturday 4th June for the Platinum Jubilee party. The staff had gone to a lot of trouble to decorate, and the food was fantastic. It was so nice to have time with Mum on a lovely occasion and to see Mum surprised and delighted to see us. She
laughed and really enjoyed the afternoon. So a very big thank you to all.
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Review from Pauline F (Daughter-in-law of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has recently moved into Sydenham House for respite. She has been so happy with the wonderful care she has received. She is hoping to stay and make it her new home (funding permitting). The staff have always been very professional and kind to her visitors. Always very cheerful and helpful.
Nothing is too much trouble.
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Review from David T (Resident) published on 3 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could do with more entertainment.
Food was very good.
Accommodation was very good.
Staff were very good.
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Review from Jane P (Daughter of Resident) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came for respite care. All I can say is thank you so much for the love, care and respect and for providing him with a home from home experience. Dad has improved immensely being at Sydenham House, and the manager and her team are a credit to the care profession. A big thank you to all for the
love and support given.
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Review from Karen S (Daughter of Resident) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in Sydenham House for one week's respite. Thank you so much for all your kindness.
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Review from Elizabeth S (Wife of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Service user very happy to come here again.
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Review from Martin B (Son of Resident) published on 18 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a short space of time, Mum was feeling more secure, safe and a lot less anxious, knowing that she was being well looked after due to the dedication and care of the excellent staff. Mum is now eager to join in the activities and to seek out the company of her new friends. The staff are really on
the ball with monitoring Mums care and needs, with the mantra of that it's the resident's home and not an institution.
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Review from Jenny S (Daughter of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has recently joined those living in Sydenham House. I have found the staff friendly, approachable and helpful. They have addressed my mother with dignity and compassion. Management has shown themselves to be "on the ball and forward-thinking". I feel she is safe, well cared for and about.
The best choice we could have made.
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Review from Helen P (Daughter of Resident) published on 17 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She liked it very much, everyone was very helpful, and Mum thoroughly enjoyed her stay.
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Review from P G (Brother-in-law of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law has been at Sydenham House for around four years and has always been happy and contented. She gets on well with the members of staff who must have had a difficult time throughout the pandemic. We have also found the manager very helpful should any problems arise.
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Review from Gemma D (Granddaughter of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma arrived at Sydenham House on an emergency basis, and the team went the extra mile to help her settle in and make her feel at home.
The level of care given to Grandma has been fantastic. We have currently extended her stay to provide the family more time to organise long term plans, and
the care team have been super helpful! Grandma is doing so well in their care. She’s been encouraged to join in activities and eat with the residents in the lounge if she wants to. It’s so lovely for the family to know she’s getting on so well and getting the chance to socialise again on a regular basis.
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Review from D H (Daughter of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am always made to feel welcome when visiting my mum at Sydenham House. Mum is always clean and tidy and in good spirits. She especially enjoys telling me about the baking she helps with. The staff always try their best to respond to any queries that I have.
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Review from Allie O (Friend of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Sydenham House go above and beyond the care for the residents. Always helpful and try to answer any questions I have regarding my dear friend.
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Review from Mick P (Nephew of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt has been a resident now for some 30months, and throughout that time, she has always had nothing but praise for the staff, food and the general treatment she has received. My aunt likes to keep herself to herself by remaining in her room with her super wide and frequently (if not always) very
loud television, she does love her sport as well as her quiz programmes.


All the staff have her best interests at heart and know and welcome her foibles, but providing she gets her food and drink along with her little treats she is a dream to be with, albeit that you have to spend your time shouting as loud as you can to make her understand.


I am her closest relative who lives over a hundred miles away, so my visits are few and far between. I am totally reliant on the staff taking note of any abnormalities in my aunt's wellbeing and or wishes, then keeping me informed as to any actions I may need to take, from topping up the sweets supply etc.

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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Sydenham House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.923 for Sydenham House is calculated as follows: ( (146 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 155 Ratings = 4.923
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Sydenham House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2024

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Sally

Sally Wheaton

Job Title: Registered Manager

I would like to introduce myself as the Manager at Sydenham house. I have worked in the Health Care sector for the past 25 years and throughout this time I have gained significant knowledge and skills in leadership, recognising that the residents are always at the heart of everything I do.


My role as the Manager is to support the residents and lead the team to provide the very best care. I am passionate about making a positive difference to those we care for whilst ensuring our residents live fully enriched lives.


If you require any information or would like to arrange a visit, please do not hesitate to contact the home where a dedicated team member or I will be happy to help.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sydenham House to verify any information. View our terms and conditions. Sydenham House has an Enhanced Service - more info.