Greville House

40 Streetly Lane, Four Oaks, Sutton Coldfield B74 4TU
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9.8 55 Reviews
  • Greville House, Sutton Coldfield
Greville House is registered with the CQC for older residents, offering an environment that is ideal for older people and is located in Sutton Coldfield opposite the Sutton Park. The home has been designed to support dignity and individuality, and employs a committed well trained team of staff who are available round-the-clock.

Residents are welcome to personalise the interior, with many of the bedrooms en-suite, an attractive dining room and choice of pleasant lounge areas. Alongside a professional care service, there is a strong focus on supporting an active and interesting lifestyle, while occupational therapists, physiotherapists and chiropodists regularly visit the home.
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Care Provided by Greville House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1125 – £1300
  • Self-Funded Residential Dementia Care: £1125 – £1300
  • RESPITE Self-Funded Residential Care: £1200 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1350

Fees include fully Furnished Room, all meals, washing and laundry, personal care, TV licencing and telephone services.
Hairdressing and chiropody is charged privately to the resident , excluded from fees

These prices are only a guideline, please contact Greville House to find out the exact price for your requirements.

Contact Greville House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Greville House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Greville House Care Home Ltd
  • Privately Owned

Person in Charge

  • Alexandra Aulton (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (0)

Visiting

  • The home encourage regular visiting 7 days a week - No time restrictions

Parking

  • On site free car park, on the front of the property

Greville House Reviews (55)

9.8

Greville House has a Review Score of 9.8 (9.837) out of 10, based on 20 reviews in the last 2 years.
Over all time Greville House has 55 reviews.

Overall Experience
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Date Published
  • 55
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Reviewer Connection to Greville House
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Total of 55, showing 21-40
Review from M W (Next of Kin) published on 9 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the support, understanding and empathy in the care of my loved one has been most welcome on all occasions. The level of personal care is what I would expect for myself if I were a resident, the staff are attentive and focused even when under challenging circumstances.
Thank you for the
care so far given.
Reply from Kulvinder Kaur, Deputy Care Home Manager at Greville HouseThankyou so much for your review and kind words. We are so happy that the short time we got to spend with your mom was positive and she was happy with us.
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Review from Christine E (Daughter of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly mother was only there for two weeks. All the personal reviews were good and we were pleased that a place for mother was found. Mother settled in during her short stay, the home was well-run and certainly fulfilled our expectations. It is very sad that mother passed away before she could reap the
benefits that her stay, I'm sure, would have provided.
Reply from Kulvinder Kaur, Deputy Care Home Manager at Greville HouseThank you so much for your kind words and review. We are very saddened by your wonderful mother's passing and are pleased that her time with us was a positive one.
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Review from Debra M (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Greville House from May 2022 till October 2023. All the time she was there she was treated with care and dignity and was very settled.
As a family, we could not have asked for anything better for Mom and we always felt welcome by all the staff when we visited.
Communication
between the Management and ourselves regarding Mom's health was first class.
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Review from David H (Son of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Placing Mum at Greville House has been a wholly positive experience from the outset. Having lived alone until 97 years of age, the decision to go into residential care was not easy. The staff at Greville House have been efficient, friendly, welcoming and reassuring, from management to carers. They have
ensured the transition has been a pleasant and trouble-free process, treating us as if we were family, which I suppose in a way we now are.
Reply from Debbie Regan, Care Home Manager at Greville HouseThank you for your lovely comments. We are so pleased that the transition and experience has been easy for yourselves and your mother. We will continue to provide the care, support and love required and welcome to the Greville House Family.
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Review from S O (Son of Resident) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Greville House has proved to be an oasis of calm in a difficult period in our lives. The surroundings are comfortable and the staff are cheerful and friendly. The management are great at supporting and arranging hospital appointments and keeping the family informed on everything to do with Mum. Overall,
we are very happy with the home and the staff.
Reply from Charlotte Scarrott, Care Home Manager at Greville HouseThank you so much for your lovely comments, it is greatly appreciated and is a pleasure to look after Mom.
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Review from Lorraine P (Daughter of Resident) published on 12 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has Alzheimer's dementia and went to Greville House as respite when we had to leave the country for a couple of weeks. We were nervous and she was nervous, but everyone is so welcoming and genuinely caring. The management couldn't do enough for Mum and she (although naturally anxious and frightened
due to her condition) seemed to make friends. In the end, she stayed for an extra week and began to settle. We are currently making arrangements for her to stay for another period, with a view to 24-hour care.
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Review from Christine A (Sister-in-law of Resident) published on 9 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Greville House is a caring home. The staff are also caring about their clients. The home is always clean and the person we visit is always happy and talks well of the staff. The home's food always smells good when being cooked.
Reply from Kulvinder Kaur, Deputy Care Home Manager at Greville HouseThank you very much for your kind words and support.
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Review from S G (Daughter of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident of this home since April. She is content and comfortable and well looked after. Staff are friendly and helpful and any problems are swiftly dealt with. I would recommend this care home.
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Review from G C (Daughter of Resident) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has settled well at Greville House. The staff are very caring and friendly and have really got to know Mum. Nothing seems to be too much trouble. They always try their best to accommodate her needs and wishes.
Reply from Kulvinder Kaur, Deputy Care Home Manager at Greville HouseThank you very much for your kind words we are extremely happy to take care for your mum here at Greville House and will continue to provide the best care and support for your mum.
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Review from J S (Resident) published on 15 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was a resident for two weeks, November 3rd - November 17th. I was comfortable and happy. I was looked after during my stay.
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Review from Sue P (Daughter of Resident) published on 4 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a very challenging time when my mother first moved into this lovely care home. The staff, especially the manager, have been extremely supportive and kind to help make this difficult and traumatic transition for my mum. I am also very grateful for the support the staff have extended to me. Thank
you.
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Review from Rob B (Son of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Under very difficult circumstances the care my mother received at Greville House was outstanding! Nothing was ever too much trouble for them and they did their utmost to support her and her family at all times. The management is excellent and they kept us informed at all stages of my mom's care, clearly
explaining the decisions they were making. The carers also were fantastic and very patient with her. I would highly recommend anyone who has to place a relative in care to try Greville House!
Reply from Kathleen Vowles, Care Home Manager at Greville HouseThank you so much for your very kind words. It's very rewarding to know that we have earned your trust, and what we are doing is having a positive effect on people we care for as well as their families.
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Review from Barbara (Daughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with every aspect of my mum's care. Mum never wanted to go into care but she settled in very well and would never want to leave now. She trusts the staff and they give her everything she needs.
Reply from Kathleen Vowles, Care Home Manager at Greville HouseThank you for your kind words, it is reassuring to know that we are providing for all of your mum's needs.
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Review from Pauline (Daughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mom has complex eating issues, very unsteady on her legs and was very anxious plus very depressed after a stay in hospital in the middle of a pandemic. I contacted Greville care home as my aunties were residents and I wasn't sure they had any vacancies. The home were happy to take Mom at this time
for rehabilitation and respite in August 2020. In September my Mom became a permanent resident and is now very happy and her eating issues have eased and she is full of life. I am so pleased to see the improvements of my Mom's health and outlook on life in such a lovely friendly home.
Reply from Kathleen Vowles, Care Home Manager at Greville HouseThank you for your review and positive comments regarding your mum's stay with us at Greville House. It's good to know that we can make a difference to residents' lives.
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Review from Stephanie C (Daughter of Resident) published on 4 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very homely environment like an old fashioned residential hotel. My mother likes the fact that it is ladies only. The staff are very caring and helpful. My only reservation would be that my mother doesn't find the activities very stimulating.
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Review from Lorraine M (Daughter of Resident) published on 14 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Words are barely enough to express how wonderful all Greville House staff are. Mum has been very poorly but the staff have welcomed her back from hospital and through their care and support she has made really good progress. She continues to need medical care from the district nursing team, but the
staff at Greville House do everything possible to make sure Mum is comfortable and looked after. I know Mum feels the same and she views GrevilleHouse as her home. We could not wish for better care for Mum. A huge thank you to the whole team.
Reply from Kathleen Vowles, Care Home Manager at Greville HouseThank you for your very kind words, it means a lot to know that our residents feel that Greville House is their home.
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Review from Anne (Goddaughter of Resident) published on 11 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Godmother is extremely happy at Greville House. During this surreal time, life and routine is been kept safely and professionally. I had some lovely photos of my godmother having tea parties, ladies day etc, and she had a lovely birthday meal and tea party on her big day as we could not see her.
The
home is of modest size, homely, professionally run, nothing to much trouble for the staff, with high standards maintained.
Reply from Kathleen Vowles, Care Home Manager at Greville HouseThank you for your very kind words, it's rewarding to know that what we are doing is having a positive impact on the people we care for.
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Review from Elaine S (Daughter of Resident) published on 5 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom went to the home originally for 2 weeks whilst I went on holiday. Our family were very concerned about her living at home on her own even with carers and family caring for her we felt she was vulnerable. She enjoyed the company and the food, they looked after her medication and she seemed less
anxious and more relaxed. So, she decided to stay a little longer, she has been their 2 years now.
It was difficult at first she was obviously missing her home, we had tears but throughout all of the settling in period the staff and management were so supportive to my mom and reassuring to the family. She is now very content at Greville House, they maintain her personal standards she always has a clean room, clothes, and bed linen. She enjoys good food, there are activities every week and she is never lonely. I know that she is extremely well cared for. Throughout the Covid crisis, the staff and management have been amazing as always. I too feel like part of the family at Greville House.
Reply from Kathleen Vowles, Care Home Manager at Greville HouseThank you so much for your kind words, it means a lot to know that you feel included in your mum's life at Greville House.
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Review from Miles J (Son of Resident) published on 31 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Greville House had been my mothers "home" for the last three and a half years and she was extremely happy and contented there.
The staff are all exemplary with resident care their primary goal and they never failed my mother on any occasion!
Whenever we visited the house we were welcomed with open
arms and looked after extremely well.
We developed lovely relationships with many of the staff and we were all on a first-name basis.
Whilst it was always sad to say goodbye after a visit, we always knew that my mother was in the best of hands, cared for as though she was part of one big happy family.
The staff sincerely loved my mother and all of her little ways, just as any good family would do.
We have never regretted our decision for my mother to stay at Greville House and have no hesitation whatsoever to recommended it.
Just one final thank you from my family for the kindness and support that we received so freely from you throughout.
Reply from Kathleen Vowles, Care Home Manager at Greville HouseThank you so much for your very kind words, it was a pleasure to care for your mother.
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Review from Geraldine T (Daughter of Resident) published on 26 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom only lived at Greville House for 6 months as a step down from Nursing Care, which initially she found quite stressful, however she was made to feel very welcome, had the room of her choice, and quite quickly settled in and made friends and particularly enjoyed the activities. I can't praise highly
enough the quality and caring nature of the staff. No problem was too big or too small.
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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Greville House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.837 for Greville House is calculated as follows: ( (202 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 239 Ratings = 4.837
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greville House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (4)

Alexandra

Alexandra Aulton

Job Title: Home Manager Joined: 2018

Alex has been working for the company since 2018 at the sister care home (Homestead Care Home), overseeing Greville House compliance since 2022, and then joining the Greville House family as the manager in 2023. Alex has worked in the health and social care sector since 2008, gaining 17+ years of experience. All of Alex's experience is in elderly care, and her passion is around Dementia care. Alex has a vast knowledge of the CQC requirements and is passionate about her role within the company.

Kulvinder

Kulvinder Kaur

Job Title: Deputy Manager Joined: 2003

Kulvinder is an essential figure within Greville House. Kulvinder started as a care assistant back in 2003 and has worked her way up to the position of Deputy Manager in 2020.


Kulvinder knows all there is to know about our Greville house family and the house itself.


Being trained in all aspects of care and management, having her NVQ 2 and 3 in care and NVQ 3 and 5 in management, she is a real asset to Greville House with not only her vast knowledge but also her loving, selfless individuality.

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Cora Bierwolf

Job Title: Team Leader Joined: 2012

Everyone needs a Cora! Cora is the glue of the care team here at Greville House.
Cora began her career here in 2012 and we have never looked back.
As a team leader Cora is responsible for the employees mandatory training, ensuring all is kept up to date and in accordance with the guidelines.
Cora is a fantastic carer with knowledge and compassion being the lady we all can call upon at any hour of any day without any hesitation.
Cora is trained in both her NVQ 2 and 3 in care and makes it her priority to know all that is needed to know with the ever changing care industry ensuring all staff have any and every training course available.

Laviza

Laviza Masih

Job Title: Head Chef Joined: 2005

Laviza is a force to be reckoned with in the kitchen!


Laviza has been at Greville house since 2005 and keeps a well-run and organised kitchen - never failing to provide freshly prepared meals meeting and catering for all dietary and nutritional requirements.


laviza creates and produces an era of well balanced, fresh and nutritious meals and menu options for our residents and will even bake a fresh cake or 2 a day!


Laviza has a caring background and was just as much a fantastic care assistant as she is a chef!
Our food is definitely made with love and enjoyed thoroughly by all residents at Greville House.


No expense is spared with our menus and only fresh produce is prepared by Laviza.

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