The Orchards Residential Home

Our experience at The Orchards has been excellent from the first day of my husband's care. As a family, we were so anxious about my husband and their father having to go into care. We were welcomed with open arms and kindness. There are always entertaining things for the residents and peacefulness if they prefer. Nothing is too much trouble.

When Mum arrived at the home over 4 years ago, we thought it very likely that she would be very unsettled and miserable. The amazing staff showed so much love, care and attention that she surprised us, settling in so well. The staff were amazing in their level of care, and it was so comforting to know that she was safe and being looked after to a very high standard. The home suppressed itself during the difficult period with COVID and I have so much respect for all of the staff. Thank you again, we couldn't have found anywhere better for Mum's declining years.

The Orchards is a very warm, welcoming and nurturing environment. Staff are very friendly, caring and incredibly hardworking; they have attended to all my nan's needs - nothing is too much trouble. We are so pleased with how well Nan has settled in and with the care she received. Thank you to everyone for all their hard work and dedication.

I was concerned when my mother came into the care home, daughter's concern. As I have found I need not have worried. The staff are lovely. Nothing is too much trouble. My mum is so secure and has fitted in well as she feels so safe. Mum's routine is good and it is showing diabetes controlled. Well done to all the at The Orchards.

I am very impressed with all of the staff and facilities at the Orchard Residental Home. My mother-in-law has been made very welcome by all. A big mention to all the staff who are very friendly. Also, the residents are a nice group of people. My mother-in-law feels really safe.

Mum has been a resident for over 3 years now and is looked after very well by all staff in attendance. The care is delivered consistently well, as my mother has special needs, which brings great comfort to our family.

Attentive and skilful staff. Enough food. Staff accents are sometimes challenging. The bedding should fit the bed and the bed is too big for the room.

Thank you ever so much for making the day so lovely.

My mother has been a resident for approximately six months. She recently celebrated her 100th birthday. The home made every effort to make it a special day for her. They provided a special cake and decorated the lounge accommodating the family. They were truly amazing. I can't thank them enough.

Mum has lived at The Orchards Residential Home for the past six years. Mum was happy, well-fed, cared for and safe. The manager and the team are always friendly, professional and caring. During the last week of Mum's life, the team were so supportive and loving towards Mum which helped a very emotional and sad time slightly more bearable. Thank you doesn't really say enough but we are thankful for all you did for Mum and for us.

Today I visited my aunt, as always, she looked clean and 'well-fed'. The reception staff on entering are always polite and look happy and also helpful. I also like that there seems to be entertainment and activities happening. Really couldn't fault anything. If I had one wish it would be that my aunt, who I know "helps" wipe tables etc., would love homely tasks, folding towels and preparing food - sandwiches. I know she would feel needed and that she was helping!

I visit my friend twice a week and I find the staff very friendly and caring. They encourage the residents to participate in activities and motivate them to do things.

My mother has settled in very well and seems happy. The home is clean, bright and welcoming. The staff are professional, caring and very friendly. Nothing seems too much trouble. Excellent experience. Would recommend.

The staff here are excellent. Mum's room is always clean and she is always really well-fed and taken care of. Mum is very happy at The Orchards Residential Home.

One minor criticism is that whilst I found my sister's room and bed to be crisp and clean, the wall at the side of her bed had some very suspect marks on and is in need of a good clean/repaint!

I found all the staff very friendly and helpful. The care they give to my relative is first-class, she is happy and settled.

I always had reservations about care homes but after several falls, usually necessitating hospital. So I left it to my daughter to find a suitable home near her. She took me to visit several but some were so clinical and soulless. This one has shown dedication to care for awkward types and it suits me.

Friendly, caring staff. Plenty of interaction with the staff especially, craft themes etc. Great chef, food excellent. Nice grounds. The carers care.

My mother had severe dementia when she moved into The Orchards Residential Home and was there for nine years. I will always be very grateful for the love and care they showed her and our family. Before Covid, I visited several times a week, it was always such a calm, warm and welcoming environment. Professional staff, excellent food and attentive care. Thank you.

I found the staff welcoming to clients and relatives. My cousin received appropriate care delivered with loving-kindness and professional competence. I would have no hesitation in recommending this home to anyone else. The manager creates a very pleasant atmosphere, and her staff seem to be a valued and happy team.