Ferfoot

Very friendly, professional and companionate staff throughout. Nothing is too much when asked and they are always thinking of ways to improve the care given on a 1-1 basis. The home is very clean, well furnished and maintained. I'd recommend Ferfoot if ever asked and would happily give my reasons why.

At very short notice my Godmother attended Ferfoot, the staff there have been so supportive and helpful, they are amazing! Nothing seems too much trouble for them, when I visit they all take time to speak to us and let us know how my Godmother is getting on and the conversations they have had with her. The facilities are excellent as well, I have been shown around the newly renovated areas and everywhere is clean and tidy. We are really impressed, not having had much contact with care homes I didn't know what to expect, but Ferfoot has put my mind at ease as I can see my Godmother is getting the best care. The sort of care I would like when I need it. A big thank you to you all.

My mother has been in respite care at Ferfoot Care Home for the last four weeks. this is the first time we have used a care home. From the moment we arrived in the car park, all staff have been caring, human and attentive. The staff understand the needs of my mother and the family, they think of everything. We have viewed care homes closer to us but they are not a patch on the lovely family-orientated environment. The manager is extremely professional and clearly puts family and residents first, as my wife says the manager is really 'on it'.

My lovely mum moved to Ferfoot Care Home 6 weeks ago. It has been difficult for her at times, which is to be expected, and although mum is not quite there yet in terms of her accepting she lives there, she has done amazingly well, and I could not be more proud of her. My mum is a strong character and will not have been the easiest to deal with. Having said that, within just 5 weeks things have changed and she is becoming more settled in her own way. My husband and I have said how wonderful and caring 'All' the staff have been, exceeding all our expectations, and I cannot thank them enough for their quality of care, hard work, dedication and especially their sense of humour. There is always a nice welcome however busy they are.

I was unsure whether the right thing to do was to admit mum into a care home with advanced dementia. Finding the right one reassured me it was the right decision with Ferfoot. Since mum has stayed there she has been professionally cared for with dignity and respect. As part of her considered care plan she no longer stays in bed all day asleep, but now spends time in the dining lounge, and although she cannot participate in the activities, the fact things are going on around her helps to stimulate the senses. Whenever I visit the staff from the Manager down are welcoming, chatty and accommodating always happy to update me on her welfare. I feel reassured that mum's quality of life in the time that she has left is the best I could have hoped for.

Ferfood is a home that can be trusted implicitly when the time inevitably comes in your life that you need help to care for those you love. The staff are always so helpful and courteous yet unobtrusive but always there when needed.

Food and refreshments are provided from a well-equipped kitchen which is of high quality. Plus television, CDs and games such as Bingo are available for the entertainment of the residents. Nothing is overlooked and all the rooms are very comfortable. I would highly recommend Ferfood as a care home to anyone looking for somewhere to help with a loved one.

We have moved my mother from Kent to here as it's near her family and is a smaller care home, that feels like home from home. Care staff work hard and look after all residents well. Cannot fault 10/10.

Dad enjoys it here, he says lovely staff and great food. I feel more at ease knowing he is safe and in good hands. The staff are very helpful and are always at hand to answer any questions.

The staff are friendly and helpful, there aren't enough of them so I am not always able to go to bed when I wish. The food is good. The lounge area is large and bright with comfortable chairs. Pleasant garden to sit in with squirrels to watch. My bedroom is a nice size with everything I need.

Overall very good. The staff are all lovely and caring. Mum always moans about the food! She seems very happy.

Thanks to all the staff

Our mother has been in Ferfoot Care Home since Jan 2021. We know it has been a tough time for all concerned. But we are very impressed how the home has moved on after the Covid restrictions have been relaxed.

The activities and outings have had a great impact, for the better, on our mother.

Additionally, a member has been at the home since our member arrived and she has been excellent. She clearly understands what mum is going through and is so helpful to all the family. We are so grateful for her support.

All of this is vitally important to our father and it brings him great comfort that mum is more settled and enjoying all the activities and outings.

My husband has been with Ferfoot since 2018 November, so I have long experience of Ferfoot Care Home. They got him walking again after a broken hip! He obviously is losing all facilities quite rapidly now due to his vascular dementia! I have nothing but thanks and praise for their help.

Dad has been at Ferfoot since November 2018 and we have always been extremely happy with the care and support he receives. His vascular dementia has worsened over this period and he is not at times the easiest of residents but the staff always have his best interests at heart. We can rely on them to address issues and keep us completely informed. Thank you to the Ferfoot family.

Although current circumstances mean that I have been unable to enter the main house, my visits have been managed in a professional way. I am content that my wife is being kept safe and well. The staff have always been welcoming and pleased to help relieve any concerns or queries I have had. The reception/admin staff are also most helpful and welcoming.

My mother seems happy and relaxed which is what comes as good care is given. I have the utmost respect for all at Ferfoot, especially during these testing times. The fact that the home is covid free is down to the wonderful staff and nursing. Especially the management who are warm and caring to myself as well. Well done to you all.

My husband has been living in Ferfoot since January 2018 and I have been happy that he has been living in the most comfortable place for him. Although I haven't been able to visit since the pandemic, I have been kept in touch with his welfare as and when necessary.

The care provided is very high quality, without exception, the staff show deep compassion and care for the residents. I have seen numerous examples of staff going beyond my expectations in terms of individual attention to each resident's specific needs and taking time to help make residents stay more pleasant.

We are happy we moved him to Ferfoot, where he seems happier and more content.

The staff have been caring and supportive of my husband, myself and family, particularly at this very stressful time for everybody. They are always ready to answer any question I may have and do their best to meet any requests. I am encouraged to phone and speak to staff if I have any queries and under normal conditions to visit as I please.