Ferfoot

Old Hardenhuish Lane, Chippenham SN14 6HH
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9.8 53 Reviews
  • Ferfoot, Chippenham
Located in the market town of Chippenham, Ferfoot care home provides round-the-clock residential and dementia care on a permanent and respite basis.

Situated in a sympathetically converted large family home built in 1902, residents can enjoy quality, recently refurbished facilities including communal areas and a hair salon. Each bedroom is tastefully decorated; some have an en-suite bathroom. Outside the secure, enclosed garden is open to residents and loved ones at any time.

The experienced and well-trained team aim to create a caring and supportive community for residents and their loved ones. Engaging daily activities stimulate the mind and body, as well as trips out to places of local interest in the home’s own minibus.
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Care Provided by Ferfoot

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Ferfoot for full pricing details and T&Cs.

Contact Ferfoot to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ferfoot to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Claire Prangle (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • Ferfoot operates an open visiting policy, helping friends and family to visit with residents at times convenient for them.

Parking

  • The home has a large, accessible car park for visitors.

Ferfoot Reviews (53)

9.8

Ferfoot has a Review Score of 9.8 (9.753) out of 10, based on 20 reviews in the last 2 years.
Over all time Ferfoot has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ferfoot
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Total of 53, showing 21-40
Review from Martin G (Son of Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in respite care at Ferfoot Care Home for the last four weeks. this is the first time we have used a care home. From the moment we arrived in the car park, all staff have been caring, human and attentive. The staff understand the needs of my mother and the family, they think of everything.
We have viewed care homes closer to us but they are not a patch on the lovely family-orientated environment. The manager is extremely professional and clearly puts family and residents first, as my wife says the manager is really 'on it'.
Reply from Home Manager, Home Manager at FerfootThank you for taking the time to leave us a review and for your lovely comments about our home, the care your mother is receiving and the team at Ferfoot. It is wonderful to hear that you and your family feel part of our family at Ferfoot. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Nichola G (Daughter of Resident) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely mum moved to Ferfoot Care Home 6 weeks ago. It has been difficult for her at times, which is to be expected, and although mum is not quite there yet in terms of her accepting she lives there, she has done amazingly well, and I could not be more proud of her. My mum is a strong character and
will not have been the easiest to deal with. Having said that, within just 5 weeks things have changed and she is becoming more settled in her own way. My husband and I have said how wonderful and caring 'All' the staff have been, exceeding all our expectations, and I cannot thank them enough for their quality of care, hard work, dedication and especially their sense of humour. There is always a nice welcome however busy they are.
Reply from Home Manager, Home Manager at FerfootThank you for taking the time to leave us a review, it is lovely to read that your mum is settling in at the home and your recognition of the team at Ferfoot. Your feedback will be shared with the whole team.
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Review from A C (Son of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was unsure whether the right thing to do was to admit mum into a care home with advanced dementia. Finding the right one reassured me it was the right decision with Ferfoot. Since mum has stayed there she has been professionally cared for with dignity and respect. As part of her considered care plan
she no longer stays in bed all day asleep, but now spends time in the dining lounge, and although she cannot participate in the activities, the fact things are going on around her helps to stimulate the senses. Whenever I visit the staff from the Manager down are welcoming, chatty and accommodating always happy to update me on her welfare. I feel reassured that mum's quality of life in the time that she has left is the best I could have hoped for.
Reply from Home Manager, Home Manager at FerfootThank you for taking the time to leave us a review and for your wonderful comments about the care your mum is receiving at the home. Your comments have been passed on to the team who will be delighted to hear your feedback.
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Review from R N (Husband of Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ferfood is a home that can be trusted implicitly when the time inevitably comes in your life that you need help to care for those you love. The staff are always so helpful and courteous yet unobtrusive but always there when needed.


Food and refreshments are provided from a well-equipped kitchen which

is of high quality. Plus television, CDs and games such as Bingo are available for the entertainment of the residents. Nothing is overlooked and all the rooms are very comfortable. I would highly recommend Ferfood as a care home to anyone looking for somewhere to help with a loved one.
Reply from Home Manager, Home Manager at FerfootThank you for taking the time to share your positive experience with Ferfoot. Super to hear your praise towards our colleagues and facilities, making everything comfortable for your loved one. At Ferfoot, we strive to provide exceptional care and support to our residents and their families. I will pass on your feedback to the team.
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Review from Christina L (Daughter of Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have moved my mother from Kent to here as it's near her family and is a smaller care home, that feels like home from home. Care staff work hard and look after all residents well. Cannot fault 10/10.
Reply from Home Manager at FerfootThank you for your lovely review, Christina. So nice to hear that Ferfoot feels like a home from home for your family. I will pass on your 10/10 feedback to the team!
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Review from Fiona T (Daughter of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad enjoys it here, he says lovely staff and great food. I feel more at ease knowing he is safe and in good hands. The staff are very helpful and are always at hand to answer any questions.
Reply from Home Manager, Home Manager at FerfootThank you very much for your kind words, Fiona. Our staff will be very pleased to hear your dad’s feedback and compliments to the chef! It is lovely to hear that you feel more at ease, nothing will stop us from delivering person-centred care for our residents at Ferfoot. I will pass on your feedback to the team.
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Review from D H (Resident) assisted by family/friend published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and helpful, there aren't enough of them so I am not always able to go to bed when I wish. The food is good. The lounge area is large and bright with comfortable chairs. Pleasant garden to sit in with squirrels to watch. My bedroom is a nice size with everything I need.
Reply from Home Manager, Home Manager at FerfootWe're happy to hear that you are receiving friendly and helpful care here at Ferfoot. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Emma S (Daughter of Resident) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very good. The staff are all lovely and caring. Mum always moans about the food! She seems very happy.
Reply from Home Manager at FerfootThank you for taking the time to review Ferfoot Care Home, I'm glad your mum is happy here and the staff are taking good care of her. I have passed on your feedback regarding the food to the team. Many thanks again for your review.
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Review from Louise W (Daughter of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been at Ferfoot for just over 2 years now, it was a difficult time for us as a family, she was leaving her husband behind at home and she went in at the height of Covid. We didn't see her for a long time. She settled in very well and we are now seeing her a lot more.
The staff seems
very caring and now Ferfoot are beginning to be able to take the resident out, mum is having a lovely time, we see her on Facebook enjoying herself. It is great to see what is happening via Facebook, hopefully, as things settle down we can begin to join in with things in the home and spend more time with our mum.
The activities co-ordinator is lovely with mum, she seems to have a good bond with mum
I must say the chef at Ferfoot needs a special mention as well, the food always looks lovely. she even made a special pudding that mum always used to make as they are making a cooker book. that was very kind
The communication with Ferfoot has always been very good as well
Thanks to all the staff
Reply from Home Manager, Home Manager at FerfootLouise, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Ferfoot, enjoying the activities and trips out now that we can. Our chef will be particularly happy to hear her pudding was a hit! I will pass on your kind comments to the whole team.
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Review from D S (Son of Resident) published on 26 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mother has been in Ferfoot Care Home since Jan 2021. We know it has been a tough time for all concerned. But we are very impressed how the home has moved on after the Covid restrictions have been relaxed.


The activities and outings have had a great impact, for the better, on our mother.


Additionally,

a member has been at the home since our member arrived and she has been excellent. She clearly understands what mum is going through and is so helpful to all the family. We are so grateful for her support.


All of this is vitally important to our father and it brings him great comfort that mum is more settled and enjoying all the activities and outings.

Reply from Home Manager, Home Manager at FerfootWe are so pleased to read your wonderful comments about the care your mother is receiving and how much she is enjoying life at Ferfoot Care Home. The team like to make each day interesting and our activities and outings are a big part of what we enjoy offering residents. I will pass your lovely comments on to the rest of the team.
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Review from M B (Wife of Resident) published on 16 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been with Ferfoot since 2018 November, so I have long experience of Ferfoot Care Home. They got him walking again after a broken hip! He obviously is losing all facilities quite rapidly now due to his vascular dementia! I have nothing but thanks and praise for their help.
Reply from Home Manager at FerfootWe would like to thank you for your words of kindness which are very much appreciated. All comments will be passed on to the team and thank you again for the review.
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Review from N K (Daughter of Resident) published on 16 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been at Ferfoot since November 2018 and we have always been extremely happy with the care and support he receives. His vascular dementia has worsened over this period and he is not at times the easiest of residents but the staff always have his best interests at heart. We can rely on them to
address issues and keep us completely informed. Thank you to the Ferfoot family.
Reply from Home Manager at FerfootThank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from J S (Husband of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although current circumstances mean that I have been unable to enter the main house, my visits have been managed in a professional way. I am content that my wife is being kept safe and well. The staff have always been welcoming and pleased to help relieve any concerns or queries I have had. The reception/admin
staff are also most helpful and welcoming.
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Review from D F (Daughter of Resident) published on 1 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother seems happy and relaxed which is what comes as good care is given. I have the utmost respect for all at Ferfoot, especially during these testing times. The fact that the home is covid free is down to the wonderful staff and nursing. Especially the management who are warm and caring to myself
as well. Well done to you all.
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Review from M S (Wife of Resident) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been living in Ferfoot since January 2018 and I have been happy that he has been living in the most comfortable place for him. Although I haven't been able to visit since the pandemic, I have been kept in touch with his welfare as and when necessary.
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Review from John S (Son of Resident) published on 21 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided is very high quality, without exception, the staff show deep compassion and care for the residents. I have seen numerous examples of staff going beyond my expectations in terms of individual attention to each resident's specific needs and taking time to help make residents stay more
pleasant.
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Review from K B (Daughter of Resident) published on 2 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum and I moved Dad to Ferfoot in January 2020. We visited the home individually in the first instance and were both very impressed with the staff on duty at the time and the information we were given. We then visited together and met the care home manager to discuss Dad moving to Ferfoot. The manager
is excellent and filled us with confidence that Dad would be well looked after, and his needs fully met. All the staff are busy and engaging with resider whenever we visit. Dad is always dressed, in the lounge and we are advised generally happy and eating well.
We are happy we moved him to Ferfoot, where he seems happier and more content.
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Review from B G (Wife of Resident) published on 15 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been caring and supportive of my husband, myself and family, particularly at this very stressful time for everybody. They are always ready to answer any question I may have and do their best to meet any requests. I am encouraged to phone and speak to staff if I have any queries and under
normal conditions to visit as I please.
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Review from J D (Husband of Resident) published on 4 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I hope when my times comes I land up here, Ferfoot.
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Review from Y L (Daughter of Resident) published on 4 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very caring, friendly, and knowledgeable concerning Mum's needs. A very happy caring atmosphere.
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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Ferfoot is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.753 for Ferfoot is calculated as follows: ( (177 Excellents x 5) + (51 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 231 Ratings = 4.753
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ferfoot is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Meet the Team (1)

No image found

Claire Prangle

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.


This is a lovely, friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ferfoot to verify any information. View our terms and conditions. Ferfoot has an Enhanced Service - more info.