Greville House

40 Streetly Lane, Four Oaks, Sutton Coldfield B74 4TU
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9.8 55 Reviews
  • Greville House, Sutton Coldfield
Greville House is registered with the CQC for older residents, offering an environment that is ideal for older people and is located in Sutton Coldfield opposite the Sutton Park. The home has been designed to support dignity and individuality, and employs a committed well trained team of staff who are available round-the-clock.

Residents are welcome to personalise the interior, with many of the bedrooms en-suite, an attractive dining room and choice of pleasant lounge areas. Alongside a professional care service, there is a strong focus on supporting an active and interesting lifestyle, while occupational therapists, physiotherapists and chiropodists regularly visit the home.
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Care Provided by Greville House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1125 – £1300
  • Self-Funded Residential Dementia Care: £1125 – £1300
  • RESPITE Self-Funded Residential Care: £1200 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1350

Fees include fully Furnished Room, all meals, washing and laundry, personal care, TV licencing and telephone services.
Hairdressing and chiropody is charged privately to the resident , excluded from fees

These prices are only a guideline, please contact Greville House to find out the exact price for your requirements.

Contact Greville House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Greville House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Greville House Care Home Ltd
  • Privately Owned

Person in Charge

  • Alexandra Aulton (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (0)

Visiting

  • The home encourage regular visiting 7 days a week - No time restrictions

Parking

  • On site free car park, on the front of the property

Greville House Reviews (55)

9.8

Greville House has a Review Score of 9.8 (9.837) out of 10, based on 20 reviews in the last 2 years.
Over all time Greville House has 55 reviews.

Overall Experience
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Reviewer Connection to Greville House
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Total of 55, showing 1-20
Review from Robert D (Son of Resident) published on 11 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Greville House is a lovely welcoming environment. Mum is very happy there and she is being very well looked after. The staff always make you feel welcome. The home is clean warm and has a lovely garden. We had noticed a marked improvement is Mum's health and state of mind since she moved to Greville
House. The food and activities are very good.
Reply from Alexandra Aulton, Registered Manager at Greville HouseThank you for taking the time to leave us a review. It is lovely to hear of your positive experience of Greville House. I will pass your comments on to the team.
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Review from Cheryl C (Daughter of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every staff member is always happy and polite. They all care for my mum with compasion and dignity and everything they do is for all the residents. The activities, food, singers etc are always amazing. My mum is so so happy and thats all down to the care and love she gets everyday. Thank you.
Reply from Alexandra Aulton, Registered Manager at Greville HouseThank you for taking the time to leave us a review and for your lovely comments. I will share this with the rest of the team.
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Review from Sharon B (Daughter of Resident) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Greville House is an outstanding residential home where the needs of the the residents are met to a high standard. The staff are friendly, kind and caring. My mother's care is amazing. Her room and surroundings are excellent and there is always something going on. This is a home from home. The chef
is amazing and provides excellent quality and nutritious food.
Reply from Alexandra Aulton, Registered Manager at Greville HouseThank you so much for taking the time to leave us a review. I am so happy to hear of your positive experience of Greville House. I will pass your comments on to the team.
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Review from Mark G (Son of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for about 18 months. It's our first experience in this arena and you hear about some of the horror stories. But we found Greville house just like a home from home. Good home cooked food, clean and are constantly improving the place. The staff are just excellent. We have
not had one issue in the time my mother has been a resident
Reply from Alexandra Aulton, Registered Manager at Greville HouseThank you so much for taking the time to leave us a review. Your positive comments are heart-warming and I will be sure to share this with the team.
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Review from O R (Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well into second half of my first year. It is still home from home. The excellent staff work hard to provide and promote this atmosphere.
The communal dining is busy but calm and sometimes jovial. Food is wide range from Sunday roasts to egg and chips selected daily from a four week menu.all cooked
and served to personal choice. The gravy and various crumbles with custard are winners.
Housekeeping is done daily to a high standard almost behind the scenes. We share daily activities from eye/hand coordination games to quizzes with weekly invited special artists.
Nothing is too much trouble overalls one word "SPOILT"
Reply from Alexandra Aulton, Registered Manager at Greville HouseI am so happy to hear such a positive first hand experience, thank you so much for taking the time to share your comments with us. I will share with the staff team.
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Review from H B (Niece of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Greville House is a lovely warm and welcoming environment. As a relative and visitor we are always welcomed by staff and made to feel at home. My relative is very happy here and the standard of care he is receiving is excellent.
Reply from Alexandra Aulton, Registered Manager at Greville HouseThank you for taking the time to leave us a review and for your lovely comments. I will share this with the staff team.
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Review from Susan B (Daughter of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the quality of the care my mother receives She has gained in confidence and has gained weight She enters into the activities and enjoys being with the other residence She has a lovely ground floor room Staff are very supportive of her and always welcome us when we visit offering drinks
and chatting with us We have updated on my mother's welfare and always support medical appointments at the home very pleased and have recommended home to other
Reply from Alexandra Aulton, Registered Manager at Greville HouseThank you for taking the time to leave us a review, we are very pleased to hear your lovely feedback. This will be shared with the team.
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Review from Sally J (Daughter of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We're very happy with Greville House. Mom receives excellent care, we know that she is safe and well looked after. All of the staff are kind and welcoming. The facilities are great, everywhere feels clean and cared for.
Reply from Alexandra Aulton, Registered Manager at Greville HouseThank you for your lovely comments. I am happy to hear your positive experience of Greville House. I will pass on your comments to the care team.
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Review from Clare H (Daughter of Resident) published on 18 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A really lovely care home- mum is so happy & well looked after. All the staff go that extra mile with mum & her visitors. It's a pleasure to visit & quite often I get involved with the activities- love the bingo.
Reply from Alexandra Aulton, Registered Manager at Greville HouseThank you for your lovely comments. I am happy to hear your positive experience of Greville House. I will pass on your comments to the care team.
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Review from Andrew C (Son of Resident) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mothers overall care is outstanding nothing is too much for the staff. They have given fantastic support since her return from hospital in January. Facilities are excellent and the food is of very high quality. Her room is clean, tidy and well decorated. Bathroom/shower facilities very good. Always
a nice relaxed atmosphere in the home, and staff always friendly.
Reply from Alexandra Aulton, Registered Manager at Greville HouseThank you for your lovely comments. I am happy to hear your positive experience of Greville House. I will pass on your comments to the care team.
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Review from O R (Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home from home looked after morn till night
Fed and watered regularly-and any time in between. Medication controlled and issued on time. Health and welfare are a top priority, nurse and doctor attend by request but at least weekly.
Nothing I have asked for has been refused everything is freely discussed
with both junior and senior staff everyone is approachable
Reply from Alexandra Aulton, Manager at Greville HouseThank you for your lovely comments. I am happy to hear your positive experience of Greville House. I will pass on your comments to the care team.
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Review from Sarah G (Daughter of Resident) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so glad I found Greville House when I needed care for Dad. Dad was very independent before he had a fall in March 2024 leaving him needing respite 24-hour care. I looked at many care homes but Greville House had the right feel being homely and not too big. My meeting with the manager put my mind
at ease and left me confident Dad's needs would be met. During Dad's stay at times it was difficult as he really did not accept being in a care home setting, but realised he needed 24-hour care, especially help in the night. Dad got to know all the staff who have been so kind and caring, treating him with respect and dignity and doing their utmost for him. I do not believe Dad would have been in the position to have gone home without Greville House's care as his health conditions have improved. I am grateful to them for helping me work out a safe transfer home for Dad with a door open if it did not work. We know who to contact if residential care is needed again!
Reply from Sharona Rollason, Deputy Manager at Greville HouseThank you for your lovely comments and kind words. I'm so pleased your experience at Greville house was so positive for Dad and yourself and he is doing well at home. I will pass on your appreciation and comments to the team.
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Review from K D (Daughter of Resident) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Greville House has a wonderful team of kind and thoughtful carers. My dad is slightly younger than most residents as he had early onset dementia and they are making so much effort to ensure he lives a happy and fulfilled life. He is able to continue doing his gardening and has lots of wonderful chats
with the staff about his past.
The environment feels very much like a home, not a care home and I am so grateful to all of the lovely people that work there for persevering and helping me sort out the care we need for him. From my perspective, Greville House is just the right size, to feel safe and comforting. There are lots of bigger care homes and for me, bigger locations can mean less meaningful interactions and relationships as you see more people and less of the same familiar faces. So all in all great work Greville House team keep doing what you are doing, I can't thank you enough.
Reply from Alexandra Rogers, Senior Manager at Greville HouseThank you so much for your lovely comments. I'm glad to hear of your positive experience at Greville House. I will be sure to pass on your comments to the team.
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Review from Sue S (Daughter of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been living at Greville House for just short of a year now.
In that time the carers have got to know Mum very well and seem genuinely fond of her. As Mum's health continues to deteriorate they are going out of their way to ensure her comfort, including cooking suitable meals to encourage her
to eat.
The residents really respond well to the staff and I've been present when they thank and praise their hard work.
The visiting District Nurse team also recognise what a superb residential home this is and has commented on how impressed they are with the level of support offered here.
It is the most distressing time once you've made the decision to place a loved one in a care home, the management team recognise this and offers support every step of the way.
Thank you to all those who clean Mum's room and help keep her plants alive, those who cook individual meals for her, care and sing with her and continue to keep her best interests at heart.
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Review from Kay M (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a Greville House Care Home for 3 years now.
In all that time she has been treated with care, compassion and dignity.
No family wants their loved one to have to go into a home but the standard of care that my mother has received at Greville has eased our worry's.
I am kept informed
at all times how Mum is when she has been unwell.
Our family cannot thank all the staff enough
For their continued care and support.
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Review from C C (Daughter of Resident) published on 24 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has had a few stays in the hospital and after each return to the home, she has been looked after and cared for so well. The staff, management, and team are amazing. Also, the care and treatment we as a family have had has been amazing. Greville House is a wonderful care home and we are so pleased
we found this home. Thank you.
Reply from Alexandra Rogers, Group Manager at Greville HouseThank you for your lovely comments, I will pass these on to the care team. I am happy to hear of your positive experience at Greville House.
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Review from T C (Niece of Resident) published on 15 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I looked for an emergency placement for my aunt after a fall at home and hospital stay, this home is absolutely gorgeous and the staff are all lovely and welcoming, I felt at home immediately and knew my aunt would be happy and well cared for so had no hesitation in leaving her in there very capable
hands and she is settling well. And I am so relieved that she is cared for so well.
I actually love coming to visit her now and the worry and stress is now diminishing.
Reply from Debbie Regan, Registered Manager at Greville HouseThank you for your lovely review. We are all extremely pleased that both yourself and aunt are happy and feel safe and comfortable within Greville House.
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Review from S A (Friend of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my friend who was in Greville for respite care, I was very impressed from the minute I was greeted at the front door by a very pleasant carer to when I left! The home was clean, warm, tastefully furnished/decorated and very inviting. My friend was very happy with all aspects of Greville especially
the good tasty food and wonderful carers. Praise indeed.
Reply from Debbie Regan, Registered Home Manager at Greville HouseThank you for your lovely review. Your feedback and kind words are greatly appreciated.
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Review from E C (Respite Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely warm welcoming caring home residents all said hello.
Care manager must admit I give her 110 per cent she knows all her residents nothing is too much trouble and very caring understanding manager.
I honestly can't fault Greville House.
Reply from Debbie Regan, Registered Home Manager at Greville HouseThank you for your lovely review and kind words. We greatly appreciate your feedback.
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Review from John P (Son of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Greville House for respite care and was looked after really well. The staff took great care of her. There are plenty of activities taking place, and the facilities are very good. I had peace of mind that she was safe during her stay.
Reply from Debbie Regan, Registered Manager at Greville HouseThank you for taking the time to review Greville House; it is greatly appreciated, and we are delighted that Mom enjoyed her stay with us and that you had the peace of mind Mom was safe within our care. Thank you.
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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Greville House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.837 for Greville House is calculated as follows: ( (202 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 239 Ratings = 4.837
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greville House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (4)

Alexandra

Alexandra Aulton

Job Title: Home Manager Joined: 2018

Alex has been working for the company since 2018 at the sister care home (Homestead Care Home), overseeing Greville House compliance since 2022, and then joining the Greville House family as the manager in 2023. Alex has worked in the health and social care sector since 2008, gaining 17+ years of experience. All of Alex's experience is in elderly care, and her passion is around Dementia care. Alex has a vast knowledge of the CQC requirements and is passionate about her role within the company.

Kulvinder

Kulvinder Kaur

Job Title: Deputy Manager Joined: 2003

Kulvinder is an essential figure within Greville House. Kulvinder started as a care assistant back in 2003 and has worked her way up to the position of Deputy Manager in 2020.


Kulvinder knows all there is to know about our Greville house family and the house itself.


Being trained in all aspects of care and management, having her NVQ 2 and 3 in care and NVQ 3 and 5 in management, she is a real asset to Greville House with not only her vast knowledge but also her loving, selfless individuality.

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Cora Bierwolf

Job Title: Team Leader Joined: 2012

Everyone needs a Cora! Cora is the glue of the care team here at Greville House.
Cora began her career here in 2012 and we have never looked back.
As a team leader Cora is responsible for the employees mandatory training, ensuring all is kept up to date and in accordance with the guidelines.
Cora is a fantastic carer with knowledge and compassion being the lady we all can call upon at any hour of any day without any hesitation.
Cora is trained in both her NVQ 2 and 3 in care and makes it her priority to know all that is needed to know with the ever changing care industry ensuring all staff have any and every training course available.

Laviza

Laviza Masih

Job Title: Head Chef Joined: 2005

Laviza is a force to be reckoned with in the kitchen!


Laviza has been at Greville house since 2005 and keeps a well-run and organised kitchen - never failing to provide freshly prepared meals meeting and catering for all dietary and nutritional requirements.


laviza creates and produces an era of well balanced, fresh and nutritious meals and menu options for our residents and will even bake a fresh cake or 2 a day!


Laviza has a caring background and was just as much a fantastic care assistant as she is a chef!
Our food is definitely made with love and enjoyed thoroughly by all residents at Greville House.


No expense is spared with our menus and only fresh produce is prepared by Laviza.

Frequently Asked Questions about Greville House

What types of Care is Greville House registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Greville House have?

There are 25 Single Rooms.

What are the Facilities & Services at Greville House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greville House to the centre of Sutton Coldfield?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greville House to verify any information. View our terms and conditions. Greville House has an Enhanced Service - more info.