






Greville House is registered with the CQC for older residents, offering an environment that is ideal for older people and is located in Sutton Coldfield opposite the Sutton Park. The home has been designed to support dignity and individuality, and employs a committed well trained team of staff who are available round-the-clock.
Residents are welcome to personalise the interior, with many of the bedrooms en-suite, an attractive dining room and choice...
Care Provided by Greville House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 25 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Hairdressing and chiropody is charged privately to the resident , excluded from fees
The price(s) shown are provided by the care home. Contact Greville House for full pricing details and T&Cs.
Contact Greville House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Greville House Care Home Ltd
- Private Owned
Person in charge
- Alexandra Aulton(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (25)
Visiting
- The home encourage regular visiting 7 days a week - No time restrictions
Parking
- On site free car park, on the front of the property
Greville House Reviews (56)
Greville House has a Review Score of 9.7 (9.718) out of 10, based on 16 reviews in the last 2 years.
Over all time Greville House has 56 reviews.
Mom only lived at Greville House for 6 months as a step down from Nursing Care, which initially she found quite stressful, however she was made to feel very welcome, had the room of her choice, and quite quickly settled in and made friends and particularly enjoyed the activities. I can't praise highly enough the quality and caring nature of the staff. No problem was too big or too small.
My mother has been a resident of Greville House for 4 years. I am so pleased that she is there being wonderfully cared for by all the staff. The carers,well-led by the care manager, know the residents well and treat them with kindness and respect. There is a warm friendly welcoming atmosphere within the home. The carers and entertainment staff always make such an effort to celebrate residents' birthdays and all festive occasions.
Mum has some health problems, she is now 95, but I can't fault the management and staff at Greville. Mum is encouraged to be as independent as possible, and the staff are very alert to any change in mum's behaviour. We are kept well informed, and I feel so reassured knowing that mum is safe, well cared for and, most of all, happy. During lockdown, it has not been possible to visit, but prior to that mum always told me how happy she is there, and how the staff really care about them. They really do go above and beyond what I expected.
My mother was a resident for over 4 years and was extremely happy with all aspects of Greville House. My wife and I were secure in the knowledge that she was really well looked after and safe. Her physical well being improved and she flourished in every way. It has been a real home from home.
Lovely, caring staff. Residents are the main priority, and the staff always have a smile on their face. Mom is very happy in the 'home'.
The staff at Greville House take great care of my Grandma, and they provide an excellent quality of care and life for her. They go above and beyond to ensure my Grandma is comfortable and taken care of. There is a warm, welcoming and friendly atmosphere as you arrive. I would recommend this care home to anyone who was looking for one.
The staff are always very friendly and nothing is too much trouble for them. There is nothing to find fault with in any aspect of this care home.
I cannot praise Greville House and its staff enough.
From my initial enquiry to my aunt arriving at Greville House in extenuating circumstances, I have found all details very pleasing throughout. The friendly, frank, informative openness of the manager followed through with all the staff. The place is warm, clean and full of active communications with their residents. The rooms are all slightly different, as it is a building of character, and are ensuite for personal convenience with additional bathrooms for assisted bathing. The residents are encouraged to dine in the dining room at meal times thus promoting social interaction and exercise in addition to monitoring eating habits. There is a regular visiting hairdresser, chiropodist and registration with the local doctor's surgery. Everyone I have met has been caring and considerate of the smallest details. Definitely recommended!
I had to extract my mother from Spain in an emergency. Greville House was available at short notice. On arrival, the staff were faultless and soon had my mother treated, cleaned and fed. As the days progressed it became clear that this home is outstanding in every detail.
Entertainments are also very good, with a broad range of activities. My Grandmother particularly enjoyed the visit from the Alpacas! Food is straightforward but of a good quality. Rooms are on the small side but this has encouraged my nan to mix and make friends
Greville house Staff treat my Grandmother as if she were in their own family, with love and kindness.
Home is fabulous, food fabulous, staff amazing. I can't speak too highly of Greville House. They have made my mother-in-laws last years a pleasure.
You are always greeted with a smile. The atmosphere, once in the home, feels relaxed and calm. The layout of the home is roomy and well organised giving a pleasant spacious ambience. The staff appear very attentive to the resident's needs and nothing seems too much trouble. Time is allowed for the individuality with both residents and their families. There is a diverse range of appropriate activities to engage and stimulate the participating residents. The preparation and quality of the food served to the resident is of a high standard.
Very happy to be here with staff who look after us very well. Looking forward to summer in the garden.
I am satisfied and I do not want to live anywhere else unless my health gets worse.
Greville House is a lovely homely caring place. Staff are approachable and helpful. My mum is treated with dignity and respect. Food is brilliant - especially the home-made cakes! Visitors always made welcome. I am delighted we found mum such a great place to live and she has settled in well.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 August 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Greville House.
There are no upcoming events for Greville House.
Awards / Recognitions (3)
- 01 Feb 2018Recipient: Greville House
- 15 Feb 2016Recipient: Greville House
- 01 Feb 2015Recipient: Greville House
Accreditations
There are no accreditations posted yet for Greville House.
Meet the Team (4)

Alex has been working for the company since 2018 at the sister care home (Homestead Care Home), overseeing Greville House compliance since 2022, and then joining the Greville House family as the manager in 2023. Alex has worked in the health and social care sector since 2008, gaining 17+ years of experience. All of Alex's experience is in elderly care, and her passion is around Dementia care. Alex has a vast knowledge of the CQC requirements and is passionate about her role within the company.

Kulvinder is an essential figure within Greville House. Kulvinder started as a care assistant back in 2003 and has worked her way up to the position of Deputy Manager in 2020.
Kulvinder knows all there is to know about our Greville house family and the house itself.
Being trained in all aspects of care and management, having her NVQ 2 and 3 in care and NVQ 3 and 5 in management, she is a real asset to Greville House with not only her vast knowledge but also her loving, selfless individuality.

Cora began her career here in 2012 and we have never looked back.
As a team leader Cora is responsible for the employees mandatory training, ensuring all is kept up to date and in accordance with the guidelines.
Cora is a fantastic carer with knowledge and compassion being the lady we all can call upon at any hour of any day without any hesitation.
Cora is trained in both her NVQ 2 and 3 in care and makes it her priority to know all that is needed to know with the ever changing care industry ensuring all staff have any and every training course available.

Laviza is a force to be reckoned with in the kitchen!
Laviza has been at Greville house since 2005 and keeps a well-run and organised kitchen - never failing to provide freshly prepared meals meeting and catering for all dietary and nutritional requirements.
laviza creates and produces an era of well balanced, fresh and nutritious meals and menu options for our residents and will even bake a fresh cake or 2 a day!
Laviza has a caring background and was just as much a fantastic care assistant as she is a chef!Our food is definitely made with love and enjoyed thoroughly by all residents at Greville House.
No expense is spared with our menus and only fresh produce is prepared by Laviza.
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