






Greville House is registered with the CQC for older residents, offering an environment that is ideal for older people and is located in Sutton Coldfield opposite the Sutton Park. The home has been designed to support dignity and individuality, and employs a committed well trained team of staff who are available round-the-clock.
Residents are welcome to personalise the interior, with many of the bedrooms en-suite, an attractive dining room and choice...
Care Provided by Greville House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 25 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Hairdressing and chiropody is charged privately to the resident , excluded from fees
The price(s) shown are provided by the care home. Contact Greville House for full pricing details and T&Cs.
Contact Greville House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Greville House Care Home Ltd
- Private Owned
Person in charge
- Alexandra Aulton(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (25)
Visiting
- The home encourage regular visiting 7 days a week - No time restrictions
Parking
- On site free car park, on the front of the property
Greville House Reviews (56)
Greville House has a Review Score of 9.7 (9.718) out of 10, based on 16 reviews in the last 2 years.
Over all time Greville House has 56 reviews.
My mother stayed at Greville House for respite care and was looked after really well. The staff took great care of her. There are plenty of activities taking place, and the facilities are very good. I had peace of mind that she was safe during her stay.
Thank you for taking the time to review Greville House; it is greatly appreciated, and we are delighted that Mom enjoyed her stay with us and that you had the peace of mind Mom was safe within our care. Thank you.
Thank you for the care so far given.
Thankyou so much for your review and kind words. We are so happy that the short time we got to spend with your mom was positive and she was happy with us.
Sadly mother was only there for two weeks. All the personal reviews were good and we were pleased that a place for mother was found. Mother settled in during her short stay, the home was well-run and certainly fulfilled our expectations. It is very sad that mother passed away before she could reap the benefits that her stay, I'm sure, would have provided.
Thank you so much for your kind words and review. We are very saddened by your wonderful mother's passing and are pleased that her time with us was a positive one.
As a family, we could not have asked for anything better for Mom and we always felt welcome by all the staff when we visited.
Communication between the Management and ourselves regarding Mom's health was first class.
Placing Mum at Greville House has been a wholly positive experience from the outset. Having lived alone until 97 years of age, the decision to go into residential care was not easy. The staff at Greville House have been efficient, friendly, welcoming and reassuring, from management to carers. They have ensured the transition has been a pleasant and trouble-free process, treating us as if we were family, which I suppose in a way we now are.
Thank you for your lovely comments. We are so pleased that the transition and experience has been easy for yourselves and your mother. We will continue to provide the care, support and love required and welcome to the Greville House Family.
Greville House has proved to be an oasis of calm in a difficult period in our lives. The surroundings are comfortable and the staff are cheerful and friendly. The management are great at supporting and arranging hospital appointments and keeping the family informed on everything to do with Mum. Overall, we are very happy with the home and the staff.
Thank you so much for your lovely comments, it is greatly appreciated and is a pleasure to look after Mom.
Mum has Alzheimer's dementia and went to Greville House as respite when we had to leave the country for a couple of weeks. We were nervous and she was nervous, but everyone is so welcoming and genuinely caring. The management couldn't do enough for Mum and she (although naturally anxious and frightened due to her condition) seemed to make friends. In the end, she stayed for an extra week and began to settle. We are currently making arrangements for her to stay for another period, with a view to 24-hour care.
Greville House is a caring home. The staff are also caring about their clients. The home is always clean and the person we visit is always happy and talks well of the staff. The home's food always smells good when being cooked.
Thank you very much for your kind words and support.
My mother has been resident of this home since April. She is content and comfortable and well looked after. Staff are friendly and helpful and any problems are swiftly dealt with. I would recommend this care home.
Mum has settled well at Greville House. The staff are very caring and friendly and have really got to know Mum. Nothing seems to be too much trouble. They always try their best to accommodate her needs and wishes.
Thank you very much for your kind words we are extremely happy to take care for your mum here at Greville House and will continue to provide the best care and support for your mum.
I was a resident for two weeks, November 3rd - November 17th. I was comfortable and happy. I was looked after during my stay.
It was a very challenging time when my mother first moved into this lovely care home. The staff, especially the manager, have been extremely supportive and kind to help make this difficult and traumatic transition for my mum. I am also very grateful for the support the staff have extended to me. Thank you.
Under very difficult circumstances the care my mother received at Greville House was outstanding! Nothing was ever too much trouble for them and they did their utmost to support her and her family at all times. The management is excellent and they kept us informed at all stages of my mom's care, clearly explaining the decisions they were making. The carers also were fantastic and very patient with her. I would highly recommend anyone who has to place a relative in care to try Greville House!
Thank you so much for your very kind words. It's very rewarding to know that we have earned your trust, and what we are doing is having a positive effect on people we care for as well as their families.
I am very pleased with every aspect of my mum's care. Mum never wanted to go into care but she settled in very well and would never want to leave now. She trusts the staff and they give her everything she needs.
Thank you for your kind words, it is reassuring to know that we are providing for all of your mum's needs.
My Mom has complex eating issues, very unsteady on her legs and was very anxious plus very depressed after a stay in hospital in the middle of a pandemic. I contacted Greville care home as my aunties were residents and I wasn't sure they had any vacancies. The home were happy to take Mom at this time for rehabilitation and respite in August 2020. In September my Mom became a permanent resident and is now very happy and her eating issues have eased and she is full of life. I am so pleased to see the improvements of my Mom's health and outlook on life in such a lovely friendly home.
Thank you for your review and positive comments regarding your mum's stay with us at Greville House. It's good to know that we can make a difference to residents' lives.
Very homely environment like an old fashioned residential hotel. My mother likes the fact that it is ladies only. The staff are very caring and helpful. My only reservation would be that my mother doesn't find the activities very stimulating.
Words are barely enough to express how wonderful all Greville House staff are. Mum has been very poorly but the staff have welcomed her back from hospital and through their care and support she has made really good progress. She continues to need medical care from the district nursing team, but the staff at Greville House do everything possible to make sure Mum is comfortable and looked after. I know Mum feels the same and she views GrevilleHouse as her home. We could not wish for better care for Mum. A huge thank you to the whole team.
Thank you for your very kind words, it means a lot to know that our residents feel that Greville House is their home.
The home is of modest size, homely, professionally run, nothing to much trouble for the staff, with high standards maintained.
Thank you for your very kind words, it's rewarding to know that what we are doing is having a positive impact on the people we care for.
It was difficult at first she was obviously missing her home, we had tears but throughout all of the settling in period the staff and management were so supportive to my mom and reassuring to the family. She is now very content at Greville House, they maintain her personal standards she always has a clean room, clothes, and bed linen. She enjoys good food, there are activities every week and she is never lonely. I know that she is extremely well cared for. Throughout the Covid crisis, the staff and management have been amazing as always. I too feel like part of the family at Greville House.
Thank you so much for your kind words, it means a lot to know that you feel included in your mum's life at Greville House.
The staff are all exemplary with resident care their primary goal and they never failed my mother on any occasion!
Whenever we visited the house we were welcomed with open arms and looked after extremely well.
We developed lovely relationships with many of the staff and we were all on a first-name basis.
Whilst it was always sad to say goodbye after a visit, we always knew that my mother was in the best of hands, cared for as though she was part of one big happy family.
The staff sincerely loved my mother and all of her little ways, just as any good family would do.
We have never regretted our decision for my mother to stay at Greville House and have no hesitation whatsoever to recommended it.
Just one final thank you from my family for the kindness and support that we received so freely from you throughout.
Thank you so much for your very kind words, it was a pleasure to care for your mother.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 August 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Greville House.
There are no upcoming events for Greville House.
Awards / Recognitions (3)
- 01 Feb 2018Recipient: Greville House
- 15 Feb 2016Recipient: Greville House
- 01 Feb 2015Recipient: Greville House
Accreditations
There are no accreditations posted yet for Greville House.
Meet the Team (4)

Alex has been working for the company since 2018 at the sister care home (Homestead Care Home), overseeing Greville House compliance since 2022, and then joining the Greville House family as the manager in 2023. Alex has worked in the health and social care sector since 2008, gaining 17+ years of experience. All of Alex's experience is in elderly care, and her passion is around Dementia care. Alex has a vast knowledge of the CQC requirements and is passionate about her role within the company.

Kulvinder is an essential figure within Greville House. Kulvinder started as a care assistant back in 2003 and has worked her way up to the position of Deputy Manager in 2020.
Kulvinder knows all there is to know about our Greville house family and the house itself.
Being trained in all aspects of care and management, having her NVQ 2 and 3 in care and NVQ 3 and 5 in management, she is a real asset to Greville House with not only her vast knowledge but also her loving, selfless individuality.

Cora began her career here in 2012 and we have never looked back.
As a team leader Cora is responsible for the employees mandatory training, ensuring all is kept up to date and in accordance with the guidelines.
Cora is a fantastic carer with knowledge and compassion being the lady we all can call upon at any hour of any day without any hesitation.
Cora is trained in both her NVQ 2 and 3 in care and makes it her priority to know all that is needed to know with the ever changing care industry ensuring all staff have any and every training course available.

Laviza is a force to be reckoned with in the kitchen!
Laviza has been at Greville house since 2005 and keeps a well-run and organised kitchen - never failing to provide freshly prepared meals meeting and catering for all dietary and nutritional requirements.
laviza creates and produces an era of well balanced, fresh and nutritious meals and menu options for our residents and will even bake a fresh cake or 2 a day!
Laviza has a caring background and was just as much a fantastic care assistant as she is a chef!Our food is definitely made with love and enjoyed thoroughly by all residents at Greville House.
No expense is spared with our menus and only fresh produce is prepared by Laviza.
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