Sandmar

18 Wingfield Road, Trowbridge BA14 9EB
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1.1 1 Review
  • Sandmar, Trowbridge
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Care Provided by Sandmar

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 13 Service Users

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Jitendra Tirbhowan (Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (13)
  • Single Rooms with Ensuite Wet Room (11)
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Sandmar Reviews (1)

1.1

Sandmar has a Review Score of 1.1 (1.083) out of 10, based on 1 reviews in the last 2 years.
Over all time Sandmar has 1 review.

Overall Experience
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  • 1
Date Published
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Reviewer Connection to Sandmar
  • 1
Total of 1, showing 1-1
Review from L E (Aunt of Resident) published on 14 April 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
I visited my niece in hospital in Aug 2025 weekly from London. She left on the 19/8/2025 and went to Sandmar. The manager said she had 6 weeks I saw her nearly every week if they knew I was coming she was always sitting up if they didn't know she was always in bed. She had no balance and fell on the
bed. Before 6 weeks was up I spoke to them they said she did not wash and couldn't go to her flat. I asked about the absence of grab rail and chair in bathroom. On my next visit she washed and changed clothes. A grab rail was in her bathroom I told them and the council she needed physio. The S/worker said she was going to her flat l said take her to find her lost phone. She said she can't walk and didn't know the way I suggested a wheeIchair she said she had an advocate I asked to be one. She got physio end of Nov. We complained to the council, they read it and said to go to the ombudsman we did. Sandmar locked me out for 2 weeks and spoke via a window. She can't balance after 8 months. No accountability/transparency.
Reply from Kylea Ellis, Registered Manager at SandmarWe are sorry concerns have been raised about care at Sandmar Care Home and take all feedback seriously. The resident has a regularly reviewed care plan developed with external professionals, including her occupational therapist, Community Psychiatric Nurse, and social worker. She is supported to mobilise, with encouragement aligned to her needs.
Staff promote personal hygiene and clothing changes while respecting her independence; she has occasionally declined assistance, which must be respected. Her bathroom includes appropriate aids such as grab rails and a shower stool.
Physiotherapy has been arranged in line with professional guidance and service availability.
Regarding visits, she has stated a preference for pre-arranged visits. On occasions when her aunt arrived unannounced, consent was sought and she chose not to see her. This decision was respected. We do not block visits and always act in line with her wishes and wellbeing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 1.1 (1.083)

Overview of Review Score

The Review Score of 1.1 (1.083) out of 10 for Sandmar is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.1 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.083 for Sandmar is calculated as follows: ( (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 12 Ratings = 1.083
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 0 Points relating to the number of positive Reviews for Sandmar is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) =
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 13 registered maximum number of service users is 2.6. 0 Positive Reviews ÷ 2.6 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Sandmar

What types of Care is Sandmar registered for?

Older Person Care, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sandmar have?

There are 13 Single Rooms.

What are the Facilities & Services at Sandmar?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sandmar to the centre of Trowbridge?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sandmar to verify any information. View our terms and conditions. Sandmar has an Basic Service - more info.