Ferfoot Care Home, Chippenham, Wiltshire
Ferfoot Care Home, Chippenham, Wiltshire
Ferfoot Care Home, Chippenham, Wiltshire

Ferfoot Care Home is located in the attractive market town of Chippenham, providing specialist dementia and residential care for up to 52 elderly people.

Based around a large family home built in 1902, Ferfoot has been sympathetically converted and extended to deliver the highest standards of care. The layout of the home and concentration of communal areas is ideal in supporting people with complex needs and challenging behaviours. The home has an excellent reputation in the local community and retains strong community links.

A secure, enclosed garden - open to residents and visitors at any time - provides a sense of peace and tranquility. Residents are able to move freely around the home and staff are always on hand to provide support and supervision.

A broad and stimulating range of events and activities, including weekly trips to local attractions and surrounding areas, ensures that every day is different for residents at Ferfoot. The surrounding areas offer a wealth of beautifully maintained parks, play areas and open spaces alongside vibrant street markets.

Chippenham sits on the River Avon and is an iconic historical market town. It is one of the West County's most vibrant places to visit.

Ferfoot offers a full range of residential support including trial stays, respite breaks and convalescent care as well as long-term care.

Group: Caring Homes Group

Person in charge: Nicki Stone (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Greek, Modern, Polish, Slovak

Single Rooms: 52

Rooms with ensuite WC: 38

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Lift • Gardens for residents • Television point in own room

Parking:

The home has a large, accessible car park for visitors.

Latest Care Quality Commission* Report on Ferfoot Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 18 Sep 2017

Please call 0808 223 5502 for further information about current Bed Vacancies at Ferfoot Care Home.

Reviews

9.4 Ferfoot Care Home has a Review Score of 9.4 (9.433)

The Review Score of 9.4 (maximum of 10) for Ferfoot Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Ferfoot Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.664 for Ferfoot Care Home is calculated as follows: ( (80 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.769 Points relating to the number of positive Reviews for Ferfoot Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 8 Reviews ÷ 10.4 Target = 0.769

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ferfoot Care Home?

  • Extremely LIKELY
    7
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ferfoot Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1

What a lovely "family home" feel.

With great entertainment, singing and dancing and days out.
The staff have a great rapport with each other and especially the residents.

If ever I needed to go into a home - Ferfoot would be at the top of my list. (P.S I'm only 50 - not needed yet).

How likely would you be to recommend Ferfoot Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was only there for a couple of weeks but he was well looked after.

How likely would you be to recommend Ferfoot Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lovely caring home. Great staff, we were only there for a short time but staff were lovely.

How likely would you be to recommend Ferfoot Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

All staff were very welcoming, open and supportive at all times. Mum had advanced Alzheimer's and needed constant care and from the start, we were confident that she was receiving the care required.
We were informed of any incidents that arose, however small, immediately.

How likely would you be to recommend Ferfoot Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has been a resident at Ferfoot for 4.5 years. She doesn't have dementia, she is just unable to look after herself. She is and has been extremely happy with the home. I highly recommend Ferfoot. All staff in every area are kind, caring, patient and attentive. The rooms are clean and tidy, mostly with ensuite facilities. The food is excellent and there is always a choice on the menu. A Doctor visits the home on a regular basis, if there are any concerns they are dealt with promptly. Activities are arranged weekly, ranging from trips out in the minibus, singers coming to the home. Visits from local religious groups, which you can attend if you wish. Mum is very happy here and my sister and I can rest without worry knowing that she is cared for and in good hands. The family highly recommend Ferfoot Care Home.

How likely would you be to recommend Ferfoot Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Such a lovely place. The staff are so helpful and caring. Nothing is too much trouble and the standard of care is excellent.

How likely would you be to recommend Ferfoot Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff are very caring. Always told if there has been a problem.

How likely would you be to recommend Ferfoot Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very kind and caring staff - from admin, nursing, kitchen and housekeeping.
Always friendly towards myself.
Mum appears very happy and always active.
Lots of activities going on.
They are very attentive to her personal care assuring that she always looks smart.
I believe that all the staff care about the residents above and beyond their job descriptions and no doubt low pay.

How likely would you be to recommend Ferfoot Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband has been in Ferfoot since January 2015. I have been very happy with everything at the home, it is a bright cheerful surrounding. The staff are excellent from the manager to the laundry ladies and cleaners, they can't do enough to make the residents have great care. The staff are always looking out for the families and are always willing to help whenever they can. I go in most days and it is made easier by the welcome service. Keep up the good work.

How likely would you be to recommend Ferfoot Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was in Ferfoot Care Home for 18 months. He had vascular dementia. The care that he received was excellent. The staff showed him kindness and understanding. They were also very very kind to myself and the family. Sadly my husband passed away on March 9th 2016.

How likely would you be to recommend Ferfoot Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicki Stone, Home Manager at Ferfoot Care Home responded to this review on 25 May 2016:

Thank you for your kind review of Ferfoot Care Home. Your husband was a charming, lovely man and all staff were extremely fond of him. It was a privilege to support and look after him, he will be sorely missed.

Submit a Review for Ferfoot Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

December 2016

February 2016

Job Vacancies

Staff Profiles

Nicki

Nicki Stone

Job Title: Home Manager

Joined: 2013

Description:

I lead my professional Care Team in delivering the highest level of specialist care for up to 52 elderly people living with dementia.

I have a wealth of diverse experience, having spent the past 20 years working in the care sector. I initially qualified as a Registered General Nurse in 1990, before holding managerial positions within a number of charitable organisations and major private care providers. I have recently completed my Dementia Diploma at the University of Surrey, and am looking forward to using my advanced knowledge at Ferfoot.

This qualification builds on my passion for dementia care, which helps me strive to create an environment that is conducive with the different stages of dementia. I work hard to ensure that those in my care are always meaningfully occupied, engaged and fulfilled.

Away from work I’m quite a keen sailor, and have successfully qualified as an RYA sailing instructor; I have wonderful memories of teaching both disabled people and blind people how to sail. I also enjoy cricket, deep-sea fishing and live music – I also own a share of a racehorse!

I’m originally from Surrey, but chose to settle in the local area with my family and have now lived nearby for the past ten years. I love living in the countryside, with the Cotswolds just a few minutes from my door, whilst being within easy reach of a number of major cities like London.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ferfoot Care Home