Greville House, Sutton Coldfield, West Midlands
Greville House, Sutton Coldfield, West Midlands
Greville House, Sutton Coldfield, West Midlands

Greville House is registered for older residents, offering an environment that is ideal for older people and is located in Sutton Coldfield opposite the Sutton Park. The home has been designed to support dignity and individuality, and employs a committed team of staff who are available round-the-clock.

Residents are welcome to personalise the interior, with many of the bedrooms en-suite, an attractive dining room and choice of pleasant lounge areas. Alongside a professional care service, there is a strong focus on supporting an active and interesting lifestyle, while occupational therapists, physiotherapists and chiropodists regularly visit the home.

Owner: Greville House Care Home Ltd

Person in charge: Kathleen Vowles (Care Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Visual Impairment

Admission Information: Female only. Ages 65+.

Single Rooms: 25

Rooms with ensuite WC: 25

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Greville House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Greville House has a Review Score of 9.9 (9.883)

The Review Score of 9.9 (maximum of 10) for Greville House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Greville House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.883 for Greville House is calculated as follows: ( (54 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Greville House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Greville House?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Greville House

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Son of Resident/Service User
    1

You are always greeted with a smile. The atmosphere, once in the home, feels relaxed and calm. The layout of the home is roomy and well organised giving a pleasant spacious ambience. The staff appear very attentive to the resident's needs and nothing seems too much trouble. Time is allowed for the individuality with both residents and their families. There is a diverse range of appropriate activities to engage and stimulate the participating residents. The preparation and quality of the food served to the resident is of a high standard.

How likely would you be to recommend Greville House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Everything is excellent. Me and my wife are filled with "customer delight".

How likely would you be to recommend Greville House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy to be here with staff who look after us very well. Looking forward to summer in the garden.

How likely would you be to recommend Greville House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am satisfied and I do not want to live anywhere else unless my health gets worse.

How likely would you be to recommend Greville House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Greville House is a lovely homely caring place. Staff are approachable and helpful. My mum is treated with dignity and respect. Food is brilliant - especially the home-made cakes! Visitors always made welcome. I am delighted we found mum such a great place to live and she has settled in well.

How likely would you be to recommend Greville House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Greville House