Care Homes Owned by J J S (Chippenham) Ltd

I visited my niece in hospital in Aug 2025 weekly from London. She left on the 19/8/2025 and went to Sandmar. The manager said she had 6 weeks I saw her nearly every week if they knew I was coming she was always sitting up if they didn't know she was always in bed. She had no balance and fell on the bed. Before 6 weeks was up I spoke to them they said she did not wash and couldn't go to her flat. I asked about the absence of grab rail and chair in bathroom. On my next visit she washed and changed clothes. A grab rail was in her bathroom I told them and the council she needed physio. The S/worker said she was going to her flat l said take her to find her lost phone. She said she can't walk and didn't know the way I suggested a wheeIchair she said she had an advocate I asked to be one. She got physio end of Nov. We complained to the council, they read it and said to go to the ombudsman we did. Sandmar locked me out for 2 weeks and spoke via a window. She can't balance after 8 months. No accountability/transparency.

Anyone looking for a good home for your parents with dementia, will not find a better caring home.