Ferfoot

Old Hardenhuish Lane, Chippenham SN14 6HH
Review Us
9.8 53 Reviews
  • Ferfoot, Chippenham
Located in the market town of Chippenham, Ferfoot care home provides round-the-clock residential and dementia care on a permanent and respite basis.

Situated in a sympathetically converted large family home built in 1902, residents can enjoy quality, recently refurbished facilities including communal areas and a hair salon. Each bedroom is tastefully decorated; some have an en-suite bathroom. Outside the secure, enclosed garden is open to residents and loved ones at any time.

The experienced and well-trained team aim to create a caring and supportive community for residents and their loved ones. Engaging daily activities stimulate the mind and body, as well as trips out to places of local interest in the home’s own minibus.
Show Ferfoot on the Map

Care Provided by Ferfoot

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Ferfoot for full pricing details and T&Cs.

Contact Ferfoot to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ferfoot to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Claire Prangle (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • Ferfoot operates an open visiting policy, helping friends and family to visit with residents at times convenient for them.

Parking

  • The home has a large, accessible car park for visitors.

Ferfoot Reviews (53)

9.8

Ferfoot has a Review Score of 9.8 (9.753) out of 10, based on 20 reviews in the last 2 years.
Over all time Ferfoot has 53 reviews.

Overall Experience
  • 37
  • 16
  • 0
  • 0
  • 0
Date Published
  • 53
  • 6
  • 11
  • 20
  • 33
Reviewer Connection to Ferfoot
  • 19
  • 10
  • 8
  • 5
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 53, showing 41-53
Review from Sam F (Husband of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is calm, contented and clean. Ther is no sign of stress. The staff are cheerful, friendly and informative. My wife reacts warmly to them when they regularly interact with her. Her room is light, bright, cheerful and very clean. Her clothing is well cared for. She eats well and appears healthy.
The
house is spacious, never feels crowded. The staff are always about.
I could not be happier about the care my wife receives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rosalie F (Sister of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so grateful for the care that Ferfoot give to my brother.
Staff are unfailingly kind, courteous and respectful to him. Physically he is well looked after.
The activity lady is outstanding, we think. So enthusiastic and thoughtful and treats patients wonderfully, always thinking of ways to
spark off memories.
We are pretty overwhelmed by Ferfoot.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael F (Son of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Could do with updates on mum, by email, instead of having to ask staff how she is. That has gone downhill of late. Overall, mum is well looked after.
Reply from Maggie Spooner, Home Manager at FerfootWe are delighted to hear that your mother is well looked after at Ferfoot Care Home. The health and wellbeing of all our residents is our absolute priority and we work with every resident and their families to ensure they get the care and attention they need.
We are in regular contact with all relatives and our home manager’s door is always open for any queries or questions you may have. We urge residents, relatives and other visitors to talk to us in the home so that any issues can be addressed immediately.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan S (Wife of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first experience of a care home as my husband was taken ill in October 2017 and as a result of this (a stroke), he has been left with dementia. I have nothing but praise for Ferfoot. From the very beginning, I have been kept fully informed of my husband's welfare, and the care and compassion
of all members of staff are outstanding. The food is excellent and varied with choices for each meal. His room is kept very clean and he also is kept clean and tidy. He is settled and quite happy and I am never afraid to leave him after visits. I am sure he is being kept safe and happy, which reassures me. So overall I am very happy with Ferfoot.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David (Son of Resident) published on 17 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very, very particular about care homes and the standard of service one expects and should receive, and from a professional perspective, I've seen a few nursing homes so have some idea of how to gauge them. From the moment my father arrived at Ferfoot nursing home, he could not have been looked after
any better. The staff were caring, attentive, considerate, kind and always happy and welcoming. Such small, but thoughtful things the staff do make this home and the level of care they provide so much better than many others. The staff are always around and available, but never intrusive. All of the staff make the whole experience of having a relative there, and visiting them, such a warm and welcoming experience. Having used other care homes, I can testify, without any hesitation, that Ferfoot nursing home is a breed apart - caring compassionate, welcoming and staffed by the kindest and most patient of staff. I've never hesitated to recommend them to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tony T (Son of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely "family home" feel.


With great entertainment, singing and dancing and days out.
The staff have a great rapport with each other and especially the residents.


If ever I needed to go into a home - Ferfoot would be at the top of my list. (P.S I'm only 50 - not needed yet).

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A C (Son of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was only there for a couple of weeks but he was well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W P (Daughter-in-law of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely caring home. Great staff, we were only there for a short time but staff were lovely.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pat B (Daughter of Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff were very welcoming, open and supportive at all times. Mum had advanced Alzheimer's and needed constant care and from the start, we were confident that she was receiving the care required.
We were informed of any incidents that arose, however small, immediately.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lin F (Daughter of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a lovely place. The staff are so helpful and caring. Nothing is too much trouble and the standard of care is excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J N (Daughter of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very caring. Always told if there has been a problem.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary P (Wife of Resident) published on 23 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Ferfoot since January 2015. I have been very happy with everything at the home, it is a bright cheerful surrounding. The staff are excellent from the manager to the laundry ladies and cleaners, they can't do enough to make the residents have great care. The staff are always looking
out for the families and are always willing to help whenever they can. I go in most days and it is made easier by the welcome service. Keep up the good work.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean M (Wife of Resident) published on 25 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in Ferfoot Care Home for 18 months. He had vascular dementia. The care that he received was excellent. The staff showed him kindness and understanding. They were also very very kind to myself and the family. Sadly my husband passed away on March 9th 2016.
Reply from Nicki Stone, Home Manager at FerfootThank you for your kind review of Ferfoot Care Home. Your husband was a charming, lovely man and all staff were extremely fond of him. It was a privilege to support and look after him, he will be sorely missed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Ferfoot is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.753 for Ferfoot is calculated as follows: ( (177 Excellents x 5) + (51 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 231 Ratings = 4.753
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ferfoot is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (114)

Meet the Team (1)

No image found

Claire Prangle

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.


This is a lovely, friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ferfoot to verify any information. View our terms and conditions. Ferfoot has an Enhanced Service - more info.