Ferfoot Care Home

Old Hardenhuish Lane, Chippenham SN14 6HH
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9.8 45 Reviews
  • Ferfoot Care Home, Chippenham
Ferfoot Care Home is a sympathetically converted large family home built in 1902, and is located in the attractive market town of Chippenham, providing the highest standards of residential and residential dementia care for up to 52 elderly people. The home offers trial stays, short stays, convalescent care and long-term care for individuals or couples.

The dedicated care team works closely with residents and loved ones to provide the highest quality of specialist dementia care. The teams create a life story for each resident, helping to ensure that care and activities take into account each resident’s individual life experience, whilst care needs are always met.

This specialist approach enables the care team to support people with complex needs, assisted by the layout and concentration of the communal areas. The secure, enclosed garden provides a sense of peace and tranquillity and is open to residents and visitors at any time.

The home has an excellent reputation in the local area and maintains strong links with the community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500

These prices are only a guideline, please contact Ferfoot Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Roxana Boldeanu (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (52)
  • Single Rooms with ensuite Wet Room (7)

Visiting

  • Ferfoot operates an open visiting policy, helping friends and family to visit with residents at times convenient for them.

Parking

  • The home has a large, accessible car park for visitors.

Ferfoot Care Home Reviews (45)

Total of 45, showing 21-40
9.8

Ferfoot Care Home has a Review Score of 9.8 (9.837) out of 10, based on 13 reviews in the last 2 years. Over all time Ferfoot Care Home has 45 reviews.

Overall Experience

  • 31
  • 14
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Date Published

45
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Review from Louise W (Daughter of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been at Ferfoot for just over 2 years now, it was a difficult time for us as a family, she was leaving her husband behind at home and she went in at the height of Covid. We didn't see her for a long time. She settled in very well and we are now seeing her a lot more.
The staff seems
very caring and now Ferfoot are beginning to be able to take the resident out, mum is having a lovely time, we see her on Facebook enjoying herself. It is great to see what is happening via Facebook, hopefully, as things settle down we can begin to join in with things in the home and spend more time with our mum.
The activities co-ordinator is lovely with mum, she seems to have a good bond with mum
I must say the chef at Ferfoot needs a special mention as well, the food always looks lovely. she even made a special pudding that mum always used to make as they are making a cooker book. that was very kind
The communication with Ferfoot has always been very good as well
Thanks to all the staff

Reply from Home Manager, Home Manager at Ferfoot Care Home

Louise, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Ferfoot, enjoying the activities and trips out now that we can. Our chef will be particularly happy to hear her pudding was a hit! I will pass on your kind comments to the whole team.

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Review from D S (Son of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been in Ferfoot Care Home since Jan 2021. We know it has been a tough time for all concerned. But we are very impressed how the home has moved on after the Covid restrictions have been relaxed.


The activities and outings have had a great impact, for the better, on our mother.


Additionally,

a member has been at the home since our member arrived and she has been excellent. She clearly understands what mum is going through and is so helpful to all the family. We are so grateful for her support.


All of this is vitally important to our father and it brings him great comfort that mum is more settled and enjoying all the activities and outings.

Reply from Home Manager, Home Manager at Ferfoot Care Home

We are so pleased to read your wonderful comments about the care your mother is receiving and how much she is enjoying life at Ferfoot Care Home. The team like to make each day interesting and our activities and outings are a big part of what we enjoy offering residents. I will pass your lovely comments on to the rest of the team.

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Review from M B (Wife of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been with Ferfoot since 2018 November, so I have long experience of Ferfoot Care Home. They got him walking again after a broken hip! He obviously is losing all facilities quite rapidly now due to his vascular dementia! I have nothing but thanks and praise for their help.

Reply from Home Manager at Ferfoot Care Home

We would like to thank you for your words of kindness which are very much appreciated. All comments will be passed on to the team and thank you again for the review.

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Review from N K (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been at Ferfoot since November 2018 and we have always been extremely happy with the care and support he receives. His vascular dementia has worsened over this period and he is not at times the easiest of residents but the staff always have his best interests at heart. We can rely on them to
address issues and keep us completely informed. Thank you to the Ferfoot family.

Reply from Home Manager at Ferfoot Care Home

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review from J S (Husband of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although current circumstances mean that I have been unable to enter the main house, my visits have been managed in a professional way. I am content that my wife is being kept safe and well. The staff have always been welcoming and pleased to help relieve any concerns or queries I have had. The reception/admin
staff are also most helpful and welcoming.

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Review from D F (Daughter of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother seems happy and relaxed which is what comes as good care is given. I have the utmost respect for all at Ferfoot, especially during these testing times. The fact that the home is covid free is down to the wonderful staff and nursing. Especially the management who are warm and caring to myself
as well. Well done to you all.

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Review from M S (Wife of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been living in Ferfoot since January 2018 and I have been happy that he has been living in the most comfortable place for him. Although I haven't been able to visit since the pandemic, I have been kept in touch with his welfare as and when necessary.

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Review from John S (Son of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is very high quality, without exception, the staff show deep compassion and care for the residents. I have seen numerous examples of staff going beyond my expectations in terms of individual attention to each resident's specific needs and taking time to help make residents stay more
pleasant.

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Review from K B (Daughter of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum and I moved Dad to Ferfoot in January 2020. We visited the home individually in the first instance and were both very impressed with the staff on duty at the time and the information we were given. We then visited together and met the care home manager to discuss Dad moving to Ferfoot. The manager
is excellent and filled us with confidence that Dad would be well looked after, and his needs fully met. All the staff are busy and engaging with resider whenever we visit. Dad is always dressed, in the lounge and we are advised generally happy and eating well.
We are happy we moved him to Ferfoot, where he seems happier and more content.

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Review from B G (Wife of Resident) published on 15 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been caring and supportive of my husband, myself and family, particularly at this very stressful time for everybody. They are always ready to answer any question I may have and do their best to meet any requests. I am encouraged to phone and speak to staff if I have any queries and under
normal conditions to visit as I please.

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Review from J D (Husband of Resident) published on 4 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I hope when my times comes I land up here, Ferfoot.

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Review from Y L (Daughter of Resident) published on 4 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very caring, friendly, and knowledgeable concerning Mum's needs. A very happy caring atmosphere.

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Review from Sam F (Husband of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is calm, contented and clean. Ther is no sign of stress. The staff are cheerful, friendly and informative. My wife reacts warmly to them when they regularly interact with her. Her room is light, bright, cheerful and very clean. Her clothing is well cared for. She eats well and appears healthy.
The
house is spacious, never feels crowded. The staff are always about.
I could not be happier about the care my wife receives.

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Review from Rosalie F (Sister of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for the care that Ferfoot give to my brother.
Staff are unfailingly kind, courteous and respectful to him. Physically he is well looked after.
The activity lady is outstanding, we think. So enthusiastic and thoughtful and treats patients wonderfully, always thinking of ways to
spark off memories.
We are pretty overwhelmed by Ferfoot.

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Review from Michael F (Son of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Could do with updates on mum, by email, instead of having to ask staff how she is. That has gone downhill of late. Overall, mum is well looked after.

Reply from Maggie Spooner, Home Manager at Ferfoot Care Home

We are delighted to hear that your mother is well looked after at Ferfoot Care Home. The health and wellbeing of all our residents is our absolute priority and we work with every resident and their families to ensure they get the care and attention they need.
We are in regular contact with all relatives and our home manager’s door is always open for any queries or questions you may have. We urge residents, relatives and other visitors to talk to us in the home so that any issues can be addressed immediately.

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Review from Susan S (Wife of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience of a care home as my husband was taken ill in October 2017 and as a result of this (a stroke), he has been left with dementia. I have nothing but praise for Ferfoot. From the very beginning, I have been kept fully informed of my husband's welfare, and the care and compassion
of all members of staff are outstanding. The food is excellent and varied with choices for each meal. His room is kept very clean and he also is kept clean and tidy. He is settled and quite happy and I am never afraid to leave him after visits. I am sure he is being kept safe and happy, which reassures me. So overall I am very happy with Ferfoot.

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Review from David (Son of Resident) published on 17 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very, very particular about care homes and the standard of service one expects and should receive, and from a professional perspective, I've seen a few nursing homes so have some idea of how to gauge them. From the moment my father arrived at Ferfoot nursing home, he could not have been looked after
any better. The staff were caring, attentive, considerate, kind and always happy and welcoming. Such small, but thoughtful things the staff do make this home and the level of care they provide so much better than many others. The staff are always around and available, but never intrusive. All of the staff make the whole experience of having a relative there, and visiting them, such a warm and welcoming experience. Having used other care homes, I can testify, without any hesitation, that Ferfoot nursing home is a breed apart - caring compassionate, welcoming and staffed by the kindest and most patient of staff. I've never hesitated to recommend them to anyone.

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Review from Tony T (Son of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely "family home" feel.


With great entertainment, singing and dancing and days out.
The staff have a great rapport with each other and especially the residents.


If ever I needed to go into a home - Ferfoot would be at the top of my list. (P.S I'm only 50 - not needed yet).

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Review from A C (Son of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was only there for a couple of weeks but he was well looked after.

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Review from W P (Daughter-in-law of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely caring home. Great staff, we were only there for a short time but staff were lovely.

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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Ferfoot Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.837 for Ferfoot Care Home is calculated as follows: ( (128 Excellents x 5) + (25 Goods x 4) ) ÷ 153 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ferfoot Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (1)

Roxana

Roxana Boldeanu

Job Title: Home Manager

Roxana is our Home Manager at Ferfoot Care Home, here’s a little bit more about herself and the home in her own words:


“As the Home Manager, I believe that our residents should be treated with the highest quality of care possible and endeavour to ensure that my team and I always maintain this. I lead by example and involve myself in the day-to-day life of the home as well as making Ferfoot a happy and enjoyable place in which to live and work. I take a lot of pleasure from spending time with relatives and residents, understanding the important contribution that these relationships make to the successful running of a care home.


I have over 15 years of experience in the care sector having worked in various roles including carer, senior carer and deputy manager, prior to then becoming home manager. All my roles have given me insight and knowledge which I draw upon each day and share with my team.


It is important to me to develop team members to achieve their best, which means that together we make a difference in the lives of each of the residents in our care.”

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